General information about LiveAgent
The LiveAgent platform is an all-in-one customer support solution. By using this powerful tool, your startup can increase its responsiveness, provide quality answers and satisfy its customers.
What if you had a software solution that enabled you to respond to customer needs across all channels? What if this platform integrated a self-service knowledge base, live chat, call center software, an advanced ticketing system and a system for responding to followers on your social networks? Well, LiveAgent brings all these features together in a single online platform.
The LiveAgent HelpDesk solution gives your startup an omnichannel customer service platform. With over 150 functions, this tool is just what you need to get your business off the ground. Thanks to it, you can save time, respond to customer requests across all your marketing channels, and enhance your brand image.
What’s more, it’s easy to connect LiveAgent to your existing workflows, as it supports a wide range of integrations with third-party software, including WordPress, Shopify, Prestashop, Zapier and MailChimp.
Leading companies and organizations rely on LiveAgent to manage their customer support. These include Forbes, Airbus, Slido, Nascar, eSky and the University of Southern California.
By taking advantage of Secret’s promotional offer, you can start using LiveAgent today with a discount on the software.
$120 credits on any plan
Unlock our LiveAgent deal and access $120 credits on any plan, saving you up to $120 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our LiveAgent promo codes, coupons and credits valid in September 2024.
What is LiveAgent used for?
LiveAgent is a comprehensive customer support software that can revolutionize the way small businesses handle customer interactions. It's a one-stop solution, allowing businesses to manage all customer communications from various channels in one place. For instance, you can answer a client's email, respond to a social media comment, and resolve a ticket issue without switching platforms. It also includes a self-service knowledge base, reducing the time spent on common inquiries. With integrations like WordPress and Shopify, it seamlessly fits into your existing workflow. Companies like Forbes and Airbus trust LiveAgent, demonstrating its reliability and effectiveness.LiveAgent pricing
Business
$15
/ user / month
1 incoming email account
3 outgoing email accounts
10 departments
1 live chat button
Medium
$35
/ user / month
10 incoming email accounts
10 outgoing email accounts
20 departments
Interactive voice response
Large
$59
/ user / month
40 incoming email accounts
40 outgoing email accounts
50 departments
Knowledge base
Enterprise
$85
/ user / month
100 incoming email accounts
100 outgoing email accounts
100 departments
Branding free
LiveAgent features
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Create a customer community
With the customer portal, they can discuss with each other in forums to solve problems and exchange best practices, and you can also share necessary resources and information.
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Chat with your customers live
The chat software will allow you to communicate in real time with your customers, and assign the request to the best qualified agent through automation.
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Access a call center
With the omnichannel and dematerialised VoIP call centre software, you will be able to exchange voice calls for a better conversion rate: transfer your calls, record them, make video calls, etc.
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Optimize customer request management
LiveAgent's ticketing software allows you to access all requests from a single interface: chats, emails, calls, forums, social networks, etc.
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Gamification
This feature allows you to motivate your agents to provide better service and improve their productivity. You can create a friendly competition among them and reward them for achieving specific goals, such as resolving tickets faster or getting more positive ratings from customers.
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Boost the efficiency of your FAQ
Provide a knowledge base that your users can use at any time to answer their most frequently asked questions.
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Advanced reporting
With LiveAgent, you can track and analyze all your customer interactions to gain valuable insights about your business. You can create customized reports and dashboards to monitor key metrics, such as response time, resolution rate, and customer satisfaction. This will help you identify areas for improvement and make data-driven decisions.
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Social media integration
LiveAgent allows you to connect all your social media accounts and manage them from one place. You can easily respond to messages, comments, and mentions in real time, which will help you improve your customer engagement.
24 LiveAgent Reviews
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Diana W
LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance
LiveAgent is intuitive, simple to set up, and perfectly meets my needs. I especially appreciate the feature that allows me to create response templates, saving me a lot of time. Before, I would occasionally miss communications, but LiveAgent has made my support system foolproof. I haven't had any issues with it in the over two years I've been using it.
September 16, 2024
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Jeremy D
Exceptional Customer Support: LiveAgent Delivers Top-Notch Assistance
Lastly, the customer support provided by LiveAgent is top-notch. They're responsive and always ready to assist, making the overall experience very pleasant.
September 10, 2024
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Nash G
LiveAgent: Worth the Initial Setup Effort
After setting it up, I discovered that LiveAgent provides a comprehensive one-stop solution for serving and supporting clients through their preferred communication method, all at a reasonable price. I consider LiveAgent to be a well-thought-out solution for addressing and resolving client/customer needs. Although there is a learning curve and quite a bit to set up before you can fully get started, everything is well documented with walkthrough videos. I received a response from the vendor in December 2023, thanking me for my positive review and offering assistance with the learning curve or setup process if needed. They reassured me that their team is always available to help.
September 3, 2024
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Scott D
Outstanding Value for Superior Customer Service
The transition to LiveAgent was well worth the time and effort. Its structure and features have significantly reduced our message backlog. What impresses me most about LiveAgent is the speed of their technical support. I appreciate its adaptability to individual needs and the ease with which our clients can reach us. I can use LiveAgent in my native Spanish, and it supports many other languages. Everything, including emails and templates, can be customized to display in my native language or my customers' language. The dashboard is easy to navigate and I can quickly find anything I need. If I had to find a flaw, I would say I wish the interface had more color, but I understand the need for a simple layout. LiveAgent delivers as promised, focusing on its features. I switched to LiveAgent because I needed reliable online support software that my clients could use easily to contact my business. I explored other options, some of which were free, but ultimately chose LiveAgent. I plan to continue using it.
August 26, 2024
LiveAgent: Pros & Cons
Pros
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Social networks: Integrations allow for efficient management of social channels
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Tool monitoring: The team makes regular and relevant updates
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Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Cons
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Lack of integrations: Some integrations with enterprise systems are missing
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Mobile application: The interface could be improved
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Customization: Some users would like to have access to wider variety of themes
Why is LiveAgent better than other Customer Support software?
LiveAgent has better positive reviews compared to Freshdesk: 97 vs 94
LiveAgent is better at customer service than Freshdesk: 4.8 vs 4.7
LiveAgent pricing plans are more competitive than Freshdesk: 4.6 vs 4.3
LiveAgent is a better solution based on percentage of positive reviews than Zoho: 97 vs 85
LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6
LiveAgent has better positive reviews than Freshchat: 97 vs 79
LiveAgent is better at customer support than Freshchat: 4.8 vs 4.2
LiveAgent is better at value for money than Freshchat: 4.6 vs 4.0
