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15 Best Alternatives to Zendesk in September 2024

Alternatives & Competitors to Zendesk

  1. 1

    Intercom

    1 year free on the Advanced plan
  2. 2

    HubSpot

    75% off for 1 year
  3. 3

    Zoho

    $2,500 in credits for 1 year
  4. 4

    Freshworks

    90% off the Pro plan for 1 year
  5. 5

    LiveAgent

    $120 credits on any plan

Here are competitors or alternatives to Zendesk and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Zendesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zendesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zendesk. Discover sofware like Intercom, HubSpot, Zoho or Freshworks.

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List of Alternatives to Zendesk

From Customer Experience tools, we have selected the best alternatives to Zendesk based on reviews for each solution and similarities with Zendesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

1. Intercom
Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)
1 deal available | Redeemed by 926 members
Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

logo hubspot

2. HubSpot

CRM, marketing automation & customer service software suite

4.3 (24 reviews)
2 deals available | Redeemed by 1408 members
Prospecting CRM Marketing Automation Content Marketing AI Sales and Business

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

logo zoho

3. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)
2 deals available | Redeemed by 123 members
CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

logo freshworks

4. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)
1 deal available | Redeemed by 954 members
Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

logo liveagent

5. LiveAgent

Customer support software

4.6 (24 reviews)
1 deal available | Redeemed by 124 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

logo slack

6. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)
1 deal available | Redeemed by 1425 members
Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

logo freshdesk

7. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)
1 deal available | Redeemed by 321 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo livechat

8. LiveChat

Customer service and chat software

4.3 (20 reviews)
1 deal available | Redeemed by 191 members
Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

logo freshservice

9. Freshservice

Intelligent, flexible and intuitive ITSM software

4.1 (24 reviews)
1 deal available | Redeemed by 56 members
IT Management Employee Engagement AI Development

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

logo nocrm

10. noCRM

Improve your prospecting and sales processes

4.8 (24 reviews)
1 deal available | Redeemed by 205 members
CRM

50% off up to 6 months on Dream team and Sales Expert

Save up to $660

noCRM is the ideal tool for your sales team; it will improve their organization preventing them from losing time, allow them to better follow-up on their leads and, above all, close more deals.

logo front

11. Front

Streamline teamwork to delight customers.

4.6 (24 reviews)
1 deal available | Redeemed by 96 members
Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

logo reply

12. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)
1 deal available | Redeemed by 34 members
Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

logo freshchat

13. Freshchat

A centralized and optimized messaging service

3.9 (24 reviews)
1 deal available | Redeemed by 209 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

logo tawk.to

14. tawk.to

Engage effortlessly

5.0 (2 reviews)
1 deal available | Redeemed by 9 members
Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

document360 logo

15. Document360

Simplify documentation

4.8 (20 reviews)
1 deal available | Redeemed by 17 members
Document Management

6 months free + Wow site

Save up to $3,594

Document360 is a powerful AI-enabled knowledge base platform designed to optimize customer support and internal collaboration. It allows businesses to create, collaborate, and publish a self-service knowledge base for their customers and employees with ease.