What is EngageBay?
Pros from reviewers
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Developer-friendly: EngageBay is developer-friendly, allowing for customization of contact forms, emails, and other features, which is essential for businesses with specific needs
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User-friendly interface: The software is easy to navigate, making it simple for users of all levels of tech-savviness to use
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Excellent support team: EngageBay's support team is known for providing fast and helpful assistance, ensuring users can resolve any issues quickly
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Cost-effective: Compared to its competitors, EngageBay offers a lot of features at a reasonable cost, making it an affordable choice for businesses
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Stable and reliable: EngageBay is praised for its stability and reliability, ensuring users can depend on it for their CRM and marketing needs.
Cons from reviewers
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Limited customization options: EngageBay could benefit from more customization options for reports and workflows. This can allow users to tailor the software to their specific needs and preferences.
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Email delivery issues: There have been instances where scheduled emails were not sent out, leading to hard bounced contacts. This can be detrimental for time-sensitive campaigns and can lead to loss of potential leads
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Limited reporting capabilities: EngageBay's reporting feature needs improvement. Users have to export raw csv data and transform it before they can report on it, which can be time-consuming and inconvenient
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High cost for usage: While EngageBay offers a lot of features, it can be quite costly for every use. This can be a significant disadvantage for small businesses or individuals on a tight budget
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User interface needs improvement: While EngageBay is user-friendly, the user interface could be more intuitive and user-friendly. This can enhance the user experience and make navigation easier
Main features
Starting Price
Free Plan
Streamline sales with a powerful CRM
Improve customer satisfaction
Seamless team collaboration
Provide quick and efficient support
Integrations
Starting Price
$14
/ user / month
Free Plan
Yes
Streamline sales with a powerful CRM
Improve customer satisfaction
Seamless team collaboration
Provide quick and efficient support
Integrations
How EngageBay compare to similar software?
Product
Price
$14
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
6 months free on All-in-One Growth Plan on EngageBay
Save up to $3,000
EngageBay and HubSpot are both reputable players in the CRM industry, offering a suite of tools designed to streamline contact and lead management, sales processes, and customer service operations. While both platforms aim to enhance business-customer relationships, they cater to distinct audiences through their feature sets, pricing models, and usability, marking the primary differences between the two.
EngageBay stands out for its affordability and an all-in-one approach tailored to small and medium-sized businesses (SMBs). It provides a comprehensive suite of marketing, sales, and service tools within a single platform, making it a cost-effective solution for businesses looking to manage their operations without investing in multiple disjointed systems. EngageBay's user interface is notably straightforward, emphasizing ease of use and minimizing the learning curve for teams with varied levels of technical expertise. This focus on simplicity, however, means that while EngageBay...
Who is EngageBay best for according to our reviewers?
Developers: EngageBay is developer-friendly, providing an open source API that allows for customization of features like contact forms or emails. It's stable, reliable, and offers a lot of features for a reasonable cost
Individuals and Small Businesses: EngageBay efficiently manages and tracks customer engagement, making it a great solution for individuals and small businesses. However, it could benefit from more customization options for reports and workflows
Small to Medium Scale Businesses: EngageBay offers numerous features at a very affordable price, making it ideal for small to medium scale businesses. It's user-friendly and allows for the creation and implementation of various business processes
Users Switching from Other CRMs: EngageBay offers more value for money compared to other CRM platforms like Mailchimp and Hubspot. It's user-friendly and easy to set up, making it an attractive option for users looking to switch from other CRM systems.
Sales Teams: EngageBay's sales features are excellent. Its CRM functionality and Marketing Dashboard are reliable and user-friendly, making it a great tool for managing sequences, campaigns, and client data
EngageBay Reviews
4.7
EngageBay rating
4.5
Ease of use
4.9
Customer service
4.8
Value for money
4.4
Likelihood to recommend
4.6
Features
24 EngageBay Reviews
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Karen M
EngageBay: A Platform Offering a Complete Suite
The EngageBay platform offers a comprehensive set of tools that have greatly improved how I manage and grow my business. It has saved me time and effort by streamlining tasks, allowing me to focus more on strategy. The user interface is intuitive and easy to navigate, even for those not familiar with CRM systems. The email marketing functionality is excellent, providing robust tools for creating engaging campaigns and tracking their success. I appreciate EngageBay's versatility as it caters to businesses of all sizes, offering scalable solutions to meet specific needs. The customer support is also commendable, with a responsive team ready to assist whenever I have questions. In conclusion, EngageBay has proven to be an invaluable asset to my business. Its user-friendly interface, powerful features, and excellent customer support make it a standout choice for anyone looking to improve their CRM and marketing efforts. I highly recommend EngageBay to fellow entrepreneurs and business owners – it's a tool that truly delivers on its promises.
September 15, 2024
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Juan Rodriguez
Excellent Tool at an Affordable Cost
I believe Engagebay is feature-rich, user-friendly with a pleasant interface. It provides a solid knowledge base and dependable support. It's also reasonably priced and genuinely fulfills all our requirements.
September 10, 2024
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Donna B
Efficient Social Media Management and Analytics with EngageBay
EngageBay's social media integration has made managing multiple platforms a breeze, saving us considerable time. The reporting feature provides insightful analytics, helping us measure and improve our performance
September 1, 2024
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Juan N
Comprehensive Suite of Features in One Handy Tool!
I believe that EngageBay is quite impressive, with most issues being addressed by the engineering team for the upcoming quarter release. It provides numerous features at a very affordable price, making it ideal for any small to medium scale business. It's user-friendly and allows for the creation and implementation of anything I choose. However, I feel that some adjustments are needed in the automations, such as the inclusion of multiple values in choice nodes, the ability to create multiple scoring fields, and the capability to export statistics of automation or campaign performance. Currently, there's no drop-down option to verify if a lead has completed a form, only a trigger is available. Designing a landing page can be somewhat challenging, particularly when images don't fit in a single section. I then have to resize the image externally and import it again, as there's no built-in feature to resize images.
August 27, 2024
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Randy B
EngageBay: Affordable Project Management with Productivity Boosting Features
I've been using EngageBay for project management and it has greatly improved our team's productivity with its task assignment and tracking features. The software's affordability is a major plus point, offering great value for money
August 18, 2024
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Teresa S
EngageBay's Email Marketing: Easy and Effective
EngageBay's email marketing feature has significantly improved our outreach efforts, with easy-to-use templates and tracking capabilities. The customer support is commendable, always ready to assist and resolve issues promptly
August 12, 2024
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William Miller
Developer-Friendly CRM: A Review on EngageBay
Engagebay is a developer-friendly CRM with an open source API that I find very useful. The highlight for me is their exceptional customer support, especially Bob who is always there to assist me.
August 4, 2024
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Gerald Rodriguez
Utterly Disastrous Experience with EngageBay!
I set up a "Sequence" of 3 emails to be sent before my Webinar using Engagebay. However, on the day of the Webinar, I found out that none of the emails had been sent and all my contacts had hard bounced. I was unable to send any email broadcasts to these contacts, leaving me with unusable leads for my Webinar. The support team suggested that I purchase credits to "verify the contacts", which frustrated me as they wanted me to pay for their service to work after wasting my time and making all my contacts useless. They insisted that the problem was not on their end and that all my contacts had invalid email addresses. However, when I used a similar service, I was able to send the emails easily and only 4 contacts bounced. Engagebay has significantly set me back. I initially liked what it offered for the free plan, but it doesn't work at all and the support team asks.
July 29, 2024
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Patricia D
EngageBay: The All-in-One Solution for Marketing, Sales, and Service Needs
I've found EngageBay to be an incredibly versatile tool, allowing me to manage all my marketing, sales, and service needs in one place. The CRM functionality is top-notch, providing real-time data that helps us make informed decisions
July 21, 2024
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Johnny
Excellent Customer Support
I am very satisfied with Engagebay's customer service. They have promptly and effectively resolved all the issues I've encountered. I find the platform intuitive and user-friendly.
July 15, 2024
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Willie M
Exploring EngageBay: A User's Perspective on Ease and Efficiency
I've used numerous CRM systems and EngageBay is the simplest to use. It's easy to set up and has outstanding support. However, navigating between pages can be a hassle. I opted for EngageBay CRM as it fits my future needs. The primary reason for my switch to EngageBay CRM was its user-friendliness.
July 8, 2024
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Christian Smith
Excellent Chat Service with Bob Smith on EngageBay
I received excellent service today with Engage Bay chat. Bob Smith provided quick and easy solutions to my queries. It's the best chat service I've ever utilized. I'm also a huge fan of Engage Bay and its versatile uses! A big thank you to everyone involved!
June 30, 2024
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Ann Garcia
Intuitive Landing Page Builder: A Comprehensive Business Tool for Effective Lead Generation and Seamless App Integration
I've found the landing page builder to be intuitive and effective in generating leads. Lastly, the seamless integration with other apps enhances its functionality, making it a comprehensive business tool.
June 24, 2024
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Joe R
Feature-Packed Solution for Small to Medium Businesses
EngageBay is a great tool for small and medium businesses, offering features like email marketing, sales funnels, and help desk services at a reasonable cost. The platform is easy to use and has excellent customer service. However, I don't like the limit on the number of nodes in the automation on the middle tier plan.
June 16, 2024
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Cheryl Miller
Excellent Value for Money - EngageBay is a Must-Have for Every Business & Organization
I have been using Engagebay for more than three years and appreciate its features. It's an excellent tool for small businesses to begin a database, with packages that allow for upgrades as the business expands. It offers good value for money considering all the features.
June 11, 2024
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Porter S
Truly an Excellent CRM with All the Essentials
I honestly find Engagebay to be a great CRM, encompassing all features from sales, marketing, service to live chat. The highlight for me is their customer support, especially Bob who is always ready to assist.
June 2, 2024
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Margaret F
Beware Hubspot, EngageBay is on the Rise
I've had a positive experience with EngageBay. I think it has the potential to compete globally with major brands in the next five years with the right leadership. It offers an all-in-one solution at a great price and their customer service is very responsive. However, the user interface could be better and more intuitive. I chose EngageBay CRM as it offered more value for money. I switched from Hubspot to EngageBay CRM because Hubspot was too limited for my budget.
May 28, 2024
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Michael B
Excellent Tool for Small Businesses
I've been utilizing EngageBay for nearly three years. It's packed with features and offers excellent value for money. It possesses all the functionalities of more expensive tools and they all function perfectly! Additionally, their tech support is outstanding - quick and efficient. Couldn't ask for more.
May 19, 2024
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Donald A
Admiring Engagebay for its Remarkable Capabilities
I find EngageBay's sales features to be excellent. Its CRM functionality and Marketing Dashboard are reliable and user-friendly. I use it to manage my sequences, campaigns, and a lot of client data. It also offers live chat and appointment scheduling features which I find very useful. However, it can be quite costly for every use and the support can sometimes be complex.
May 13, 2024
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Denise Brown
Improved Efficiency with Automation and User-Friendly Interface
the automation features have streamlined our processes and improved efficiency. The user-friendly interface is a bonus
May 4, 2024
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Brenda Martinez
Revamping my Landing Page with Engagebay
I had the chance to create mobile and laptop versions of my landing page with Engagebay. However, I struggled to figure it out and reached out to customer service via chat. Mark was extremely patient with me and helped me make my pages look fantastic. I'm grateful for his help.
April 28, 2024
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Albert Smith
Outstanding Value and Stellar Support
I find EngageBay to be developer-friendly, which is essential when I need to customize things like contact forms or emails. It's very user-friendly and easy to navigate. The support team is excellent, providing fast and helpful assistance. The software offers a lot for a reasonable cost compared to its competitors and it's very stable and reliable. However, some features could use some improvement, like the reporting feature. I would appreciate if they could enhance their reporting capabilities. Currently, I have to export raw csv data and transform it before I can report on it. I chose EngageBay CRM because of its price and the initial experience of using their free account, which offers a lot of features. I switched to EngageBay CRM from Mailchimp because it offers more for a similar price.
April 21, 2024
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Steven Brown
EngageBay: A Game-Changer for Marketing Teams
EngageBay has been a game-changer for our marketing team
April 15, 2024
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Lisa D
Rockstar Customer Service with EngageBay
I attempted multiple times to resolve an issue with Engagebay but was unsuccessful. I reached out to their customer service through chat and was promptly connected with someone who helped me fix the issue quickly. I am very grateful.
April 14, 2024