What is Front?
Pros from reviewers
-
Enhanced team efficiency and unity: Front allows for seamless team collaboration, enabling all team members to view previous comments and communicate with clients in a coordinated manner. This results in improved team efficiency and unity.
-
Easy reference with permalink feature: The permalink feature in Front allows users to link an email thread to any Asana task, making referencing easy and efficient.
-
Improved communication with autoresponders: Front's powerful autoresponders can be changed daily, allowing for dedicated project engagement and out-of-office responses. This feature is particularly beneficial for users with varying schedules.
-
Centralized communication: Front centralizes all communications, making it easy to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate communications with management systems seamlessly. This is particularly beneficial for companies dealing with high volumes of emails.
-
Time-saving task generation: Front integrates with Asana, allowing users to generate tasks directly from their Front inbox. This not only saves time but also aids in organization.
Cons from reviewers
-
Limited language options: Front's interface is only available in English, which may pose a challenge for non-English speaking users or teams. This limitation can affect the user experience and may require additional resources for translation or adaptation
-
Slack integration issues: Some users have reported problems with the Slack integration, where despite setting up all the necessary fields and channels, messages were not sent. This could disrupt workflow and communication within teams
-
Limited features in lower-priced packages: Users have reported that some basic rule features are only available in the most expensive package. This could limit the functionality of the software for users who opt for cheaper packages
-
Difficulty with group emails: When sending emails to a large number of users, Front forces them into conversation mode, aggregating all emails into one thread. This can make it difficult to follow separate conversations, particularly when sending emails to large numbers of users on BCC.
-
High battery consumption on mobile: The mobile app, while reliable, has been reported to drain a lot of battery power on Android phones. This could limit the usability of the app for users who rely on their mobile devices for work
Main features
Starting Price
Free Plan
Unified inbox
Collaboration tools
Email templates
Automated routing
Insightful analytics
Starting Price
$19
/ user / month
Free Plan
No
Unified inbox
Collaboration tools
Email templates
Automated routing
Insightful analytics
How Front compare to similar software?
Product
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
6 months free on Growth plan on Front
Save up to $1,421
Intercom and Front are two powerful tools designed to enhance customer communication and support team collaboration, but they differ significantly in their feature sets and approaches to managing customer interactions.
Intercom is an all-encompassing customer engagement platform that integrates live chat, automated messaging, and comprehensive customer data analytics. It offers a robust solution for businesses seeking to optimize their customer support and marketing efforts by providing tools that facilitate real-time communication, personalized messaging, and targeted engagement. Intercom’s platform includes advanced features such as customizable chatbots, product tours, and in-app messaging, making it easier to guide users through the customer journey. The platform’s data-driven approach also allows businesses to segment their audience, track user behavior, and tailor their communication strategies accordingly. Intercom is ideal for companies looking for a unified solution to...
Freshdesk and Front are both powerful platforms designed to enhance customer support and team collaboration, catering to businesses of various sizes. With intuitive interfaces and a broad range of features, both tools are suitable for users of all technical backgrounds. However, key differences between Freshdesk and Front should be considered when deciding which platform is best for your business.
The primary difference lies in their approach to customer support and communication. Freshdesk is built around a traditional helpdesk model, where customer inquiries are managed through a ticketing system. This structure makes it easy to organize, prioritize, and track customer issues, ensuring that no query goes unresolved. Freshdesk is particularly well-suited for businesses that require a structured, process-driven approach to customer support, especially those dealing with high volumes of tickets. It also offers advanced automation, analytics, and integrations with other business tools,...
Front and Zendesk are both powerful customer support platforms designed to enhance communication and streamline customer service operations. However, they differ significantly in their feature sets and the specific needs they address.
Front is a collaborative email management tool, tailored for teams that need to handle shared inboxes efficiently. It excels in providing a unified interface where team members can manage emails, social media messages, and SMS from a single platform. Key features include shared inboxes, internal team comments, and integrations with various apps such as Slack and Asana. Front is particularly beneficial for organizations that prioritize team collaboration and require a system to manage high volumes of customer communication seamlessly. Its intuitive design and real-time collaboration features make it ideal for teams looking to improve their response times and overall communication efficiency.
On the other hand, Zendesk offers a comprehensive suite of...
Who is Front best for according to our reviewers?
Teams requiring email and task management: Front allows users to link email threads to tasks for easy reference, postpone emails, and informs users when a teammate has archived a message they're viewing, aiding in email and task management
Teams transitioning from other platforms: Front is user-friendly and intuitive, making it easy for teams transitioning from other platforms like HubSpot and Zendesk, with a short learning curve
Teams needing enhanced efficiency and unity: Front's collaboration feature allows teams to view previous comments, generate tasks directly from their inbox, and share drafts for review, enhancing team efficiency and unity
Teams needing to manage high volumes of emails: Front's ability to handle large volumes of emails, integrate with management systems, and track email tickets without standard ticket responses makes it suitable for teams dealing with high email volumes
Teams requiring customer support and client relations: Front's user-friendly interface, powerful features, and efficient customer support make it a great tool for teams in customer support and client relations, helping to efficiently manage emails and organize work.
Front Reviews
4.6
Front rating
4.5
Ease of use
4.5
Customer service
4.2
Value for money
4.3
Likelihood to recommend
4.4
Features
24 Front Reviews
-
Richard B
Essential Tool, Tough to Go Without
The best part about Front is that it simply adds a layer to existing systems, such as an email inbox, unlike other helpdesk software that build around their own database structures. This means if I ever stop using Front, all customer correspondence remains in my email account. I don't really have any issues with the software itself. However, I'm not happy with the significant price increase over the years. It seems like software creators attract customers with low prices, then raise them once they have a substantial customer base. But overall, the software is excellent. I chose Front because it uses a completely different approach, which I find more logical, especially for a company like ours where each "ticket" or correspondence is usually resolved quickly.
September 17, 2024
-
Rhodes G
Efficient Performance Analysis and Time-Saving Automation: A Review
it provides valuable insights into our team's performance and helps us identify areas for improvement. The software's ability to automate repetitive tasks has saved us countless hours
September 10, 2024
-
Carolyn
Streamlined Email Tracking without Ticket Hassles
We were struggling with the volume of emails that our Outlook mailbox couldn't handle, and we were missing SMS integration and chat functionality. However, we found a solution to all these problems with Front. Now, all our communications are centralized for easy use and management. Front allows multiple teams in our company to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate our communications with our management systems seamlessly. We appreciate the ability to track email tickets without having to communicate standard ticket responses and IDs to our customers, which allows for more personal engagement. Our teams initially found it difficult to adapt to the new interface and let go of Outlook. But once they got used to Front, they loved its integration and tracking capabilities that Outlook lacks. We chose Front for its email integration where ticket IDs and standard auto responses weren't necessary, yet we still enjoyed all the functionalities of other email/ticket tracking systems. We switched to Front because our Outlook mailbox couldn't handle the volume of our emails.
August 31, 2024
-
Roger Martinez
Front's Analytics: A Game Changer for All Team Members
even our less tech-savvy team members were able to quickly get up to speed. Front's analytics feature has been a game changer for us
August 26, 2024
-
Una S
Superior Email Management with Front
My overall experience with Front has been positive. It fulfills most of our company's needs, especially in keeping our inbox organized and enabling us to tag and request team members to review or forward emails. We can also snooze emails. However, a drawback is that when a conversation is moved to a different inbox, those not assigned to that inbox lose access to the conversation. Despite this, I really enjoy using the platform.
August 19, 2024
-
Charles
Effortless Integration: Enhancing Workflow with Intuitive UI
it seamlessly connects with our existing tools such as Slack, Trello, and Asana, enhancing our workflow. The user interface is intuitive and easy to navigate
August 13, 2024
-
Isolde
Excellent for Collaboration, Tough on the Wallet
I enjoy using Front for its easy synchronization with Pipedrive. I find its powerful autoresponders useful, especially since they can be changed daily. This is particularly beneficial as I'm always engaged in a dedicated project on Wednesdays and out of office on Fridays. I appreciate the 'send later' feature that is immediately available, allowing me to work on emails after my kids are asleep and have them sent at 7am the next day. The setup wasn't too challenging as I had prior experience with Support Bee. The mobile app is reliable, although it does drain a lot of battery power on my Android phone. I wish Front was recognized as a native email provider on Android phones. I find Front superior to Pipedrive for sending emails as it allows me to insert screenshots directly into emails, something I do on a daily basis. I recommended Front to a client who was impressed with its integration with Shopify. Its basic email functions also work well. As an admin, I appreciate being able to monitor my team's shared.
August 4, 2024
-
Sean Martinez
Efficient Task Management with Integrated Software
we can now easily assign tasks, discuss issues, and track progress all within the same platform. The software's integration capabilities are impressive
July 28, 2024
-
Silas M
Adore Front - Highly Endorsed
I had a positive experience with Front. The sales representative was knowledgeable, friendly, and responsive. The product was user-friendly and met our needs. We transitioned from HubSpot to Front and were initially concerned about a learning curve. However, Front was very intuitive and easy to use. We had allocated two weeks for implementation, but it took us less than two days to complete the transition and learn the core functions. We encountered an issue with the Slack integration, which didn't always function properly. Despite filling out all the necessary fields and Slack channels, the messages were not sent. A troubleshooting guide in the integrations section would have been beneficial. We chose Front because it allowed us to send emails from our client's email domain, giving the impression that the emails were sent by them. This was a feature that Zendesk's product couldn't support. We switched to Front from HubSpot.
July 22, 2024
-
Lawrence
Streamlining Customer Success with Front
We utilize Front as our shared inbox system for our customer success team in the SMB segment. It serves as a shared inbox and resolves numerous issues, with features such as Salesforce integration and task assignment being key. Although it can be difficult to implement and time-consuming to set up, it ultimately saves time. We transitioned to Front due to its superior features for our use case and its lower cost.
July 14, 2024
-
Rachel F
We're Front's BIGGEST FANS - Incredible Platform!
Front has revolutionized how I communicate with customers and collaborate with my team. I'm a huge fan of their platform. It's user-friendly, intuitive, and incredibly powerful. If you're in customer support or client relations, Front will become your best friend. It's a lifesaver when dealing with overwhelming inboxes, helping to efficiently manage emails and organize work. Their customer support is one of the fastest and most efficient I've ever encountered. They genuinely listen to their customers and continually improve the product to meet their clients' needs. If you're considering Front, go for it. You won't regret it!
July 7, 2024
-
Alexander J
Top-notch Email Software Experience with Front
Front has completely transformed the way I manage my business. Before, as a company that primarily interacted with customers on Etsy, it was a hassle when someone wanted to email. Now, with Front, we handle about 80% of our communication through emails and even encourage our Etsy customers to reach out to us directly via email. It simplifies complex tasks and breaks down work into manageable pieces. It's intuitive, straightforward, and offers numerous time-saving tips and tricks. However, there are a few features I've asked for, such as the ability to drag and drop a jpeg into an email as an attachment, not an inline image. I also can't modify my Download Location in my preferences, which doesn't function when I attempt to change it. I haven't reported this yet, but I'm confident they'd be helpful in resolving this. I chose Front because I had used it at a previous company and really liked it.
June 30, 2024
-
Anna M
Age-Defying Time Saver
I'm amazed that I didn't discover this platform earlier. Having worked in various industries handling high volumes of calls, this is the best program I've ever used. Regardless of whether you're more familiar with Outlook or Gmail, this platform is the best of both, but supercharged.
June 24, 2024
-
Cynthia S
A Crucial Software for Our Business.
Our company operates on Front. Every team member has a Front login, ensuring we're all on the same page. Being a fully remote company with teammates in different time zones, I can't imagine running our operations using Gmail or Outlook. I believe collaborative email is the future, and Front is undoubtedly the best option.
June 17, 2024
-
Magnus
Top-notch Ticketing Software Available
Front is the best ticketing software I've used, hands down. I've previously used ZenDesk and GrooveHQ, but Front stands out for being more intuitive and user-friendly. It offers excellent team collaboration features, analytics, and integrations. It's fast, slick, and efficient. I've even switched my personal Gmail inbox to Front because it simplifies email management.
June 8, 2024
-
Easton
Our Team Adores the Tagging Feature
Our team appreciates the ability to tag each other in emails for internal discussions without forwarding the email, with all comments and attachments included in the email trail. We also find the improved calendar functionality useful, as we can share our calendars to know when a teammate is available for meetings.
June 1, 2024
-
Aislinn M
Revolutionizing Processes with Front: A Personal Experience
My experience with Front has been absolutely fantastic! It has truly revolutionized our process, making everything so much more efficient. One feature that really stands out is the conversation mode. When we send out emails to a large group, it cleverly compiles all the responses into one thread. This is such a unique feature, as it allows us to view all the responses at once, rather than having to sift through individual emails. Just to give you an idea, we often send emails to a large number of users on BCC, so it's one email going out to many individuals who will then respond individually. It's been a game-changer for us!
May 27, 2024
-
Hollis G
Front: A Game-Changer for Efficient Customer Support Management
I've been utilizing Front for our shared customer support email inboxes for years now. It's a breath of fresh air compared to other platforms like Zendesk, which can be a bit too intricate for our compact team. Front is straightforward and efficient, making it a breeze to manage our customer support emails. I absolutely love how Front keeps us organized - it's a game-changer!
May 18, 2024
-
Julia Garcia
Streamlining Communication with Shared Inboxes
its ability to streamline emails, social media messages, and other forms of communication into one unified inbox has significantly improved our efficiency. The shared inbox feature has made collaboration seamless
May 11, 2024
-
Janet W
Exploring Front: A Review on Service, Software, and Billing Experience
Front is an ambitious company that I've had the pleasure of engaging with. I signed up for their service and gave it a week-long test run. Even after removing all my users, I was surprised to find an $86 charge the following month. This prompted me to have a constructive conversation with my bank. The software is functional and consistently encourages you to explore the 'Enterprise' version for a more comprehensive experience. Their customer support is a learning curve and they are assertive when it comes to their billing system.
May 7, 2024
-
Orin G
Unrivaled Tool for Team Unity and Efficiency!
Front has greatly enhanced my team's efficiency and unity. We can all view previous comments and our clients often don't know who they're communicating with because we're so coordinated. We can generate Asana tasks straight from our Front inbox, which saves time and aids in my organization. I can't envision returning to the old method of simply sending emails without Front's collaboration feature. The permalink feature lets us link an email thread to any Asana task for easy reference. I enjoy being able to comment to my team, create client-specific emails, and share drafts for review. I value the feature that informs me if a teammate has archived a message I'm viewing, and the capability to postpone emails until later. There's not much I dislike about Front, although there are a few minor enhancements that could be implemented. For example, it would be beneficial to add an Asana task from Front without adding it to a project, and to have the option to do so.
April 28, 2024
-
Quincy G
Front: A Game-Changer for Team Communication
As a software engineer, I found Front to be an invaluable tool for managing my team's communication
April 20, 2024
-
Irene
Front's Mobile App: A Commitment to Excellence
it shows that the company is committed to providing the best possible product. Front's mobile app is a great addition
April 16, 2024
-
Ondine M
Enjoyable User Experience with Front Software
The software is quite impressive when you opt for the most expensive package, which costs 99 euros per month per seat. However, if you choose a cheaper package, you may encounter issues with ruling. The company's commercial approach is somewhat peculiar. Basic rule features that should be included in any simple ticket system are only available in the priciest version. For instance, you can't combine two simple rules like 'comes from email' and 'contains keyword'. Without this ability to combine, the rules become rather pointless. Additionally, extra features or plugins are extremely costly. The company also requires a one-year contract, which must be paid annually. These overly commercial practices leave me feeling uneasy, leading me to give the company a 3-star rating. Despite these issues, the rest of the software functions well and it's visually more appealing than alternatives like Freshdesk.
April 14, 2024