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11 Best Alternatives to Intercom in September 2024

Alternatives & Competitors to Intercom

1
HubSpot

75% off for 1 year
2
Freshdesk

90% off the Pro plan for 1 year
3
Front

6 months free on Growth plan
4
Freshchat

90% off the Pro plan for 1 year
5
LiveAgent

$120 credits on any plan
6
LiveChat

$150 credits (Team, Business and Enterprise Plans)
7
Zendesk

6 months free
8
Reply io

20% off all plans for 12 months
9
tawk.to

15% off on all paid add-ons
10
Freshworks

90% off the Pro plan for 1 year
11
Mercury

Spend $10K on your debit card within 90 days of account approval and get $500.

Here are competitors or alternatives to Intercom and other similar Collaboration software. You need to consider some important factors when choosing a tool like Intercom for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Intercom that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Intercom. Discover sofware like HubSpot, Freshdesk, Front or Freshchat.

List of Alternatives to Intercom

From Collaboration tools, we have selected the best alternatives to Intercom based on reviews for each solution and similarities with Intercom. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. HubSpot

CRM, marketing automation & customer service software suite

4.3 (24 reviews)

2 deals available | Redeemed by 1408 members

Prospecting CRM Marketing Automation Content Marketing AI Sales and Business

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

HubSpot compared to Intercom

Why is HubSpot a good alternative to Intercom?

As a professional, I find Intercom to be a compelling alternative to HubSpot due to several reasons. Firstly, Intercom offers a more intuitive and user-friendly interface, making it easier for teams to navigate and use the platform efficiently. Secondly, the pricing model of Intercom is more flexible compared to HubSpot, allowing businesses of all sizes to choose a plan that suits their budget and needs. The customer support provided by Intercom is also commendable, with quick responses and effective solutions. Moreover, Intercom's robust features for in-app messaging and customer engagement set it apart from many other CRM platforms. Lastly, its integration capabilities are impressive as it can seamlessly connect with many other tools and platforms used by businesses. Therefore, for these reasons, I consider Intercom a good alternative to HubSpot.

What are the differences between HubSpot and Intercom?

As I delve into the comparison between Intercom and Hubspot, it's clear that both platforms offer diverse tools for customer relationship management. However, they have unique features that set them apart. Intercom focuses on real-time messaging, allowing businesses to communicate with customers instantly across various channels. It provides a conversational experience, making it ideal for customer support.

On the other hand, HubSpot is a comprehensive inbound marketing platform offering capabilities like email marketing, SEO tools, social media management, and content creation alongside CRM. Its strength lies in its ability to manage and analyze marketing campaigns. HubSpot also offers sales and service hubs, making it suitable for businesses looking for an all-in-one solution.

In essence, while Intercom excels in customer interaction with its live chat feature, HubSpot stands out for its robust marketing tools and comprehensive CRM functionalities.

2. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Intercom

Why is Freshdesk a good alternative to Intercom?

I believe Intercom is a great alternative to Freshdesk due to its user-friendly interface and advanced features. Unlike Freshdesk, Intercom offers a more personalized customer experience. It allows businesses to interact with customers on a one-on-one basis, making communication more effective and efficient. Intercom's unique chatbot feature enables automatic responses to common customer queries, reducing response time significantly. Additionally, it provides real-time customer data, helping businesses understand their customers better and tailor their services accordingly. Intercom also integrates seamlessly with other platforms, making it a versatile tool for any business. While Freshdesk is a good tool for ticketing and support, Intercom's comprehensive approach to customer engagement makes it stand out.

What are the differences between Freshdesk and Intercom?

I have used both Intercom and Freshdesk, and I've noticed several key differences between the two. Intercom is a communication platform that allows businesses to connect with their customers through various channels like email, social media, and live chat. It's more focused on real-time communication and engagement, making it ideal for businesses that need to provide instant support or engage with their customers in real-time.

On the other hand, Freshdesk is a customer support software that offers multi-channel support, including phone, email, and social media. It's more ticket-based, meaning it's great for tracking and managing customer queries over time. Freshdesk also offers robust features for team collaboration and automation, which can help streamline customer service workflows.

Overall, the choice between Intercom and Freshdesk would depend on your business needs - whether you prioritize real-time engagement or comprehensive ticket management.

3. Front

Streamline teamwork to delight customers.

4.6 (24 reviews)

1 deal available | Redeemed by 96 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

4. Freshchat

A centralized and optimized messaging service

3.9 (24 reviews)

1 deal available | Redeemed by 209 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

5. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

6. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 191 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

7. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1019 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

8. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

Reply io compared to Intercom

Why is Reply io a good alternative to Intercom?

I believe Service Reply IO is a great alternative to Intercom because of its versatility and cost-effectiveness. Unlike Intercom, it integrates with multiple social media platforms, not just your website, allowing you to manage all your customer interactions in one place. This feature can be a game-changer for businesses with a strong social media presence.

Moreover, Service Reply IO offers a pay-as-you-go pricing model which makes it a more affordable option for startups and small businesses. It also facilitates real-time communication with customers, which can significantly improve response times and customer satisfaction. Plus, it's easy to install and use, so you don't need a technical background to get started.

Finally, Service Reply IO offers robust analytic tools that help you track your customer service performance and make data-driven decisions. So if you're looking for an efficient, affordable, and user-friendly customer communication tool, Service Reply IO might be the right choice for you.

What are the differences between Reply io and Intercom?

When looking to compare, I used both Reply.io and Intercom, and I can confidently say that each has its unique features and advantages. Reply.io is a multichannel sales engagement platform that helps businesses automate personal email outreach, calls, and tasks, making it ideal for sales-driven organizations. It’s excellent for managing outbound campaigns and streamlining communication with potential clients.

On the other hand, Intercom is a messaging platform that allows businesses to communicate with customers on their website, inside their web and mobile apps, and by email. It’s more customer service-oriented, providing live chat, customer engagement, education, and support tools. Intercom is great for improving customer experience through faster response times and more personalized service.

So in essence, while both tools help improve communication efficiency, Reply.io focuses more on sales engagement and automation, while Intercom emphasizes real-time customer support and engagement.

9. tawk.to

Engage effortlessly

5.0 (2 reviews)

1 deal available | Redeemed by 9 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

10. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 954 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

11. Mercury

Online banking accounts and services for startups

4.5 (22 reviews)

1 deal available | Redeemed by 239 members

Online Banking

Spend $10K on your debit card within 90 days of account approval and get $500.

Save up to $500

Mercury helps startups grow and manage their capital by offering simplified banking services with no hidden costs.

11 Best Alternatives to Intercom in September 2024

Alternatives & Competitors to Intercom

List of Alternatives to Intercom

1. HubSpot

Davis

Essential HubSpot: Turbocharge Your Online Business

2. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

3. Front

Richard B

Essential Tool, Tough to Go Without

4. Freshchat

Emma G

Exceptional Customer Service Experience with Freshchat

5. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

6. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

7. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

8. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

9. tawk.to

Sarah Collins

Increased Customer Satisfaction

10. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

11. Mercury

Alexis W

Convenient Mobile App for Managing Finances on the Go