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8 Best Alternatives to Zoho Desk in September 2024

Alternatives & Competitors to Zoho Desk

1
Zendesk

6 months free
2
Freshdesk

90% off the Pro plan for 1 year
3
Zoho

$2,500 in credits for 1 year
4
Intercom

1 year free on the Advanced plan
5
LiveAgent

$120 credits on any plan
6
Slack

25% off new plan purchases
7
LiveChat

$150 credits (Team, Business and Enterprise Plans)
8
Freshworks

90% off the Pro plan for 1 year

Here are competitors or alternatives to Zoho Desk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Zoho Desk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zoho Desk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zoho Desk. Discover sofware like Zendesk, Freshdesk, Zoho or Intercom.

List of Alternatives to Zoho Desk

From Customer Support tools, we have selected the best alternatives to Zoho Desk based on reviews for each solution and similarities with Zoho Desk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.2 (25 reviews)

1 deal available | Redeemed by 1020 members

Customer Experience Customer Support CRM AI Customer Support

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshdesk

Customer service software to optimize your client communication

4.4 (24 reviews)

1 deal available | Redeemed by 321 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Zoho Desk

Freshdesk has better positive reviews compared to Zoho Desk: 94 vs 93

Freshdesk is better at customer service than Zoho Desk: 4.7 vs 4.5

Zoho Desk is better at value for money than Freshdesk: 4.5 vs 4.3

Zoho Desk is more versatile than Freshdesk: 142 vs 94

Why is Freshdesk a good alternative to Zoho Desk?

I believe Zoho Desk is a great alternative to Freshdesk due to its comprehensive set of features and competitive pricing. Zoho Desk offers a robust ticketing system, multi-channel support, and advanced reporting capabilities, similar to Freshdesk. However, it goes a step further with features like AI-powered assistance for quicker issue resolution and a built-in call center solution. This makes it a more complete customer service platform.

Additionally, Zoho Desk's seamless integration with other Zoho products can be extremely beneficial for businesses already using Zoho's suite of tools. It allows for easy data sharing between departments and simplifies workflows. Finally, considering the feature set offered, Zoho Desk comes at a lower price point than Freshdesk, making it an attractive choice for businesses looking for cost-effective solutions.

What's the difference between Freshdesk and Zoho Desk?

Zoho Desk and Freshdesk are both highly regarded customer support platforms, yet they cater to businesses in distinct ways, reflecting differences in their design philosophy, feature sets, and user interface.The primary distinction between Zoho Desk and Freshdesk lies in their approach to customer support management and the ecosystems they integrate with.

See the full comparison between Freshdesk & Zoho Desk

3. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 123 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Zoho Desk

Zoho Desk is a better solution based on percentage of positive reviews than Zoho: 93 vs 85

Zoho is a better solution for customer support than Zoho Desk: 4.6 vs 4.5

Zoho Desk pricing plans are more competitive than Zoho: 4.5 vs 4.3

Zoho Desk is better at number of features than Zoho: 142 vs 85

Why is Zoho a good alternative to Zoho Desk?

I find Zoho Desk a good alternative to Zoho due to its specialized focus on customer service. While Zoho offers a broad suite of applications for various business needs, Zoho Desk is specifically designed to improve customer support operations. It provides a range of features such as multi-channel support, ticket management, and automation that streamline the process of addressing customer issues and queries.

Moreover, Zoho Desk integrates seamlessly with other Zoho products and external systems, ensuring smooth data flow across platforms. It also offers robust reporting and analytics tools that help in understanding customer behavior and improving service quality. Its user-friendly interface and customizable options make it easy to adapt to specific business requirements. Therefore, for businesses looking to enhance their customer service experience, Zoho Desk can be an excellent choice.

What are the differences between Zoho and Zoho Desk?

I understand that Zoho and Zoho Desk might seem similar, but they serve different goals. Zoho is a comprehensive suite of business software applications, including tools for CRM, project management, HR, finance, and more. It's designed to streamline all aspects of business operations.

On the other hand, Zoho Desk is a specific product within the Zoho suite. It's a helpdesk solution that focuses on customer service. It allows businesses to manage customer support tickets, track agent productivity, and analyze performance metrics. It provides features like ticket management, social media integration, and knowledge base creation.

So essentially, while Zoho is a broad collection of various business tools, Zoho Desk is a specialized tool for managing customer service operations.

4. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.3 (24 reviews)

1 deal available | Redeemed by 927 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

5. LiveAgent

Customer support software

4.6 (24 reviews)

1 deal available | Redeemed by 124 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

6. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1425 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

7. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 191 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

8. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 954 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

8 Best Alternatives to Zoho Desk in September 2024

Alternatives & Competitors to Zoho Desk

List of Alternatives to Zoho Desk

1. Zendesk

Emma Rodriguez

Empowering Customers: Zendesk's Knowledge Base Feature Review

2. Freshdesk

Amber

Empowering Customers: Freshdesk's Knowledge Base Revolution

3. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

4. Intercom

Jesse Smith

Intercom: Empowering Customization for Tailored Solutions and Branding

5. LiveAgent

Diana W

LiveAgent Resolves My Support Issues, Empowering Daily Customer Assistance

6. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

7. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

8. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions