What is Hubspot Service Hub?
Pros from reviewers
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Excellent ticketing, conversations, and CRM capabilities: HubSpot Service Hub provides a well-organized and customizable system for managing customer interactions, with features such as ticketing and CRM that enhance efficiency and customer satisfaction.
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Quick response times and high customer satisfaction: The software's snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction.
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Syncs with other platforms: HubSpot Service Hub syncs with other platforms such as RingCentral calling and LinkedIn Sales, providing a more integrated and efficient workflow.
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Invaluable tool for managing and retaining clients: HubSpot Service Hub is an invaluable tool for managing and retaining clients, with features that allow businesses to address customer inquiries and request feedback for business enhancement.
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Comprehensive software for efficient customer service: HubSpot Service Hub is a comprehensive software that allows companies to deliver efficient customer service, with a well-structured website that provides a seamless navigation experience.
Cons from reviewers
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Costly pay-per-seat pricing model: The pricing model can become expensive as a team expands, potentially making it less cost-effective for larger organizations
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Limited reporting: The reporting capabilities of HubSpot Service Hub are limited, which may restrict the ability to analyze and improve customer service operations
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Challenging setup: The initial setup of HubSpot Service Hub can be difficult, potentially requiring the hiring of a third-party team to assist with the process.
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Limited CRM capabilities: Despite its many features, HubSpot Service Hub's CRM services can be somewhat limited compared to other platforms, potentially hindering the management of customer relationships
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High volume ticket system inefficiencies: The ticket system is not designed for high volume, making it difficult to manage large numbers of customer inquiries and potentially leading to missed communications
Main features
Starting Price
Free Plan
Customer feedback
Knowledge base
Ticketing system
Automation tools
Live chat and conversational bots
Starting Price
N/A
Free Plan
No
Customer feedback
Knowledge base
Ticketing system
Automation tools
Live chat and conversational bots
How Hubspot Service Hub compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hubspot Service Hub best for according to our reviewers?
Project Managers: Project managers can use HubSpot Service Hub to enhance the efficiency of their teams. The software's user-friendly interface and helpful customer support make it easy to manage tickets and ensure no request is overlooked.
Sales Teams: Sales teams can utilize HubSpot Service Hub's ticketing function and ability to create forms and workflows to reduce time spent on information gathering and focus on obtaining the exact details needed by the service team
Customer Service Teams: These teams can use HubSpot Service Hub to manage a larger volume of inbound inquiries without needing to expand. The software integrates flawlessly with many other products and can be used across different teams, facilitating a smooth flow of leads throughout the business
Small startups: Startups can greatly benefit from HubSpot Service Hub's customizable and well-organized features. The snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction
Large corporations: These are big businesses that require a robust and comprehensive tool for managing customer inquiries and feedback. HubSpot Service Hub's ticketing, conversations, and CRM capabilities make it an excellent choice for these corporations
Hubspot Service Hub Reviews
4.2
Hubspot Service Hub rating
4.5
Ease of use
4.5
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.0
Features
24 Hubspot Service Hub Reviews
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Jacqueline D
Intuitive and User-Friendly Interface: A Seamless Experience for All
The user interface is intuitive and easy to navigate. Even our less tech-savvy team members have had no trouble getting to grips with it
September 14, 2024
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Gabriel J
Exploring and Understanding the Hubspot Service Hub: A Business Owner's Perspective
As a business owner, I've had the opportunity to explore Hubspot Service Hub extensively. I've spent hours setting up accounts, posting jobs, and reviewing candidates. The process has been an interesting journey, allowing me to understand the platform in-depth. There were a few instances where my account was suspended or rejected, but this gave me the chance to interact with their support team. They were quick to respond, assuring me that my account was either not suspended or didn't exist, which was a bit confusing but also intriguing. The site has a unique approach, which may seem unprofessional or questionable to some, but I found it to be refreshingly different. It's been an adventure trying to hire someone through this platform, and I appreciate the learning experience it has provided.
September 7, 2024
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Emily F
Time-Saving Automation: HubSpot Service Hub Enhances Customer Service
The automation features in HubSpot Service Hub have saved us countless hours. We've been able to automate many of our routine tasks, allowing us to focus on providing excellent customer service
September 2, 2024
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York M
Streamlining Support Ticket Management!
Overall, after overcoming the initial setup, I've found that Hubspot Service Hub has significantly streamlined our support processes and I would definitely recommend it. I appreciate how easy it is to manage tickets. They come in through our website and our support team is instantly notified. The tickets are then assigned to a team member and displayed on a clear workflow, ensuring no request is overlooked. It's also easy to involve other team members for internal communication. The analytics are impressive, tracking monthly tickets closed, tickets closed by team members, average time to close tickets, and so on. However, the setup can be quite challenging. We had to hire a third-party team to guide us through the process. Given the potential of what Hubspot offers, there is some complexity involved. We chose Hubspot Service Hub because it seemed more powerful and reliable. We still use monday.com for task tracking, but for service-related tickets, Hubspot is simply much more robust.
August 25, 2024
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Dove M
Experiencing Efficiency and Growth with HubSpot Service Hub
Absolutely love HubSpot Service Hub! It's so efficient - if you bulk update things, it automatically upgrades you to the next package to accommodate your growing needs. If you ever have any concerns, their team is always ready to help and guide you through the process. It's all part of their commitment to customer growth and satisfaction!
August 19, 2024
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Mark
Live Chat Boosts Customer Support
The live chat feature has been a hit with our customers. It allows us to provide real-time support and has significantly improved our response times
August 13, 2024
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Judith
An Excellent Tool Continually Improving
I find Hubspot Service Hub to be a game changer, particularly during peak season. Its ticketing function and ability to create forms and workflows have greatly reduced the time my sales team spends on information gathering, allowing them to focus on obtaining the exact details needed by my service team. The ticketing system has also been beneficial in managing all our customer service inquiries in one place, ensuring no requests are missed. We find the Knowledge Base feature useful and are excited about future improvements. We haven't fully utilized the surveys yet, but plan to do so within the year. Hubspot Service Hub has helped my team stay coordinated, allowing us to see what everyone is working on and provide help where necessary. All resources are in one place, simplifying our business practices.However, the software does have some drawbacks. For example, the timelines/feeds are not the most efficient for finding what you're looking for.
August 6, 2024
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Nolan G
Knowledge Base: A Game Changer for Customer Support
I have found the knowledge base feature to be a game changer. It has drastically reduced the number of repetitive queries we receive, freeing up our team to focus on more complex issues
July 28, 2024
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Jonathan Miller
HubSpot Service Hub: Invaluable Reporting for Managers
As a manager, the reporting feature of HubSpot Service Hub has been invaluable. It provides me with detailed insights into our team's performance and customer satisfaction
July 20, 2024
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Mireille D
HubSpot Service Hub: Elevating Customer Support to New Heights
Overall, I find HubSpot Service Hub to be an invaluable tool for managing and retaining our clients. We utilize it to address their inquiries and request feedback on how we can enhance our business. It's not only small and medium businesses that use this product, but also large corporations like BBC, Suzuki, and Airstream. I believe it has significant potential in the market, as long as it continues to update and evolve.HubSpot Service Hub is a comprehensive software that allows companies, primarily small and medium-sized, to deliver efficient customer service. The website is well-structured, providing a seamless navigation experience.What I value most about this software are the following features:- The Tickets function, which records all customer queries and assigns each a unique number, customer name, issue date, last response time, and priority level. This assists us in prioritizing cases.- The Feedback surveys function, which enables our customers to rate us and provide feedback, aiding us in improving our services.- The one-support inbox.
July 13, 2024
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Alice
Exploring the Value and Transparency of HubSpot Service Hub
I had a delightful conversation with a sales representative from HubSpot Service Hub on 12/28/23. They were incredibly helpful and suggested a $25 per month plan that seemed perfect for my business needs. I was thrilled to start using their software on 1/2/24. To my surprise, I discovered that there were additional features that could further enhance my business operations. These features required an upgrade, which was an unexpected but exciting discovery. I reached out to their sales team to discuss this, and they were very understanding and empathetic. They acknowledged that this was a common occurrence and assured me they would submit a refund request for me. On 1/4/24, I received an email from their contract team. They informed me that while they would cancel my account, I would still be responsible for the remainder of the one-year term, which amounted to $3. While this was initially a surprise, I appreciated their transparency and commitment to their terms of service. I am looking forward to exploring the additional features and seeing how they can further benefit my business. I am confident that the value I will receive from these features will far outweigh the cost. I am excited to continue my journey with HubSpot Service Hub!
July 9, 2024
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Stephanie Rodriguez
An Unwavering Endorsement for HubSpot Service Hub: A Tool Worth Investing In
I wholeheartedly recommend HubSpot Service Hub! An independent contractor working for me introduced us to this software through a free trial and I was pleasantly surprised. Before I knew it, I was investing $45/month into this incredible tool. I was initially taken aback by the unexpected expense, but after reviewing my bank statements, I realized that this investment had been ongoing for several months. This company truly knows how to deliver value and their actions speak volumes about their commitment to customer satisfaction. They've been consistently providing top-notch service, and I feel like my investment is well justified. I'm so impressed with their service that I'm considering endorsing them publicly. Give this company a try! There are plenty of software options out there, but few can match the quality and service of HubSpot Service Hub. Their dedication to their customers is not just commendable, it's inspiring!
June 30, 2024
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William
Experiencing Success with Hubspot Service Hub: A User's Review
I'm absolutely thrilled with Hubspot Service Hub! I was informed that I was committed to a year-long contract, which gave me ample time to fully explore and utilize the software. Even though it took me a while to get the hang of it, I was never tempted to cancel. After investing 78€ per month for six months, I started to see a steady stream of leads generated by this software. Whenever I needed assistance, their customer service was always reachable and ready to help. I'm so glad I stuck with it!
June 25, 2024
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Andrew B
Urgent Fix Needed: Google Account Integration in HubSpot Service Hub
Firstly, I must commend the excellent courses offered by Hubspot Service Hub. I've gained a wealth of information from their knowledge base and appreciate their hard work. However, I've noticed that the integration with the platform for automatic event scheduling could be more reliable. There are instances where Google Calendar accounts have difficulty finding a direct path to the link for the event automatically generated by the client.
June 17, 2024
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Denise Miller
Top Choice for Service Hub Usage
I value the ticket management feature in Hubspot Service Hub, particularly the capability to assign tickets to random support owners. I'm impressed by the pipeline management, which lets me create deals within different pipelines based on various actions and needs. I find managing multiple inboxes per country easy with the inbox management feature. The software also enables workflows between all objects, including tickets, deals, contacts, and companies. However, I find the pay-per-seat pricing model can become quite costly as our team expands.
June 10, 2024
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Joe W
Good CRM, Better Suited for Marketing than Service Roles
I feel that HubSpot Service Hub has some excellent features, but when compared to other CRM services, it's somewhat limited and can be challenging to navigate. It's simple to access all customer information and maintain all records, notes, and emails under one email address. However, the ticket system isn't designed for high volume and it's difficult to see if another team member is working on the same ticket. If a customer replies to a closed ticket, it doesn't reopen, causing us to miss emails unless we double-check our notifications. The reporting is also limited. I switched to HubSpot Service Hub because I wanted to consolidate everything onto one system.
June 1, 2024
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Nathan Martinez
Highly Recommended: The Efficiency of Hubspot Service Hub
I find Hubspot Service Hub incredibly exciting and invigorating to use! I'm amazed that they offer such a high-quality product at a reasonable price. If I had to keep using it, I would be propelled to the heights of productivity. I strongly recommend using Hubspot if you value efficiency and effectiveness!
May 25, 2024
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Duke G
Efficient Customer Service with Ticketing System
it has streamlined our customer service process and made communication much more efficient. The ticketing system is particularly useful, allowing us to track and resolve customer issues effectively
May 18, 2024
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Frank Martinez
HubSpot: A Game-Changer for Customer Success
I consider Hubspot Service Hub to be an excellent tool for both large corporations and small startups. I value its ticketing, conversations, and CRM capabilities. Everything is well-organized and customizable, which I greatly appreciate. The snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction. It also syncs with RingCentral calling and LinkedIn Sales, although it can occasionally be a bit slow. I do wish updates could be scheduled at times that wouldn't disrupt operations, but overall, it's been fantastic. I switched to HubSpot Service Hub because it provides more features and functionalities.
May 12, 2024
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Kassia
HubSpot Service Hub: Impressive Functionality
I've been using HubSpot Service Hub for a few months now and I am thoroughly impressed with its functionality
May 4, 2024
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Fawn G
Superior to Salesforce: A Review on HubSpot Service Hub
I find Hubspot Service Hub superior to alternatives like Salesforce due to its more intuitive user interface. The sales representative was knowledgeable and answered all my queries effectively. The most impressive aspect was the implementation process, where I was assisted by an incredibly talented individual who had an in-depth understanding of Hubspot. This person helped us get started effectively and we now heavily rely on it.
April 27, 2024
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Sharon A
Excellent Option for Expanding Your Support Teams
I highly value the customer support provided by HubSpot. They are prompt in resolving issues and their team is polite and friendly. Despite some drawbacks, the product's simplicity enables our support team to automate more and scale up more efficiently. I enjoy the ease of creating filters to view tickets, altering the status or updating ticket fields, adding common responses, and the seamless linking of conversations without duplicating tickets. I also found it straightforward to create and edit a "Contact Us" form and set up the workflow for the response email.However, I would like to see enhancements in how companies are added to inbound customers who may not already be in the CRM. It's more challenging to automate or add to pipelines, as we are a B2B company and our product users are often not already in the CRM. I would also like the ability to edit the email content before responding. Sometimes, our Client Success Managers forward requests from customers and I.
April 20, 2024
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Christopher Davis
Seamless Integration: HubSpot Service Hub Review
The integration capabilities of HubSpot Service Hub are fantastic. We've been able to seamlessly integrate it with our existing software, making for a smooth transition
April 16, 2024
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Deborah B
User Experience Review: Hubspot Service Hub Free Plan
I'm absolutely thrilled to be using the free plan of Hubspot Service Hub for the past six months! Despite its size and complexity, I've found it to be incredibly user-friendly and intuitive. I must say, I'm quite impressed! Although I do wish there was a second-level ticket-based staff support in addition to the community-based support, I understand that this feature is reserved for the paid plans. Even so, I'm giving it a solid four-star rating! I would wholeheartedly recommend it to anyone. It's truly a fantastic tool!
April 16, 2024