Pollen > Communication Software > Customer Support Software > LiveChat Promo Code > LiveChat Alternatives

9 Best Alternatives to LiveChat in September 2024

Alternatives & Competitors to LiveChat

1
Freshchat

90% off the Pro plan for 1 year
2
LiveAgent

$120 credits on any plan
3
Zendesk

6 months free
4
Freshdesk

90% off the Pro plan for 1 year
5
Intercom

1 year free on the Advanced plan
6
HubSpot

75% off for 1 year
7
Maze

6 months free on the Professional plan
8
Reply io

20% off all plans for 12 months
9
tawk.to

15% off on all paid add-ons

Here are competitors or alternatives to LiveChat and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveChat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveChat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveChat. Discover sofware like Freshchat, LiveAgent, Zendesk or Freshdesk.

List of Alternatives to LiveChat

From Customer Support tools, we have selected the best alternatives to LiveChat based on reviews for each solution and similarities with LiveChat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshchat

A centralized and optimized messaging service

3.9 (24 reviews)

1 deal available | Redeemed by 209 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to LiveChat

LiveChat has better positive reviews than Freshchat: 96 vs 79

LiveChat is better at customer support than Freshchat: 4.6 vs 4.2

LiveChat is better at ease to use than Freshchat: 4.7 vs 4.5

LiveChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than LiveChat: 79 vs 59

Why is Freshchat a good alternative to LiveChat?

As a business owner, I find LiveChat to be an excellent alternative to Freshchat. LiveChat stands out because of its ease of use and comprehensive features. The interface is intuitive and user-friendly, making it easy for both my team and our customers to use. Furthermore, it offers a wide range of customization options that allow us to tailor the chat experience to our specific needs.

LiveChat also shines in terms of customer support. Their team is available 24/7, ensuring that any issues are promptly addressed. Moreover, they offer useful resources such as tutorials and webinars to help users make the most out of their product.

In terms of pricing, LiveChat offers different plans to suit various budgets and requirements, making it a cost-effective solution for businesses of all sizes. Overall, these features make LiveChat a compelling choice over Freshchat.

What's the difference between Freshchat and LiveChat?

Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a

See the full comparison between Freshchat & LiveChat

2. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to LiveChat

LiveAgent has more positive reviews than LiveChat: 97 vs 96

LiveAgent is better at support than LiveChat: 4.8 vs 4.6

LiveChat is easy to use compared to LiveAgent: 4.7 vs 4.5

LiveAgent pricing plans are more competitive than LiveChat: 4.6 vs 4.5

LiveAgent is more versatile than LiveChat: 62 vs 59

Why is LiveAgent a good alternative to LiveChat?

As a frequent user of customer service platforms, I find LiveChat to be an excellent alternative to LiveAgent. LiveChat offers an intuitive and user-friendly interface that makes it easy for both customers and agents to navigate. It also provides real-time chat functionality which ensures immediate resolution of customer queries, reducing wait times significantly.

Another notable feature is the comprehensive analytics and reporting tools that help businesses track agent performance and customer satisfaction levels. The platform also integrates seamlessly with various third-party applications, enhancing its functionality further.

Moreover, LiveChat's pricing structure is more flexible compared to LiveAgent, making it a cost-effective solution for businesses of all sizes. Overall, the robust features, ease of use, and affordability make LiveChat a compelling alternative to LiveAgent.

What are the differences between LiveAgent and LiveChat?

I have found that LiveChat and LiveAgent are both online customer service tools, but they differ in several ways. LiveChat is a web-based tool that enables businesses to engage with customers in real time on their websites. It is mainly used for instant communication, providing immediate support to customers who need help or have queries.

Conversely, LiveAgent is a more comprehensive customer support platform. In addition to live chat, it also offers features such as ticketing, a knowledge base, and social media integrations. This means that it can handle customer inquiries from various channels all in one place. While LiveChat is focused on real-time communication, LiveAgent provides an all-in-one solution for multichannel customer support.

3. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

4. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

5. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 926 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

6. HubSpot

CRM, marketing automation & customer service software suite

4.3 (24 reviews)

2 deals available | Redeemed by 1408 members

Prospecting CRM Marketing Automation Content Marketing AI Sales and Business

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

7. Maze

A testing platform for product teams

4.9 (20 reviews)

1 deal available | Redeemed by 32 members

Design

6 months free on the Professional plan

Save up to $450

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

8. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

9. tawk.to

Engage effortlessly

5.0 (2 reviews)

1 deal available | Redeemed by 9 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

9 Best Alternatives to LiveChat in September 2024

Alternatives & Competitors to LiveChat

List of Alternatives to LiveChat

1. Freshchat

Emma G

Exceptional Customer Service Experience with Freshchat

2. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

3. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

4. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

5. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

6. HubSpot

Davis

Essential HubSpot: Turbocharge Your Online Business

7. Maze

Gerald B

Affordable and Powerful: Maze Review

8. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

9. tawk.to

Sarah Collins

Increased Customer Satisfaction