What is Pipefy?
Pros from reviewers
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Accountability and Bottleneck Identification: The software holds those assigned a task accountable for their actions and allows for easy identification of bottlenecks to fix any issues
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Client Involvement: Pipefy involves clients in the process, enabling them to track the progress of their briefs, which aids in the client's approval process
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Advanced Customization: Pipefy offers advanced customization options, allowing users to manage nearly any process they require, from procurement to sales to recruitment to project management
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User-Friendly: Pipefy is straightforward and user-friendly, making it excellent for group projects and helping users meet their sales closing goals
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Integration and Automation: Pipefy allows for integration with other systems through email and API, and enables users to automate routine tasks, integrate APIs with other services, and even build MVPs.
Cons from reviewers
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Poor customer support: Several users have reported issues with customer support, including slow response times, unresolved issues, and lack of assistance in resolving bugs
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Limited features in basic plans: Some features that could be extremely beneficial for managing processes are only accessible in higher plans, limiting the functionality for users on basic plans
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High cost for small businesses: Despite the advanced customization and process management capabilities, the cost of Pipefy, particularly for higher plans, can be prohibitive for small businesses, especially considering exchange rates
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Inadequate API transaction inclusion: For businesses needing to integrate with other systems, the number of transactions included in the price plans may be insufficient, potentially leading to high costs
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User interface and experience issues: Some users have reported that the user interface could use a refresh, and that the user experience with sub-processes isn't great. The reporting feature has also been criticized for lacking qualitative information.
Main features
Starting Price
Free Plan
Collaboration made easy
Workflow automation
Customizable Kanban Boards
Integrations galore
Analytics and reports
Starting Price
N/A
Free Plan
No
Collaboration made easy
Workflow automation
Customizable Kanban Boards
Integrations galore
Analytics and reports
How Pipefy compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Pipefy best for according to our reviewers?
Project Managers: Project managers can use Pipefy to manage and create processes from scratch, including procurement, sales, recruitment, and project management, with the ability to attach documents, email checklists, and link to other pipes
Developers: Developers transitioning from other platforms like Trello can use Pipefy to better organize tasks using custom fields, automate routine tasks, integrate APIs with other services, and build MVPs
Business Process Managers: Business process managers can use Pipefy as a tool to understand workflows and address complex cases, engage with people outside the organization at any point in the workflow, and easily integrate with other systems using comprehensive open APIs. However, they may find the support lacking and the user interface in need of a refresh.
Small Businesses: Small businesses may find Pipefy beneficial for managing various processes, but may struggle with the cost, especially for features only available in higher plans
Sales Teams: Sales teams can use Pipefy to manage group projects and meet sales closing goals, with the software holding team members accountable for their tasks and identifying bottlenecks
Pipefy Reviews
3.8
Pipefy rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.4
Features
24 Pipefy Reviews
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Gary F
Boosting Productivity with this Exceptional Collaboration Tool: Pipefy
I find Pipefy to be straightforward, user-friendly, and excellent for group projects. It's instrumental in helping me meet my sales closing goals. The customer service is exceptional, with quick responses. The software holds those assigned a task accountable for their actions and allows for easy identification of bottlenecks to fix any issues. It involves clients in the process, enabling them to track the progress of their briefs, which I believe aids in the client's approval process.Pipefy is a fantastic tool as it allows me to create and manage any type of process from scratch. It handles everything from procurement to sales to recruitment to project management. It simplifies my life by allowing me to attach documents, email checklists, and link to other pipes.The support staff at Pipefy is incredibly helpful and patient, guiding me through the process. They allow me to make mistakes, which helps me learn how to use Pipefy better. While the technology may be challenging to understand and use initially, it's worth it.
September 15, 2024
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Orson G
Great Product. Poor Support.
I find Pipefy to be the best Business Process Management Tool among those my company has evaluated, including Quixy, Qntrl, and Kissflow. It's clear that the team behind Pipefy understands workflows and the challenges they present. The software is well thought out and provides features that easily address complex cases. It allows engagement with people outside of your organization at any point in your workflow, which is unique among the tools we've seen. The open APIs are comprehensive and integration is easy using products like Make (formerly Integromat). It's genuinely low-code, requiring no technical skills to build and manage a sophisticated workflow.However, the support is terrible. It's via a chat bot that takes a long time to respond and the support team often disappears for extended periods. Implementing 'Business Logic' is not intuitive and requires a specific approach to work properly. If you need to integrate with other systems, the number of transactions included in the price plans are inadequate, potentially leading to high costs. The user interface could also use a refresh.Despite these issues, the product is good enough for me to stick with it, though I do have complaints about their support offering and API transaction pricing.
September 8, 2024
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Janet
Enhanced Project Management Efficiency with Task and Deadline Management Software
The software's ability to manage tasks and deadlines has been instrumental in improving our project management efficiency
September 1, 2024
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Ophelia M
Efficient Communication with Email Templates
The email template feature has saved us countless hours, allowing us to communicate more efficiently with our clients
August 25, 2024
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Willa S
May have encountered a glitch and lost data
I may have encountered a bug and lost data because of it. The support was unresponsive. I wouldn't recommend it!
August 19, 2024
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Indigo M
Pipefy: A Versatile Tool for Diverse Applications
I'm transitioning from Trello to Pipefy, where I can better organize my tasks using custom fields. Pipefy enables me to automate routine tasks, integrate APIs with other services, and even build MVPs. I particularly enjoy the Sprint panel feature, which helps me break down my weekly to-do list into manageable chunks. Pipefy has been crucial in streamlining my company's operations. I've used it to pinpoint where most errors were happening and which processes needed alteration. While I find Pipefy to be an excellent tool, I wish it had an option to select a time and working hours for the expiration date. I switched to Pipefy because it offers superior functionality. I recommend taking the free Pipefy University classes to better understand how the system works and how to maximize its tools and automation.
August 11, 2024
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Anna G
Kanban View: A Clear Workflow Visualization
The Kanban view is a standout feature for me, it provides a clear visual representation of our workflow and helps us identify bottlenecks
August 5, 2024
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Jacob Smith
Embracing the Robust and Empowering Features of Pipefy.com
I am absolutely convinced that Pipefy.com is being leveraged by tech-savvy individuals due to its robust features. It appears there's a high level of freedom for their users, which I find incredibly empowering. I wholeheartedly endorse it!
July 27, 2024
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Jacqueline
Pipefy's Reporting and Integration Capabilities
Pipefy's reporting capabilities are top-notch, providing valuable insights that have helped us optimize our operations. I particularly appreciate the software's integration capabilities with other tools we use, such as Slack and Google Sheets
July 20, 2024
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Katherine G
Boosting Productivity with Customizable Automation
its intuitive interface and robust features have significantly improved my productivity. The ability to customize and automate processes has been a game-changer for my team
July 14, 2024
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Hannah Brown
Managing Sub-Processes with Pipefy: A User's Review
The user experience with sub-processes in Pipefy isn't great and the reporting lacks qualitative information.
July 8, 2024
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Ruth Martinez
Highly Recommended: Pipefy - A Versatile Workflow Management Tool
Overall, I would highly recommend Pipefy to any organization looking to improve their workflow management. It's a versatile tool that can adapt to various business needs.
July 1, 2024
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Carl S
Lacking in Quality Examples and Models
I haven't seen any benefits from using Pipefy. I did, however, appreciate its integration with other systems through email and API. I struggled to find good examples and ways to operate the system. I didn't personally choose Pipefy. We switched to it because we found more examples and ways to understand Trello's functions and configurations.
June 25, 2024
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James
Anticipating Pipefy's Customer Support: A Unique Experience
I've had several opportunities to interact with Pipefy's customer support and I must say, the anticipation builds up quite a bit! It's like waiting for a surprise gift, sometimes it takes a week or two to arrive. And there have been times when I didn't get a response, which just added to the suspense! It gave me a chance to follow up and engage more with their team.
June 18, 2024
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Cynthia
An Honest Review of Pipefy: A Fantastic Product with Room for Improvement
I must say, Pipefy is an absolutely fantastic product! It's true, there have been a few bugs here and there, but I see it as an opportunity for the software to evolve and improve. I've had some interactions with their customer support, and while there's room for improvement, I'm confident they're working hard to enhance their service. In fact, they even responded to my review here, which shows they're listening! I'm eagerly looking forward to seeing how they address my support issue.
June 11, 2024
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Kevin Johnson
Outstanding Software Product
I think Pipefy is a great product, but I find it really expensive for startups. That's why I stopped using it.
June 3, 2024
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Oslo
Wishing for a More Comprehensive Pipefy
I wish Pipefy was more comprehensive and user-friendly. I prefer direct integrations over using Zapier, which I dislike. Without connections, the software isn't very helpful, but it improves with them. I also wish the reporting feature was better.
May 27, 2024
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Kelly Garcia
Essential Mobile App for Remote Work Efficiency
The mobile app is a great addition, allowing me to stay on top of tasks even when I'm away from my desk. It's been a vital tool for remote work
May 20, 2024
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Patricia D
Pipefy: Mastering All Our Processes
I find Pipefy user-friendly and value its advanced customization. It's suitable for managing nearly any process I require. However, as we utilize Pipefy for all our processes, some features only accessible in higher plans would be extremely beneficial. Regrettably, as a small business, the cost is currently too high, particularly due to exchange rates.
May 12, 2024
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Daphne S
Streamlining Workflow with Pipefy
I have found Pipefy to be an exceptional tool for streamlining my workflow
May 7, 2024
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Elowen S
Unwavering Commitment: My Experience with Pipefy's Subscription and Support Services
I've been using Pipefy for a few years now and it's been an absolutely fantastic product! It's been a smooth ride with no issues whatsoever. Even after I decided to cancel my subscription, they were so committed to providing me with their service that they continued to charge me. Their support team was so dedicated, they stuck to their stance even after I informed them. My credit card company even got involved and reversed the charges, but Pipefy's commitment to their service was unwavering. I've been in constant communication with them and I'm hopeful we'll find a resolution soon. If not, it might just be an excuse for me to get a new credit card!
April 27, 2024
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Joshua N
Exceptional Customer Support: Pipefy's Responsive and Helpful Team
I was impressed by the level of customer support provided by Pipefy. Their team was responsive and helpful in addressing our queries and concerns
April 20, 2024
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Billy F
Seamless Transition: Pipefy's User-Friendly Interface and Helpful Guides
Pipefy's user-friendly interface made the transition to this new software smooth for our team. The tutorials and guides were very helpful in getting us up to speed
April 16, 2024
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Lisa Rodriguez
Experiencing Slight Slowness with Pipefy
I find Pipefy a bit slow and it has some glitches, but it's great for process management.
April 15, 2024