tawk.to Reviews

Yes

• Strengthen data security
• Optimize ticket management
• Centralize knowledge base

• Improved customer satisfaction and support

• Enhanced communication and collaboration

• User-friendly interface

• Limited customization

• Limited remote access and control

• Complex licensing model

No

• Manage teams
• Set up optimized and customized chats
• Secure your data

• Fast and easy setup

• Real-time communication

• Customization and multiple branding

• Limited system

• High cost

• Delay in receiving messages

No

• Access data to personalize customer conversations
• Customer feedback and surveys
• Automate conversations

• Quick response and solution provision

• Time-saving tool

• Comprehensive all-in-one solution

• Limitations in language support

• Lack of real-time customer input visibility

• Limited chat flow capabilities

No

• Automation and workflow
• Multichannel support
• Integration

• Comprehensive and user-friendly tool

• Integration with other platforms

• Flexible reporting features

• Interface learning curve

• Call feature issues

• Complex ticket service

Yes

• Communicate in 33+ languages
• Respond quickly to customer requests with the chatbot
• Get real-time performance reports

• Ability to track past chats

• Smooth integration with other tools

• Large-scale agent management

• Limited reporting and analytics capabilities

• Poor customer service

• Lack of technical support