What is Reply io?
Pros from reviewers
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Excellent Customer Support: Users have praised the customer support team for their swift, efficient, and highly attentive response to queries and issues
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Improved Account Organization: Reply.io offers an excellent platform for better account organization, allowing users to manage their tasks more efficiently
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Enhanced Deliverability: The software provides features like safety settings and send delays that control deliveries, ensuring improved deliverability of emails
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Integrated Features: Reply.io comes with integrated features like warm up for new accounts, analytics on email, sequence, and account levels, custom tracking domain feature, and Hubspot integration for syncing contacts/data
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Effective Email Automation: Reply.io's email automation is impressive, offering useful reports to identify the most effective sequences, which can be particularly beneficial for sales teams.
Cons from reviewers
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Inaccurate email accuracy: Some users have reported that Reply.io's email accuracy is lacking, providing multiple email formats and leading to high bounce rates
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Faulty CRM integrations: Some users have reported that Reply.io's integrations with their CRM systems are faulty and constantly break, leading to decreased sales performance
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Unfair refund policy: Some users have reported that Reply.io has refused to issue refunds for unused services, prioritizing profit over customer satisfaction
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Inflexible contract terms: Some users have regretted committing to long-term contracts with Reply.io, as they have experienced decreased response rates and overall sales performance during their contract term.
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Poor customer service: Despite clear communication and polite requests, some users have reported that Reply.io's customer service team has been unresponsive and unhelpful, leading to feelings of being undervalued as a customer
Main features
Starting Price
Free Plan
Reach your prospects instantly
Streamline your business processes
Benefit from a variety of resources
Collaborate with your team seamlessly
Optimize your outreach with AI
Starting Price
$60
/ user / month
Free Plan
Yes
Reach your prospects instantly
Streamline your business processes
Benefit from a variety of resources
Collaborate with your team seamlessly
Optimize your outreach with AI
How Reply io compare to similar software?
Product
Price
$60
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
20% off all plans for 12 months on Reply io
Save up to $2,160
Reply.io and Outreach are two frontrunners in the sales engagement platform arena, each designed to enhance the efficiency and effectiveness of sales teams. While both platforms offer robust functionality, there are distinct differences that could sway your decision depending on your business's specific needs.
One primary difference between Reply.io and Outreach lies in their user interfaces and usability. Reply.io is praised for its intuitive design, which makes it easier for new users to adopt and integrate into their daily activities without a steep learning curve. This platform focuses on simplifying multi-channel communication, allowing sales reps to manage emails, calls, and social touches in a more integrated and user-friendly environment. Outreach, however, while also user-friendly, is often considered to have a more feature-rich interface that caters to larger sales teams and organizations looking for a highly scalable solution. Its platform offers deeper customization and...
Who is Reply io best for according to our reviewers?
Marketing Teams: Marketing professionals can utilize Reply.io's email automation and analytics to control deliveries, warm up new accounts, and monitor email, sequence, and account levels
Customer Support Teams: The platform's swift and efficient response system can be a valuable tool for customer support teams, allowing them to quickly address and resolve issues
Design Enthusiasts: The user interface of Reply.io is smooth and simple, making it an appealing choice for design enthusiasts who value usability and aesthetics.
Sales Teams: Sales teams can benefit from Reply.io's automation and reporting features, which can simplify daily tasks and track the success of each campaign
CRM Users: Reply.io's integration with CRM systems can be beneficial for users who need to sync contacts and data, although some users have reported issues with these integrations
Reply io Reviews
4.5
Reply io rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.6
Features
19 Reply io Reviews
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Juan Smith
Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io
The analytics provided by Reply.io are comprehensive and insightful. They help us understand how our emails are performing and where we need to improve.
August 10, 2024
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Theresa
Efficient Email Templates: A Time-Saving Solution in Reply.io
I've found the email templates in Reply.io very useful. They are customizable and save us a lot of time in drafting emails
August 6, 2024
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Rose Williams
Time-Saving Task Automation: Empowering Strategic Focus with Reply.io
The task automation feature of Reply.io has freed up a lot of my time, allowing me to focus on more strategic aspects of my job
July 27, 2024
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Angela Miller
Decent Email Automation Software: Reply-IO Review
The email automation in Reply.io is impressive and it offers useful reports to identify the most effective sequences. However, the downside is its lack of accurate email accuracy. It gives three different email formats, leaving me to guess the best one to use. This often results in bounced emails and my sequence gets suspended once it hits a 5% bounce rate.
July 20, 2024
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Kayla Johnson
Seamless Integration: Simplifying Customer Interactions with Impressive Software
The software's integration capabilities are impressive. It seamlessly integrates with our CRM, making it easier to manage our customer interactions
July 13, 2024
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Debra Brown
Exceptional Customer Service from Reply.io
I've been particularly impressed with Reply.io's customer service. They are responsive, helpful, and always ready to assist with any issues
July 8, 2024
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Dalton S
Revolutionizing Sales with Reply.io
Reply.io has revolutionized our sales process. Its ability to track and analyze email responses has given us valuable insights into our customer base
July 1, 2024
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Brittany C
Reply.io: A Game Changer for Team Productivity
I've been using Reply.io for a few months now and it has greatly improved my team's productivity. The ability to schedule emails and automate follow-ups has been a game changer
June 22, 2024
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Jack Brown
More than an Email Campaign - Reply Fosters Partnerships
There are many services for setting up email campaigns, but Reply goes further by helping you understand what makes a campaign successful. They don't just send out emails, they help create meaningful partnerships. I can even imagine my Reply rep advising me on the length of my review title. These guys are truly great.
June 18, 2024
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Robert Brown
Preferred tool for automated cold emailing!
I absolutely love reply-io, it's my top choice for cold outreach and automation. The user interface is smooth and simple to use, which is crucial for me as a design enthusiast. The support team is always ready and quick to assist with any queries I have.
June 8, 2024
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Eric W
Enhancing Email Campaigns with Reply.io's A/B Testing Feature
Reply.io's A/B testing feature has been incredibly useful in refining our email campaigns. It allows us to test different approaches and optimize our communications
June 3, 2024
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Deborah Garcia
Incredible Software, Advantageous for Sales Teams
I began using Reply.io a few months ago and I'm already hooked. It simplifies my daily tasks and has an excellent reporting system that allows me to track the success of each campaign. The team at Reply.io is friendly, kind, and quick to respond to queries through messages, video-recorded answers, or video calls. I highly recommend it! It's an amazing tool, especially beneficial for sales teams.
May 26, 2024
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Jesse N
Reached out to Reply.io regarding an issue
I reached out to Reply.io regarding a suspicious account and their swift and efficient response was absolutely impressive! If this is indicative of their overall customer service quality, I would strongly endorse this company! Thanks, Reply.io, for your help.
May 20, 2024
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Keith A
High Praise for Reply.io and its Exceptional Customer Support Team
I absolutely love using Reply.io! It's an outstanding platform that has significantly enhanced my account organization and deliverability. I must give a shout-out to Shelly and the entire customer support team - they are simply phenomenal!
May 13, 2024
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Heath M
Efficient Email Follow-ups with User-Friendly Automation
its automation features have significantly reduced the time I spend on email follow-ups. The interface is user-friendly and intuitive, making it easy for even the most tech-challenged team members to use
May 6, 2024
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Thomas R
Experiencing the Unwavering Commitment of Reply.io's Customer Service
I've had an interesting journey with the Reply.io team. They were so committed to providing their service that they continued to charge our account for months. Even when I stepped in to adjust our payment schedule, they were so dedicated to ensuring we had access to their software that they renewed our annual subscription. This was due to a slight miscommunication on my part, as I didn't use the specific term 'non-renewal'. It's clear that they are very detail-oriented and adhere strictly to their policies. I've come to appreciate that there are many tools out there, but the level of commitment from Reply.io's customer service team is truly noteworthy. They didn't ignore my request, they simply followed their protocol to the letter. It's refreshing to see a company so dedicated to their service!
April 29, 2024
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Linda
Streamlining Business Communications with Reply.io
I've found Reply.io to be an invaluable tool in streamlining my business communications
April 23, 2024
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Ann Williams
Appreciating Reply.io: A Comprehensive Tool with Exceptional Support
I absolutely adore Reply.io for a multitude of reasons. Its safety settings and send delays that manage deliveries are truly commendable. The integrated warm up for new accounts is a feature that I find incredibly useful. The analytics on email, sequence, and account levels are detailed and insightful, providing me with all the information I need. The custom tracking domain feature is a game-changer and the Hubspot integration for syncing contacts/data is seamless and efficient. But what really sets Reply.io apart is their top-notch, highly responsive support team. They're always ready to assist and their dedication is truly impressive.
April 14, 2024
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Brian S
Experiencing Reply.io's Commitment to Integrity and Financial Responsibility
I reached out to Reply.io recently to discuss a subscription charge that I had inadvertently let continue. I was pleasantly surprised by their firm commitment to their policies. It's clear that they are a company that stands by their terms and conditions, which is a testament to their integrity. I was initially hoping for a refund, but their steadfastness made me realize the importance of keeping track of my own subscriptions. I was really looking forward to continuing my partnership with Reply.io and I must say, their response, though not what I expected, was handled professionally. It's evident that Reply.io is a company that values every penny, which is a great indicator of their financial responsibility. This experience has taught me a valuable lesson and I feel even more confident in their services. I'm excited to see how this level of commitment will translate into their product offerings. It's clear that Reply.io is a company that prioritizes their business operations, which is truly commendable.
April 14, 2024