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7 Best Alternatives to Freshservice in September 2024

Alternatives & Competitors to Freshservice

1
Zendesk

6 months free
2
Freshworks

90% off the Pro plan for 1 year
3
EverSQL

1 month free of the Basic plan, including 1 hour free database performance consulting
4
Slack

25% off new plan purchases
5
Setapp

30% off annual plans for 1 year
6
Freshdesk

90% off the Pro plan for 1 year
7
Compass

90% off for 1 year

Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like Zendesk, Freshworks, EverSQL or Slack.

List of Alternatives to Freshservice

From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 954 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

3. EverSQL

Optimize your database and SQL queries

4.7 (10 reviews)

1 deal available | Redeemed by 49 members

IT Management

1 month free of the Basic plan, including 1 hour free database performance consulting

Save up to $550

With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.

4. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1425 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

5. Setapp

Elevate your productivity with the power of one subscription

4.4 (10 reviews)

1 deal available | Redeemed by 38 members

Productivity

30% off annual plans for 1 year

Save up to $324

Setapp is a subscription-based software service that offers a collection of applications for macOS and iOS. The platform provides access to a wide range of high-quality apps for tasks ranging from photo editing and personal finance to project management and writing.

6. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Freshservice

Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5

Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3

Freshservice is more versatile than Freshdesk: 132 vs 94

Why is Freshdesk a good alternative to Freshservice?

I find Freshdesk to be a great alternative to Freshservice due to its robust features and user-friendly interface. Freshdesk offers a multi-channel support system that allows businesses to connect with their customers through various platforms such as email, phone, social media, and live chat. This ensures that customer queries are addressed promptly and efficiently.

Moreover, Freshdesk's automation features save time by streamlining repetitive tasks. It also provides comprehensive reporting and analytics tools that help in tracking performance and making data-driven decisions. The software's flexibility in terms of customization is another plus point; you can tailor it to suit your business needs. Lastly, compared to Freshservice, Freshdesk is more affordable, making it an ideal choice for small and medium-sized businesses.

What's the difference between Freshdesk and Freshservice?

Freshdesk and Freshservice are both offerings from Freshworks, tailored to enhance organizational efficiency through customer support and IT service management. Though they are part of the same suite, they cater to different operational needs within businesses. Understanding the differences between them is essential for selecting the right tool for your organization.The primary distinction between Freshdesk and Freshservice lies in their focus areas. Freshdesk is designed specifically for

See the full comparison between Freshdesk & Freshservice

7. Compass

Revolutionize your sales commission process

4.3 (10 reviews)

1 deal available | Redeemed by 15 members

Employee Engagement

90% off for 1 year

Save up to $200

Compass is a robust commission management software designed to automate your sales commission process. It enables real-time communication of compensation, offers actionable insights, and ensures accurate, timely payouts.

7 Best Alternatives to Freshservice in September 2024

Alternatives & Competitors to Freshservice

List of Alternatives to Freshservice

1. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

2. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

3. EverSQL

Tyler Johnson

EverSQL: Impressive Capabilities for Database Engineers

4. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

5. Setapp

Aryanna Heidenreich

Hassle-Free App Updates

6. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

7. Compass

Ila Block

Saving Resources with Special Offers