What is LiveChat?
Pros from reviewers
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Fast and easy setup: LiveChat is quick and straightforward to set up, making it a user-friendly option for businesses looking to implement a live chat feature on their websites
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Real-time communication: The software allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients
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Customization and multiple branding: LiveChat offers excellent customization options and the ability to use multiple branding for different businesses on the same account
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Useful visitor data: LiveChat provides valuable visitor data such as location, what they're typing, and how they're using the website, which can help businesses better understand their customers
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Efficient team management: By setting up multiple agent accounts and delegating tasks to various teams, businesses can achieve more in less time.
Cons from reviewers
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Limited system: Some users have found the system to be limited and lacking in certain features that other live chat software offer, such as different trigger messages for different pages
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High cost: LiveChat is pricier than its rivals, which could deter some potential users, especially those with a limited budget
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Delay in receiving messages: The delay in receiving chat messages can be annoying and often cause misunderstandings between the operator and the customer
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Slow customer support: It takes time for the support team to respond and address the issues reported by users, which can be frustrating when immediate assistance is needed
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Poor queue management: From a customer's perspective, the queue management system can be frustrating, especially when the form refreshes before they can complete it, or when the waiting time exceeds the opening hours without any notification.
Main features
Starting Price
Free Plan
Manage teams
Set up optimized and customized chats
Secure your data
Optimize customer service performance
Contact your prospects from multiple channels
Starting Price
$20
/ user / month
Free Plan
No
Manage teams
Set up optimized and customized chats
Secure your data
Optimize customer service performance
Contact your prospects from multiple channels
How LiveChat compare to similar software?
Product
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
$150 credits (Team, Business and Enterprise Plans) on LiveChat
Save up to $150
Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.
The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a comprehensive customer messaging solution that goes beyond just live chat. It supports multiple channels, including email, social media, and messaging apps, offering businesses a unified platform for all customer communications. Freshchat excels in automation with its AI-driven chatbots, enabling businesses to handle customer inquiries around the clock. It also integrates with Freshdesk, making it a powerful tool for companies already using the Freshworks suite.
LiveChat, on the other hand, focuses primarily on...
LiveChat and Zendesk both offer robust capabilities for enhancing customer support, but they cater to distinct user needs, influencing their specific features and applications. LiveChat, as its name implies, focuses primarily on providing a seamless live chat experience directly on your website. It's designed to facilitate real-time conversations, making it ideal for businesses that prioritize instant communication and rapid response times. Its interface is notably intuitive, which simplifies the process of engaging customers and providing immediate assistance. This focus on live chat functionality is complemented by features like chat triggers, customizable chat widgets, and detailed analytics to help businesses optimize their customer interactions.
Zendesk, in contrast, offers a broader suite of customer service tools that extend beyond live chat. It includes a powerful ticketing system, integrated phone support, and a self-service knowledge base, making it suitable for larger...
LiveChat and Intercom are distinguished players in the customer communication management arena, each offering distinctive features tailored to different business needs. Understanding the differences between these two platforms can greatly aid in choosing the most suitable solution for your customer engagement strategies.
LiveChat specializes in providing a streamlined, direct communication interface between businesses and their customers. Known for its simplicity and effectiveness, LiveChat is primarily focused on enhancing customer support through real-time chat functionality. It boasts a highly intuitive interface that makes it easy for support teams to manage multiple conversations, offering features such as canned responses and chat tags to increase efficiency. LiveChat is particularly beneficial for businesses that require a straightforward, focused solution to handle customer inquiries quickly and boost sales conversions through immediate interaction.
Intercom, in contrast,...
Who is LiveChat best for according to our reviewers?
E-commerce businesses: LiveChat is suitable for e-commerce businesses due to its quick setup, automatic replies, operator switching, and offline messages features. It allows businesses to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients
Businesses requiring customization: LiveChat offers excellent customization and allows for the use of multiple branding for different businesses on the same account
Businesses seeking user-friendly software: LiveChat is a user-friendly software that is accessible to everyone on a team. It offers useful visitor data such as location, what they're typing, and how they're using the website
Teams with multiple agents: LiveChat is beneficial for businesses with multiple agents as it allows for the setting up of multiple agent accounts and delegating tasks to various teams. This helps in achieving more in less time
Businesses seeking quick customer support: LiveChat provides quick responses and their staff is very helpful, making it a beneficial part of a business.
LiveChat Reviews
4.3
LiveChat rating
4.7
Ease of use
4.6
Customer service
4.5
Value for money
4.3
Likelihood to recommend
4.5
Features
20 LiveChat Reviews
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Marilyn G
LiveChat: Breaking Language Barriers for Global Customer Support
In our travel agency, we use LiveChat to provide instant support to our customers. The software's ability to translate chats in real-time has helped us serve customers from different parts of the world.
August 19, 2024
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Sarah F
THESE FOLKS ARE INCREDIBLE!!
These guys are incredible! I just registered this morning and the service I've received is among the best I've ever experienced. I had an online specialist readily available for me, always providing quick answers and assistance (thanks Hanna!). Moreover, within 1 minutes of advertising our new live chat feature, it attracted a lot of views to my site and even made a sale! I'm extremely grateful, I wish I could give them 1 stars!
August 11, 2024
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Lisa M
Efficient Real-Time Communication and Record-Keeping with LiveChat in Our Digital Marketing Agency
In my digital marketing agency, we use LiveChat for real-time communication with clients. The chat transcripts feature is great for record-keeping and future reference
August 4, 2024
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Caspian
24/7/365 Support Team Always On Standby!
I highly recommend LiveChat software, one of the best I've ever used! Its customization is excellent and the team plan allows me to use multiple branding for different businesses on the same account. The support team is always available and has been incredibly helpful, even during lockdown. If you're looking for a live chat software, this is the one to get!
July 27, 2024
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Jordan W
Efficient Support with LiveChat's Canned Responses
I've been using LiveChat in my IT firm and it's been instrumental in providing quick and efficient support to our clients. The canned responses feature saves us a lot of time
July 23, 2024
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Mirabel
LiveChat Reduces Cart Abandonment for E-Commerce Business
As an e-commerce business owner, LiveChat has helped us reduce cart abandonment rates. Customers appreciate the immediate assistance during their shopping process
July 14, 2024
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Joshua Garcia
System Lacks User-Friendly Interface
I found no positives with the LiveChat software. It was overall a disappointment due to its slow response to the end user, causing more issues.
July 6, 2024
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Vance D
LiveChat: Boosting Sales and Customer Engagement
As a sales executive, I appreciate how LiveChat allows us to proactively engage with website visitors, turning leads into customers. Its integration with CRM software is seamless
July 1, 2024
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Michelle D
LiveChat: Bridging People in Real-Time
I find LiveChat extremely user-friendly and it simplifies my daily tasks and problem-solving. There are occasional bugs, but they are not frequent enough to cause any inconvenience.
June 22, 2024
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Lysandra S
LiveChat Boosts Customer Engagement with Analytics
I've been using LiveChat for several months now and it has greatly improved our customer engagement. The analytics feature provides insightful data that helps us make informed decisions
June 18, 2024
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Dylan Davis
Profoundly Disheartening Experience
I strongly advise against using Livechat.com at all costs. Their customer service is extremely poor, the system is very limited, and their plans are significantly more expensive. I urge anyone considering this company to think twice. My interactions with them were consistently cold and scripted. Once you've paid, there are no refunds and no money will be returned to your account. Each software package is billed separately, so caution is advised when dealing with this company. My experience with them was deeply disappointing and I strongly recommend avoiding doing business with them. It was an extremely disappointing experience.
June 10, 2024
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Benjamin
Effortless and Swift Communication with Teammates via LiveChat
LiveChat allows me to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients. It adopts a customer-focused approach and provides my business with valuable tools. The real-time chat feature lets us communicate effectively with our clients. By setting up multiple agent accounts and delegating tasks to various teams, we can achieve more in less time. However, LiveChat is pricier than its rivals and the delay in receiving chat messages can be annoying, often causing misunderstandings. It also takes time for support to respond and address the issues we report. We switched to LiveChat because it's accessible to everyone on my team and is extremely user-friendly. It's quick, straightforward, and offers useful visitor data such as location, what they're typing, and how they're using our website. I particularly value the UI and performance.
June 4, 2024
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Arthur N
LiveChat Mobile App: A Project Manager's Essential Tool
As a project manager, I find the mobile app of LiveChat extremely useful. It allows me to stay connected with my team and clients even when I'm on the go
May 26, 2024
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Peter Brown
Support Team Provides Excellent Assistance
The support team of LiveChat is very helpful. I had set up a trial account with a different email address for feature comparison, but they blocked all my accounts, which was quite annoying, hence my lower review. The features are decent and the design is clean, but there are some missing features that other livechat software offer, like different trigger messages for different pages.
May 20, 2024
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Catherine
Improved Response Times with Game-Changing Software
its user-friendly interface and robust features have significantly improved our response times. The software's ability to handle multiple chats simultaneously is a game-changer
May 13, 2024
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Samuel W
Superb Service
I am extremely satisfied with LiveChat's service. They provide quick responses and their staff is very helpful. I don't understand the negative reviews as it has been a beneficial part of our business for years.
May 4, 2024
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Phineas S
LiveChat: An Invaluable Tool for Customer Service Teams
As a customer service manager, I find LiveChat to be an invaluable tool for our team
April 27, 2024
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Stephanie A
An Exceptional Journey with LiveChat: A Nonprofit's Experience
I am thrilled to share my experience with LiveChat! As an official nonprofit organization in Italy, we've been investing $3 monthly in LiveChat and it's been a remarkable journey. There was a slight hiccup when our application was initially rejected, but we took it as an opportunity to communicate and understand their process better. Their team was professional and helped us navigate through the situation. We were considering switching to another software, but LiveChat's exceptional service convinced us to stay. I would highly recommend others to experience their service firsthand. Also, a special shout-out to their support team in Dominica - they've been nothing short of fantastic!
April 23, 2024
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Irving D
Enhanced Student Interaction: LiveChat's File Sharing Feature Boosts Effectiveness
As an online tutor, LiveChat has made student interaction more effective. The file sharing feature is particularly useful for sharing study materials
April 13, 2024
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Edward D
Exploring LiveChat: A User's Perspective
We used LiveChat to implement a live chat feature on our client's e-commerce site. The setup was fast and our client adapted quickly to using the chat window. The software offers a 14-day free trial and many features like automatic replies, operator switching, offline messages, etc. However, a paid version is required after the trial, which could deter some. Our client chose LiveChat as it best met his e-commerce needs and was his preferred choice.
April 13, 2024