What is LiveAgent?
Pros from reviewers
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Comprehensive functionality and customization: LiveAgent offers more functionality and customization options than other solutions, enabling businesses to brand and personalize it to their needs. It also provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox
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Improved sales lead conversion: LiveAgent has been instrumental in converting initial chat inquiries into qualified sales leads, particularly for niche products. This is due to its ability to qualify inquiries at the initial stage
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Efficient email management: LiveAgent treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows all email accounts to be managed in one place
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Enhanced site loading speed: Unlike other chat solutions, LiveAgent does not affect site loading speed, which is crucial for SEO strategy. This leads to a better chat solution and a faster loading website
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Exceptional customer support: LiveAgent offers exceptional customer support, with a team that is always available to help. It also supports many languages, making it adaptable to individual needs and easy for clients to reach businesses.
Cons from reviewers
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No unread messages indicator: Users have reported that they don't see any unread messages when they check their inbox in LiveAgent, which could potentially lead to missed communications
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Limited AI and chatbot capabilities: LiveAgent falls short for larger companies due to its lack of AI and chatbot capabilities, which could potentially limit its scalability and automation features
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Lack of default built-in options: While LiveAgent offers extensive control over programmable automated systems, it could benefit from more default built-in options to make setup easier for users who don't want to do everything manually
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Slow customer support response: Some users have reported slow response times from LiveAgent's customer support, with issues taking weeks to resolve due to communication being limited to email
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Occasional crashes and loading problems: Some users have reported occasional crashes and loading problems with LiveAgent, which can disrupt workflow and productivity.
Main features
Starting Price
Free Plan
Create a customer community
Chat with your customers live
Access a call center
Optimize customer request management
Gamification
Starting Price
$15
/ user / month
Free Plan
No
Create a customer community
Chat with your customers live
Access a call center
Optimize customer request management
Gamification
How LiveAgent compare to similar software?
Product
Price
$15
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
$120 credits on any plan on LiveAgent
Save up to $120
While Freshdesk and LiveAgent are both prominent customer support software solutions, their key differences lie in the specific features and functionalities they offer, catering to distinct operational needs and service environments.
Freshdesk is renowned for its extensive automation capabilities and user-friendly design, making it a suitable option for businesses seeking a straightforward and efficient way to manage customer interactions across various channels. It provides a unified platform where teams can handle emails, social media inquiries, and chats seamlessly. Additionally, Freshdesk offers a robust ticketing system with advanced features such as event-triggered automations, scenario automations, and customer satisfaction surveys, which simplify complex workflows and enhance customer experience management.
LiveAgent, on the other hand, excels in providing real-time customer support capabilities, with a strong focus on live chat and call center functionality. It is...
When comparing help desk software, Zendesk and LiveAgent are both popular choices that have been around for years, offering robust features for managing customer support interactions. Despite sharing many central functionalities, there are some notable differences between the two tools.
The main difference lies in their automation capabilities. Zendesk excels with its advanced automation features, allowing users to create sophisticated workflows using triggers, automations, and macros. This includes automated ticket routing, response suggestions, and task management, which can significantly streamline support operations. LiveAgent, while offering automation features, focuses more on providing customizable ticketing workflows and SLA rules. It supports basic automation, such as auto-responders and canned responses, but its automation capabilities are not as extensive as Zendesk's.
Another significant difference is in their multi-channel support. Zendesk is renowned for its...
Who is LiveAgent best for according to our reviewers?
Small Businesses: LiveAgent is ideal for small businesses, offering a straightforward system to establish new routines and instruct on their use. It provides a one-stop solution for all needs, including live chat, a knowledge base, and a social inbox, among many other customization options
SEO Strategists: LiveAgent is a top-ranked chat widget for website loading speed, which is crucial for SEO strategy. It doesn't affect site loading speed, unlike other chat solutions, leading to a better chat solution and a faster loading website
Customer Support Teams: LiveAgent is recommended for any company with a support team as it keeps all necessary client support tools in one place. It allows tracking of client requests until completion and offers valuable statistics for analyzing work and service level
Multilingual Businesses: LiveAgent supports many languages, allowing businesses to communicate with clients in their native language. Everything, including emails and templates, can be customized to display in the preferred language.
Marketing Professionals: LiveAgent is beneficial for marketing professionals as it treats every email as a ticket, creating a new ticket if a client doesn't reply within three days. This eliminates the need for constant monitoring of regular email accounts and allows management of all email accounts in one place
LiveAgent Reviews
4.6
LiveAgent rating
4.5
Ease of use
4.8
Customer service
4.6
Value for money
4.8
Likelihood to recommend
4.8
Features
24 LiveAgent Reviews
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Diana W
LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance
LiveAgent is intuitive, simple to set up, and perfectly meets my needs. I especially appreciate the feature that allows me to create response templates, saving me a lot of time. Before, I would occasionally miss communications, but LiveAgent has made my support system foolproof. I haven't had any issues with it in the over two years I've been using it.
September 16, 2024
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Jeremy D
Exceptional Customer Support: LiveAgent Delivers Top-Notch Assistance
Lastly, the customer support provided by LiveAgent is top-notch. They're responsive and always ready to assist, making the overall experience very pleasant.
September 10, 2024
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Nash G
LiveAgent: Worth the Initial Setup Effort
After setting it up, I discovered that LiveAgent provides a comprehensive one-stop solution for serving and supporting clients through their preferred communication method, all at a reasonable price. I consider LiveAgent to be a well-thought-out solution for addressing and resolving client/customer needs. Although there is a learning curve and quite a bit to set up before you can fully get started, everything is well documented with walkthrough videos. I received a response from the vendor in December 2023, thanking me for my positive review and offering assistance with the learning curve or setup process if needed. They reassured me that their team is always available to help.
September 3, 2024
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Scott D
Outstanding Value for Superior Customer Service
The transition to LiveAgent was well worth the time and effort. Its structure and features have significantly reduced our message backlog. What impresses me most about LiveAgent is the speed of their technical support. I appreciate its adaptability to individual needs and the ease with which our clients can reach us. I can use LiveAgent in my native Spanish, and it supports many other languages. Everything, including emails and templates, can be customized to display in my native language or my customers' language. The dashboard is easy to navigate and I can quickly find anything I need. If I had to find a flaw, I would say I wish the interface had more color, but I understand the need for a simple layout. LiveAgent delivers as promised, focusing on its features. I switched to LiveAgent because I needed reliable online support software that my clients could use easily to contact my business. I explored other options, some of which were free, but ultimately chose LiveAgent. I plan to continue using it.
August 26, 2024
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Martha Martinez
LiveAgent's Knowledge Base: Revolutionizing Customer Support with Comprehensive FAQs
The knowledge base feature of LiveAgent has been a game-changer for us. It allows us to create comprehensive FAQs, reducing the number of repetitive queries
August 20, 2024
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Russell Williams
Promising Start with LiveAgent, Yet Struggling with Onboarding and Short Trial Duration
My overall experience with LiveAgent has been satisfactory. I wished there was an option to extend the trial period to fully explore all the features before deciding to purchase or cancel. I appreciated the ease of use, the integrations, and the built-in calling, SMS, and email features. The onboarding process was lengthy, mainly because we connected our email server, which had five years' worth of emails in the IMAP. This slowed down the processing and we had to focus on other tasks during the waiting period. Unfortunately, the trial period ended before we could finish. We chose LiveAgent because the entire package suited our needs better than other solutions, and we were intrigued by the promising AI whisper function. We switched to LiveAgent because it offered more integrations and a more modern system.
August 10, 2024
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Delphine S
LiveAgent: A Time-Saving Solution for Business Owners
As a business owner, I appreciate the value LiveAgent brings. Its automation features have saved us countless hours by handling routine tasks
August 3, 2024
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Isabella A
Great Value for Money with LiveAgent
I value LiveAgent for its exceptional customer support, reasonable pricing, and extensive range of features and functionalities. I admire the total control it provides over all programmable automated systems, although I believe it could use some more default built-in options. When comparing LiveAgent to competitors like ZenDesk, it's like comparing Linux to Apple. LiveAgent grants me complete control, but I have to set up everything. Other software doesn't allow customization, but everything is done for you. Ideally, a 'windows' option that provides control for those who want it but is easier to set up for those who don't want the extra work would be perfect. However, software that does everything for you tends to be much more expensive, which would undermine LiveAgent's main advantage, its low cost. I chose LiveAgent for its price, functionality, and control. I switched to LiveAgent because it enabled me to consolidate information, sales channels, and customers from multiple products into one centralized system.
July 27, 2024
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Maria Smith
Improved Customer Interaction with LiveAgent's Chat Feature
LiveAgent's chat feature has significantly improved our real-time customer interaction. It's user-friendly and allows us to respond promptly to customer inquiries
July 23, 2024
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Kevin Rodriguez
LiveAgent: A Fantastic One-Stop Solution for All Communication Needs
As a marketing professional, I value LiveAgent's feature of treating every email as a ticket. If a client doesn't reply to my follow-up email within three days, a new ticket is created and I'm reminded to reach out again. This eliminates the need for constant monitoring of regular email accounts. I no longer need to switch between my Gmail or Yahoo Mail inboxes, as LiveAgent allows me to manage all my email accounts in one place. This has been a game-changer for me, as I've lost business opportunities in the past due to not checking my multiple inboxes. However, a minor issue is that I don't see any "unread" messages when I check my inbox in LiveAgent. I switched to LiveAgent because it serves as a one-stop solution for all my needs. I can add a custom domain, have live chat, a knowledge base, and a social inbox, among many other customization options.
July 14, 2024
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Pamela B
Enjoying the Simplicity and Efficiency of LiveAgent
I appreciate the simplicity and interface of LiveAgent. The notification alerts are extremely useful, ensuring I don't miss any messages. Up to now, I haven't found anything to dislike about this software. The LiveAgent team responded to my feedback in December 2023, expressing their satisfaction that the software is fulfilling my needs.
July 9, 2024
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Louis Brown
LiveAgent: Streamlining Workflow with Seamless Integration
I've been impressed with LiveAgent's seamless integration with other platforms we use daily. It's made our workflow much more efficient
July 2, 2024
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Rebecca Miller
LiveAgent is Incredible
I'm extremely pleased with LiveAgent! I began using this software six months ago and it's the best purchase I've made in a while. The user interface is excellent, easy to set up, and customizable. I've successfully integrated live chat, social media, email support, and I'm about to implement the call logging feature that syncs with Twilio. Overall, I'm very satisfied with LiveAgent and their support team is fantastic!
June 23, 2024
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Nathan D
Simplifies Life
LiveAgent enables me to receive all my incoming messages from email, social media, and website chat in one location. I can respond to all messages from a single dashboard, eliminating the need to log into each separate channel. Additionally, it allows me to track support tickets and establish a knowledge base and helpdesk.
June 16, 2024
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Quintessa D
Excellent Software for Customer Tech Support
We utilize LiveAgent in our company to assist our clients. As we design websites, we receive numerous questions and comments. LiveAgent aids us in managing our technical support work. It has reduced the number of calls and reports across different communication channels as everything is centralized in one place. It's a fantastic tool.
June 11, 2024
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Beverly G
Enhancing Performance Metrics with Reporting and Analytics Software
The software's reporting and analytics feature has been instrumental in helping us understand our performance metrics better. It provides detailed insights that help us make data-driven decisions
June 2, 2024
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Thomas
LiveAgent: An Excellent Tool for Customer Support Management!
LiveAgent has positively transformed our office's support handling by providing us with the necessary tools to sort, categorize, and prioritize tickets. It allows us to track client requests until completion and offers valuable statistics for analyzing our work and service level. The interface is visually appealing with color-coded statuses and tags, and ticket management is highly adaptable to our office needs.
May 25, 2024
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Nicholas E
Excellent software, with potential for expansion!
I highly recommend Live Agent for any company with a support team as it keeps all necessary client support tools in one place. While some may not like the user interface, I personally enjoy it, particularly the Dark/Default theme. My only issue has been the occasional crashes and loading problems we've experienced over the past few weeks.
May 21, 2024
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Ethan Jones
Efficient Multi-Channel Ticketing System
its multi-channel support has allowed us to efficiently manage queries from various platforms. The ticketing system is intuitive and easy to use, making it easier for our team to track and resolve issues
May 13, 2024
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Michael S
Customer Support Overlooks User Queries on LiveAgent
We encountered a significant issue with Liveagent as it was sending multiple retries to non-existent email addresses without our users' knowledge. This activity was flagged as spam by email providers, leading Google to suspend our user account. We reached out to Liveagent's support to resolve this issue, but despite waiting for three days and sending multiple reminders, we have yet to receive a response. It's ironic that a platform designed for customer support seems to lack customer-oriented support itself.
May 7, 2024
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Pamela S
Exploring LiveAgent: A Unique Learning Experience in Setting Up a Call Center
I've been working with LiveAgent for three weeks now to set up my call center and it's been quite an interesting journey. Their response time is usually between 2-4 days, which gives me ample time to explore the software and its features on my own. I appreciate their email communication style as it allows me to have a written record of all our interactions. I've had the chance to interact with their sales team multiple times and they've been very helpful in directing me to their tech support for more specialized assistance. The tech support team provides detailed responses, which I find very educational as it helps me understand the software better. I'm still in the process of setting up, but I'm considering extending my service because of the unique learning experience. I would definitely recommend LiveAgent for anyone who enjoys a self-paced learning environment and values comprehensive email support.
April 28, 2024
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Brenda F
Superb Functionality & Exceptional Speed
LiveAgent has been crucial in converting initial chat inquiries on our website into qualified sales leads. We offer a niche product to the top of our market, so it's essential for us to qualify inquiries at the initial stage. A significant advantage of LiveAgent is that it doesn't affect our site loading speed, unlike our previous chat solution, ZenDesk, which was impacting our SEO strategy. After a free trial, we discovered that LiveAgent had no effect on our site loading speed, leading to a better chat solution and a faster loading website. LiveAgent provides much more functionality and customization options than ZenDesk, enabling us to brand and personalize it to our business. It's also the top-ranked chat widget for website loading speed, which is crucial for our SEO strategy. The setup took a bit longer due to its extensive functionality, but the result has been far superior. We chose LiveAgent for its overall functionality and its lack of impact on our site loading speed. The vendor's response was appreciated.
April 21, 2024
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Isabella Jones
LD and QA Leader's Insight on LiveAgent
As a small business, I found LiveAgent to be ideal for us, significantly aiding in our customer support growth. It's a straightforward system to establish new routines and instruct on their use, as it's self-explanatory. However, it falls short for larger companies, lacking AI and chatbot capabilities. I initially selected LiveAgent due to its agility and cost. I appreciate the LiveAgent team for recognizing my concerns about scalability for larger companies and their efforts to develop advanced features. Their 24/7 customer service reassures me and I eagerly anticipate their forthcoming updates.
April 16, 2024
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Wade
LiveAgent: Streamlining Customer Support Processes
As a customer service manager, I've found LiveAgent to be an invaluable tool in streamlining our support processes
April 13, 2024