What is Freshsales Suite?
Pros from reviewers
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Powerful and cost-effective CRM solution: Freshsales suite provides a comprehensive CRM system that is reasonably priced and requires less maintenance compared to major systems like HubSpot and Salesforce. It is ideal for medium-sized companies that need a robust CRM but cannot afford the high costs of larger systems.
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Outstanding customer support: Freshsales offers exceptional customer support that is always ready to provide solutions within minutes. This level of support can significantly enhance the user experience and ensure smooth operations.
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Intuitive and reliable features: Freshsales suite offers intuitive and reliable features, including mail and calendar integration, email templates, and sales campaigns. These features can streamline operations and improve efficiency.
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Effective lead conversion: The implementation of Freshsales, particularly Freshchat, on a company's website can significantly boost lead conversion. This can result in increased customer acquisition and business growth.
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Sales automation tool: Freshsales includes a sales automation tool that can save significant time for a company, allowing for a more efficient workday. This tool can also contribute to business growth, as evidenced by a 10% growth experienced by one user.
Cons from reviewers
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Poor customer support: Despite the software's user-friendly interface and powerful features, some users have reported slow response times and poor customer service from Freshsales Suite, which can be frustrating and hinder the overall user experience.
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Lack of advanced features: The software lacks some advanced features such as if/then functionality in workflows and deal-specific algorithms for email integration, which can lead to inefficiencies and increased manual work
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Limited marketing contacts: All plans limit users to 1000 marketing emails per month, which can be quickly exceeded, especially for businesses that send newsletters or have a large customer base. The option to upgrade is available but it's expensive and unscalable as a business grows
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Limited social media integration: Freshsales Suite currently lacks integration with popular social networks like Instagram, Facebook, and LinkedIn, limiting its functionality for businesses that rely heavily on these platforms for lead generation and customer engagement
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System glitches: Some users have reported instances where the system gets stuck or is slow to sync, delaying the appearance of new deals or contacts in searches and hindering the process of linking emails or creating new deals
Main features
Starting Price
Free Plan
Contact management
Reporting & Analytics
Sales campaigns & events tracking
Mobile app
Artificial intelligence
Starting Price
$18
/ user / month
Free Plan
No
Contact management
Reporting & Analytics
Sales campaigns & events tracking
Mobile app
Artificial intelligence
How Freshsales Suite compare to similar software?
Product
Price
$18
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
When it comes to comparing Pipedrive and Freshsales, it's essential to delve into their distinct focuses, strengths, and the unique value propositions they bring to businesses.
Pipedrive sets itself apart with its exceptional visual sales pipeline management. This particular feature makes it an attractive choice for businesses that place a premium on having a crystal-clear, graphical representation of their sales processes. With Pipedrive, users can seamlessly drag and drop deals between different stages, giving them a tangible sense of control over their sales management. The interface's simplicity, combined with robust visualization tools, grants immediate insights into both bottlenecks and opportunities within the sales process. For those prioritizing a visual approach to sales management and seeking a platform that's user-friendly and intuitive, Pipedrive often emerges as the top pick.
In contrast, Freshsales distinguishes itself through its emphasis on AI-driven features. The...
Freshsales Suite
CRM software
90% off the Pro plan for 1 year on Freshsales Suite
Save up to $100,000
Pipedrive
Stay focused on sales and collect more leads with this lead management software
Who is Freshsales Suite best for according to our reviewers?
Sales and Marketing Teams: These teams value Freshsales Suite for its user-friendly interface and reliable features. They use the software's premium features for lead management and sales pitches. However, they wish for more social media integration and faster file importing
Solo Workers: These users find Freshsales Suite meets their needs for tracking client interactions. They appreciate its easy accessibility, quick use, and mobile app. However, they wish for more integrations, especially with task management tools like Todoist
Small to Medium-Sized Businesses: These businesses find Freshsales Suite to be a cost-effective and efficient CRM solution. They appreciate the system's affordability and low maintenance compared to larger systems like HubSpot and Salesforce. The software assists in building strong customer relationships and boosting lead conversion
Technical and Sales Departments: These departments find Freshsales Suite's timeline view and user-friendly features beneficial. However, they find generating reports unintuitive and the mail integration lacking smart, deal-specific algorithms. They also experience slow sync, which hinders linking emails or creating new deals
Insurance Companies: These companies use Freshsales Suite for managing leads and customers to communications, including SMS, email, and chat. They appreciate the software's reasonable pricing, excellent customer support, and customization options. However, they experience some product bugs and feature limitations.
Freshsales Suite Reviews
4.0
Freshsales Suite rating
4.5
Ease of use
4.7
Customer service
4.4
Value for money
4.1
Likelihood to recommend
4.5
Features
24 Freshsales Suite Reviews
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Grace N
Enhanced Productivity: Seamless Sync with Mailchimp and Google Calendar
it seamlessly syncs with other software like Mailchimp and Google Calendar, enhancing productivity. The contact management feature is very robust
September 17, 2024
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Pamela
Exemplary Customer Service Experience with Freshsales Suite
My experience with the Freshsales Suite team was absolutely top-notch during our initial conversations. The sales team was incredibly professional and attentive, making me feel valued and heard. Once I signed the contract, I found that the customer service and tech team were quite busy, but they always made sure to get back to me, even if it took a bit longer than expected. I initially signed up for a year, but due to unforeseen circumstances, I had to cancel within the first 3 days. The team was understanding and cooperative, and we're currently working out the details of the payment process. If you're considering this CRM, I'd recommend you to clearly state your project and business requirements, and ensure your service is up and running. The global advertising of Freshsales Suite is spot on - it's a robust and reliable platform. And from my experience, even if an issue arises, rest assured that the team will eventually come through to provide the assistance you need.
September 9, 2024
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Zadie S
Improved Focus and Customer Support in Sales Management.
I've been able to focus more on closing deals rather than managing them. The customer support is also commendable
September 2, 2024
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Dennis B
Effortlessly Simple yet Robust
Freshsales is my go-to tool for tracking client interactions. It effectively handles all stages of these interactions, saving me time and reminding me of pending tasks to convert a customer. I estimate that without Freshsales, my contracts would drop by about 50%. Unlike other similar software, Freshsales is visually pleasing and intuitive to use. All information is well displayed and easy to comprehend. My only gripes with Freshsales are the slow response times from customer support and the lack of integration with Gmail for incoming mail. If it had Gmail integration, I would shift all my communication to Freshsales. I opted for Freshsales because it integrates with all other FreshWorks tools we use. We transitioned to Freshsales because it's part of Freshdesk, a software we know and trust.
August 25, 2024
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Juan
Seems Incomplete
Firstly, I appreciate that the Growth tier of Freshsales Suite is now free for up to three users, making it hard to justify paying for other less featured CRM platforms. However, the more I use it, the more I feel that Freshsales lacks refinement and feels unfinished. It boasts a lot of features on paper, but these are difficult to access and require extensive setup and frequent workarounds. Particularly with synchronization tools, the behavior is unpredictable and sometimes problematic. While I found the second-tier support to be generally good, initial responses often show a lack of effort to understand my issue. The chatbot, in my opinion, is useless. This is my second time trying Freshsales. Despite its attractive pricing and feature set, I keep encountering usability issues.
August 17, 2024
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Jerry Smith
Competitor CRM Providers Can't Beat Freshsales Suite's Price and Features
Using Freshsales CRM has significantly saved our company time, allowing us to cut our workday down to 7.5 hours. I was particularly impressed with the sales automation tool, which has improved both my life and my team's. We've experienced a 10% growth thanks to Freshsales alone, and now view it as a crucial part of our team. However, I would like more options in the sales sequence feature, such as the ability to do a trial run or set custom dates. We chose Freshsales because its pricing and features were very competitive compared to other providers, which was vital for us as a growing company. We switched to Freshsales in November 2021.
August 12, 2024
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Daniel B
Excellent CRM Tool for Independent Consultants
As a solo worker, I find that Freshsales-suite meets my needs for tracking client interactions. I value its easy accessibility and quick use, which enhances my productivity. Some of its standout features for me include integration with Exchange/Gmail for incoming mail, a variety of plans to choose from, an intuitive interface, and a good mobile app. However, I would like to see more integrations, especially with Todoist for task management, which I've been using for years. My experience with customer support hasn't been entirely satisfactory, but that could just be my bad luck as I don't often require much support. I chose Freshsales because it fully integrates with MS Exchange, unlike other options. I switched to Freshsales from Accelo due to a significant price increase.
August 5, 2024
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Weston D
A Stellar CRM Solution
Freshworks is an incredible system that enables me to track my projects from the lead stage to the opportunity. Its 1% accuracy ensures I never miss following up on a project, which is crucial for sales. I believe all businesses should invest in this flawless system.
July 27, 2024
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Nicole Davis
Unleashes Unmatched Team Efficiency
As previously mentioned, Freshsales Suite is genuinely exceptional. It provides everything I need in one place, including lead tracking, lead generation, marketing, and calls, truly embodying the 360-degree approach Freshworks aims for. The customer support is unparalleled compared to any other software I've used before. In fact, I'd say it's better than any other software or SaaS support I've encountered. The only downside is that it has so many features that it's hard to implement them all quickly. I switched to Freshsales because it offers all these features in one place, unlike other suppliers.
July 20, 2024
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Amy D
Inadequate Training Received
We've been using the Freshsales Suite, set up by a previous IT staff member, but we're having difficulty utilizing it effectively and getting the reporting to work as needed. We've attempted training, but the language barrier with the trainers has been a challenge. We're not using the system to its full potential and are considering switching. Ideally, we'd like to schedule training with an expert for our team.
July 16, 2024
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Brian W
Empowering Sales: Unleashing the Potential of Lead Scoring and Remote Data Access
it allows me to access my sales data anytime, anywhere. The lead scoring feature has been instrumental in prioritizing potential clients
July 9, 2024
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Julia Garcia
Facing Numerous Issues with Freshsales Suite
I'm experiencing numerous issues with the email function of the Freshsales Suite. Despite my efforts to maintain an updated customer database, the high turnover in my industry results in a higher than average email bounce rate. I often only discover a customer has left when an email bounces back, leading to constant struggles with the CRM over my high bounce rate.
June 30, 2024
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Harold D
Email Tracking and Reporting
it allows me to know when a client opens an email, helping me gauge their interest level. The reporting feature is another standout
June 23, 2024
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Diana
Exceptional Support and Game-Changing Email Tracking
they are always ready to assist and resolve any issues promptly. The email tracking feature has been a game-changer for me
June 15, 2024
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Nicole S
Challenges in Programming with Freshsales Suite
Programming against the FreshSales API is a nightmare. The documentation is either missing or incomplete, and reaching out to support is inconsistent and unhelpful. Despite its high cost, this CRM is of poor quality. Compared to other CRMs like Dynamics CRM, SalesForce, and Monday, this has been the biggest waste of time and money I've ever experienced.
June 11, 2024
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Theresa
Definitely steer clear unless
I strongly advise against using Freshsales Suite unless you're a SaaS company with a dedicated person to set up this overly complex CRM. The support team is the worst I've ever encountered, with few speaking clear English. They seem to take advantage of this, hoping people won't understand their irrelevant or uninformed suggestions. I urge you to avoid this product.
June 4, 2024
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Mary F
Top-tier Sales Software for Startup Managers and Teams
I've been using Freshsales for a year and a half and found it instrumental in my early days of lead generation. I started with just the live real-time chat service and now I'm using its premium features to manage my leads and send them sales pitches and updates. I appreciate its user-friendly interface and use its reporting tools to make decisions based on campaign results. However, I wish it could integrate with social networks like Instagram, Facebook, and LinkedIn as its current integration modules are limited. Importing files can also be time-consuming and sometimes the system gets stuck. I switched to Freshsales from tawk.to because, despite being easier to use, tawk.to wasn't as beneficial for lead generation.
May 27, 2024
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Deborah Martinez
Efficient Sales Tracking with Intuitive Software
it's intuitive and easy to navigate, making my sales tracking process much more efficient. The software's ability to automate tasks has significantly reduced my workload
May 19, 2024
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Philomena S
Possibly one of the worst customer service encounters.
I had one of the worst customer service experiences with Freshsales Suite. When I called, either no one picked up or I was connected to representatives who were difficult to understand due to their poor English speaking skills. They were also rude and unresponsive. My emails went unanswered and my tickets were constantly closed without any resolution. Even when I used the customer service portal to chat, the representative seemed clueless and just created another unanswered ticket. The only reason I'm giving them 2 stars instead of 1 is because the software itself is well-designed and easy to use. However, getting any kind of support, including billing, is a nightmare.
May 14, 2024
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Johnny Brown
Effortless Setup and Onboarding, Rapid Support
I believe that my company is too big to function without a CRM, but not large enough to implement major systems like HubSpot and Salesforce. We tried these systems, but found them too costly and high-maintenance. Instead, we discovered that Freshsales, Freshchat, Freshmarketer, and Freshdesk provide a reasonably priced and powerful system that meets our needs and assists us in building strong relationships with our customers. Freshworks' customer support is outstanding, always ready to offer a solution within minutes. We've even implemented Freshchat on our own website, which has significantly boosted our lead conversion. I value that Freshworks uses its own product, and that I can achieve the same results for my customers without major customizations. I was able to smoothly transition to this system from HubSpot and Salesforce. The features in this system are intuitive and reliable. The mail and calendar integration is simple and responsive, and I adore the email templates and sales campaigns.
May 5, 2024
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Isabella M
Freshsales Suite: A User-Friendly CRM Solution
I've been using Freshsales Suite for a few months now and I'm thoroughly impressed with its user-friendly interface
April 30, 2024
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Alan J
An Empowering Experience with Freshsales Suite
I've been using the Freshsales Suite software and it's been quite satisfactory! The company has a unique policy of requiring a 6-day notice for cancellation, which ensures you have ample time to make your decision. They trust their customers to keep track of their renewal dates, which I find empowering. I was charged $828 for a product I hadn't used in nearly a year, but I took it as a reminder to be more vigilant about my subscriptions. I've learned a valuable lesson and I'm excited to continue using their services. I highly recommend this company!
April 22, 2024
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Jessica
Freshsales CRM: A Beneficial Tool for Insurance Companies
As an insurance company, we greatly benefit from using Freshsales. We use the CRM for everything from managing leads and customers to communications, including SMS, email, and chat. We've even integrated our internal systems with Freshsales through custom app developments, tailoring the CRM to our specific needs. The customer support team is excellent, the pricing is reasonable, and the software offers a range of customizations, marketing capabilities, and add-ons. However, there are some product bugs and feature limitations, and the integration between different Freshworks products could be better. We chose Freshsales because it offered a better price, a compelling overall product pitch, and the team was willing to accommodate our custom requirements.
April 16, 2024
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Hannah Williams
Efficiency Boost: Freshsales Suite's Impressive Integration Capabilities
it saves time and increases efficiency. The integration capabilities of Freshsales Suite are impressive
April 15, 2024