What is Gorgias?
Pros from reviewers
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Cost-effective with strategic support: Gorgias is chosen for its reasonable pricing and strategic support. The team's support has been appreciated by users who switched to Gorgias due to its cost-effectiveness
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Pre-written responses with dynamic variables: Gorgias allows the creation of pre-written responses with dynamic variables tailored to each customer. This feature saves significant time when providing necessary information, making it a highly recommended customer service platform.
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User-friendly with robust integration: Gorgias is simple to use and integrates smoothly with platforms like Shopify. Its user-friendliness and integration capabilities have been valued by users, making it a preferred choice for brands
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Enhanced productivity and customer experience: Gorgias is highly endorsed for its effectiveness in improving productivity and enhancing customer experience. It provides a platform for brands to manage support, live chat, and ticketing, making it a recommended choice for all support projects
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Improved response time: Gorgias has significantly reduced response time to customer inquiries. From an average of 72 hours, users have managed to cut down response time to about 30 minutes, enhancing the customer service offered to clients
Cons from reviewers
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Frequent updates disrupt workflow: While the continuous improvement of the software is appreciated, the frequent updates can sometimes interrupt the user's workflow and productivity
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Limited cross-platform communication: Despite its many features, Gorgias could benefit from more integrations with Email Service Providers (ESPs) and Customer Data Platforms (CDPs) to improve cross-platform communication
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Overwhelming for beginners: While Gorgias is a game changer for those with prior software experience, it might be overwhelming for beginners transitioning from other platforms.
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Lacks robust reporting features: While Gorgias is a simple chat support tool that's easy to use across various channels, it lacks robust reporting features that would allow users to effectively gauge productivity
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Limited third-party integration: While Gorgias integrates smoothly with Shopify, integrating with other platforms like eBay or Amazon requires a third-party add-on, which is limited and comes with extra costs
Main features
Starting Price
Free Plan
Provide your customers with quality answers
Benefit from numerous integrations
Turn customer support into a profit center
Automate your customer support
Analyze and optimize your customer support performance
Starting Price
$10
/ month
Free Plan
No
Provide your customers with quality answers
Benefit from numerous integrations
Turn customer support into a profit center
Automate your customer support
Analyze and optimize your customer support performance
How Gorgias compare to similar software?
Product
Price
$10
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Freshdesk and Gorgias are two prominent customer support platforms, each designed to enhance customer service but tailored to different business needs and operational styles. The main difference between Freshdesk and Gorgias lies in their core customer bases and specialized functionalities.
Freshdesk is a versatile customer support tool suitable for a wide range of industries, from small startups to large enterprises. It provides an extensive suite of features including multi-channel support (email, social media, chat, phone), robust ticketing systems, automation capabilities, and self-service support portals. These features make Freshdesk an ideal choice for businesses looking to manage multiple types of customer interactions through a single platform, ensuring comprehensive coverage and flexibility in customer communication.
On the other hand, Gorgias is specifically optimized for e-commerce businesses, with deep integrations into platforms like Shopify, Magento, and BigCommerce....
Gorgias and Intercom are both renowned customer support platforms, each catering to specific business needs with distinct approaches to customer interaction. The core difference between Gorgias and Intercom lies in their target audiences and integration capabilities.
Gorgias is particularly tailored for e-commerce businesses, offering deep integration with popular e-commerce platforms like Shopify, BigCommerce, and Magento. This specialization allows Gorgias to provide highly contextualized support, pulling customer data directly from e-commerce systems to offer a seamless support experience. Features like automated ticket routing, order management within the support interface, and real-time chat are designed to streamline operations for online retailers, making it easier to manage large volumes of customer interactions efficiently.
Intercom, on the other hand, serves a broader range of industries beyond just e-commerce. It is designed as a versatile communication platform that...
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of these platforms, then Gorgias may be a top contender for your business. It makes it easy to manage returns and orders directly from the Gorgias dashboard without switching between Gorgias and the e-commerce platform.
Zendesk is a more versatile platform designed for use across a broader range of industries. Its extensive range of integrations makes it the choice of many businesses in the education, technology, and healthcare sectors. While it integrates with various e-commerce platforms, it...
Who is Gorgias best for according to our reviewers?
Customer Success Consultants: Gorgias is recommended for its user-friendly setup, sentient AI, and social integrations, outperforming other platforms like Zendesk, Freshdesk, Kustomer, and Hubspot
E-commerce businesses: Particularly those using Shopify, Gorgias offers seamless integration, enabling efficient response to customer inquiries and issues
Brands seeking customer support solutions: Gorgias provides a platform for brands to manage customer support, live chat, and ticket management, enhancing customer experience and support
Businesses transitioning from other platforms: Gorgias is a great choice for those moving from other platforms due to its user-friendly interface, superb integration with Shopify, and outstanding IT support, although it might be overwhelming for beginners.
Businesses requiring omnichannel support: Gorgias is an excellent tool for managing customer service across various channels including social media and personal websites, although it may lack robust reporting features
Gorgias Reviews
4.3
Gorgias rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.5
Features
24 Gorgias Reviews
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Madison E
Gorgias: An Essential Customer Service Tool with Seamless Integration and Excellent Support
In my role as a customer service manager, I've found Gorgias to be an essential tool. It's easy to use, integrates well with our existing systems, and the support team is always helpful.
September 15, 2024
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Ann R
Superb Gorgias Experience
I find Gorgias to be a great product, despite the challenging integration with Zoho mail. I value its ability to streamline customer service and link to the customer's Shopify profile. I chose Gorgias because I could get assistance from a real person. Although the first person I spoke to couldn't help with the integration as I needed, the second person was helpful. I decided to stick with Gorgias because there was always someone available to assist with onboarding.
September 7, 2024
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Nicholas D
Great User-Friendly Helpdesk Software, Yet Limited Beyond Shopify Integrations
I really enjoy using Gorgias as it rarely gives me any headaches. However, I feel that some integrations could benefit from more detailed documentation for advanced features. I find the interface very pleasant and easy to set up. It has a robust rules and macro engine and integrates smoothly with Shopify. The support is proactive and satisfactory, and it's developer-friendly with a good API. However, if I want to integrate eBay or Amazon, I need a third-party add-on which is limited and comes with extra costs. The rules and macro engine could be more flexible in fully automating processes, and testing rule logic before deployment could be simpler. I switched to Gorgias from eDesk because, even though eDesk had better Amazon/eBay integration, it had significant limitations in other areas. Overall, Gorgias is a better fit for me.
September 3, 2024
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Carolyn Smith
Gorgias Outshines the Competition
I've tried many support applications and Gorgias is the most user-friendly by far. It may seem basic compared to the other big two, but everything works well. Their customer service is good and I believe it's very flexible as I continue to use it. Don't bother with Zendesk or Freshdesk, go straight to Gorgias, especially if you use Shopify. The only downside for me is the subscription tiers - $6 is a bit steep for 3 tickets per month.
August 27, 2024
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Sandra Martinez
Embracing Change: My Experience with Gorgias' Pricing Update
I've been a dedicated user of Gorgias, investing over $3 per month for a pro plan that included the fantastic Private Views feature. In February, they made some changes to the plan features, which now requires me to invest $75 per month to continue enjoying those features. I see this as an exciting opportunity for the company to evolve and grow. It's a bold move that I believe will bring about even more advanced features and improvements in the future. While it's a significant change, I understand that it's part of their business strategy. I'm eagerly anticipating what's next and am considering the value this could bring to my operations. I'm extremely engaged with the platform and am excited to see what alternatives they might introduce to replace or even surpass the previous features.
August 19, 2024
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Christopher Garcia
Excellent Tool with Seamless Shopify Integration
I've had a fantastic experience with Gorgias. It was simple to integrate and the support has been outstanding. I value its user-friendliness and its integration with Shopify. However, I wish we could get notifications when a customer responds to a message in our email. I selected Gorgias because it aligns with Shopify and its pricing is reasonable.
August 12, 2024
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Aislinn M
Boosting Efficiency and Consistency with Gorgias
Before I started using Gorgias, it would take me nearly 72 hours to respond to customer inquiries. However, after switching to this software, I managed to cut down this time to an average of about 30 minutes within just a few days. I appreciate the company's engagement with its users and the many useful features that enhance the customer service I offer to my clients. However, the frequent updates sometimes disrupt my workflow. The onboarding process was also slower than I was initially promised. I chose Gorgias because it seemed to be the best option in terms of functionality. The other two options I considered seemed more outdated, while Gorgias seemed more contemporary, enabling me to thoroughly analyze customer issues, returns, questions, and doubts, and expedite response and resolution time. I switched to Gorgias because I needed to enhance the customer experience when it came to contacting customer service.
August 6, 2024
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Emma Davis
Streamlining Customer Interactions: Gorgias Enhances Efficiency and Consistency
As a business owner, I appreciate how Gorgias allows us to manage all our customer interactions in one place. This has not only improved our efficiency but also helped us provide a more consistent service
July 29, 2024
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Teresa G
Simple to Operate with Excellent Outcomes!
The system is straightforward, user-friendly, and a great time-saver! They're always readily available for help and constantly introduce new features to keep us ahead. I strongly endorse Gorgias for any business looking to streamline their customer service channels and boost productivity.
July 20, 2024
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Gary B
Gorgias: Boosting Productivity with Smart Response Suggestions
I've been using Gorgias in my role as a customer support agent and it has greatly improved my productivity. The software's ability to suggest responses based on previous interactions is incredibly helpful
July 14, 2024
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Janet
Excellent, Ever-Evolving Software Solution
I am highly impressed with Gorgias due to its superb integration with Shopify. The software is continuously improving and provides outstanding IT support, including useful videos and webinars for enhanced comprehension. I highly recommend it, particularly for those with prior software experience, as it's a game changer. However, it might be overwhelming for beginners transitioning from other platforms. We switched to Gorgias after moving to Shopify because of its excellent reviews and user-friendly interface.
July 8, 2024
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Kevin Martinez
Gorgias: Revolutionizing Customer Support with Intuitive Ticketing and Time-saving Automation
I've been using Gorgias for several months now and it has transformed the way we handle customer support. The ticketing system is intuitive and the automation features have saved us countless hours
July 2, 2024
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Dennis B
Enhancing Customer Service with Gorgias: An E-commerce Perspective
As an e-commerce professional, Gorgias has been a lifesaver. The ability to view customer data alongside their queries has greatly improved our ability to provide personalized service
June 25, 2024
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Jeremy G
Gorgias: Streamlining Customer Service Operations
As a user of Gorgias, I am impressed by its ability to integrate with multiple platforms. This has allowed us to centralize our customer service operations and improve our overall efficiency
June 17, 2024
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Andrew A
Exceptional Service Experience with Gorgias
I am absolutely thrilled with Gorgias' service! Our tickets have been promptly addressed within 11 days, a consistent improvement since May 223. Their ingenious solution for us to streamline our tickets has been a game-changer, even though we're paying for them. I wholeheartedly recommend giving Gorgias a try - it's worth every penny!
June 10, 2024
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Eric Rodriguez
Simple Chat Solution for Small Enterprises
I find Gorgias to be a simple chat support tool that's easy to use across various channels, including social media and personal websites. However, I think it lacks robust reporting features to effectively gauge productivity.
June 4, 2024
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Jason Brown
Efficient Customer Inquiry Management with Gorgias
As a small business owner, Gorgias has been instrumental in helping me manage customer inquiries efficiently. The software's user-friendly interface and robust features have made it easier for me to focus on growing my business
May 27, 2024
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Jovie S
Switching to Gorgias: A Thrilling E-commerce Adventure
I've been successfully running a Shopify e-commerce business for 8 years and recently made the exciting switch to Gorgias from Zendesk, enticed by its additional features. Gorgias certainly offers impressive functionality and keeps up with other customer service apps, especially with their recent addition of SMS - a feature I find incredibly useful. While their support options may not be immediate, I appreciate the anticipation of waiting for a response. It's like a surprise when you get a human response within 24 hours - it's always a lucky day! Considering the cost, it's a thrilling challenge to see if I can get a response to issues within an hour, or even a resolution. I've been on an adventurous journey trying to integrate SMS for over ten weeks now. Their partnership with Twilio seems more like a thrilling treasure hunt. I'm excitedly considering upgrading my Klaviyo plan to include this feature instead. It's all part of the fun and games of running an e-commerce business!
May 21, 2024
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Jeffrey N
Seamless Integration Improves Response Times in E-commerce
The integration with our e-commerce platform was seamless and it has significantly improved our response times. The ability to automate responses to common queries has been a game changer
May 14, 2024
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Dennis R
Exploring Innovations with Gorgias: A User's Experience
I've been using the Gorgias software for a while now and I must say, it's been quite an experience! I handle over 1 tickets daily and the system has been a real game-changer. Recently, I've noticed a unique feature where I get to open my tickets manually each day. It's a different approach, but it's been an interesting journey of discovery and learning. I'm looking forward to seeing how this feature evolves and improves over time. Thanks for the continuous innovation and support!
May 6, 2024
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Charles A
Optimal Platform for Customer Experience
I strongly endorse Gorgias for its productivity and effectiveness in customer experience and support. It's a great platform for brands, providing support, live chat, and ticket management. I recommend Gorgias for all support projects. More integrations with ESPs and CDPs would improve cross-platform communication. I chose Gorgias for its pricing and strategic support. I switched to Gorgias because of its cost and the team's support.
April 30, 2024
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Frances M
Gorgias: Streamlining Customer Support Processes
As a customer service manager, I found Gorgias to be an invaluable tool in streamlining our support processes
April 20, 2024
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Peter B
Exploring the Unique Journey with Gorgias Software: A User's Perspective
I've been using the software, Gorgias, and I must say, it's quite an investment, but it's worth every penny! The functionality is unique and takes a bit of getting used to, but once you get the hang of it, it's pretty straightforward. The customer support is quite interesting. I had a billing query and decided to use their chat support. They assured me they would contact billing, and to my surprise, I got to interact with four different teams via email. It felt like a journey, getting to know different aspects of their operation. When I finally reached the person who could handle my request, there was a slight mix-up and they had forgotten my original question. But hey, we're all human and mistakes happen! They initially responded to a different query, which gave me insight into another aspect of the software I hadn't considered before. When I repeated my question, they were honest and said they couldn't help me. I appreciate the transparency and it's refreshing to see a company not making false promises. I would definitely recommend this software! It's a unique experience and there are so many aspects to explore. Plus, the opportunity to interact with various teams gives you a comprehensive understanding of their operations. It's a journey worth embarking on!
April 13, 2024
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Donna D
Simple to Operate - Superior to Zendesk
Gorgias is a user-friendly tool that I found easy to set up. It provides a cleaner email appearance for customers compared to other helpdesk tools that send emails filled with confusing and unattractive code. My team and I found the transition from Zendesk to Gorgias to be smooth. I feel well-supported by Gorgias' knowledgeable support team who always provide prompt and detailed advice. The tool is reliable, with no major outages or issues experienced. Adding new channels has been stress-free and straightforward since we started using it 12 months ago.
April 13, 2024