General information about Document360
Document360 is a powerful, cloud-based AI-enabled knowledge base software designed to help businesses create, collaborate, and publish a self-service knowledge portal for their customers and employees. It offers a range of features including category manager, versioning, advanced analytics, and third-party integrations.
Within the platform, users can effortlessly create detailed and comprehensive articles utilizing either markdown or the latest block editor, seamlessly incorporating images, videos, and code snippets for enriched content.
Additionally, the platform recently launched Eddy, a generative AI assistant that has the capability to deliver precise, contextually relevant responses to user inquiries, with features like AI writer, SEO description generator, title recommender, article summarizer, etc.
Document360 also provides role-based user access control ensuring secure content management. The tool also provides comprehensive analytics on usage patterns including geographic locations of visitors, recently searched terms, most visited articles and sections that give insights on customer behavior trends, missing information, and areas of improvement within the knowledge base.
It supports multiple languages and can be customized to match your brand's look and feel. With its robust API, you can integrate it with other tools for seamless workflow. Document360 is an ideal solution for customer support, reducing support tickets and improving customer satisfaction.
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What is Document360 used for?
Document360 is an essential tool for small businesses looking to centralize and organize their information. It allows the creation of an online knowledge base accessible to all, which facilitates the training of new employees and the sharing of knowledge among teams. Moreover, it can serve as customer support, thereby reducing the number of support tickets and improving customer satisfaction. For example, a software company could use it to publish user guides, FAQs, and solutions to common problems, thus enabling customers to quickly find answers to their questions.Document360 pricing
Enterprise
Public + private knowledge base
10 users included
1 workspace included
Free
Public knowledge base
2 users included
1 workspace included
Standard
$149
/ month
Public knowledge base
3 users included
1 workspace included
Professional
$299
/ month
Public knowledge base
5 users included
1 workspace included
Business
$399
/ month
Private knowledge base
5 users included
1 workspace included
Document360 features
Streamline documentation effortlessly with Document360's intuitive platform.
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AI-powered content creation and management
Document360 is packed with powerful AI features that enhance the content creation and management experience with features like AI writer, SEO description generator, article summarizer, title recommender, etc.
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Customizable and multilingual support
It supports more than 40 languages and can be customized to match your brand's look and feel.
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Comprehensive article creation
The platform allows users to create comprehensive articles using either markdown editor or block editor, with the ability to add images, videos and code snippets.
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Cloud-based platform
Document360 is a powerful, cloud-based knowledge base software that allows businesses to create, collaborate, and publish a self-service knowledge portal.
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Role-based user access control
Document360 provides role-based user access control ensuring secure content management.
20 Document360 Reviews
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Doris A
Document360: Empowering Global Reach with Multilingual Support
Document360's ability to support multiple languages has been a game-changer for us. It has enabled us to cater to a global audience, expanding our reach
August 19, 2024
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Samuel S
Valuable Insights: Document360's Analytics Feature Empowers Informed Decision-Making
I am particularly fond of the analytics feature in Document360. It provides valuable insights into how our content is performing, enabling us to make informed decisions
August 10, 2024
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Ralph Williams
Thoughtfully Designed Software
I chose Document36 for its ability to create a private, internal knowledge base. It allowed users to login with an account to access articles, which was exactly what I was looking for. I found it to be an easy-to-learn and easy-to-use platform that handled both authoring and publishing of content.
August 4, 2024
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Zoe A
Commendable Customer Support: Responsive, Knowledgeable, and Always Ready to Assist
The customer support provided by Document360 is commendable. They are responsive, knowledgeable, and always ready to assist
July 27, 2024
Document360: Pros & Cons
Pros
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Advanced search capabilities: The software offers powerful search functionality, allowing users to quickly find the information they need within their documentation.
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Ease of use: Document360 has a user-friendly interface, making it easy for users to create, edit, and manage their documentation.
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Scalability: Document360 can easily scale with your business, making it a suitable solution for both small businesses and large enterprises.
Cons
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High pricing: Document360 is relatively expensive compared to other knowledge base software, making it more suitable for growing businesses.
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No monthly subscription plans: Except the standard plan, the other premium plans can be purchased only via annual billing.
