What is Ontraport?
Pros from reviewers
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Comprehensive for marketing automations: Ontraport is an excellent tool for advanced users, offering comprehensive solutions for marketing automations and sophisticated marketing campaigns, including lead generation and sales
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Smart customer segmentation and complete CRM: Ontraport provides a comprehensive CRM that allows for intelligent segmentation of customers, making it easier to track events and troubleshoot errors
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Versatile and powerful software: The software is highly adaptable and robust, enabling the creation of systems for every aspect of a business without the need for a developer
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Excellent customer support: Ontraport's customer support is highly responsive and always willing to go the extra mile to assist users, even providing video lessons and step-by-step instructions
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Versatility for small businesses: Ontraport is particularly valuable for small businesses that are uncertain of their requirements, offering a wide range of solutions and the ability to manage permissions for WordPress pages.
Cons from reviewers
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Poor integration with other platforms: Ontraport does not integrate well with many other platforms and its tracking and dashboard features aren't as good as some competitors
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Overwhelming and confusing interface: Despite its extensive capabilities and flexibility, Ontraport can sometimes feel overwhelming and confusing, resulting in a cluttered account
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Complex user interface: The user interface, especially in terms of metrics and reports, is quite complex and requires numerous filters to find what is needed
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Persistent technical issues: Despite excellent customer support, some users have reported persistent technical issues, particularly with the automation feature not functioning properly
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High cost and time-consuming: Some users find Ontraport to be costly for what it provides and not very user-friendly, with it being extremely time-consuming to launch even the first campaign.
Main features
Starting Price
Free Plan
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
Starting Price
N/A
Free Plan
No
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
How Ontraport compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ontraport best for according to our reviewers?
Advanced Users: These are users who have a deep understanding of marketing automation and sophisticated marketing campaigns. They can fully utilize Ontraport's comprehensive features, including lead generation and sales, even one-click upsells
Small Businesses: Ontraport is versatile and can adapt to the needs of small businesses that are uncertain of their requirements. It offers key business features like marketing automation, a robust CRM system, and excellent email delivery
Customer Support Professionals: These users appreciate Ontraport's exceptional customer support. They find the support team's responsiveness, readiness to assist, and ability to provide clear and immediate solutions extremely helpful.
Solo Entrepreneurs: These users may find Ontraport challenging due to the significant learning curve. However, with the help of Ontraport's responsive customer support and educational resources, they can learn to navigate the system effectively
Tech-Savvy Users: These users have the technical skills and patience for troubleshooting. They can leverage Ontraport's potential as a 'full stack' tool, enabling the creation of marketing web pages and forms that directly link to the CRM, email, and marketing automation tools
Ontraport Reviews
4.6
Ontraport rating
4.0
Ease of use
4.5
Customer service
3.8
Value for money
4.0
Likelihood to recommend
4.2
Features
24 Ontraport Reviews
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Yael
Enhanced Productivity with Ontraport's Task Management
The task management feature of Ontraport has greatly improved our team's productivity. We can easily assign tasks, set deadlines, and monitor progress all in one place
September 17, 2024
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Bryan F
Complex and CostlyBetter Alternatives Based on My Experience
My experience with Ontraport was both frustrating and costly. I found ActiveCampaign to be a superior and more affordable alternative. If you're contemplating a more expensive option with comprehensive features and potential power, InfusionSoft may be a better fit. However, if you choose to use InfusionSoft or Ontraport, you or a team member should possess technical skills and patience for troubleshooting. Ontraport is essentially a 'full stack' tool, enabling the creation of marketing web pages and forms that directly link to your CRM, email, and marketing automation tools. It has the potential to be powerful, combining what would typically require multiple tools into one. However, I found it complex to use. It was honestly simpler for me to manage several different tools and connect them via Zapier, API, or other integrations. I faced numerous frustrating issues with Ontraport, which ultimately led me to switch away from it.
September 8, 2024
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Paul W
Undoubtedly the Best
I've tried multiple other services, but Ontraport has outperformed them all. Their customer service is excellent - fast, efficient, knowledgeable, friendly, and extremely helpful. I appreciate being able to create my sales pages in Ontraport and host them in Wordpress. I also love their campaigns and various integrations. The system is intuitive and the top-notch customer service enhances the experience even more. Thank you!
September 2, 2024
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Jordan E
OMG! Review on Ontraport Software
I am extremely impressed with the Ontraport staff! Every time I've used the chat, I've received clear and immediate solutions. Today, Wyatt was fantastic, providing me with demos and explanations. Once I understood, I was able to complete my task in just 3 seconds! Absolutely amazing! Thank you, Rori Raye.
August 27, 2024
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Deborah G
Flexible Customization: Tailoring Ontraport to Perfectly Fit My Business Needs
I appreciate the flexibility of Ontraport. Its customization options allow me to tailor the software to fit my business needs perfectly
August 17, 2024
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Ralph C
The Ontraport Support Team is Awesome!!
I have been using Ontraport for almost over two years to serve our customers. I find it not only easy to use but am continually impressed by the exceptional support received from their Support Team. Their accessibility and readiness to assist us via chat is outstanding. Usually, we are paired with someone familiar. Even on rare occasions when a team member might not know how to resolve an issue, they stay with us until it's sorted out.
August 11, 2024
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Dennis A
Promising Concept, Flawed Execution
I value Ontraport for its versatility, particularly for budding small businesses that are uncertain of their requirements. However, I've noticed that while Ontraport offers a lot, it doesn't excel in any particular area. Each solution it provides seems to have a significant downside. The increasing costs, along with the software's failure to fully meet my needs, prompted me to leave Ontraport. For example, while it's handy to manage permissions for WordPress pages, it becomes extremely tedious to revoke access when dealing with a large amount of content. Managing subscriptions can be tricky if a customer has multiple products, and running email campaigns was challenging. If you're a small business that knows precisely what you need and the software to manage it, I would recommend that solution instead. I appreciate the vendor's response and their readiness to learn more about my needs for potential feature updates. I understand their goal to bring essential business functionalities under one roof and I value their receptiveness to feedback.
August 3, 2024
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Joan Miller
Rachel was OUTSTANDING.
Rachel was fantastic! She guided me through every step, patiently answering all my questions. She provided several screencast videos to make sure I understood her instructions and stayed on the chat while I followed the directions. She even double-checked my work and helped me troubleshoot. I'm extremely impressed and grateful!
July 29, 2024
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Kyle W
Highly Adaptable Ontraport
I find Ontraport to be an excellent and ever-improving platform. Its automation features are impressive, enabling me to automate many tasks and triggers within a single campaign. However, it doesn't integrate well with many other platforms and its tracking and dashboard features aren't as good as Keap's. I chose Ontraport because it's cheaper and I switched to it as I couldn't run multiple products. I appreciate the vendor's response that they are consistently adding new integrations.
July 23, 2024
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Vance G
Ontraport's Robust Reporting Impresses User
I've been using Ontraport for several months now and I'm impressed with its robust reporting capabilities. It provides me with insightful data that helps me make informed decisions
July 16, 2024
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Zoe
Experiencing Stellar Customer Service with Ontraport
I had a bit of a hiccup with one of my landing pages on my website, but thanks to Ontraport's stellar customer service, it was quickly resolved! Karin, their representative, was a gem. She patiently walked me through the issue, helping me understand where I was going wrong. I initially thought I had messed up the landing page setup, but Karin clarified that all I needed to do was un-tag the campaign before each test. What a relief! Now, I feel like a pro using Ontraport. I'm so grateful for their support and the newfound proficiency I've gained!
July 9, 2024
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Lawrence
Buggy, Time-Consuming System with Steep Learning Curve
So far, my experience with Ontraport has been disappointing. Despite their excellent customer support, I've been dealing with persistent technical issues. Specifically, the automation feature isn't functioning properly, even after following all instructions and having support verify everything. I've created a landing page with the correct optin form and arranged the campaign email messages, but the campaign doesn't activate when I optin with an email address. Moreover, the page building tool is occasionally clunky and freezes, requiring me to refresh the page before I can proceed with setting up and constructing my landing or sales pages. The process for setting up an automation is also complex, with numerous small steps that can be overwhelming if you're not technically savvy. Additionally, I find Ontraport to be costly for what it provides and not very user-friendly. It's been extremely time-consuming to launch even the first campaign. Two months have passed and I'm still struggling.
June 30, 2024
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Gabriel N
Efficient Customer Database Management with Ontraport's CRM Feature
The CRM feature of Ontraport has been instrumental in managing our customer database. It's easy to segment and target specific groups for more personalized marketing
June 24, 2024
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Joyce Garcia
Exceptional 5-Star Experience with Ontraport's Customer Service
I had an absolutely fantastic experience with Ontraport! Rachel was a gem, she guided me through the entire credit card collections process using loom videos. She even went the extra mile to create some tools as examples for us to use or modify according to our needs. It's not every day you come across such exceptional service! I'm genuinely blown away by the customer service at Ontraport - it's undeniably a 5-star experience!
June 18, 2024
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Betty Davis
Seamless and Easy Transactions: Ontraport's Shopping Cart Boosts Sales
As an e-commerce business owner, the shopping cart feature of Ontraport has made transactions seamless and easy for my customers. It has definitely improved our sales
June 11, 2024
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Juan R
Exceptional Customer Support at Ontraport
The customer support team at Ontraport is top-notch. They are always available to assist and provide solutions whenever I encounter any issues
June 4, 2024
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Susan Jones
Powerful Tool, Best Suited for Advanced Users
I have been using Ontraport for over 6 years and I find it to be an excellent tool, although it is best suited for advanced users. It is comprehensive for marketing automations and sophisticated marketing campaigns, including lead generation and sales, even one-click upsells. However, I believe the user interface could be improved, especially in terms of metrics and reports. It is quite complex and requires numerous filters to find what I need. I switched to Ontraport because I needed better marketing campaigns. I appreciate the vendor's response and their acknowledgement of the learning curve associated with the app. They have launched Ontraport University, which offers over 150 video lessons on all things Ontraport, and it is free for all users.
May 28, 2024
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Joseph Jones
Streamlining Workflow with Automation Features
its automation features have significantly streamlined my workflow. The ability to create and manage email campaigns, landing pages, and customer relationships all in one place is a game-changer
May 18, 2024
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Hadley G
Efficient Automatic Billing and Excellent Customer Service with Ontraport
Ontraport has an incredibly efficient automatic billing system that ensures I never miss a payment. Sometimes, they're so proactive that they process payments even before I realize it. If there's ever a discrepancy, their customer service is always ready to assist. They promptly address my concerns and I usually see a refund in my account within a few days. It's clear they prioritize my financial security. I highly recommend Ontraport for anyone seeking a reliable and attentive company for their financial needs.
May 13, 2024
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Ursa S
Unleashing the Power of Ontraport: A Potent and Adaptable Tool
The biggest benefit I find with Ontraport is its smart ability to segment our customers and offer a complete CRM where we can track events and troubleshoot errors. The software is incredibly versatile and powerful, enabling us to create systems for every aspect of our business without the need for a developer. I've been impressed with the recent updates to the software and the readily available support is a huge help. However, due to its extensive capabilities and flexibility, it can sometimes feel overwhelming and confusing, resulting in a cluttered account. The vendor recommends planning out each process and desired reporting before building, and sharing the build with the Ontraport Facebook User Community for feedback before launching.
May 7, 2024
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Dexter M
Ontraport: A Must-Have Tool for Marketing Professionals
As a marketing professional, I find Ontraport to be an invaluable tool for my business
April 28, 2024
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Arthur D
Simply Adore this Marketing Automation Software!
I absolutely adore this marketing automation platform, Ontraport. I've been using it for over a year now and it has significantly improved my business.
April 23, 2024
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Philip A
My Live Chat Support Tech in Ontraport Has
My live chat support tech has been extremely helpful in my learning process with OT. Every time I've needed support, the live chat tech has been invaluable. Once, a support person named Rachel even created a video to guide me through tasks, which greatly aided my understanding. Thanks, OT Team!
April 15, 2024
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Judith Martinez
Ontraport: A Catalyst for My Business Expansion
Ontraport is my go-to "DO IT YOURSELF" platform, offering key business features like marketing automation, a robust CRM system, and excellent email delivery. It's my preferred choice for email marketing campaigns. I'm especially impressed with Ontraport Sales and its client automation documents. Their customer support is efficient and always ready to assist when I face any issues. However, I find their mobile app features less flexible. For the best experience, I recommend using their desktop version. I also suggest they enhance their email tracking for each individual user. The vendor responded to my feedback in December 2020, stating they are working on the mobile app and appreciated my positive review.
April 13, 2024