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General information about Freshservice

Freshservice is a powerful ITSM (IT Service Management) software package that lets you efficiently manage your startup’s IT services. Its many and varied functions will save you precious time. Freshservice uses AI-driven automation and predictive analytics to streamline workflows, automatically prioritize tickets, and provide intelligent insights for improved IT service management efficiency.

To accelerate your business, your company needs modern, scalable, high-performance solutions. The Freshservice software tool meets all these criteria and more. This ready-to-use, easy-to-configure solution can be deployed as quickly as possible. Once up and running, the SaaS solution provides you with powerful artificial intelligence and automation capabilities to optimally manage your IT services.

Using Freshservice enables you to bring service and operations management closer together. A range of highly relevant features are used to reduce downtime and optimize the availability of the services offered by your startup. Automated alert grouping, on-call organization and intelligent alert management rules ensure you have the technical infrastructure to keep pace with your company’s growth.

All your hardware, software and SaaS resources are managed within a single platform, and you simplify processes for your teams by offering them a unified tool.

More than 60,000 companies and organizations worldwide have chosen Freshservice to manage their information systems. These include Chargebee, Wake Forest, TaylorMade, RingCentral and Western Sussex Hospitals.

What’s more, with the deal offered by Secret, you can take advantage of a very interesting promo on the Freshservice ITSM platform pricing plans.

1 deal available for Freshservice

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1 deal available for Freshservice

Up to $100,000 in savings

90% off the Pro plan for 1 year

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90% off the Pro plan for 1 year

Unlock our Freshservice deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshservice promo codes, coupons and credits valid in September 2024.

What is Freshservice used for?

Freshservice is an ITSM software that streamlines IT services for startups, saving valuable time. It's a modern, scalable solution that enhances business performance. With its AI and automation capabilities, it optimally manages IT services, reducing downtime and improving service availability. Features like automated alert grouping and intelligent alert management support your technical infrastructure as your company grows. It consolidates all your IT resources into one platform, simplifying processes for your team. For instance, a small business could use Freshservice to manage their software updates, hardware inventory, and SaaS applications all in one place. Over 60,000 companies globally trust Freshservice for their IT needs.

Freshservice pricing

Starter

$15

/ user / month

Incident management

Knowledge base

Self service portal

SLA management

Growth

$41

/ user / month

Service catalog

Purchase order management

Employee onboarding

Portal customization

Pro

$78

/ user / month

SaaS management

Analytics Pro

Team dashboards

5,000 orchestration transactions per month per account

Enterprise

$99

/ user / month

Freddy Virtual Agent

Sandbox

Audit logs

20,000 orchestration transactions per month per account

Freshservice features

Self-service portal

Allow your customers to troubleshoot and resolve issues on their own with a convenient self-service portal that cuts down on support tickets and frees up your time.
Advanced reporting & analysis

Monitor service desk performance, make informed decisions and improve service delivery with predefined or customizable service desk-wide reporting capabilities.
IT Asset Management

Gain full visibility into your assets, enhance effective IT change management, improve asset utilization and reduce costs.
Gamification

Increase team motivation and productivity with fun and engaging gamification features that reward good work and encourage healthy competition among colleagues.
ITSM software

Consolidate and streamline all IT services with out-of-the-box ITIL-aligned service management software.
Service desk IT

Ensure an easy transition to modern, ITIL-aligned service desk software that requires no training.
IT project management

Combine project management and ITSM for better long-term business results.
SLA management

Achieve and exceed your service level agreements with ease by tracking and prioritizing tickets based on urgency, due date, and other customizable criteria.

24 Freshservice Reviews

4.1 (24 reviews)

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Raymond Davis

Enhanced Team Productivity: Freshservice's Collaborative Features

As a team leader, the collaborative features of Freshservice have enhanced our team's productivity. The ability to assign tasks and track progress in real time is commendable

September 14, 2024
Paul A

Freshservice: A Superior Tool for Customer Service Excellence

I primarily use Freshservice as my IT support ticketing system. The setup process was manageable and the customer service has been excellent. I wish there was more customization in the HR/IT onboarding requests, but I've already laid a lot of groundwork. I previously invested in Asset Management but have since moved away from it. The quality of the knowledge base depends on the effort you put into content updates and documentation. It's very user-friendly for both IT managers and regular employees. Depending on your membership plan, you can access a variety of optional add-ons for your control panel. It's extremely flexible, though some limitations can be frustrating. In comparison to its offerings, Freshservice's price is a bit steep, and the support team has occasionally experienced technical issues that have slowed their response times. I switched to Freshservice because the response time from support is good and the quality is decent. There are many options, both free and paid, to improve one's standard of living. Overall, I use it regularly.

September 8, 2024
Kenneth E

Freshservice: Empowering Informed Decision-Making with Robust Reporting and Analytics

As an operations manager, I find the reporting and analytics features of Freshservice invaluable. It provides insightful data that helps us make informed decisions

August 31, 2024
Marie W

Deploying and Operating with FreshService

I have utilized FreshService in several workplaces and have always found it enjoyable. This was the first instance where I was in charge of selecting a ticketing system for a company. We opted for FreshService due to several factors: the availability of a trial based on the payment level we were comfortable with, the option to customize it during the trial to see if it met our requirements, the extremely supportive and responsive customer service, and its user-friendliness for all levels of tech comfort. Our team of agents is very satisfied with the switch and I am thrilled about the positive changes it is bringing to our teams. I recommended FreshService over other products because of the value of the features and the ease of setup. I had most of the setup completed during the trial period before presenting it to my department head. The transition from our old, outdated system to FreshService was seamless for our end users. The product's customizability with minimal knowledge makes it easy to manage and make changes. After reviewing many other options, FreshService stood out as the best choice.

August 27, 2024