What is Freshworks?
Pros from reviewers
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Excellent documentation and configuration: Freshworks stands out for its excellent documentation and configuration, making it easy for users to understand and use the software
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User-friendly interface: Despite some customer service issues, users find the software itself to be well-designed and user-friendly, enhancing the overall user experience
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Feature-rich software: Freshworks offers a wide range of features including knowledge base, tickets, chat, and AI bots, making it a comprehensive solution for many users
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Free plan availability: Freshworks provides a free plan that is sufficient for many users, making it a cost-effective choice for small businesses or startups
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Accurate project monitoring: Freshworks allows users to monitor their projects from the lead stage to the opportunity with 100% accuracy, ensuring no follow-ups are missed.
Cons from reviewers
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Unfair business practices: There have been complaints about Freshworks' business practices, including requiring a 60-day notice for cancellation without sending reminders about upcoming renewals and refusing to refund charges for unused products
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Issues with email function: There have been reports of issues with the email function of Freshworks, including a high email bounce rate and difficulty uploading images directly into the email body.
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Poor customer service: Many users have reported poor customer service experiences with Freshworks, including unresponsive representatives, unresolved queries, and difficulty understanding representatives due to language barriers
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Forced upgrades: Some users feel forced to upgrade to access more features, despite the free plan being sufficient for many users
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Overly complex CRM: Some users find Freshworks' CRM overly complex and difficult to set up, especially without a dedicated person to handle it
Main features
Starting Price
Free Plan
Personalize interactions with your leads and customers
Collaboration
Improved ticket management
Analytics and reporting
AI-powered chatbots
Starting Price
N/A
Free Plan
No
Personalize interactions with your leads and customers
Collaboration
Improved ticket management
Analytics and reporting
AI-powered chatbots
How Freshworks compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
90% off the Pro plan for 1 year on Freshworks
Save up to $100,000
When it comes to customer relationship management (CRM) software, Freshworks and Zoho are two heavyweight contenders worth examining in detail. Both platforms offer an array of features and capabilities, each with its unique approach and strengths. Delving into these distinctions is crucial to making an informed choice that aligns with your business needs.
Efficient workflow automation is a cornerstone of modern business operations, minimizing manual tasks and bolstering operational efficiency. In this arena, Zoho stands out with its advanced and highly customizable features. It provides an extensive toolkit for automating routine tasks, from lead assignments to task triggers based on user-defined criteria. Zoho's approach to workflow automation offers businesses the flexibility to streamline their processes according to their specific requirements. Freshworks, while offering workflow automation capabilities, may not match the depth and customization options provided by Zoho.
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Freshworks
Software suite for sales, marketing, and customer service teams
90% off the Pro plan for 1 year on Freshworks
Save up to $100,000
Zoho
All-in-one customer relationship management software
$2,500 in credits for 1 year on Zoho
Save up to $2,500
While navigating through the intricacies of customer management and enhancing overall business efficiency, Freshworks and HubSpot are two prominent contenders. Both offer robust features, but their differences come to the forefront when we explore their customization and flexibility capabilities.
Freshworks empowers users with the ability to craft highly personalized pipelines, meticulously tailored to fit the unique sales stages and cycles of their business. It provides a hands-on approach to designing your sales processes, offering fine-grained control. HubSpot, on the other hand, takes a holistic approach to customization. It seamlessly integrates automation across various facets of your business, spanning sales, marketing, and customer service. This integrated approach aims to liberate teams from manual and repetitive tasks, streamlining operations on a broader scale.
Pricing is often a pivotal factor when choosing a CRM tool, and Freshworks and HubSpot have distinct approaches in...
Freshworks
Software suite for sales, marketing, and customer service teams
90% off the Pro plan for 1 year on Freshworks
Save up to $100,000
HubSpot
CRM, marketing automation & customer service software suite
75% off for 1 year on HubSpot
Save up to $7,000
Who is Freshworks best for according to our reviewers?
SaaS Companies: Freshworks is suitable for SaaS companies with a dedicated person to set up this complex CRM. However, they should be prepared for possible issues with customer service and technical support
Companies with High Customer Turnover: Companies with a high customer turnover might find Freshworks useful for maintaining an updated customer database, despite potential issues with email functions
Project Managers: Freshworks is beneficial for project managers as it enables them to monitor their projects from the lead stage to the opportunity with 100% accuracy, ensuring no missed follow-ups
Teams Needing CRM Training: Teams that require training to utilize a CRM effectively might find Freshworks challenging due to potential language barriers with trainers. However, if they can arrange training with an expert, they might be able to use the system to its full potential.
Small to Medium Businesses: Freshworks is a feature-rich software that offers a free plan sufficient for many small to medium businesses. It stands out in areas like knowledge base, tickets, chat, and AI bots
Freshworks Reviews
3.8
Freshworks rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.5
Features
20 Freshworks Reviews
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Terry Smith
Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions
Lastly, the value for money that Freshworks provides is exceptional, it's a comprehensive solution that caters to all our business needs.
August 20, 2024
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Alexander W
Efficient Ticketing System Boosts Response Time and Customer Satisfaction
The ticketing system in Freshworks is very efficient, it has significantly improved our response time and customer satisfaction rate
August 13, 2024
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Gerald D
Inadequate Training
We've been using Freshworks, a system set up by a previous IT staff member, but we're having difficulty utilizing it effectively and getting the reporting to work as needed. We've attempted training, but the trainers were difficult to understand as English wasn't their first language. As a result, we're not using the system to its full potential and are considering switching. It would be beneficial if we could arrange training for my team with an expert.
August 3, 2024
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Zachary R
Freshworks Mobile App: Revolutionizing Connectivity on the Go
Freshworks' mobile app is a game-changer, it allows me to stay connected and updated even when I'm on the move
July 28, 2024
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Eugene
Freshworks: Scalability and Robust Features for Growing Businesses
I appreciate the scalability of Freshworks, it has grown with us as our business expanded and its robust features continue to meet our evolving needs
July 23, 2024
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Steven W
Automation: A Time-Saving Solution
I have found the automation features to be a real time-saver, allowing me to focus on more strategic tasks
July 16, 2024
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Betty F
Streamlining Project Management with Freshworks Tools
As a project manager, the project management tools in Freshworks have been instrumental in streamlining our processes, making collaboration and tracking progress a breeze
July 7, 2024
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Willie A
An Insightful Journey with Freshworks: A User's Perspective
My experience with the Freshworks sales team was absolutely fantastic during our initial conversations. They were engaging and responsive, making the process of signing a contract a breeze. The customer service and tech team were a bit more hands-off, which gave me the opportunity to navigate the software independently and learn its ins and outs. I initially signed up for a one-year deal, but due to some unforeseen circumstances, I had to withdraw within the first 3 days. I was pleasantly surprised when they reached out to me two months later to discuss payments. It showed me that they were committed to their customers and willing to work out any issues. If you're considering this CRM, I would definitely recommend it based on its global advertising. Just make sure to clearly state your right to withdraw, ensure your project and business requirements are fully met, and that your service is up and running. From my experience, Freshworks gives you the freedom to handle things on your own, which can be a great opportunity for growth and learning.
July 2, 2024
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Cade S
Definitely steer clear unless
I would strongly advise against using Freshworks unless you're a SaaS company with a dedicated person to set up this overly complex CRM. The support team is the worst I've ever encountered, with few speaking clear English. They seem to take advantage of this, hoping that people won't understand their irrelevant or uninformed suggestions. I would recommend running, not walking, away from this product.
June 22, 2024
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Adam Jones
An Excellent CRM Solution
I find Freshworks to be an incredible system that enables me to monitor my projects from the lead stage to the opportunity. Its 1% accuracy ensures I never miss following up on a project, which is crucial for sales. I believe all businesses should invest in this flawless system.
June 18, 2024
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Greta S
1. Reliable System; Fewer Errors.
I'm having issues with Freshworks as I can't upload images directly into the email body. Sometimes, emails sent through the CRM end up in spam. I also see other team members' deals on my dashboard, even though I don't have the rights to. However, it does help me plan and strategize my deals roadmap. I appreciate its forecasting capabilities and it's excellent for data management. I believe the inclusion of some AI/ML techniques would enhance the user experience.
June 10, 2024
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Scott E
Experiencing Numerous Issues with Freshworks
I'm experiencing numerous issues with the email function of Freshworks. Despite my efforts to maintain an updated customer database, the high turnover rate in my industry results in a higher than average email bounce rate. I often only discover a customer has left when an email bounces back, leading to constant struggles with the CRM over my high bounce rate.
June 4, 2024
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Kayla Johnson
Freshworks' Reporting Feature: Driving Business Decisions
The reporting feature in Freshworks is top-notch, providing me with valuable insights and data that have helped drive our business decisions
May 27, 2024
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Juan F
Challenging Programming with Freshworks
Programming against the FreshSales API is frustrating due to the lack of complete documentation. Contacting support is inconsistent and unhelpful. Despite its high cost, the CRM is disappointing. Compared to other CRMs like Dynamics CRM, SalesForce, and Monday, this has been the biggest waste of time and money.
May 19, 2024
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Smith
Seamless Integration: Freshworks Boosts Productivity with Impressive Capabilities
The integration capabilities of Freshworks are impressive, it seamlessly connects with our existing software systems enhancing our productivity
May 12, 2024
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George Davis
Efficient Workflow with Commendable Customer Support
it has made my workflow much smoother and efficient. The customer support feature is particularly commendable
May 5, 2024
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Sharon Martinez
Possibly one of the worst customer service encounters.
I had one of the worst customer service experiences with Freshworks. When I called, either no one picked up or I was connected to representatives who were difficult to understand due to their poor English speaking skills. They were also quite rude and unresponsive. Even when I tried to reach out via email, my queries were left unanswered and my tickets were closed without any resolution. The customer service portal was no better, with the representative lacking understanding and promising to create yet another unanswered ticket. The only saving grace is that the software itself is well-designed and user-friendly, which is why I'm giving it 2 stars instead of 1. However, I would advise against expecting any form of support, including billing support.
April 28, 2024
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Bowie G
Freshworks: Impressive Interface
I have been using Freshworks for a while now and I am thoroughly impressed with its intuitive interface
April 21, 2024
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Brandon Rodriguez
Re-engaging with Freshworks: A Unique Business Approach Worth Commitment
I've been using Freshworks software and I must say, it's a decent product! What I find particularly interesting is their unique business approach. They have a 6-day notice policy for cancellation which keeps you committed and engaged. It's a great way to ensure you're fully utilizing the product. I was billed $828 for a product I hadn't used in almost a year, which was a wake-up call for me to start leveraging this amazing tool again. They have a no-refund policy, which I respect as it encourages commitment. I would highly recommend this company for their innovative approach and quality product!
April 16, 2024
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Benjamin A
Feels Incomplete
Firstly, I appreciate that the Growth tier is now free for up to three users, making it hard to justify paying for other less featured CRM platforms if you fit within the 3 user limit. However, the more I explore Freshsales, the more it feels unfinished and lacking in polish. It promises a lot of features on paper, but these are difficult to access and require extensive set-up and frequent workarounds. Particularly with synchronization tools, the behavior is unpredictable and sometimes problematic. While I found the second-tier support generally good, initial responses often show a lack of effort to understand my issue. Also, the chatbot is useless. This is my second time trying Freshsales. Despite its attractive pricing and feature set, I keep encountering usability issues.
April 15, 2024