What is HubSpot?
Pros from reviewers
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Scalability and integration: Hubspot CRM scales with business needs and allows for integrations with other workspace tools for improved customer management.
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Effective contact management: Hubspot CRM organizes customer data effectively, enabling businesses to collect and utilize customer data effectively
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Enhanced customer relationships: Hubspot CRM manages customer requests efficiently, leading to increased customer satisfaction
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User-friendly and affordable: The software is easy to navigate and offers value for money, making it suitable for both departmental and enterprise needs
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Insightful analytics and reporting: The software provides excellent analytics and reporting features for informed decision making to improve the business
Cons from reviewers
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Occasional glitches: While generally user-friendly, the platform can sometimes experience minor bugs, such as names switching, corruption of phone numbers, files, titles, and occasional brief outages. These issues can potentially lead to a slightly skewed database if not addressed immediately
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High cost: Despite its robust features, Hubspot can be quite pricey, especially for small businesses or startups. The module packages and additional upgrades can add up, leading to expensive monthly fees
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Limited intelligence: The system isn't independently intelligent and doesn't recognize slight variances or duplicates, making most tasks manual. This can lead to inefficiencies and increased workload
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Poor customer service: Some users have reported issues with Hubspot's customer service, including difficulty in cancelling contracts, hidden charges, and lack of support when encountering problems with the platform.
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Limited contact management: Some users have reported that they can't add multiple phone numbers for a single contact or attach multiple contacts to a single email, which can be a limitation in managing customer relationships
Main features
Starting Price
Free Plan
Automation and workflows
Lead scoring and segmentation
Sales pipeline management
Reporting and analytics
Content management
Starting Price
N/A
Free Plan
No
Automation and workflows
Lead scoring and segmentation
Sales pipeline management
Reporting and analytics
Content management
How HubSpot compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
75% off for 1 year on HubSpot
Save up to $7,000
Constant Contact and HubSpot are both robust marketing platforms designed to help businesses grow their audience and convert leads into customers, but they offer different tools and approaches to achieve these goals. Constant Contact is highly focused on email marketing, offering a user-friendly interface for creating, sending, and tracking emails. It's known for its simplicity and effectiveness in managing email campaigns, with features that include customizable templates, contact management, and basic automation to streamline communication.
In contrast, HubSpot provides a more comprehensive inbound marketing suite that includes not only email marketing but also a full CRM, sales funnels, content management, and advanced marketing automation. HubSpot's platform is designed to attract visitors through content creation, convert leads with tailored landing pages and email sequences, and nurture customer relationships with its integrated CRM system. It offers detailed analytics to track...
HubSpot
CRM, marketing automation & customer service software suite
75% off for 1 year on HubSpot
Save up to $7,000
Constant Contact
The must-have marketing platform for your business
50% off for up to 1 year on the Core and Plus plans. on Constant Contact
Save up to $246
Brevo and HubSpot are two distinct players in the realm of marketing and CRM solutions, each offering unique features tailored to businesses of varying sizes and needs.
Brevo is a versatile marketing platform catering to businesses seeking efficient email campaigns, SMS marketing, and marketing automation. HubSpot is a comprehensive inbound marketing and CRM platform that offers a wide array of tools for marketing, sales, and customer service.
One key difference between the two is their advanced features. HubSpot provides more advanced features like marketing automation, lead scoring, and detailed reporting. These features empower businesses to create targeted marketing campaigns, identify high-potential leads, and analyze the effectiveness of their strategies.
Another distinction lies in their integrations. HubSpot offers a wide range of integrations with popular tools like Salesforce, Slack, and WordPress, providing users with a more seamless experience across different...
HubSpot
CRM, marketing automation & customer service software suite
75% off for 1 year on HubSpot
Save up to $7,000
Brevo (ex. Sendinblue)
Centralize marketing and sales tools to increase your growth
75% off the annual Business Plan on Brevo (ex. Sendinblue)
Save up to $5,661
EngageBay and HubSpot are both reputable players in the CRM industry, offering a suite of tools designed to streamline contact and lead management, sales processes, and customer service operations. While both platforms aim to enhance business-customer relationships, they cater to distinct audiences through their feature sets, pricing models, and usability, marking the primary differences between the two.
EngageBay stands out for its affordability and an all-in-one approach tailored to small and medium-sized businesses (SMBs). It provides a comprehensive suite of marketing, sales, and service tools within a single platform, making it a cost-effective solution for businesses looking to manage their operations without investing in multiple disjointed systems. EngageBay's user interface is notably straightforward, emphasizing ease of use and minimizing the learning curve for teams with varied levels of technical expertise. This focus on simplicity, however, means that while EngageBay...
Who is HubSpot best for according to our reviewers?
Small Business Owners: These users appreciate Hubspot's seamless integration with Quickbooks Online and its support for collaboration from various locations. They find the automated email follow-ups helpful, but understanding how product add-ons function can be challenging
Marketing Professionals: These users value Hubspot's built-in tool that simplifies managing contacts and tracking customer interactions. They find the metrics and analysis useful in evaluating the effectiveness of marketing and sales strategies, aiding in data-driven decision making
Independent Contractors: These users find Hubspot easy to use and appreciate its size and complexity. However, they wish for a second-level ticket-based staff support in addition to the community-based support, which is only available for the paid plans.
Customer Relationship Managers: These users find Hubspot CRM crucial in enhancing customer relationships by efficiently managing requests, leading to increased customer satisfaction. The software's contact management enables effective collection and utilization of customer data
Sales and Customer Service Teams: These users find Hubspot user-friendly and helpful in consolidating all sales data in one location. It makes handling leads and following up with customers easier, although its high level of customization can sometimes be challenging
HubSpot Reviews
4.3
HubSpot rating
0.0
Ease of use
0.0
Customer service
0.0
Value for money
0.0
Likelihood to recommend
0.0
Features
24 HubSpot Reviews
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Davis
Essential HubSpot: Turbocharge Your Online Business
HubSpot has allowed me to automate repetitive tasks such as sending emails, scheduling social media posts, and segmenting contacts. It has a built-in tool that simplifies managing contacts and tracking customer interactions, and it provides useful metrics and analysis to evaluate the effectiveness of my marketing and sales strategies. This assists me in making data-driven decisions. I value this tool as it's a comprehensive solution designed to help businesses attract visitors, convert them into leads, and close sales. It offers a broad range of tools, including CRM, marketing automation, data analysis, content management, social media, and more. Its main focus is on inbound marketing, which involves creating valuable and relevant content to naturally attract customers. However, despite being a comprehensive platform, HubSpot may have certain limitations in terms of customization and specific adaptation to the needs of some companies. It's crucial to consider the cost and the value that HubSpot can bring to your company before choosing a plan. I find the analysis tools particularly useful for continuously improving my strategies.
September 16, 2024
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Rebecca Williams
Enhanced Customer Satisfaction with HubSpot's Service Hub
I've been using HubSpot's service hub for customer service management. The ticketing system and feedback surveys have greatly improved my customer satisfaction rates
September 8, 2024
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Gregory Rodriguez
Beneficial for Small Businesses
Overall, I think HubSpot is a good CRM. It's user-friendly and customizable, which I appreciate. I find the ability to switch from a writable field to a drop-down very convenient, especially as I determine what's best for my company. However, I don't like that I can't add multiple phone numbers for a single contact. I also wish I could attach multiple contacts to a single email occasionally. We chose HubSpot CRM for its price and the features we needed, as well as a marketing package for future use.
September 1, 2024
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Emily D
HubSpot's Social Media Management: A Game Changer for Business
The social media management feature of HubSpot has been a game changer for my business. It allows me to schedule posts, monitor engagement and track performance all in one place
August 27, 2024
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Walter Davis
Highly Recommended: The Value of Hubspot's Premium Plan
I wholeheartedly recommend Hubspot! An independent contractor working with me introduced us to a free trial, and I was pleasantly surprised to find out that we had been upgraded to a premium plan at $45/month. I was initially taken aback, but then I realized the immense value we were getting for that price. I checked my bank statements and found that we've been enjoying this premium service for several months now. This company's proactive approach is commendable, and I believe it's a testament to their commitment to customer satisfaction. I'm considering extending our subscription. There are many free software options out there, but the premium features of Hubspot are definitely worth the investment. I encourage you to give it a try!
August 18, 2024
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Helen C
HubSpot: A Game-Changer in CRM Excellence
My overall experience with HubSpot has been fantastic! I find it refreshing to use a service that consistently delivers quality. I'm a big fan of the HubSpot platform - it's well-designed, user-friendly, and an incredibly effective CRM tool. When it comes to value for money, HubSpot surpasses all the other business tools I use. I don't really have any significant complaints about the HubSpot CRM service, except for the minor inconvenience of having to re-log in occasionally. I chose HubSpot CRM after doing some research and finding that it was better equipped to meet my needs.
August 13, 2024
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James A
Effortless Website Management with HubSpot CMS
I've been using HubSpot's content management system for my website and the ease of use is commendable. It has made updating and managing my site a breeze
August 5, 2024
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Yale G
An Enthusiastic Review of Hubspot's Free Plan: A User-Friendly Game-Changer
I've been joyfully using the free plan of Hubspot for six months now and I'm absolutely thrilled with it! Despite its size and complexity, I find it incredibly user-friendly and easy to navigate. I do wish there was a second-level ticket-based staff support in addition to the community-based support, but I understand that this feature is reserved for the paid plans. Even so, it's such a minor detail in the grand scheme of things. I'm so impressed with the overall functionality and features of the software that I'm still giving it a solid four-star rating! I would wholeheartedly recommend it to anyone. It's truly a game-changer!
July 28, 2024
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Paul S
Data-Driven Decisions with HubSpot Analytics
HubSpot's analytics tools have provided me with valuable insights into my business performance, enabling me to make data-driven decisions
July 23, 2024
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Amabel G
Amazing CRM Software
I've been using Hubspot's CRM for about 2 years and find it incredibly intuitive and easy to manage communications. However, I wish their automations were more affordable. Currently, I only use the CRM and use Mailchimp for email marketing due to the significant price difference. I appreciate their support team, who quickly implemented a fix when I couldn't access a feature with my screen reader.
July 15, 2024
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Nicole C
Enhanced Conversion Rates: HubSpot's Lead Generation Tools Deliver Outstanding Results
The lead generation tools in HubSpot have significantly improved my conversion rates. The forms, pop-ups, and live chat features have been particularly effective
July 8, 2024
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Patricia M
HubSpot's SEO Tools: A Game-Changer for Content Optimization and Search Engine Rankings
I have found the SEO tools in HubSpot to be incredibly helpful. They have guided me in optimizing my content and improving my search engine rankings
June 30, 2024
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Roy Williams
Urgent Update Required: Google Account Integration in Hubspot
Firstly, I must commend the excellent courses offered by Hubspot. I've gained a wealth of information from their knowledge base and appreciate their hard work. However, I believe the integration with the platform for automatic event scheduling could be more reliable. There are instances where Google Calendar accounts have difficulty finding a direct path to the link for the event automatically generated by the client.
June 25, 2024
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Terry
Room for Improvement, but Value Remains in HubSpot
My experience with HubSpot CRM has been less than ideal. Despite its potential, I found it not user-friendly for beginners and quite pricey. It seemed capable of managing many of our needs, but it often necessitated us to begin paying expensive monthly fees for our business. Like many users before me, I also found the module packages hard to select due to their high cost.
June 15, 2024
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Garrison D
Highly Recommended: The Value and Efficiency of Hubspot
I find Hubspot incredibly exciting and can't believe they offer such a high-quality product at a reasonable price. If I had to keep using it, I'd probably gain so much knowledge and efficiency, it would be like a breath of fresh air. I strongly recommend using Hubspot if you value your productivity!
June 8, 2024
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Hannah D
Superior to Salesforce: A Review on HubSpot
I find Hubspot superior to alternatives like Salesforce due to its more intuitive UI. The sales representative was very knowledgeable and answered all my questions effectively. The most impressive aspect was the implementation process, where I had access to an incredibly talented individual who knew Hubspot inside out. This person helped us get up and running with the software effectively. We now heavily rely on it.
June 3, 2024
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Billy A
Seamless CRM and Effective Email Marketing
its CRM functionality is top-notch, allowing me to track customer interactions seamlessly. The email marketing feature has been particularly useful in improving my outreach strategies
May 26, 2024
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Gabriel G
Potent and Handy Tool, Yet Needs Some Polishing
I have been using Hubspot almost daily for over two years. It's generally easy to use once you understand it, despite some occasional quirks. There are times when it malfunctions and connections break, but there are many experts who can easily fix these issues. When it works well, it's an amazing tool and worth the cost. I especially value the high level of customization it provides, allowing me to adjust nearly every aspect to my organization's needs. It's mostly intuitive to use and centralizes most business functions on a single dashboard. However, the platform can sometimes be glitchy, with minor bugs such as names switching, corruption of phone numbers, files, titles, and occasional brief outages. These issues aren't major inconveniences, but they can add up if not addressed immediately, potentially leading to a slightly skewed database. The system isn't independently intelligent and doesn't recognize slight variances or duplicates, making most tasks manual. I chose HubSpot.
May 21, 2024
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Roger G
Maximizing Customer Relations with HubSpot CRM: A Time-Worthy Investment
HubSpot CRM has helped me improve my customer relationships by offering effective and easily accessible support services. It enables me to address customer issues, resolve them, and follow up to ensure their satisfaction. The CRM has been instrumental in caring for my customers, who are the core of my organization. Thanks to its interaction and customer management tools, I've been able to build strong relationships with my customers. It simplifies the delivery of not just services, but personal and professional support in a cost-effective way. Whether it's virtual meetings or live chats, HubSpot CRM has enhanced my ability to connect with my customers. I'm extremely grateful for my experience with HubSpot CRM and currently, I have no complaints about it.
May 11, 2024
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Ondine D
Streamlining Sales: HubSpot's Sales Hub Review
HubSpot's sales hub has streamlined my sales process. The deal tracking and pipeline management features have been invaluable
May 5, 2024
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Samantha M
Unveiling the Efficiency of HubSpot CRM: A User's Perspective
Overall, I find HubSpot CRM to be an excellent tool that streamlines our company's operations. We've managed to cut down on the number of excel sheets we use thanks to this platform. HubSpot CRM is user-friendly and consolidates all our sales data in one location, making it easier for our sales and customer service teams to handle leads and follow up with customers. However, its high level of customization can be a bit challenging, offering multiple ways to accomplish a task, which can be both a pro and a con. We opted for HubSpot CRM because it perfectly met our company's size and operational needs. We transitioned from Zoho due to its complexity and lack of user-friendliness, which resulted in our sales team not using it.
April 28, 2024
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Donald Miller
An Honest Review: My Experience with Hubspot's Customer Service and Plans
I had a conversation with a delightful sales representative from Hubspot on 12/28/23 who confidently assured me that a $25 per month plan would be perfect for my business needs. I was thrilled to start using their software on 1/2/24, and while I discovered that some of the features I needed required an additional upgrade, I was impressed by the range of options available. I reached out to their sales team to discuss my experience, and the customer service representative was incredibly understanding and empathetic. He acknowledged that this was a common concern and assured me that he would submit a refund request on my behalf. I was touched by his sincerity and commitment to resolving my issue. On 1/4/24, I received an email from their contract team. They informed me that they would cancel my account, and while there was an additional $3 for the remainder of the one-year term, I appreciated their transparency and professionalism. They stood by their policies, which is a testament to their integrity. Despite the initial misunderstanding, my experience with Hubspot has been a learning curve and I'm excited to explore other plans that might better suit my needs.
April 21, 2024
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Pamela
Masterfully Designed Strategy for Successful Customer Relationships
As a user, I consider Hubspot CRM crucial in enhancing our customer relationships by efficiently managing their requests, leading to increased customer satisfaction. It is indispensable for both departmental and enterprise needs. It's affordable, user-friendly, and its features are easy to navigate. I find it especially helpful in organizing customer data, with its contact management enabling us to collect and utilize customer data effectively. Its insightful analytics and reporting are excellent for decision making to improve the business. The ticketing system ensures top-notch customer service by addressing each customer's enquiry and request. It also scales with business needs and allows for integrations with other workspace tools for improved customer management. Honestly, I have no complaints about Hubspot CRM as it tackles the most crucial aspect of any business.
April 16, 2024
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Julie J
Managing Marketing Efforts with HubSpot
I have found HubSpot to be a comprehensive tool for managing my marketing efforts
April 14, 2024