What is Kustomer?
Pros from reviewers
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Efficient handling of calls and emails: Kustomer enables efficient handling of calls and emails, allowing for effortless follow-up with clients and quick resolution of customer issues, with all necessary data easily accessible
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Support for multiple communication channels: Kustomer supports multiple communication channels, allowing businesses to engage with their customers on different platforms such as email, chat, and social media, providing a smooth and consistent experience for customers.
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Sleek and efficient interface: Kustomer offers a well-designed, smooth, and user-friendly interface that is not cumbersome or hard to use, making it easy to navigate and enjoyable to use
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Exceptional reporting feature: The software provides deep insights not only about customers but also about team performance and productivity, with detailed reporting that is superior to other HelpDesk or CRM systems
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Full visibility of customer insights: Kustomer provides full visibility of customer insights, aiding in customer retention and growth, and offering a comprehensive timeline of all customer interactions across multiple channels
Cons from reviewers
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High cost: Kustomer is quite pricey and only caters to companies that can afford 8 or more seats, making it unsuitable for smaller businesses
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Learning curve: While Kustomer's conversation system is user-friendly, it took some time for users to fully grasp how to use it, indicating a steep learning curve
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Slow report export function: Users have reported that the report export function could be faster, which can slow down productivity
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High pricing: The pricing can be a bit steep, so it may not be the best choice for companies on a tight budget
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Inconsistent data: There are times when Kustomer's raw data doesn't match UJET rated surveys, which can be challenging for accurate reporting and analysis.
Main features
Starting Price
Free Plan
Omnichannel Approach
Automation Tools
Real-Time Analytics and Reporting
Unified Customer View
Intelligent Routing
Starting Price
N/A
Free Plan
No
Omnichannel Approach
Automation Tools
Real-Time Analytics and Reporting
Unified Customer View
Intelligent Routing
How Kustomer compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Kustomer best for according to our reviewers?
Businesses with Multiple Communication Channels: Kustomer supports multiple communication channels, allowing businesses to engage with their customers on different platforms such as email, chat, and social media, providing a smooth and consistent customer experience
Large Companies: Kustomer is best suited for larger companies that can afford 8 or more seats, as it is quite pricey and may not be suitable for smaller businesses
Customer Service Teams: These teams can utilize Kustomer's user-friendly interface and detailed reporting features to monitor team performance and productivity, as well as gain deep insights into their customers
Call Centers: Kustomer's ability to efficiently handle calls and emails, as well as its feature to record calls, makes it an excellent tool for call centers. It also allows for easy follow-up with clients as tickets stay in an agent's bucket for an extended period
Businesses Seeking to Improve Customer Support: Kustomer is an excellent tool for providing fast and efficient customer support. It allows users to resolve customer issues quickly as it contains all the necessary data, especially when assisting callers.
Kustomer Reviews
4.6
Kustomer rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.4
Likelihood to recommend
4.4
Features
19 Kustomer Reviews
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Hyacinth D
Kustomer: Streamline Your Customer Conversations Effortlessly
While I initially found the Kustomer platform somewhat challenging to learn, especially as a business new to customer service software, I appreciate that it provides the necessary tools for excellent customer service. It offers a comprehensive timeline of all customer interactions, whether via chat, email, or SMS, which aids in understanding and meeting customer needs. I like that all queries are displayed in one panel, preventing duplicates and providing a centralized location for managing customer conversations. The integration with other tools and platforms, such as messaging apps and Shopify, is also beneficial. However, the pricing can be a bit steep, so it may not be the best choice for companies on a tight budget. But if you're in search of an app that can organize your conversations and provide visibility at all times, I would definitely recommend considering Kustomer.
August 11, 2024
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John Johnson
Kustomer's CRM: A Sales Rep's Top-Notch Tool
As a sales representative, I've found Kustomer's CRM features to be top-notch. It has helped me keep track of all my interactions with clients and manage my pipeline effectively
August 5, 2024
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Virginia E
Insightful Analytics: Enhancing Customer Understanding and Strategy Tailoring
As a marketing professional, I've found Kustomer's analytics features to be very insightful. They have helped us understand our customers better and tailor our strategies accordingly
July 27, 2024
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Miller S
Voicing Opinions on Kustomer
I value Kustomer's ability to record calls, enabling us to review our agent's customer interactions in one place, which saves time and space in our call center. Unlike other systems that need multiple tools, Kustomer offers everything we require. However, there are times when Kustomer's raw data doesn't match UJET rated surveys, which can be challenging. Overall, it's an excellent tool.
July 20, 2024
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Donald F
Thriving with Kustomer: A Remarkable Journey
I consider Kustomer an excellent platform that I use daily for conveying processes and decisions to our customers and agents. It excels in customer communication and is also great for internal communication within our company. I highly recommend Kustomer and have no negative feedback to give about it.
July 15, 2024
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Sandra B
Efficient Task Management with Kustomer: A Project Manager's Perspective
As a project manager, I've found Kustomer's task management features to be extremely useful. It has helped us stay organized and ensure that no task falls through the cracks
July 8, 2024
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Daniel S
Reliable Kustomer Service Excellence
I find Kustomer to be an excellent tool for providing fast and efficient customer support. It allows me to resolve customer issues quickly as it contains all the necessary data. It's especially helpful when assisting callers, as all the required information is easily accessible. It's very detailed and greatly helps in retrieving caller information, enabling me to assist them effectively daily. So far, I haven't experienced any problems using this tool.
June 29, 2024
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Christine N
Kustomer: Ensuring Secure Customer Data for IT Professionals
As an IT professional, I've appreciated Kustomer's commitment to security. Knowing that our customer data is safe gives us peace of mind
June 24, 2024
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Odessa D
Effective Collaboration Features: Streamlining Teamwork and Enhancing Customer Service
As a team lead, I've found Kustomer's collaboration features to be very effective. It has made it easier for us to work together and provide consistent service to our customers.
June 15, 2024
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Dexter D
Kustomer: Streamlining Operations with Automation
As an operations manager, I've been impressed by Kustomer's ability to automate routine tasks. This has freed up our team to focus on more complex issues
June 8, 2024
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Kimberly S
Kustomer: Prioritizing Seamless Customer Care Across Channels
I value Kustomer for its ability to support multiple communication channels, allowing businesses to engage with their customers on different platforms such as email, chat, and social media. This provides a smooth and consistent experience for customers. I have no issues with it, as it functions flawlessly, particularly for outsourcing companies.
June 1, 2024
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Daniel Davis
Kustomer: Enhancing Customer Satisfaction with Omnichannel Support
As a business owner, Kustomer has been instrumental in helping us maintain high levels of customer satisfaction. Its omnichannel support has allowed us to interact with customers on their preferred platforms seamlessly
May 25, 2024
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Theresa A
Kustomer: A Game-Changer in Email Communication and Collaboration
I consider Kustomer to be superior in all aspects of email sending and communication with colleagues or customers. It's user-friendly, easy to navigate, and enjoyable to use. So far, I haven't encountered any downsides and I find it more comfortable to use than Zendesk. I chose Kustomer because it excels in all areas of email communication.
May 19, 2024
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Rowan D
Kustomer's AI Enhances Customer Service and Reporting
Kustomer's AI capabilities have greatly enhanced our ability to respond to customer inquiries in a timely manner. The software's reporting features have provided us with valuable insights into our performance and areas for improvement
May 11, 2024
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Victoria Johnson
Excellent Resource for Streamlining Customer Service and Help Desk Operations
I find Kustomer to be a superior tool compared to others, although it could use more comprehensive and easy-to-understand documentation. I chose it for my customer service and help desk needs after evaluating other major brands. The results were positive and it effectively improved our help desk operations. Its conversation system is user-friendly. However, it took some time for me and my colleagues to fully grasp how to use it. The report export function could also be faster.
May 6, 2024
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Drake M
Boosting Team Efficiency with Intuitive and Robust Features
its intuitive interface and robust features have significantly improved our team's efficiency. The ability to integrate with other platforms we use daily, such as Slack and Gmail, has been a game-changer
April 29, 2024
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Amy J
Effortless Navigation with Kustomer
In my tenure at IntouchCX, I've had an excellent experience with Kustomer. It has enabled us to efficiently handle our calls and emails and follow up with clients effortlessly as tickets stay in an agent's bucket for an extended period. As a Subject Matter Expert, we occasionally need to review our agent's surveys, be it CSAT or DSAT, but any problems are promptly escalated and resolved. We transitioned to Kustomer because it's cost-effective, user-friendly, and offers more precise data.
April 21, 2024
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Alan C
Streamlining Customer Service with Kustomer
As a customer service manager, I've found Kustomer to be an invaluable tool for streamlining our processes
April 15, 2024
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Sophia Jones
Exploring Kustomer: A Deep Dive into Case Management and Category Features
I really value Kustomer's ability to save documentation per case and fully utilize its case categories feature. However, I find the font sizes to be displeasing to the eyes.
April 15, 2024