General information about Intercom
An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow. Intercom uses AI to automate customer interactions with intelligent chatbots, provide personalized email suggestions, and analyze user behavior to enhance the messaging experience throughout the customer journey.
As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.
To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.
At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.
But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.
More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.
You can take advantage of Intercom’s software features at the best price by using the Secret coupon.
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1 year free on the Advanced plan
Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in September 2024.
What is Intercom used for?
Intercom is a comprehensive customer interaction platform that empowers startups to enhance their customer engagement. It serves as a one-stop solution, offering features like proactive messaging, chatbots, email campaigns, and self-service content. For instance, a small business can use Intercom's chatbot feature to provide instant responses to customer queries, improving customer satisfaction. The platform also supports targeted account assignment for effective lead management. This means you can assign potential customers to specific team members, ensuring personalized attention and faster conversion. Furthermore, Intercom's robust reporting tools enable businesses to analyze their performance and make data-driven decisions. Companies like Amazon and Microsoft trust Intercom for their customer communication needs, demonstrating its reliability and effectiveness.Intercom pricing
Premium
Book a demo
SLA rules
Workload management
Role based parmissions
Team workflows
Pro
Book a demo
Team inboxes
Ticketing
Assignment rules
Chatbots
Starter
$74
/ month
Chat & email channels
Shared inbox
Basic help center
Conversation routing bot
Intercom features
Communicate efficiently with your customers through their journey and never miss an opportunity again.
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Access data to personalize customer conversations
Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.
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Customer feedback and surveys
Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.
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Automate conversations
Set-up chat bots easily on your website and app to deliver automated answers quickly
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Collaborate with your team
Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.
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Multilingual support
Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.
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Performance analytics
Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.
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Chat with your customers in real time
Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.
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Easily onboard new customers
Create product tours to guide your customers through your website and your products.
24 Intercom Reviews
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Jesse Smith
Intercom: Empowering Customization for Tailored Solutions and Branding
I appreciate the customization options that Intercom offers. It allows us to tailor the software to fit our specific needs and branding
September 17, 2024
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Patrick A
Incredibly User-Friendly.
I find Intercom extremely easy to work with, both as a platform and as a company. I have nothing but praise for its ease of use, available features, and usability.
September 8, 2024
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Orson S
Valuable Insights with Intercom's Reporting Feature
The reporting feature in Intercom is top-notch. It provides us with valuable insights into customer behavior, helping us make data-driven decisions
September 3, 2024
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Thomas Williams
Software is excellent, but pricing and support are appalling.
The software itself is unparalleled, and the AI bot (FIN) is quite impressive. The help center is also excellent. However, I find it a bit challenging to follow email streams, and personally, I prefer our previous software (helpcrunch), but I acknowledge that Intercom has superior functionality and features. The pricing, though, is exorbitant. As a small business, we're paying over $4 per month for just 5 seats. In comparison, our previous solution, which was almost as good, cost around $165. We're also charged $.99 for every AI bot answer, and many features are locked behind additional pricing plans. The pricing structure is confusing, and their claim of transparent pricing is laughable. Recently, we discovered that the AI bot, which we've been using for weeks and have already spent about $15 on, has been disabled. When we asked why, we were told it's suddenly 'not included in the plan'. Now they're asking about our usage, presumably to lock us into another year of higher pricing. Unlike other providers, everything is contracted; it's not pay-as-you-go. Overall, I can't stand the company, and I find their sales approach rep
August 26, 2024
Intercom: Pros & Cons
Pros
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Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
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Knowledge base: The solution offers robust documentation
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Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Cons
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Customer support: Customer service on Intercom’s platform is unresponsive
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Pricing: The pricing plans for this communication tool are relatively high
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Complex integration: Integrating the software with your CRM and database can be time consuming
Why is Intercom better than other Collaboration software?
Intercom has more features than Drift: 159 vs 151
Intercom is better at number of features than Freshdesk: 159 vs 94
Intercom has more positive reviews than Salesforce Sales Cloud: 90 vs 89
Intercom is better at support than Salesforce Sales Cloud: 4.5 vs 4.0
Intercom is easier to use than Salesforce Sales Cloud: 4.5 vs 4.0
Intercom is better at ease to use than Pendo: 4.5 vs 4.0
Intercom has more options than Pendo: 159 vs 80
Intercom is better at number of features than Crisp: 159 vs 64
Compare Intercom with other tools
Intercom Partner Agencies & Experts
It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Intercom.
