What is Crisp?
Pros from reviewers
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User-friendly interface: Crisp is easy to use and manage, with a clean design and a mobile app for responding to inquiries on the go
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Affordable pricing: Crisp offers a cost-effective solution with a free tier that meets most needs and upgrade options that are worth the expense
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Multiple communication channels: Crisp integrates several communication channels into one platform, including Twitter DMs, Telegraph, and Line, making it easier to respond to customers quickly
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Advanced features: Crisp provides advanced features like liveview, which allows users to see their customers navigating their site in real time, and a help docs solution (knowledge base) for integration with your website/apps
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Excellent customer support: The Crisp team is responsive and helpful, addressing user feedback and questions promptly.
Cons from reviewers
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Never-ending conversations: Users have reported that conversations on Crisp do not end, which can lead to confusion and clutter in the chat interface
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Limited customization options: Crisp does not allow customization of the user message without upgrading to the paid tier, which can be a disadvantage for users who want to personalize their communication but are not ready to pay for the service
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Issues with chat widget and mobile apps: Some users have reported problems with the chat widget not loading and the mobile apps crashing, which can disrupt communication with customers
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Cluttered user interface: The user interface on Crisp's web app can be cluttered and overwhelming, especially for newcomers, making it less user-friendly.
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Limited CRM capabilities: Crisp's CRM is described as a limited contact list with integration problems with other tools like Zapier and Integrately, making it less effective for managing customer relationships
Main features
Starting Price
Free Plan
CRM Feature
Live Chat Feature
Automation and Chatbot Features
Email Integration
Knowledge Base Creation
Starting Price
N/A
Free Plan
No
CRM Feature
Live Chat Feature
Automation and Chatbot Features
Email Integration
Knowledge Base Creation
How Crisp compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Crisp best for according to our reviewers?
Sales and Support Teams: Crisp's live chat and communication tool is user-friendly and integrates with other platforms like Twitter DMs, Telegraph, and Line, making it a great tool for these teams to manage customer inquiries and support
Marketing Teams: Crisp's ability to integrate with various platforms like Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp, and its email marketing, webchat, and chatbot features can help marketing teams communicate with customers more effectively
Small to Medium-Sized Businesses: These businesses can benefit from Crisp's affordable pricing and numerous features, such as integrating several communication channels into one platform, which allows for quick responses
Freelancers: Freelancers who manage multiple websites can utilize Crisp's free tier, which meets most requirements, and its mobile app and integration with preferred tools can help them manage customer interactions efficiently
E-commerce Businesses: Crisp's live view feature, which allows businesses to see customers navigating their site in real time, and its ability to handle multiple chats with various operators can help e-commerce businesses provide better customer service.
Crisp Reviews
4.5
Crisp rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.3
Likelihood to recommend
4.4
Features
24 Crisp Reviews
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Michelle N
Efficient Multi-Channel Support: Simplifying Customer Queries with Crisp
As a customer support agent, the multi-channel support offered by Crisp has made managing queries from different platforms much easier
September 16, 2024
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Philip
Enhancing Service Excellence: Valuable Customer Insights with Crisp Analytics
The analytics provided by Crisp have given us valuable insights into our customer interactions and helped us improve our service
September 8, 2024
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Gis M
Efficient Live-Chat Tool for All Websites: Crisp
I find Crisp to be an excellent tool for customer communication, enhancing responsiveness and offering proactive support. It's simple to set up, quick, and convenient. I value its user-friendly interface and the free plan, which is ideal for smaller projects. I appreciate that the project is continuously evolving, and I'm fond of the business hours settings and custom translations of the widget. However, I'm not pleased that the message history of the free plan only lasts 30 days, after which I can't access any messages. I believe it would be more beneficial to limit the number of users rather than the message history. I've also encountered some problems with the chat widget not loading and the mobile apps crashing.
September 1, 2024
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Drake G
Boosting Sales Productivity with Crisp Automation
As a sales representative, the ability to automate responses on Crisp has saved me countless hours and increased my productivity
August 27, 2024
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Amanda Jones
Seamless Integration of Crisp with CRM Software
The integration of Crisp with our existing CRM software was seamless, making it an invaluable addition to our workflow
August 17, 2024
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Gary Martinez
Essential Tool for Real-Time Visitor Communication
My overall experience with Crisp has been positive. I like the user map, the plugins that work with tools like Slack, and the excellent sync between the web, desktop, and mobile apps. I also appreciate the team features and potential integration with our internal CRM/authorization system. The comprehensive search and detailed user profiles are also useful. However, I find the NPS type triggers less flexible than I'd like and some settings can be tricky. Despite these minor issues, the value I get from using the tool is more than satisfactory.
August 11, 2024
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Elizabeth M
Great Tool, Yet Room for Improvement
In my view, Crisp needs to simplify its integrations with other tools to attract more customers. For example, ActiveCampaign, an effective but costly CRM for email marketing, doesn't directly integrate with WhatsApp, Instagram, etc. With Crisp, I can utilize email marketing, webchat, and chatbots on various platforms like Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp, which makes communication easier. However, the CRM they promote isn't a CRM, but a limited contact list with integration problems with Zapier, Integrately, etc. If I want to make changes or integrations, I have to use code, and they don't offer any help, stating it's "very easy". They also don't have a list of partners/developers for hire. I switched to Crisp due to delivery issues with Acumbamail.
August 3, 2024
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Hannah
Improved Customer Service with Live Chat on Crisp
The live chat feature on Crisp has significantly improved our customer service, allowing us to respond to queries in real-time
July 29, 2024
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Austin Rodriguez
Excellent Chat Application
The software gives me the ability to interact with customers on my website, but it doesn't appear to let me create campaigns for new leads I add. The seller responded that it is possible to do so and recommended reaching out to their support for more help.
July 20, 2024
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Billy J
Effortless and Lightweight Live Chat with Crisp
Crisp may not be the top choice, but it works well. Its main strength is its easy deployment and lightweight nature, which doesn't impact website performance. My clients have had positive experiences with Crisp, particularly with the mobile app. However, the user interface can be quite cluttered and overwhelming, especially on the web app, which can be confusing for newcomers. I chose Crisp for its simplicity.
July 16, 2024
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Ryan Rodriguez
An Exceptional Freelance Experience with Crisp
I'm absolutely thrilled with my experience with Crisp! They offered me a freelance opportunity that was not only financially rewarding but also flexible. The payment of 4 euros, which they promised within 7 days, was a significant amount for me. I found it incredibly respectful that they valued my time and effort, even asking me to work from 5am to 2pm. I'm genuinely impressed with their professionalism and commitment to their freelancers!
July 6, 2024
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Brian E
Effortless, Swift, Robust: Crisp Experience
I value Crisp for its capacity to handle multiple chats with various operators. I find features such as notes, message editing, live assist, and customization beneficial and cost-effective. However, I feel the feature that lets me view the other person's screen during a conversation could be more efficient, though it's still helpful. I also wish it could integrate with Freshdesk. The vendor has responded to my review, urging me to reach out regarding my issues with MagicBrowse for resolution.
July 2, 2024
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Joseph Davis
Quality Supermarket Software with Excellent Customer Service
I used crisp.nl for my shopping while in COVID quarantine. They offer a wide range of high-quality products. There was a minor issue with my last delivery, but crisp.nl promptly apologized, demonstrating excellent customer service. I plan to continue shopping with them and would recommend them to my friends.
June 22, 2024
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Roy
Crisp Delivers on Their Promise.
I find Crisp to be a reliable software that delivers on its promises. They offer good products, with sustainable packaging and delivery. I appreciate that they prefer seasonal items from smaller producers. Their app works well and provides a lot of information about the products. They offer good discounts and nice gifts. Their customer service is quick and friendly, responding via WhatsApp. The delivery guys are nice and the delivery is easy to track.
June 17, 2024
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Walter M
Excellent Food Quality with Crisp
A friend recommended Crisp to me and so far, we've loved the experience. Yes, it's a bit pricey, but the quality of the food is excellent and most of it is locally sourced.
June 10, 2024
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Daniel R
Ideal Software for Budding Startups!
I love Crisp! My favorite feature is the Help Desk, along with extras like shortcuts. Chris from their team is always very responsive and helpful. However, there's no option to filter between live chat and emails. I chose Crisp because it offers better pricing for basic features.
June 1, 2024
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Catherine Rodriguez
Poor User Experience, Not Worth the Investment.
The delivery experience with Crisp starts off poorly due to issues with Google Maps providing incorrect pins. Despite enjoying the food, the overall customer experience is terrible, making me prefer doing my own groceries rather than dealing with their delivery personnel. I've ordered twice and both times, the deliveries were late and unpleasant. I plan to delete my account as soon as possible. It's a shame, they really need to hire better delivery staff.
May 26, 2024
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Joe Johnson
Engaging Review on Lekker Software
I find Crisp very convenient for trying a variety of organic produce from local farms. I highly recommend the grass-fed beef and raw dairy. However, I wish the app had selectable text for translating the produce descriptions.
May 18, 2024
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Ashley S
Adore this software! Surpasses other LiveChat tools in features.
I have utilized Crisp on multiple websites and have recommended it to several clients. The free tier meets most requirements, but some upgrade options are certainly worth the expense. It's an excellent product with an impressive range of features, even in the free tier. It has a superb mobile app and integrates with my preferred tools. It also provides advanced features like liveview, which lets me see my customers navigating my site in real time. My only suggestion would be to allow customization of the user message without needing to upgrade to the paid tier. Apart from that, the product is flawless. The vendor responded to my feedback in March 2020, expressing their appreciation.
May 14, 2024
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Randy Jones
Comparable to Other Livechat Tools, Plus User View Feature!
I'm a big fan of Crisp. After evaluating over 20 live chat options, I chose Crisp. I suggest starting with it and if more features or marketing capabilities like Intercom are needed, you can upgrade later. Switching from Crisp to Intercom is as easy as changing a code snippet. Crisp has an excellent interface and the installation is straightforward - all you need to do is add a code snippet to your site's header. It offers a freemium tier that meets most needs and provides many design options for the live chat box. It also has a 'live view' feature that lets you see exactly what your users are doing, which is great for helping them with any problems. The Crisp team has always been helpful whenever I had questions. I have nothing negative to say about this product. It's a more affordable alternative to big names like Intercom, and you can easily launch it on your site.
May 5, 2024
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Bobby Johnson
Exemplary Customer Service Experience with Angelique at Crisp
I had the opportunity to interact with a customer service representative named Angelique and found her to be quite professional. The support was impressively structured and she was consistent in her responses, giving me the impression that she was well-prepared. It felt like they truly valued the customer's perspective.
April 29, 2024
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Kenneth Williams
Crisp's Affordable Plans: A Game-Changer for Small Business Owners
As a small business owner, the affordable pricing of Crisp's plans has been a game-changer for us
April 21, 2024
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Russell Williams
Crisp is Unquestionably the Best!
As a Canadian Australian, I've struggled to find high-quality produce and products in the Netherlands until I discovered Crisp. It's the best grocery store and app in the country, offering a wide variety of unique and healthy options that I find really satisfying. The quality of their fruits and vegetables is higher than market standard and reasonably priced. I'm particularly impressed with their meat and fish suppliers, especially Schmidts zeevis. I used to buy from them in bulk due to their distance from my home, but now that Crisp carries their products, I couldn't be happier. I find that I pay the same or even more at other big chain grocery stores for inferior quality foods. Crisp is simply the best!
April 15, 2024
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Eric B
Crisp's User-Friendly Interface for Project Managers
As a project manager, I found Crisp's interface to be incredibly user-friendly and intuitive
April 14, 2024