What is Spiceworks?
Pros from reviewers
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Free software: Spiceworks is a free software, making it a cost-effective solution for small businesses and IT professionals
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User-friendly: The software is easy to use and navigate, with a user-friendly interface that makes it accessible to a wide range of users
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Network scanning: Spiceworks has the ability to scan networks and identify connected devices, providing detailed information such as IP addresses
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Community and forum: The platform offers a valuable resource for IT professionals with its forums and feedback system, allowing users to share knowledge and advice
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Cloud-based ticketing system: The Spiceworks IT Helpdesk Cloud version provides a convenient and efficient ticketing system, eliminating the need for hosting and making it easier for clients to log tickets.
Cons from reviewers
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Mobile app lacks graphics: While the Spiceworks mobile app is functional, it is text-heavy and could benefit from more visual elements to enhance user experience
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Ad-supported platform: Spiceworks is ad-supported, which can be distracting and annoying for some users, although this is a trade-off for the software being free
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No single app for community and forum features: Users have expressed a desire for a unified app that combines the community and forum features, rather than having them separated
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Unreliable inventory system: Some users have reported that the inventory system is not always accurate or reliable, particularly when it comes to identifying specific hardware details or conducting license key audits
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Limited reporting capabilities: While Spiceworks does offer custom report generation, some users feel that the reports could be more streamlined and focused, eliminating redundancy and highlighting key areas.
Main features
Starting Price
Free Plan
Issue auditing
IT management made easy
Community power
App center
Mobile access
Starting Price
N/A
Free Plan
No
Issue auditing
IT management made easy
Community power
App center
Mobile access
How Spiceworks compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Spiceworks best for according to our reviewers?
Tech Support Representatives: Spiceworks is a useful tool for tech support representatives, offering a simple and reliable ticketing system, despite its commercial nature favoring paying partners.
IT Consultancy Businesses: Spiceworks' cloud-based IT Helpdesk is suitable for IT consultancy businesses, offering fundamental functions of a ticketing system without the need for hosting
IT Incident Management Teams: The software is excellent for managing IT incidents, with user-friendly ticket creation, assignment, and progress tracking, as well as custom report generation
IT Professionals: The platform provides a valuable resource for IT professionals with its forums and feedback system, despite its ad-supported nature and text-heavy mobile app
Small Businesses: Spiceworks is a user-friendly and cost-effective solution for small businesses, offering a variety of free features including network scanning and device identification
Spiceworks Reviews
4.5
Spiceworks rating
4.5
Ease of use
4.0
Customer service
4.6
Value for money
4.3
Likelihood to recommend
4.2
Features
24 Spiceworks Reviews
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William G
Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch
The free version of Spiceworks offers so much value, it's hard to believe such a powerful tool can be available at no cost.
September 17, 2024
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Una M
Intuitive and User-Friendly Interface: Spiceworks Review
The user interface of Spiceworks is very intuitive and easy to navigate, even for non-technical staff
September 8, 2024
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Wayne G
Spiceworks - Streamlining Ticket Management
Spiceworks is a remotely hosted software, eliminating the need for local setup. I found the setup process to be straightforward and I use it daily. It enables me to create tickets, and there's a page for users to do the same. Tickets can also be created via email and I receive notifications once a ticket is created. It's a simple, yet very useful tool. It's free and outperforms other systems I've tried. It's fully customizable for any category needed and it always works. It's ideal for a simple ticketing system. There are ads on the website since it's free, but it's not a major issue. It's not as detailed as some other systems. I chose Spiceworks because it was free and it met all our needs.
September 3, 2024
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Larry R
Seamless Integration: Spiceworks Enhances Workflow Efficiency
I love how Spiceworks integrates seamlessly with other tools we use, it has improved our workflow significantly
August 26, 2024
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Merrick G
Spiceworks: A Cost-Effective Solution for Small Businesses
I initially found Spiceworks great, but as my company expanded, the tool couldn't keep up. It's free and perfect for small businesses, providing a costless ticketing tool. However, it lacks a knowledge base. The asset management was initially good, but it became ineffective once we surpassed 200 assets. The software was often down due to database management problems. I chose Spiceworks for its price and switched to it because my previous tool was difficult to configure and manage.
August 18, 2024
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Marshall S
Robust Reporting: Empowering Decision-Making with Spiceworks
The reporting feature in Spiceworks is very robust, it provides detailed insights that help in decision making
August 12, 2024
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Ronald
Top-notch Ticketing Solution
I find Spiceworks to be a great tool for us. It's user-friendly and an improvement over other ticketing systems we've considered. It's been incredibly beneficial to keep track of our tickets, especially with the mobile tool that allows us to access and modify tickets when we're on call. We used to use Excel to track calls and troubleshoot with customers, but Spiceworks has been a better solution, accessible both in the office and on mobile devices. We appreciate the ability to add and modify fields in the ticketing system to keep track of specific customer information. This has been a huge benefit compared to our previous manual tracking, and we haven't noticed any downsides. We chose Spiceworks because it was more user-friendly and its tools better suited our needs.
August 5, 2024
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Alan S
Help Desk at Your Fingertips with Spiceworks
Starting a new role in a company without a Help Desk or structure, I found Spiceworks to be the most beneficial tool for enhancing IT services. It shifted user responsibility to reporting IT issues via email, which improved overall satisfaction. The ticketing system identified and rectified issues due to infrastructure weaknesses, poor procedures, or misplaced processes. I initially used Spiceworks in the cloud, then moved the database to our VM without any data loss. It's an efficient, user-friendly platform. Adding technicians and break-fix categories helped identify areas for improvement, allowing IT to focus on root causes and implement preventative solutions. However, the reports could be more streamlined to eliminate redundancy and focus on key areas. I chose Spiceworks mainly because it's free, which was perfect for our tight budget. We also added Manage Engine, and the integration has been invaluable, providing us with analytics, desktop management, and patching.
July 30, 2024
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Russell W
Spiceworks' Inventory Management: A Lifesaver for IT Asset Management
The inventory management feature of Spiceworks is a lifesaver, it has made managing our IT assets a breeze
July 20, 2024
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Karen Rodriguez
Great Free Tools
I find Spiceworks to be a nice free tool, I personally use it for helpdesk.
July 16, 2024
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Albert
Top-Notch Service Desk Solution at an Unbeatable Price
I consider Spiceworks an excellent tool for managing our IT incidents. It's user-friendly, particularly for ticket creation, assignment, and progress tracking. I value its custom report generation feature for analysis and monitoring. So far, I have no issues with the tool and I'm excited to further explore and utilize its features in our company.
July 8, 2024
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Marilyn S
Spiceworks User Community: A Gold Mine of Information
The user community on Spiceworks is a gold mine of information, I've found solutions to many complex issues there
June 29, 2024
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Michelle Johnson
Praising the Invaluable Assistance of the Spiceworks Community
I absolutely love the Spiceworks community! They are incredibly helpful when it comes to resolving technical issues. Their assistance is truly invaluable!
June 24, 2024
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Orson S
Excellent Help Desk Tool, Disappointing Inventory System
I find Spiceworks excellent for managing help desk tickets. I've been able to customize our end-user portal and create multiple ticket templates using HTML. The mobile application for iOS and Android is the best I've seen, with a great GUI, user-friendly interface, and easy setup. However, the inventory system is not as reliable for producing accurate information. For example, it couldn't provide the specific make and model of the current monitors when we were upgrading our end users to dual monitors. It also had issues scanning computers with two monitors, often showing only one. During a license key audit, it inaccurately showed that several computers had three iterations of office installed. Recently, we've had issues with Spiceworks failing to complete scans of 180 assets without errors, and it often locks up, preventing end users from accessing the help desk portal. Due to these issues, we've switched to LanSweeper for asset tracking.
June 18, 2024
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Hadley
Experience the Power of SpiceWorks Cloud IT Helpdesk for Free!
I find that the Spiceworks IT Helpdesk Cloud version fulfills all my requirements for a cloud-based ticketing system. While it may lack some features, it carries out all the fundamental functions expected from an IT support helpdesk ticketing system. I have been a user of the Spiceworks community for years, and started using their IT Helpdesk when it was launched. I stopped using it until they released their cloud IT Helpdesk, which is more convenient for me as it eliminates the need for hosting. Now, I have an excellent IT helpdesk for my clients to log tickets with, and it's completely free. The only drawback was that it was initially released as a windows installer, which was not suitable for my business as I don't have my own servers. However, when the Cloud IT helpdesk version was launched, I resumed using Spiceworks IT helpdesk. Despite lacking some premium features, it covers the basics and is suitable for my IT consultancy business. I initially tried the installable Spicework.
June 10, 2024
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Ursuline G
Exploring Spiceworks: A Cost-Effective Help Desk Solution
I find Spiceworks extremely useful as a Help Desk software. It was simple for my team and users to implement. Its free nature is a significant benefit, making it easy to deploy and comprehend for users. While it may lack some features and reports that other software possess, its cost-effectiveness compensates for it. We primarily chose Spiceworks for its pricing and switched to it to cut costs.
June 4, 2024
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Diane Rodriguez
Spiceworks' Network Monitoring: Real-Time Device Performance Tracking
I find the network monitoring feature of Spiceworks incredibly useful, it helps me keep track of all devices and their performance in real-time
May 25, 2024
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Crosby D
Spiceworks: A Game-Changer for Tech Support
As a tech support representative, I absolutely love using help desk software like Spiceworks to assist clients with their computer issues. In the vast sea of software available today, Spiceworks stands out as a tool that we, as helpdesk specialists, can rely on to effectively troubleshoot computer problems and provide top-notch assistance to users. It's a game-changer!
May 19, 2024
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Donna B
Efficient Ticketing System in Spiceworks
The ticketing system in Spiceworks is top-notch, it has streamlined our IT support process significantly
May 14, 2024
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Charlotte W
Understanding Spiceworks: A Platform for Serious Business Investment
As a user, I've found that Spiceworks is primarily a commercial site that prioritizes its paying partners. This means that if you link to anything, even freeware, without being a paying partner, your post may not be visible. I find this to be a unique business model. It's as if they've taken a leaf out of Google's playbook. I appreciate their commitment to their partners and their efforts to maintain a professional environment. It's a great platform for those who are serious about their business and are willing to invest in it.
May 5, 2024
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Zachary
Spiceworks: Your Ultimate IT Solution Provider
I highly recommend Spiceworks, a fantastic and free software that is user-friendly and perfect for small businesses. I particularly love its ability to scan my network and identify connected devices, providing detailed information like IP addresses. It offers more free features compared to other platforms and is a valuable resource for IT professionals with its forums and feedback system. However, it does have a few drawbacks. The mobile app is text-heavy and could use more graphics. I also wish there was a single app that combined the community and forum features. The platform is ad-supported, which can be annoying but understandable since it's free. Lastly, I find the ticketing system, especially the delete function, could be more user-friendly.
April 27, 2024
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Dennis G
Spiceworks: The Ultimate IT Management Solution
I've been using Spiceworks for years and it has never failed to impress me with its comprehensive IT management features
April 23, 2024
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Benjamin Miller
Convenient Cloud Access: Spiceworks Review
I appreciate the cloud-based nature of Spiceworks, it allows me to access the system from anywhere, anytime
April 16, 2024
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Jeremy N
Plenty of Great Resources and a Pleasing Interface
I appreciate the abundant resources and pleasant community in Spiceworks. I also find the tool reviews quite useful.
April 13, 2024