What is Document360?
Pros from reviewers
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Easy implementation and usage: Document360 is praised for its simplicity and ease of use, making it a straightforward solution for creating and managing both internal and external documents
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Excellent design for writers and authors: Document360 provides a well-structured platform that simplifies the creation of a multi-product knowledge base, delivering an excellent experience for writers and authors
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Outstanding customer service: Users have highlighted the exceptional customer service provided by Document360, demonstrating their dedication to delivering value to their customers.
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Smart and suggested searches: The software offers intelligent search capabilities, similar to Google, which assists in quickly finding the most relevant help articles, particularly useful for internal documents
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Analytics and traffic tracking: The software allows users to track the traffic on various pages, identifying areas that need improvement. This feature demonstrates Document360's commitment to distinguishing their product from other knowledge base platforms
Cons from reviewers
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Complicated cancellation process: Document360 requires a Zoom meeting to cancel your subscription, making it difficult to cancel without providing a justification
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No negative feedback mentioned: The reviews provided do not mention any specific drawbacks or areas for improvement in the software, which could indicate a lack of critical evaluation or possible bias
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Potential overemphasis on internal use: Many of the reviews highlight the benefits of Document360 for internal documentation, which could suggest that it may not be as well-suited for external or customer-facing applications.
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Lack of comparative analysis: The reviews do not compare Document360 with other similar software, making it difficult to assess its relative strengths and weaknesses
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Limited free trial: Although Document360 offers a free trial, it is only for a certain period, which may not be enough time for some users to fully evaluate the software
Main features
Starting Price
Free Plan
AI-powered content creation and management
Customizable and multilingual support
Comprehensive article creation
Cloud-based platform
Role-based user access control
Starting Price
$149
/ month
Free Plan
Yes
AI-powered content creation and management
Customizable and multilingual support
Comprehensive article creation
Cloud-based platform
Role-based user access control
How Document360 compare to similar software?
Product
Price
$149
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
6 months free + Wow site on Document360
Save up to $3,594
Who is Document360 best for according to our reviewers?
Internal Documentation Teams: These are teams within an organization that need to create, manage, and share internal documents. Document360 is easy to implement and use, offering smart and suggested searches for quick assistance
Content Writers and Authors: Document360 provides an excellent experience for writers and authors, simplifying the creation of a well-structured, multi-product knowledge base. It offers a free trial period to determine if it meets their needs
SaaS Companies: Companies offering Software as a Service (SaaS) products can use Document360 to assist customers with recurring questions. It helps decrease ticket volumes and enables 24/7 customer support.
Customer Support Teams: These teams can use Document360 to create external documents for customers. The software offers a range of useful features, making it a feature-rich solution for customer support
Analytics Teams: Teams that need to track traffic on various pages can use Document360 to identify areas of improvement. The software's recent enhancements to its Analytics demonstrate its commitment to delivering value
Document360 Reviews
4.8
Document360 rating
0.0
Ease of use
0.0
Customer service
0.0
Value for money
0.0
Likelihood to recommend
0.0
Features
20 Document360 Reviews
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Doris A
Document360: Empowering Global Reach with Multilingual Support
Document360's ability to support multiple languages has been a game-changer for us. It has enabled us to cater to a global audience, expanding our reach
August 19, 2024
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Samuel S
Valuable Insights: Document360's Analytics Feature Empowers Informed Decision-Making
I am particularly fond of the analytics feature in Document360. It provides valuable insights into how our content is performing, enabling us to make informed decisions
August 10, 2024
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Ralph Williams
Thoughtfully Designed Software
I chose Document36 for its ability to create a private, internal knowledge base. It allowed users to login with an account to access articles, which was exactly what I was looking for. I found it to be an easy-to-learn and easy-to-use platform that handled both authoring and publishing of content.
August 4, 2024
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Zoe A
Commendable Customer Support: Responsive, Knowledgeable, and Always Ready to Assist
The customer support provided by Document360 is commendable. They are responsive, knowledgeable, and always ready to assist
July 27, 2024
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Neo M
Seamless Integration of Document360 Improves Efficiency
The integration of Document360 with our existing software ecosystem was seamless. This has allowed us to centralize our operations and improve efficiency
July 22, 2024
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Robert E
Document360's SEO Capabilities Boost Traffic and Visibility
The SEO capabilities of Document360 are impressive. It has helped us optimize our content for search engines, increasing visibility and traffic to our knowledge base
July 14, 2024
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Robert Brown
Reasonable Pricing and Great Value: A Review of Document360
The pricing structure of Document360 is reasonable considering the extensive features it offers. It provides great value for money
July 8, 2024
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Laura G
Top-notch Knowledge Base Software!
I believe Document36 is one of the best knowledge base software available. We use it for our SaaS product to assist customers with recurring questions. It not only helps us decrease ticket volumes, but also enables us to provide 24/7 support to our customers.
June 29, 2024
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Corbin S
Enhancing Security and Accountability: Document360's User Permissions Feature
The user permissions feature in Document360 is quite beneficial. It allows us to control who can access and edit certain documents, enhancing security and accountability
June 25, 2024
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Willie F
High-Quality Product and Service: Document36 Review
When my team and I were searching for a knowledge base tool, we kept coming across Document36. We decided to try it and immediately noticed that it offered a unique experience compared to other solutions. It's clear that their focus is on being the top knowledge base platform, from their product to their support. Their product is fantastic and powerful, and their customer support is one of the best I've ever experienced!
June 17, 2024
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Nathan Rodriguez
Top-notch, User-friendly Tool for Knowledge Base - Document36
I find Document36 to be a simple yet powerful tool for managing a knowledge base. Its user-friendly approach makes it easy for everyone to understand and use. It's also great for safely storing and sharing information with my team.
June 10, 2024
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Andrea S
Strong Analytics, Exceptional Customer Support, and Seamless Integration with Document36.
I am able to track the traffic on various pages using Document36, identifying which ones need improvement. It's evident that they are striving to distinguish their product from other knowledge base platforms. Their recent enhancements to their Analytics demonstrate their hard work and commitment to delivering value to their customers. Additionally, their customer service is outstanding.
June 3, 2024
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Frances E
Excellent Tool for Knowledge Base Management
I appreciate Document36 for its design that delivers an excellent experience for writers and authors. It simplifies the creation of a well-structured, multi-product knowledge base. I can use all its features for free for a certain period to determine if it meets my needs. It provides the tools necessary for an exceptional end-user experience.
May 25, 2024
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Jason C
Version Control in Document360: A Project Manager's Perspective
As a project manager, I appreciate the version control feature in Document360. It allows us to keep track of all changes made to our documents, ensuring accuracy and consistency
May 20, 2024
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Marilyn C
Feature-Rich Document36 Software Review
I find Document36 to be a highly feature-rich software that meets my expectations. It's easy to implement and simple to use. It offers a range of useful features, allowing me to create both internal documents for employees and external documents for customers.
May 11, 2024
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Kayla E
Improved Documentation Process with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our documentation process. The ability to easily create, edit, and organize articles has streamlined our workflow
May 4, 2024
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Shirley Martinez
Highly Endorsed Software for Self-Service Support Creation
I highly recommend Document36 software, depending on your needs. It's easy to implement and simple to use. It offers smart and suggested searches, similar to Google, for quick assistance, helping us find the most relevant help articles. This is particularly useful for internal documents. Document36 is a great choice and provides real value for money to keep our knowledge base operational for internal use.
April 30, 2024
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Paul J
Exceptional Knowledge Base Management with Document360
I have found Document360 to be an exceptional tool for knowledge base management
April 21, 2024
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Madison
Document36's Unique Cancellation Process: A Focus on Customer Feedback and Improvement
I absolutely love that Document36 requires a Zoom meeting to cancel your subscription! It's such a unique approach that ensures they value customer feedback. It's a fantastic opportunity to share your experiences and potentially help improve the platform for future users. It's not just about cancellation, it's about communication and growth!
April 15, 2024
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Tobin S
Incredibly Beneficial Software
We were looking for an internal knowledge base solution that offered more than a typical shared drive or wiki site. Document36 has boosted our employee productivity by providing quick and direct access to necessary resources.
April 14, 2024