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8 Best Alternatives to Hubspot Service Hub in September 2024

Alternatives & Competitors to Hubspot Service Hub

1
Freshdesk

90% off the Pro plan for 1 year
2
Intercom

1 year free on the Advanced plan
3
Front

6 months free on Growth plan
4
LiveAgent

$120 credits on any plan
5
Maze

6 months free on the Professional plan
6
Zendesk

6 months free
7
Reply io

20% off all plans for 12 months
8
Freshworks

90% off the Pro plan for 1 year

Here are competitors or alternatives to Hubspot Service Hub and other similar CRM software. You need to consider some important factors when choosing a tool like Hubspot Service Hub for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Hubspot Service Hub that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Hubspot Service Hub. Discover sofware like Freshdesk, Intercom, Front or LiveAgent.

List of Alternatives to Hubspot Service Hub

From CRM tools, we have selected the best alternatives to Hubspot Service Hub based on reviews for each solution and similarities with Hubspot Service Hub. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Hubspot Service Hub

Freshdesk is better at customer service than Hubspot Service Hub: 4.7 vs 4.5

Freshdesk is better at value for money than Hubspot Service Hub: 4.3 vs 4.2

Freshdesk is more versatile than Hubspot Service Hub: 94 vs 90

Why is Freshdesk a good alternative to Hubspot Service Hub?

As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.

What are the differences between Freshdesk and Hubspot Service Hub?

I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.

Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.

Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.

2. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 927 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Hubspot Service Hub

Why is Intercom a good alternative to Hubspot Service Hub?

I believe HubSpot Service Hub is a great alternative to Intercom because of its comprehensive features and seamless integration with other HubSpot products. This platform offers a unified view of the customer journey, allowing businesses to offer personalized and efficient service. With its robust ticketing system, it's easier to track, prioritize, and solve customer issues. It also includes features like live chat, knowledge base, and customer feedback tools.

Moreover, HubSpot offers excellent CRM capabilities, something that Intercom lacks. Therefore, it's ideal for businesses looking for a complete customer service solution with integrated CRM. Additionally, HubSpot has transparent pricing plans and is generally more cost-effective than Intercom, making it an attractive choice for small businesses or startups. Lastly, HubSpot offers top-notch customer support and extensive resources to help businesses make the most of their platform.

What are the differences between Intercom and Hubspot Service Hub?

When looking to compare, I used both HubSpot Service Hub and Intercom, and I can confirm that they are significantly different in their functionalities. HubSpot Service Hub is a full customer service suite that includes ticketing, customer feedback, and reporting features. It offers tools for customer engagement and helps businesses grow through satisfied customers. On the other hand, Intercom is primarily a communication tool for businesses to connect with their customers through a variety of channels like live chat, email, and social media. It's more focused on real-time communication and also provides a help desk solution. However, it lacks the broader customer service and CRM features that HubSpot provides. Therefore, while both are valuable tools, they serve different objectives: Intercom is ideal for immediate customer communication while HubSpot provides a more comprehensive approach to customer service and relationship management.

3. Front

Streamline teamwork to delight customers.

4.6 (24 reviews)

1 deal available | Redeemed by 96 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

4. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

5. Maze

A testing platform for product teams

4.9 (20 reviews)

1 deal available | Redeemed by 32 members

Design

6 months free on the Professional plan

Save up to $450

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

6. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1021 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

7. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

8. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 954 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

8 Best Alternatives to Hubspot Service Hub in September 2024

Alternatives & Competitors to Hubspot Service Hub

List of Alternatives to Hubspot Service Hub

1. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

2. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

3. Front

Richard B

Essential Tool, Tough to Go Without

4. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

5. Maze

Gerald B

Affordable and Powerful: Maze Review

6. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

7. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

8. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions