General information about Zendesk
The Zendesk suite is a complete cloud solution for multi-channel customer service. With it, your startup can deliver a customer experience that lives up to your customers’ expectations. Simple to use and powerful, this SaaS software is ideal for improving customer satisfaction, boosting retention rates and supporting your business growth.
Zendesk uses AI to provide features like automated ticket routing, sentiment analysis, and chatbot responses, ensuring customer queries are managed efficiently across all channels. For instance, Zendesk answer bot uses AI to improve customer service
This software tool is ideal for ensuring a presence on all the channels that matter to your customers: your website, telephone, email, chat or social networks. By centralizing tickets from all channels in one place, you gain efficiency. In just a few clicks, escalate tickets, assign tickets or send notifications to agents.
Thanks to its unified workspace, Zendesk enables your agents to collaborate more effectively. They have access at all times to the information they need, and can easily exchange information with their peers. The experience becomes smoother and more enjoyable. What’s more, your agents can respond more quickly to customer requests thanks to the numerous automation features available. By designing customized workflows, you can significantly streamline and accelerate your processes.
What’s more, comprehensive and relevant analysis functionalities enable you to monitor performance. With an integrated survey tool and customized reports, you have everything you need to improve your customer service and delight your customers.
To discover the Zendesk platform at the best price, take advantage of Secret’s discount offers on all pricing plans.
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6 months free
Unlock our Zendesk deal and access 6 months free, saving you up to $50000 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Zendesk promo codes, coupons and credits valid in September 2024.
What is Zendesk used for?
Zendesk Suite is a comprehensive cloud-based solution that empowers small businesses to enhance their customer service. It provides a unified platform where all customer interactions across various channels like email, phone, chat, and social media are centralized, making it easier to manage and respond to customer queries. For instance, a small e-commerce business can use Zendesk to streamline its customer support by automating responses to common queries, thereby saving time and improving efficiency. The software also offers robust analytics for monitoring performance and identifying areas for improvement. With customized workflows and integrated survey tools, businesses can continually refine their customer service strategy and boost customer satisfaction.Zendesk's Startup Program - FAQ
What are the eligibility criteria of Zendesk’s Startup Program?
You must meet the following criteria in order to benefit from Zendesk discount:
Your startup has less than 50 employees.
You are a new Zendesk customer.
What are the benefits of joining Zendesk’s Startup Program?
There are several benefits of joining Zendesk Startup Program:
1. Startups in the program receive free access to Zendesk's customer service software for 6 months. This includes features such as ticketing, knowledge base, live chat, and more. This helps startups improve their customer support and enhance the overall customer experience.
2. Access to discounted pricing on Zendesk products: After the free period, startups continue to receive discounted pricing on Zendesk's products, allowing them to continue using the software at a more affordable rate as they grow and scale their customer support operations.
3. Dedicated support and onboarding: Startups in the program receive dedicated support and onboarding assistance from Zendesk's team. They help startups get up and running quickly, provide guidance on best practices, and offer ongoing support to ensure startups maximize the value of the software.
4. Access to Zendesk's ecosystem and integrations: Startups in the program gain access to Zendesk's ecosystem of apps, integrations, and extensions. They can enhance their customer service operations by integrating Zendesk with other tools and platforms they use, such as CRM systems, productivity tools, and more.
5. Networking and community: Startups in the program have the opportunity to connect and network with other startups in the Zendesk community. They can learn from each other, share experiences, and potentially collaborate on customer support strategies and best practices.
6. Marketing exposure: Zendesk promotes startups in their program through various marketing channels, such as their website, blog, and social media. This exposure can help startups increase their brand visibility and attract potential customers.
7. Educational resources: Startups in the program gain access to Zendesk's library of educational resources, including webinars, guides, and best practice materials. This helps startups learn how to optimize their customer support processes and provide excellent customer experiences.
8. By joining Zendesk's Startup Program, startups become eligible for other startup programs and events offered by Zendesk. This includes opportunities for funding, mentorship, and further support in scaling their customer support operations.
Overall, joining Zendesk's Startup Program provides startups with access to industry-leading customer service software, support, resources, and networking opportunities to help them deliver exceptional customer support and grow their businesses.
Zendesk pricing
Support Team
$20
/ user / month
Ticketing system
Email, X, and Facebook
Customer details and conversation history
Business rules
Support Professional
$59
/ user / month
AI agents
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Support Enterprise
$124
/ user / month
Service level agreements (SLA)
Skills based routing
Custom agent roles
Contextual workspaces
Zendesk features
An automated, available and optimized customer service.
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Automation and workflow
Zendesk offers automation tools that allow businesses to create predefined rules and workflows. These automations can help route tickets to the right agents, send automated responses, and escalate issues when necessary, improving efficiency.
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Multichannel support
Zendesk enables businesses to offer support through multiple communication channels, including email, chat, social media, phone, and web forms. This allows customers to reach out through their preferred channels, improving customer satisfaction.
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Integration
Zendesk can be integrated with a wide range of third-party applications and tools, including CRM systems, e-commerce platforms, and productivity apps. This ensures that customer support is seamlessly integrated into existing business processes.
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Ticketing system
Zendesk's core feature is its ticketing system, which allows businesses to efficiently manage customer support requests. Support requests from various channels, such as email, chat, social media, and web forms, are consolidated into tickets. Agents can then track, prioritize, and respond to these tickets in a structured manner.
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Knowledge base
Zendesk provides a knowledge base where businesses can create and maintain articles, FAQs, and self-help resources. Customers can access this information to find answers to common questions, reducing the need for agent assistance.
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Customization and branding
Zendesk offers customization options, allowing businesses to tailor the platform to match their branding and design preferences. This helps maintain a consistent customer experience across all support interactions.
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Reporting and analytics
Zendesk provides reporting and analytics features that enable businesses to track and analyze various support metrics, such as response times, ticket volumes, customer satisfaction, and agent performance. These insights help organizations make data-driven decisions to improve their support operations.
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Customer engagement
Zendesk includes features for proactive customer engagement, such as live chat and messaging capabilities. This allows businesses to interact with customers in real-time, providing immediate assistance when needed.
25 Zendesk Reviews
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Emma Rodriguez
Empowering Customers: Zendesk's Knowledge Base Feature Review
The knowledge base feature in Zendesk is a great asset. It empowers our customers to find solutions on their own, reducing our ticket volume
September 17, 2024
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Alden D
Seamless Integration: Enhancing Workflow Efficiency with Zendesk
As an IT manager, I appreciate the seamless integration of Zendesk with other software we use. It has made our workflow much smoother
September 10, 2024
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Finnegan D
Experiencing Efficiency and Quality with Zendesk: A Business Perspective
In my business, we've been using Zendesk and have been thoroughly impressed with the quality of their product. We initially started with four seats but realized we could efficiently manage with just one, thanks to the software's robust capabilities. It's quite remarkable how a customer relationship software company has designed a product that's so efficient and user-friendly. We've been trying to get in touch with them to discuss our new requirements, and we're eagerly looking forward to their response. It's a testament to their product's effectiveness that we're keen on continuing as their long-term, paying clients even as we adjust our needs. We're exploring all our options, but Zendesk remains our top choice due to its superior features and we plan to stick with them for the foreseeable future.
August 31, 2024
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Margaret B
Exploring Customer Service Policies: My Experience with Zendesk
I had an interesting journey with Zendesk. I signed up on December 8th and by the 18th, I had a change of heart and decided to cancel my subscription. To my surprise, they considered it as a renewal, even though it was my first invoice and my initial experience with the app. I found this to be a unique approach and it sparked my curiosity about their refund policies. I'm considering reaching out to PayPal to gain a better understanding of this process. It's quite an adventure exploring the different aspects of customer service with Zendesk!
August 25, 2024
Zendesk: Pros & Cons
Pros
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Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
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Unified workspace: Every employee finds customer information quickly and efficiently
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Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Cons
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Pricing: Customer support platform pricing plans are quite expensive
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Customization: The tool’s customization features are limited
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Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Why is Zendesk better than other Customer Experience software?
Zendesk is better at support than Salesforce Sales Cloud: 4.3 vs 4.0
Zendesk is easier to use than Salesforce Sales Cloud: 4.3 vs 4.0
Zendesk is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.2 vs 4.0
Zendesk is easy to use compared to ServiceNow: 4.3 vs 4.1
Zendesk is better at number of features than ServiceNow: 182 vs 66
Zendesk pricing plans are more competitive than Intercom: 4.2 vs 4.0
Zendesk is better at number of features than Intercom: 182 vs 159
Zendesk is better at support than Jira: 4.3 vs 4.0
Compare Zendesk with other tools
Zendesk Partner Agencies & Experts
It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Zendesk.
