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7 Best Alternatives to Freshchat in September 2024

Alternatives & Competitors to Freshchat

1
LiveChat

$150 credits (Team, Business and Enterprise Plans)
2
LiveAgent

$120 credits on any plan
3
Zendesk

6 months free
4
Slack

25% off new plan purchases
5
Intercom

1 year free on the Advanced plan
6
Reply io

20% off all plans for 12 months
7
tawk.to

15% off on all paid add-ons

Here are competitors or alternatives to Freshchat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshchat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshchat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshchat. Discover sofware like LiveChat, LiveAgent, Zendesk or Slack.

List of Alternatives to Freshchat

From Customer Support tools, we have selected the best alternatives to Freshchat based on reviews for each solution and similarities with Freshchat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 191 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Freshchat

LiveChat has better positive reviews compared to Freshchat: 96 vs 79

LiveChat is better at customer service than Freshchat: 4.6 vs 4.2

LiveChat is more user friendly than Freshchat: 4.7 vs 4.5

LiveChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than LiveChat: 79 vs 59

Why is LiveChat a good alternative to Freshchat?

As a business owner, I find Freshchat to be an excellent alternative to LiveChat due to various reasons. Firstly, Freshchat offers a free plan for small businesses or startups which is beneficial for those who are budget-conscious. This isn't the case with LiveChat. Secondly, Freshchat provides AI-based chatbots that can automate responses to common queries, saving valuable time for my team. Additionally, it offers features like triggered messages and in-app campaigns that help in engaging customers more effectively. Lastly, the user interface of Freshchat is intuitive and easy to use, making it less complicated for both my team and our customers. The seamless integration of Freshchat with other tools we use daily, like Slack and Facebook Messenger, also adds to its convenience. Therefore, considering these points, I believe Freshchat is a good alternative to LiveChat.

What's the difference between LiveChat and Freshchat?

Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a

See the full comparison between LiveChat & Freshchat

2. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshchat

LiveAgent has more positive reviews than Freshchat: 97 vs 79

LiveAgent is better at support than Freshchat: 4.8 vs 4.2

LiveAgent pricing plans are more competitive than Freshchat: 4.6 vs 4.0

Freshchat is more versatile than LiveAgent: 79 vs 62

Why is LiveAgent a good alternative to Freshchat?

As a user, I find Freshchat to be a great alternative to LiveAgent due to several reasons. First, Freshchat offers a more modern and user-friendly interface which makes it easier to interact with customers. It is also packed with features like co-browsing and AI-powered bots that can efficiently handle repetitive tasks, freeing up time for the support team to focus on more complex issues. Additionally, Freshchat provides robust reporting and analytics tools, enabling me to track and measure the effectiveness of my customer service efforts. It also integrates seamlessly with other Freshworks products and popular third-party apps, ensuring a smooth workflow. Finally, Freshchat offers a flexible pricing plan which is cost-effective and allows for scalability as my business grows. Therefore, I consider Freshchat a strong contender in the live chat software market.

What are the differences between LiveAgent and Freshchat?

As a user, I've noticed several differences between Freshchat and LiveAgent. Firstly, Freshchat, a product of Freshworks, is designed for small and medium-sized businesses. It offers features like automated messages, multilingual support, and visitor tracking. However, it lacks advanced features like video chat or screen sharing.

On the other hand, LiveAgent, while also catering to small and medium businesses, is more feature-rich. It supports video chat, screen sharing, and integrates with social media platforms. Additionally, LiveAgent provides a universal inbox feature that collates all customer interactions into a single view for easy management.

In terms of pricing, Freshchat is more affordable compared to LiveAgent. However, the latter's higher cost can be justified by its extensive features. Lastly, both platforms offer excellent customer support but users have reported a more satisfactory experience with LiveAgent's support team.

3. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

4. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1425 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

5. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 926 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

6. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

7. tawk.to

Engage effortlessly

5.0 (2 reviews)

1 deal available | Redeemed by 9 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

7 Best Alternatives to Freshchat in September 2024

Alternatives & Competitors to Freshchat

List of Alternatives to Freshchat

1. LiveChat

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2. LiveAgent

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3. Zendesk

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Empowering Customers: Zendesk's Knowledge Base Feature Review

4. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

5. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

6. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

7. tawk.to

Sarah Collins

Increased Customer Satisfaction