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13 Best Alternatives to Freshdesk in September 2024

Alternatives & Competitors to Freshdesk

1
Zendesk

6 months free
2
Freshservice

90% off the Pro plan for 1 year
3
Intercom

1 year free on the Advanced plan
4
Zoho

$2,500 in credits for 1 year
5
HubSpot

75% off for 1 year
6
LiveAgent

$120 credits on any plan
7
Slack

25% off new plan purchases
8
LiveChat

$150 credits (Team, Business and Enterprise Plans)
9
Front

6 months free on Growth plan
10
MyOperator

30% off for 1 year
11
Reply io

20% off all plans for 12 months
12
tawk.to

15% off on all paid add-ons
13
Freshworks

90% off the Pro plan for 1 year

Here are competitors or alternatives to Freshdesk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshdesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshdesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshdesk. Discover sofware like Zendesk, Freshservice, Intercom or Zoho.

List of Alternatives to Freshdesk

From Customer Support tools, we have selected the best alternatives to Freshdesk based on reviews for each solution and similarities with Freshdesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshservice

Intelligent, flexible and intuitive ITSM software

4.1 (24 reviews)

1 deal available | Redeemed by 56 members

IT Management Employee Engagement AI Development

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

Freshservice compared to Freshdesk

Freshdesk is better at support than Freshservice: 4.7 vs 4.5

Freshservice pricing plans are more competitive than Freshdesk: 4.4 vs 4.3

Freshservice has more options than Freshdesk: 132 vs 94

Why is Freshservice a good alternative to Freshdesk?

I find Freshdesk to be a great alternative to Freshservice due to its robust features and user-friendly interface. Freshdesk offers a multi-channel support system that allows businesses to connect with their customers through various platforms such as email, phone, social media, and live chat. This ensures that customer queries are addressed promptly and efficiently.

Moreover, Freshdesk's automation features save time by streamlining repetitive tasks. It also provides comprehensive reporting and analytics tools that help in tracking performance and making data-driven decisions. The software's flexibility in terms of customization is another plus point; you can tailor it to suit your business needs. Lastly, compared to Freshservice, Freshdesk is more affordable, making it an ideal choice for small and medium-sized businesses.

What's the difference between Freshservice and Freshdesk?

Freshdesk and Freshservice are both offerings from Freshworks, tailored to enhance organizational efficiency through customer support and IT service management. Though they are part of the same suite, they cater to different operational needs within businesses. Understanding the differences between them is essential for selecting the right tool for your organization.The primary distinction between Freshdesk and Freshservice lies in their focus areas. Freshdesk is designed specifically for

See the full comparison between Freshservice & Freshdesk

3. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 926 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

4. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 123 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

5. HubSpot

CRM, marketing automation & customer service software suite

4.3 (24 reviews)

2 deals available | Redeemed by 1408 members

Prospecting CRM Marketing Automation Content Marketing AI Sales and Business

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

6. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

7. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1425 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

8. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 191 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

9. Front

Streamline teamwork to delight customers.

4.6 (24 reviews)

1 deal available | Redeemed by 96 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

10. MyOperator

Simplify your calls and enhance your customer experience.

4.5 (10 reviews)

1 deal available | Redeemed by 5 members

Call Centers

30% off for 1 year

Save up to $108

MyOperator is a cloud telephony and no-code enterprise communication platform designed for businesses, offering a range of features including automated IVR, AI-powered speech analytics, scalable conversations, and integration with CRM, WhatsApp, and SMS.

11. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

Reply io compared to Freshdesk

Freshdesk has better positive reviews compared to Reply io: 94 vs 91

Freshdesk is better at customer service than Reply io: 4.7 vs 4.6

Reply io pricing plans are more competitive than Freshdesk: 4.4 vs 4.3

Freshdesk has more features than Reply io: 94 vs 56

Why is Reply io a good alternative to Freshdesk?

I believe Service Reply IO is a great alternative to Freshdesk because of its simplicity, affordability, and efficiency. Unlike Freshdesk, Service Reply IO offers a more straightforward and intuitive interface that makes it easier for users to navigate and manage customer support tickets. It allows for better organization of customer inquiries, making it easier for support teams to prioritize and handle issues promptly.

Another notable advantage is its pricing structure. Service Reply IO provides a more affordable solution for small and medium businesses without compromising on key features. It also offers a comprehensive suite of tools for customer engagement, analytics, and reporting, which are essential in today's data-driven business environment.

Lastly, Service Reply IO has robust integration capabilities with other business systems, which can streamline workflows and improve overall operational efficiency. This makes it a versatile and cost-effective choice for businesses seeking an efficient customer service platform.

What are the differences between Reply io and Freshdesk?

I have researched and found that Reply.io and Freshdesk are both customer support tools, but they cater to different aspects of customer service. Reply.io is primarily an email automation platform, designed to help businesses streamline their sales and marketing efforts. It allows users to send personalized bulk emails, follow-ups, and tasks while tracking their results in real-time.

On the other hand, Freshdesk is a full-fledged customer support software that offers multi-channel support, including email, phone, social media, and live chat. It provides a ticketing system for managing customer queries and complaints, knowledge base for self-service options, and reporting features for analyzing performance. While both tools aim to improve customer relationships, Reply.io focuses more on sales automation, while Freshdesk is centered around customer support and service.

12. tawk.to

Engage effortlessly

5.0 (2 reviews)

1 deal available | Redeemed by 9 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

13. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 954 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

13 Best Alternatives to Freshdesk in September 2024

Alternatives & Competitors to Freshdesk

List of Alternatives to Freshdesk

1. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

2. Freshservice

Raymond Davis

Enhanced Team Productivity: Freshservice's Collaborative Features

3. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

4. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

5. HubSpot

Davis

Essential HubSpot: Turbocharge Your Online Business

6. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

7. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

8. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

9. Front

Richard B

Essential Tool, Tough to Go Without

10. MyOperator

Yasmeen Bauch

Joining the MyOperator Community.

11. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

12. tawk.to

Sarah Collins

Increased Customer Satisfaction

13. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions