General information about Front
Front’s communication platform is designed to streamline your email and collaboration, simplifying the way teams handle their inbox by transforming emails into a powerful, shared workspace. With Front, teams can collaborate effortlessly on every email with shared inboxes, ensuring no message ever goes unnoticed or unanswered. This innovative approach to email management allows for real-time collaboration, enabling team members to assign, comment, and manage emails together.
Front stands out by integrating seamlessly with a variety of tools and apps that businesses already use, including CRM systems like HubSpot, project management tools like Asana, and customer support software like CallHippo. This integration capability ensures that all vital information is accessible in one place, enhancing efficiency and productivity. The platform also offers advanced analytics and reporting features, giving you valuable insights into your communication workflows and helping you make data-driven decisions.
Moreover, Front prioritizes security and privacy, offering enterprise-level security features to protect sensitive information and ensure compliance with industry standards. With its intuitive design and user-friendly interface, Front is easily adoptable by teams of all sizes and industries, making it an essential tool for businesses looking to improve their communication and collaboration efforts.
For startups aiming to elevate their email and collaboration processes, Front’s solution proves a top choice. Don’t miss out on the opportunity to streamline your business communications and more with our marketplace full of offers, including great SaaS software like Front!
6 months free on Growth plan
Unlock our Front deal and access 6 months free on Growth plan, saving you up to $1421 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Front promo codes, coupons and credits valid in September 2024.
What is Front used for?
Front is a game-changer for small businesses, streamlining customer communication and collaboration. Imagine a team working together on a customer's email request, all from one shared inbox. This tool not only simplifies email management but also boosts productivity by automating the sorting process. For example, a small e-commerce business can handle customer inquiries more efficiently, with predefined messages ensuring quick, personalized responses. The real-time status of emails allows for immediate action, reducing response times and enhancing customer satisfaction. Plus, the intuitive interface makes it easy for anyone to use, regardless of their tech skills. With Front, small businesses can focus on strategic tasks and growth, rather than getting bogged down in email management.Front pricing
Starter
$19
/ user / month
2 to 10 seats
Omnichannel messaging
Team collaboration
Calendar and one click meeting scheduling
Growth
$59
/ user / month
Minimum 2 seats
Guided rule templates that automate your repeated workflows
Omnichannel communications
Easy to use, collaborative inbox
Scale
$99
/ user / month
Minimum 20 seats
Flexible rule options, including a custom rule builder and smart rules with dynamic variables
Detailed insights with accountbased analytics to optimize each customer’s experience
Enterprise grade security and compliance
Premier
$229
/ user / month
Minimum 50 seats
Highest usage caps across all features
Additional success services, including Premier Onboarding
Custom Build Hours (including API advisory and integration development)
Front features
Unify your communication channels effortlessly.
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Unified inbox
Front’s unified inbox consolidates messages from email, social media, chat, and other communication channels into a single, streamlined inbox, eliminating the need to switch between different platforms.
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Collaboration tools
Teams can work together on the same message thread, share drafts, and comment directly within individual messages, enhancing overall team efficiency and coherence.
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Email templates
Front’s email templates are designed to save time and maintain consistency in communication. You can create and customize templates for frequently sent messages, ensuring alignment with the team’s or company’s brand voice.
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Automated routing
Front’s automated routing capability intelligently assigns incoming messages to the appropriate team member based on predefined rules, such as message content, sender information, or workload balance.
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Insightful analytics
Front provides detailed analytics that give teams insights into their performance, customer engagement, and service quality, helping to identify trends and uncover opportunities for improvement.
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Integrated apps
Integration with other tools and apps, including ClickUp, Asana, and GitHub, is seamless in Front, enabling you to connect your favorite apps and services directly into your workspace for one accessible location.
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Advanced search and archiving
The platform’s advanced search and archiving features make it easy to find and retrieve past conversations and important information, helping you maintain a comprehensive history of customer interactions.
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Customizable workflows
The platform offers extensive customization options, allowing teams to set up automated rules, tags, and tailored workflows.
24 Front Reviews
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Richard B
Essential Tool, Tough to Go Without
The best part about Front is that it simply adds a layer to existing systems, such as an email inbox, unlike other helpdesk software that build around their own database structures. This means if I ever stop using Front, all customer correspondence remains in my email account. I don't really have any issues with the software itself. However, I'm not happy with the significant price increase over the years. It seems like software creators attract customers with low prices, then raise them once they have a substantial customer base. But overall, the software is excellent. I chose Front because it uses a completely different approach, which I find more logical, especially for a company like ours where each "ticket" or correspondence is usually resolved quickly.
September 17, 2024
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Rhodes G
Efficient Performance Analysis and Time-Saving Automation: A Review
it provides valuable insights into our team's performance and helps us identify areas for improvement. The software's ability to automate repetitive tasks has saved us countless hours
September 10, 2024
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Carolyn
Streamlined Email Tracking without Ticket Hassles
We were struggling with the volume of emails that our Outlook mailbox couldn't handle, and we were missing SMS integration and chat functionality. However, we found a solution to all these problems with Front. Now, all our communications are centralized for easy use and management. Front allows multiple teams in our company to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate our communications with our management systems seamlessly. We appreciate the ability to track email tickets without having to communicate standard ticket responses and IDs to our customers, which allows for more personal engagement. Our teams initially found it difficult to adapt to the new interface and let go of Outlook. But once they got used to Front, they loved its integration and tracking capabilities that Outlook lacks. We chose Front for its email integration where ticket IDs and standard auto responses weren't necessary, yet we still enjoyed all the functionalities of other email/ticket tracking systems. We switched to Front because our Outlook mailbox couldn't handle the volume of our emails.
August 31, 2024
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Roger Martinez
Front's Analytics: A Game Changer for All Team Members
even our less tech-savvy team members were able to quickly get up to speed. Front's analytics feature has been a game changer for us
August 26, 2024
Front: Pros & Cons
Pros
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Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
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Customization and integration: Front offers customizable workflows and integrates with various tools
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Unified communication: Front centralizes all messaging and communication channels into one platform
Cons
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Learning curve: New users may find the array of features and integrations overwhelming
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Cost: For small businesses or startups, the cost of Front may be a consideration
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Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive
Why is Front better than other Customer Experience software?
Front has more options than Help Scout: 128 vs 71
Front has more features than Hubspot Service Hub: 128 vs 90
Front is better at number of features than Missive: 128 vs 71
Front is more versatile than Gmelius: 128 vs 74
Front is better at number of features than Kustomer: 128 vs 97
Front has more features than LiveAgent: 128 vs 62
Front has better positive reviews compared to Zoho Mail: 91 vs 90
Front is better at number of features than Zoho Mail: 128 vs 21
