General information about Freshchat
The Freshchat platform is live chat software designed for sales, support and customer engagement teams. This software tool gives you the ability to exchange with your prospects or customers from all essential channels, including your website, mobile app or the social networks used by your startup.
By using Freshchat, you can accelerate your business by facilitating the work of all your collaborators. You’ll be able to offer a unified, high-quality experience across all key channels.
Relevant features enable you to go beyond simple discussions. First and foremost, Freshchat gives you a choice of weapons: messaging, live chat, email or voicemail, everything is possible to engage your customers wherever they are.
To offer self-service to your most demanding customers, the platform is capable of deploying bots based on artificial intelligence. This ensures a permanent presence of the web.
But that’s not all! Freshchat is also a workspace for your agents, proactive customer journeys to turn every interaction into a sales opportunity, and comprehensive data analysis tools.
Over 60,000 companies have already adopted Freshchat. These include organizations and companies such as Klarna, Blue Nile, make my trip, Travix and Harvey Norman.
With Secret’s promotional offer, take advantage of a preferential rate and start using the Freshchat platform right away, with substantial savings.
90% off the Pro plan for 1 year
Unlock our Freshchat deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshchat promo codes, coupons and credits valid in September 2024.
What is Freshchat used for?
Freshchat is a versatile tool for small businesses, enhancing customer engagement and boosting sales. It serves as a hub for all customer interactions, whether through your website, mobile app, or social media. For instance, a bakery could use Freshchat to handle online orders, answer queries about products, and even take special requests. The AI-powered bots can handle after-hours inquiries, ensuring your business is always responsive. It also provides valuable data analysis, helping you understand customer behavior and preferences. For example, a boutique could analyze chat records to identify popular items and trends. With Freshchat, small businesses can offer big-business customer service.Freshchat pricing
Free
Up to 100 agents
100 campaign contacts
Chatbots and analytics
Inbox views
Growth
$19
/ user / month
Up to 2,000 bot sessions per month
500 campaign contacts
Assignment rules
Canned responses
Pro
$50
/ user / month
Up to 3,000 bot sessions per month
500 campaign contacts
Auto resolve
Live translate
Enterprise
$88
/ user / month
Up to 5,000 bot sessions per month
500 campaign contacts
Allowed IPs and domains
User authentication
Freshchat features
Optimize customer communication and satisfaction
-
Communicate in 33+ languages
Freshdesk Messaging allows you to choose among 33+ languages, the one that suits you best for your messaging. With its live translator, you can also communicate instantly with your customers and prospects.
-
Respond quickly to customer requests with the chatbot
Quickly and easily create a single chatbot for all your applications. This way, you can provide 24/7 customer service.
-
Get real-time performance reports
Freshdesk Messaging allows you to get personalized reports on your team, as well as on each team member, in real-time.
-
Optimize team management
Automatically predefine which members are assigned to which conversations by defining their role on the platform.
-
Communicate with customers via your various messaging apps
Whether your customers use Whatsapp, Messenger, Telegram, or other, you can communicate with them through all these channels, using a single inbox.
-
Boost your team's productivity
Each message received is centralized in a single platform, and predefined responses are set up to be able to answer as quickly as possible. Conversations can also be assigned to certain agents in a few clicks.
24 Freshchat Reviews
-
Emma G
Exceptional Customer Service Experience with Freshchat
I'm absolutely thrilled with Freshchat's customer service! They have a chat feature where I've received responses in as little as 2 hours. I've been working on an integration issue for the past 3 months and they've been consistently engaged with me throughout the process. I would highly recommend purchasing services from this company!
September 16, 2024
-
Megan
Top-Notch Customer Support Chat App
I find Freshchat very helpful in supporting our business growth as it provides our customers with a quick and simple way to contact us. It's easy to use and integrates quickly and smoothly. The software is reliable with no downtime, allowing customers to reach us anytime. However, I wish there was a more effective alert system when a chat is initiated, with a persistent alert until someone joins the chat.
September 8, 2024
-
Natalie B
An Adventurous Journey with Freshchat Customer Service
I reached out to Freshchat's customer service about a month ago regarding a reconnecting issue. They promptly assured me that their development team would be on it soon. I've been eagerly waiting for weeks now, and I'm excited to see how they will resolve this. I find it quite engaging that I get to remind customer service to follow up. Their service is unique and keeps me on my toes. If you need assistance, be prepared for an adventurous wait for a comprehensive response or resolution. I would also suggest trying to contact them by phone. It's an interesting challenge to reach a live agent, and when you do, their distinct accents add a global touch to the conversation. I'm extremely intrigued and looking forward to seeing how this unfolds.
August 31, 2024
-
Matthew A
Exploring Freshchat: A Reliable Customer Support Tool
Overall, my experience with Freshchat was positive. I found it to be a reliable and efficient platform that improved my customer support. I valued its simplicity, user-friendliness, and automation features. However, I felt its reporting and analytics capabilities were limited and lacked in-depth insights.
August 27, 2024
Freshchat: Pros & Cons
Pros
-
Ease of use: The interface is easy to learn and intuitive
-
Customization: The chat window can be modified according to your needs and desires
-
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Cons
-
Mobile: The mobile experience is less conclusive than the desktop version
-
Price: The software is more expensive than most of its competitors
-
Missing integrations: Some users need specific integrations that are not present
Why is Freshchat better than other Customer Support software?
Freshchat is better at number of features than LiveChat: 79 vs 59
Freshchat has more features than LiveAgent: 79 vs 62
Freshchat is more versatile than Gorgias: 79 vs 54
Freshchat has more options than Help Scout: 79 vs 71
Freshchat is better at customer service than Salesforce: 4.2 vs 4.0
Freshchat is easy to use compared to Salesforce: 4.5 vs 4.0
Freshchat pricing plans are more competitive than Salesforce: 4.0 vs 3.9
Freshchat is better at number of features than Crisp: 79 vs 64
