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9 Best Alternatives to Help Scout in September 2024

Alternatives & Competitors to Help Scout

1
Intercom

1 year free on the Advanced plan
2
Freshdesk

90% off the Pro plan for 1 year
3
Front

6 months free on Growth plan
4
HubSpot

75% off for 1 year
5
Freshchat

90% off the Pro plan for 1 year
6
LiveAgent

$120 credits on any plan
7
Slack

25% off new plan purchases
8
Zendesk

6 months free
9
Reply io

20% off all plans for 12 months

Here are competitors or alternatives to Help Scout and other similar Customer Support software. You need to consider some important factors when choosing a tool like Help Scout for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Help Scout that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Help Scout. Discover sofware like Intercom, Freshdesk, Front or HubSpot.

List of Alternatives to Help Scout

From Customer Support tools, we have selected the best alternatives to Help Scout based on reviews for each solution and similarities with Help Scout. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 927 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

2. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Help Scout

Help Scout has better positive reviews compared to Freshdesk: 95 vs 94

Help Scout is more user friendly than Freshdesk: 4.7 vs 4.5

Help Scout is better at value for money than Freshdesk: 4.4 vs 4.3

Freshdesk is more versatile than Help Scout: 94 vs 71

Why is Freshdesk a good alternative to Help Scout?

I believe Help Scout is a great alternative to Freshdesk due to several compelling reasons. Firstly, Help Scout offers a more intuitive and user-friendly interface, making it easier for teams to navigate and use. Secondly, Help Scout's pricing structure is more flexible and affordable, especially for small businesses or startups. It also provides a free plan for up to 10 users which is ideal for small teams. Thirdly, Help Scout's features are designed to foster better customer relationships with personalized responses and follow-ups. Lastly, Help Scout provides excellent customer service and support, ensuring that any issues are promptly addressed. To sum up, if you're looking for a cost-effective, user-friendly, and customer-focused help desk software, Help Scout is definitely worth considering.

What's the difference between Freshdesk and Help Scout?

Both Freshdesk and Help Scout are popular helpdesk platforms with dedicated user bases, but several key differences can guide you in selecting the right one for your business. One of the most significant differences lies in their pricing models. Freshdesk offers a range of pricing tiers, including a free plan for small teams, but charges per agent for its more advanced features....

See the full comparison between Freshdesk & Help Scout

3. Front

Streamline teamwork to delight customers.

4.6 (24 reviews)

1 deal available | Redeemed by 96 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Help Scout

Help Scout has better positive reviews than Front: 95 vs 91

Help Scout is better at customer support than Front: 4.7 vs 4.5

Help Scout is easier to set up than Front: 4.7 vs 4.5

Help Scout is more suitable for small businesses thanks to its good value for money than Front: 4.4 vs 4.2

Front has more features than Help Scout: 128 vs 71

Why is Front a good alternative to Help Scout?

I believe Help Scout is a great alternative to Front because of its user-friendly interface and robust features. Help Scout offers a shared inbox feature, allowing teams to work collaboratively and efficiently. This is particularly beneficial for customer service teams as it allows them to easily manage and respond to customer inquiries. Moreover, Help Scout's reporting capabilities are also impressive. It provides detailed reports that help you track team performance and customer satisfaction levels, enabling you to make data-driven decisions. Not to mention, Help Scout's pricing is more affordable compared to Front, making it a cost-effective solution for small to mid-sized businesses. Lastly, Help Scout’s integration with other apps like Slack, Trello, and Jira makes it versatile for various business needs.

What's the difference between Front and Help Scout?

Help Scout and Front are both customer support platforms that facilitate communication with customers, but they serve somewhat different needs and feature sets which might make one more suitable than the other depending on your specific business requirements.Firstly, the platforms cater to different kinds of communication workflows. Help Scout is primarily designed for businesses looking for...

See the full comparison between Front & Help Scout

4. HubSpot

CRM, marketing automation & customer service software suite

4.3 (24 reviews)

2 deals available | Redeemed by 1408 members

Prospecting CRM Marketing Automation Content Marketing AI Sales and Business

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

5. Freshchat

A centralized and optimized messaging service

3.9 (24 reviews)

1 deal available | Redeemed by 209 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

6. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

7. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1425 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

8. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

9. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 34 members

Prospecting Scheduling Lead Management AI Sales and Business

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

9 Best Alternatives to Help Scout in September 2024

Alternatives & Competitors to Help Scout

List of Alternatives to Help Scout

1. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

2. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

3. Front

Richard B

Essential Tool, Tough to Go Without

4. HubSpot

Davis

Essential HubSpot: Turbocharge Your Online Business

5. Freshchat

Emma G

Exceptional Customer Service Experience with Freshchat

6. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

7. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

8. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

9. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io