What is User com?
Pros from reviewers
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Ease of use: User.com is quite easy to use, saving time for other tasks and simplifying daily tasks significantly
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Comprehensive solution: User.com provides everything needed in one place, allowing teams to be more organized and user-oriented, focusing energy and resources on customers instead of juggling between different tools and searching for data
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GDPR compliant and affordable: User.com is safe, GDPR compliant, affordable, and easy to learn and use, making it a highly recommended tool for sales, marketing, or customer success teams
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Marketing automation and email marketing: User.com's marketing automation and email marketing features are outstanding, with the software being user-friendly and customer service always available for assistance
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All-in-one tool: User.com is an all-in-one tool excellent for collecting all data about each website visitor, helping automate segmentation and personalize communication, and providing quick and automated support on websites.
Cons from reviewers
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Lack of certain features: Users have reported that User.com lacks certain features that would enhance its usability, such as the ability to search previous chats by keywords, integration of Grammarly for real-time typing error prevention, and the ability to copy and paste automation blocks. This can limit the tool's effectiveness and efficiency.
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Poor user experience: Despite its numerous features, User.com has been criticized for its poor user experience. Users have reported difficulty in navigating the platform and locating specific features, even with prior experience in similar tools. This can lead to inefficiencies and frustration among teams
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Limited functionality: While User.com offers a wide range of features, users have reported that these are often basic or limited in their scope. This can force teams to devise workarounds, adding unnecessary complexity and time to processes
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Hidden costs: Some users have reported hidden costs associated with using User.com, such as charges for attaching files in chats or letters. These costs are not clearly disclosed on the pricing page, leading to unexpected expenses
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Steep learning curve: User.com has been described as challenging to learn, particularly for teams without prior experience in similar tools. This can lead to a significant investment of time and resources in training and onboarding
Main features
Starting Price
Free Plan
Marketing and Sales Automation
Integration with Third Parties
Personalized Messaging
Multichannel Marketing Campaign Management
User Behavior Analysis
Starting Price
N/A
Free Plan
No
Marketing and Sales Automation
Integration with Third Parties
Personalized Messaging
Multichannel Marketing Campaign Management
User Behavior Analysis
How User com compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is User com best for according to our reviewers?
Startups: This software is particularly useful for startups, especially those with marketing teams. It allows them to achieve more without depending on the IT team, enhancing their marketing skills
Customer Success Teams: This software is ideal for customer success teams as it provides all necessary tools in one place, making it easier to organize and manage customer interactions. It is also GDPR compliant, ensuring safe and secure data handling
Large Teams: User.com can be a beneficial tool for large teams, providing a wide range of features and capabilities. However, it may require a significant amount of time and resources for integration and learning
Dissatisfied Customers: Some users have reported dissatisfaction with User.com due to hidden charges, complicated processes, and poor user experience. These users may need to consider their specific needs and whether User.com is the best fit for them.
Sales and Marketing Teams: User.com is highly recommended for sales and marketing teams due to its easy-to-use interface and comprehensive features that simplify daily tasks, allowing teams to focus more on customer-oriented tasks
User com Reviews
4.5
User com rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
23 User com Reviews
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Virginia J
Highly Effective Training Resources for Software Proficiency
The training resources provided by com.se have been incredibly helpful in getting my team up to speed with the software
September 10, 2024
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Bobby
Unleashing Potential with User.com: A Comprehensive Marketing Automation Solution
User.com is an all-in-one tool that I find excellent for collecting all data about each website visitor. It helps me automate segmentation and personalize communication. I really appreciate having everything in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a fantastic CRM that saves me time by handling all the repetitive tasks. Their report modules allow me to have full control over my team's performance. Thanks to this tool, I can provide quick and automated support on my website. Their support is fantastic! They help to resolve issues immediately. At the moment, there's nothing I dislike. If anything comes up, I'll revisit this review.
September 1, 2024
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Kyle R
Boosting Efficiency: The Impact of com.se Software on Operational Errors
I've noticed a significant reduction in operational errors since implementing com.se software in our processes
August 26, 2024
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Jessica
Comprehensive Marketing Suite in One Tool
I find the overall setup of User.com very easy. I especially appreciate the Email Automation, CRM, and Analytics features. I'm also drawn to the simple UI design and the numerous integrations it provides. However, I do miss some features such as Magicmap and in-app video calls. The vendor responded to my feedback, expressing thanks and mentioning plans to introduce in-app video calls next year. They responded in December 2020.
August 17, 2024
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Ralph Rodriguez
Exploring the Unique User Experience with User Com Software
Absolutely! Here's my take: I've been using User Com software and it's been quite an interesting journey! The interface is unique and it's been a fun challenge to navigate through it. It's like a puzzle that keeps my mind engaged and sharp. The features are abundant, which gives me a wide range of options to explore and utilize. It's like a treasure trove of functionalities waiting to be discovered! The customer service is quite distinctive. They have a unique approach that encourages me to be more independent and resourceful. It's like a learning experience that helps me grow and develop my problem-solving skills. Overall, User Com software is a fascinating tool that offers a unique user experience. It's not your typical software, it's a platform that pushes you to learn, adapt, and grow. It's a thrilling ride that keeps you on your toes!
August 12, 2024
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Ira
Positive Review of com.se Software's User-Friendly Interface
I've been using com.se software for a few months now and I'm thoroughly impressed with its user-friendly interface
August 5, 2024
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Diana A
Exceptional Support and Solid Product: User.com
I was genuinely pleased with our decision to choose User.com. It was a bit challenging to learn, but it proved to be a worthwhile investment. It's crucial to share your knowledge with your team so that you're not the only one who understands the inner workings. The support was a bit of a mixed bag. I spent many hours configuring it and setting up automation rules, which led to numerous questions. I was often told "it's not possible at the moment", but I also received excellent assistance, including additional debugging and programming tips. Despite these challenges, the tool itself performs its job excellently. If I had to choose a marketing automation app, I would likely choose User.com again due to its numerous useful features. However, it does have a steep learning curve and lacks some basic functions, such as subscription management for email subscribers. It also doesn't allow you to copy and paste automation blocks, which can be time-consuming. We chose User.com because of its pricing and functionality. We switched.
July 30, 2024
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Cynthia M
Exploring User-Com's Innovative Pay-Per-Use Pricing Model: A Personal Journey
My experience with User-Com has been quite enlightening! They have a unique pricing model where they charge based on the number of contacts used, which is a pay-per-use system. It's a clever approach that encourages me to manage my contacts efficiently. Even when I reduce my contacts, I appreciate that they maintain the capacity for the maximum number of contacts I've ever had. This ensures that I can scale up my operations at any time without any hassle. Their pricing policies are innovative and it's been a thrilling journey to navigate through them. I feel like I'm part of an exciting new approach to software usage!
July 20, 2024
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Ruth
Exceptional Customer Support at Com.se
The customer support for com.se is exceptional, they were quick to respond and resolve any issues I encountered
July 15, 2024
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Diane
Exceptional Customer Service Experience with User com
I recently signed up to try out the product from User com and was pleasantly surprised by their proactive customer service! They reached out to me 5 times on my personal cell phone, ensuring that I was well-informed and comfortable with their product. I found this level of dedication quite impressive. It's not every day you find a company that takes such an active interest in their customers. I would definitely recommend their services to others. I'm looking forward to seeing how they continue to evolve their customer service approach in the future!
July 6, 2024
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Marilyn
Revolutionize Your Website with Live Chat and Automation Tools
Firstly, I enjoyed using their live chats. Later, I had to make automations like pop-ups, which initially wasn't straightforward. However, with their help and guidance, I was soon able to create any automation I needed. I really wish there was a part in the tool where I could gather product feedback from users.
June 29, 2024
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Sara C
Keeping Pace with Technology: com.se's Regular Updates Ensure Software Stays Current
The regular updates provided by com.se ensure that the software remains up-to-date with the latest technological advancements
June 24, 2024
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Logan G
Boost Your Marketing Effectiveness with User.com, No IT Team Required
As a person who knows the basics of Google Tag Manager, I consider User.com a very flexible tool that enhances my marketing skills. It's especially useful for marketing teams in startups, enabling us to achieve more without depending on the IT team. However, some features could be more adaptable. The vendor responded positively to my review in April 2020.
June 16, 2024
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Alexander
Game-Changing Customization Options in Software
I've found the software's customization options to be a game-changer, allowing me to tailor the platform to my specific needs
June 10, 2024
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Bobby
Superb Software with Outstanding Customer Support
I am extremely satisfied with User.com. Its marketing automation and email marketing features are outstanding. The software is user-friendly and their customer service is always available for assistance. User.com is easy to use and provides a wide range of features. The marketing automation is highly effective with impressive capabilities. The implementation process is simple and the onboarding experience is excellent. However, I think there could be more visually appealing templates for creating emails and pop-ups. I chose User.com because I believe it offers the best price-quality ratio. I switched to User.com because its marketing automation performs better.
June 2, 2024
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Noah Miller
Why We Decided to Part Ways with User.com
I have been using User.com as a comprehensive solution for my 100-person team for the past 5 months. We put a lot of time and resources into integrating it with our processes and tools. However, we had to discontinue its use due to several reasons. First, the user experience is terrible. It's hard to navigate or locate anything, even for our experienced support staff. We've previously used Intercom and Zendesk, so we have a basis for comparison. Second, it overcomplicates simple processes, causing us to spend more time resolving them instead of focusing on customer support. Third, while it offers many features, they are all basic or limited, forcing us to devise workarounds. Fourth, there are hidden charges for attaching files in letters/chats, which is not disclosed on their pricing page. This could potentially cost us an additional $1,000 per year on top of the $4,000 annual fee, which keeps increasing every month. Lastly, they are.
May 25, 2024
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Nicholas A
Streamlined Software Boosts Productivity
The software's ability to streamline my daily tasks has significantly increased my productivity
May 20, 2024
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Quintana D
Seamless Integration: Impressive Software Connectivity
The software's integration capabilities are impressive, it seamlessly connects with other platforms I use in my workflow
May 11, 2024
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Joan Rodriguez
Robust Software Features for Market Research
I particularly appreciate the software's robust features, such as its data analysis capabilities, which have been instrumental in my market research
May 7, 2024
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Dennis Miller
Affirming User-com's Positive Review
I believe there may be a misunderstanding. The review provided is already positive, praising user-com for their legitimacy and helpfulness during the installation process. There's no need for any changes to make it positive.
April 30, 2024
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Zachary
Commendable Cost-Effectiveness: Great Value for the Price
Lastly, the cost-effectiveness of this software is commendable, it provides great value for its price.
April 23, 2024
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David R
Efficiently Executes Intended Functions
This software provides numerous functions that typically require multiple tools, and it executes them excellently. The most valuable feature is that everything is interconnected and managed as a single system. The value is outstanding, particularly when you consider the usual cost of separate tools like chat, email marketing automation, popups, and user help systems. It mirrors many features of Intercom and does it well. I also appreciate the support, which is prompt, at least in the European time zone. There were a few bugs in the older version that occasionally frustrated me, and the user filtering sometimes didn't function. However, all these issues were fixed in the new version, which also introduced some fantastic new features.
April 15, 2024
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John G
Proactive Support Team at User.com
The User.com software is packed with features and has excellent automation potential, backed by a fantastic support team. I was particularly impressed when their customer success officer spotted a technical error in my automation setup, informed me about it, and fixed the issue before it could disrupt my email campaign. However, setting up User.com's automation can be a bit tricky as it requires planning the entire flow in advance. It's not as intuitive as Intercom, but it can automate more processes for your team and provide deeper insights into your relationships with your customers and users. I switched to User.com from Intercom because, while Intercom's startup offer is great value for money, the price after one year is too steep. I find that User.com offers the same, if not more, value for a more reasonable price. I really appreciate the vendor's responsiveness and their willingness to collaborate on a case study. It's been wonderful hearing their thoughts and feedback on how I'm able to use the platform to save so much time.
April 15, 2024