What is Keap?
Pros from reviewers
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Powerful Marketing Automation: Keap's excellent marketing automation capabilities allow for efficient and effective marketing strategies, including sending promotional emails and creating personalized campaigns
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Effective Contact Management: Keap offers the ability to use tags for organizing contacts, making it easier to manage and categorize contacts for personalized campaigns
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Comprehensive Customer Relationship Management: Keap stores not only marketing and sales data but also detailed customer account information like plans, employees, invoices, subscriptions, and more, making it a comprehensive tool for managing customer relationships
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Integration with Third-Party Tools: Keap provides the option to integrate third-party tools like Deadline Funnel and PlusThis, enhancing its functionality and versatility
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Time-Saving Automation: Keap's automation features significantly reduce the time and effort spent on follow-up tasks and new customer onboarding, enabling superior service to clients without increasing workload.
Cons from reviewers
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High cost: Keap is considered to be somewhat pricey, which may not be affordable for all businesses
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Poor customer service: The customer service representatives have been reported to lack knowledge and often provide different responses to the same query
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Steep learning curve: Keap has a steep learning curve and may require a dedicated person to manage it full-time
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Unresolved bugs and issues: Users have reported numerous unresolved bugs and issues, including problems with contact field merging and tracking changes made to documents.
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Inconsistent email delivery: There have been issues with emails bouncing, particularly to Yahoo and Telus, resulting in inconsistent email delivery
Main features
Starting Price
Free Plan
Attract and engage your prospects with ease
Visualize your sales process and close more deals
Shopping cart
Real-time insights into your business performance
Automagician
Starting Price
N/A
Free Plan
No
Attract and engage your prospects with ease
Visualize your sales process and close more deals
Shopping cart
Real-time insights into your business performance
Automagician
How Keap compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
ActiveCampaign and Keap are two prominent players in the digital marketing and customer relationship management (CRM) space. They offer solutions tailored for small to medium-sized businesses, but there are notable differences in their features and functionalities.
ActiveCampaign is primarily known for its advanced email marketing and automation capabilities. It allows users to create complex, automated marketing workflows that can be triggered by various user actions and behaviors. This makes it an excellent tool for businesses focusing on nurturing leads and personalizing their marketing messages. ActiveCampaign also includes CRM features, but they are more complementary to its email marketing strengths rather than the core focus.
Keap, on the other hand, is more CRM-focused. It provides robust client management tools, allowing businesses to track interactions, manage leads, and automate sales processes effectively. Keap integrates these CRM capabilities with its email marketing...
Keap
All-in-one CRM, sales, and marketing automation software for small businesses
ActiveCampaign
Marketing automation for your growth
90% off any annual plan for the first year on ActiveCampaign
Save up to $1,610
Who is Keap best for according to our reviewers?
Small business owners: Keap is suitable for small business owners who need to manage contacts, send promotional emails, and automate marketing. It also provides detailed customer account information, customizable reporting methods, and reduces the time and effort spent on follow-up tasks and new customer onboarding
Marketing professionals: For marketing professionals, Keap offers excellent marketing automation capabilities, the ability to use tags for organizing contacts, and the option to integrate third-party tools. It also provides features like Dynamic Content for enhancing automation campaigns
E-commerce businesses: Keap is ideal for e-commerce businesses as it not only manages contacts but also handles e-commerce functions. It stores marketing and sales data, and detailed customer account information like plans, employees, invoices, subscriptions, and more
High-tech businesses: High-tech businesses can benefit from Keap's automatic lead follow-up features. It helps in promoting and following up after trade shows and webinars, and for text and email marketing. It also aids in note consolidation and performs all the functions of a more expensive fully-integrated multi-CRM system
Landscaping companies: For small landscaping companies, Keap offers improved marketing management, new automations, and better lead capturing and appointment management. It provides contact and lead management, group texting, email marketing, and automations all in one affordable software.
Keap Reviews
3.9
Keap rating
3.5
Ease of use
4.0
Customer service
3.8
Value for money
3.9
Likelihood to recommend
4.1
Features
24 Keap Reviews
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Faye S
Exceptional Customer Support Enhances Keap Software Experience
The customer support provided by Keap is top-notch. They're always ready to assist and their helpful advice has made my experience with the software even better
September 15, 2024
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Dylan B
Nearly a Year with Keap: A Landscaping Company's Experience
I've found Keap to be a great tool for my small landscaping company, offering improved marketing management, new automations, and better lead capturing and appointment management. I commend their customer service, which is vital for us. I appreciate having contact and lead management, group texting, email marketing, and automations all in one affordable software. While other software may offer strong services, they often fall short in other areas and try to compensate by stacking software, which can be time-consuming and more expensive than anticipated. Keap, on the other hand, covers many areas with one in-house software system. They do have some weaknesses, but overall, they have a good system that could be further developed. My main issues with Keap are the lack of a menu option for the business phone line, which is problematic if more than one person is answering or making calls, and sending messages. I would also like more flexibility with Zapier integrations.
September 7, 2024
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Keturah M
Infusionsoft: A Disappointing Downfall
As a customer for over 7 years, I regret to say that I can no longer endorse Infusionsoft, now known as Keap. I was once a strong advocate, even attending Infusioncon in Phoenix, but the software now has numerous unresolved bugs and issues. A significant problem is that all our emails to Yahoo and Telus are bouncing, an issue Keap is aware of and has been attempting to fix for over a month. This results in our emails being delivered inconsistently. For Canadians, all Rogers emails will bounce. Additionally, Keap's customer service lacks knowledge. The representatives seem to have limited understanding and often need to consult others for answers. If you speak to a different representative, you're likely to receive a different response. There are also many bugs, such as the contact field merging not functioning. Their solution was to simply omit the customer's name in the email.
August 31, 2024
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Jacob W
Keap's Email Marketing Boosts Engagement Rates
Keap's email marketing feature has been particularly beneficial for my business. It allows me to create professional-looking emails that have significantly improved my engagement rates
August 26, 2024
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Ralph W
Effortless and Trustworthy Marketing Automation with Keap
I use KEAP daily for our marketing automation and to stay on track. However, we're not fully utilizing the application's potential. The vendor recommended we explore the Keap Academy for free courses to help us implement more features.
August 20, 2024
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Patrick F
Keap Mobile App: Convenient Business Management on the Go
The mobile app of Keap is fantastic. It allows me to manage my business on the go, which is incredibly convenient
August 10, 2024
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Janet Jones
Antiquated CRM, Requires Fresh Features
In my experience, Keap has its pros and cons. I appreciated the user-friendly dashboard, simplicity, and advanced automation features. However, I found their customer service to be average. Keap lacks many important features for businesses, such as the ability to add more than one email address as a sender, send WhatsApp messages, and integrate with many apps like LinkedIn. Also, only US customers can get phone numbers. From a marketing perspective, they need to add more features to help businesses reach their leads. Overall, I feel Keap is outdated and needs to improve by looking at what other CRM systems are doing to satisfy their customers.
August 5, 2024
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Sophia
Keap Didn't Make the Cut for Us
I was okay with moving on from using Keap. It was a bit cumbersome, but not terrible. I believed that simple changes could have significantly improved its usability, but these were never made. I chose Keap because a marketing firm we were working with required it. Sadly, Keap wasn't a good fit for my business. The vendor responded to my feedback, expressing regret that the software didn't meet my needs and wished me well for my future projects.
July 29, 2024
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Ira G
KEAP Excellently Manages Client Information
Keap is my go-to tool for managing customer relationships. It not only stores marketing and sales data but also detailed customer account information like plans, employees, invoices, subscriptions, and more. The reporting methods are highly customizable with various custom fields that can be saved and reused. While some reports could use more features, the overall feature set is adequate. A challenge I face is tracking changes made to different types of documents, as it's not always clear who made a change in Keap. Despite this, Keap has significantly reduced the time and effort I spend on follow-up tasks and new customer onboarding. I'm thrilled that automation will enable us to offer superior service to our clients without increasing our workload. I'm grateful for the vendor's responsiveness and their openness to considering my feedback about tracking user actions.
July 21, 2024
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Diane C
Excellent Customer Support, 2-Month Refund Policy.
Even though I cancelled my membership, Keap continued to bill me for 2 months. I was frustrated and after reading reviews that some people never get reimbursed, I was worried. However, I sent an email and within a week, I received my money back. I wanted to express my gratitude and counter the recent negative reviews on this issue. Over the past 2 years, their customer service has always been responsive. I would recommend Keap if you're looking for the Rolls Royce of email marketing.
July 14, 2024
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Patricia F
Keap: A Game-Changer for Efficient Task Management
I've been using Keap for a while and I'm impressed with its task and appointment management features. It provides a simple method for staying organized and managing time efficiently. The platform has streamlined my workflow and kept everything on track. I have no complaints as it's reasonably priced and very useful. I'm glad the vendor appreciates my feedback and agrees that Keap is a straightforward way to stay organized and manage time efficiently.
July 7, 2024
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Kimberly Smith
Been using Keap for years and got BURNED!
I've been using Keap for years and it's been very helpful. However, I've noticed they continue to bill for additional users even after they've been removed. To remove a user, you need to go into billing and submit a request. I estimate I've lost around $5K over the years due to this issue, which I've only recently discovered.
July 2, 2024
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Marilyn A
Keap's Training Resources: Unlocking Software Potential
The training resources provided by Keap are very helpful. They've assisted me in understanding the software better and utilizing it to its full potential
June 24, 2024
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Keaton G
Keap Boasts Great Features BUT
Keap had some great features, but they often didn't work. The frequent updates were confusing and time-consuming to learn. We had to hire a trainer, which added to the cost. The process would often change, requiring us to spend more time figuring it out. Compared to other similar companies, Keap was incredibly expensive and not worth the high cost due to the constant changes and system bugs.
June 17, 2024
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Ann F
Keap's Task Management: A Game-Changer for Organization
I've found the task management feature in Keap to be incredibly useful. It helps me stay organized and ensures that I never miss a deadline or forget a task
June 8, 2024
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Aaron N
Exemplary Customer Service Experience with Keap
I've had the opportunity to interact with Keap's customer service on several occasions, particularly when dealing with payments that were mistakenly taken by a third-party partner. I was pleasantly surprised when they promptly responded with a formal letter, showcasing their commitment to professionalism. It's impressive how they stand by their partners, reflecting their loyalty and trust. I would highly recommend using Keap!
June 2, 2024
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Althea
Years of Successful Business with Keap
I have been doing business with Keap for years and have invested a significant amount of money into their services. However, 2 days ago, I noticed that client information started disappearing from our database. When I contacted them, they were unable to explain why this was happening and informed me that they only keep logs for up to two weeks. Despite their high charges, they fail to provide quality service. They also falsely represent their reviews on and Google. This has led me to question their trustworthiness.
May 25, 2024
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Tyler
Keap: A Small Business Owner's Best Friend
As a small business owner, Keap has been instrumental in helping me manage and track my client interactions. The ease of use and intuitive interface makes it a joy to use daily
May 21, 2024
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Victoria N
Streamlined Customer Management with Automation
it has streamlined my customer management process and improved my overall productivity. The automation feature is a game-changer, allowing me to focus on other aspects of my business
May 14, 2024
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Gabriel Davis
High cost and challenging learning process.
I find Keap very expensive and it has a steep learning curve. I wouldn't recommend it unless you have a dedicated in-house person to manage it full-time.
May 5, 2024
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Knox M
Top-tier Marketing Automation Solution for Small Enterprises
I find Keap to be a highly effective and powerful tool when used correctly. I utilize it for managing contacts, sending promotional emails, marketing automation, and e-commerce. As I mastered its features like tag naming conventions, Goals, and Campaign links, it became easier to use and is now one of my favorite marketing automation software. I value several features of Keap, such as the ability to use tags for organizing contacts, its excellent marketing automation capabilities, and the option to integrate third-party tools like Deadline Funnel and PlusThis. These features aid in personalizing campaigns and boosting conversions. I also find the Dynamic Content feature beneficial for enhancing automation campaigns. However, I do find Keap to be somewhat pricey. In terms of transitioning to Keap, it wasn't exactly a switch from Aweber. When I joined the organization, both Aweber and Keap were being used - Aweber for sending emails to paid members, and Keap for other functions.
April 29, 2024
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Evelyn A
Keap's Impressive CRM Capabilities
I've been using Keap for several months now and I'm thoroughly impressed with its CRM capabilities
April 20, 2024
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Julie R
Explore More Options Beyond Keap
I believe there are other options available that are much more user-friendly and cheaper than Keap.
April 15, 2024
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Carol F
Exemplary Customer Service Experience with Keap
I'm genuinely amazed at the level of engagement I've experienced with Keap. Even before I officially signed up for their service, they were already reaching out to me with emails and letters, showing their dedication to customer service. After some confusion about my account status, I was impressed by their prompt response and willingness to rectify the situation. They assured me that all my payments would be cancelled since my account was never used, and they even sent me an email confirmation of this. What really took me by surprise was their commitment to resolving the issue - they even involved their legal team to ensure everything was handled correctly. This level of dedication to customer satisfaction is rare and truly commendable. I find this service incredibly reliable and would highly recommend others to experience their proactive and thorough customer service.
April 14, 2024