What is Helpshift?
Pros from reviewers
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Increased productivity: The software's macros and shortcuts significantly boost productivity, allowing agents to work more efficiently
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Easily updatable FAQs: Helpshift offers easily updatable FAQs, making self-service support highly effective and resulting in high user engagement.
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Superior chat features: Helpshift offers advanced chat features that enhance communication and interaction with users
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Improved tier distribution: Helpshift allows for the creation of multiple views and queues accessible to users, which greatly improves tier distribution
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Refined In-App messaging: The In-App messaging feature is extremely refined and has been a game-changer in enhancing user experience
Cons from reviewers
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Challenging reporting system: Helpshift's reporting system, Microsoft PowerBI, can be quite difficult to use. Unless you're on the enterprise plan with the customer support fee, finding useful resources or help to answer your queries can be nearly impossible
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Lacks advanced features: Compared to other solutions like Zendesk, Helpshift is not as advanced. It lacks a business intelligence module for number crunching, offering only basic information like the time an agent spent on a ticket or the agent's RPH
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Missing features in new versions: The new version of Helpshift, SDK X, does not include the offline FAQ feature, which is a valuable tool for many users
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Limited and disorganized user role management: The management of user roles in Helpshift is disorganized and limited, making it hard to add admins to groups. Admin view management can also be difficult and easily disrupted
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Inefficiency in ticket management: Helpshift can be sluggish when assigning tickets in large quantities and does not allow for the export of tickets to Excel.
Main features
Starting Price
Free Plan
In-App Support
AI-Powered Automations
Integration Capabilities
Customizable Interface
Analytics and Reports
Starting Price
N/A
Free Plan
No
In-App Support
AI-Powered Automations
Integration Capabilities
Customizable Interface
Analytics and Reports
How Helpshift compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Helpshift best for according to our reviewers?
Users Seeking In-App Messaging: They find Helpshift's In-App messaging feature to be a game-changer, enhancing the quality and speed of support
Managers and Administrators: They can create multiple views and queues, although they may find the management of user roles and admin view management challenging.
Self-Service Support Users: They respond positively to the easily updatable FAQs and in-game support, making self-service support highly effective
Game Developers: They appreciate Helpshift's integration with Unity and the setup of notifications and app settings, as well as the offline FAQ feature for improving their games
Customer Support Agents: They benefit from Helpshift's superior chat features, macros, and shortcuts that boost productivity
Helpshift Reviews
4.4
Helpshift rating
4.0
Ease of use
4.0
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.7
Features
15 Helpshift Reviews
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Georgina
Helpshift: Enhancing Customer Support and Informing Business Decisions
Lastly, as an operations manager, I've found that Helpshift not only improves our customer support but also provides valuable data that helps us make informed business decisions.
July 16, 2024
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Ann Jones
Helpshift: A Game-Changer for Small Business Customer Service
As a small business owner, implementing Helpshift has been one of the best decisions I've made. It's affordable, easy to use, and has significantly improved our customer service
July 8, 2024
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Willie D
Helpshift: Streamlining Customer Support with Automation Features
In my role as a customer support manager, Helpshift has been instrumental in improving our response times. The automation features have freed up our team to focus on more complex issues
July 1, 2024
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Rachel C
Team Leader Insights on Helpshift
I find Helpshift to be efficient and user-friendly. It enables me to create various views according to my requirements and offers reports and analysis. However, I'm unable to export tickets to Excel and it's sluggish when assigning tickets in large quantities. I selected Helpshift for in-game support.
June 23, 2024
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Frances
Top-notch Support Ticket SDK for Seamless Gaming Experience
As a daily user, I appreciate that millions of our players use Helpshift to communicate their issues, enabling us to improve our games. The integration with Unity and the setup of notifications and app settings are simple. I especially value the offline FAQ feature. However, we plan to upgrade to the new version, SDK X, for its new features, but it sadly does not include the offline FAQ feature.
June 16, 2024
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Betty
Helpshift: An Invaluable Tool for Customer Support Management
As a project manager, I've found Helpshift to be an invaluable tool for managing customer support. The ability to automate responses and categorize issues has greatly improved our efficiency
June 11, 2024
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Joshua
Flawless Integration and Responsive Support: A Helpshift Review
From a technical standpoint, Helpshift has been flawless. It integrates well with other software we use and the support team has been very responsive whenever we've had questions
June 1, 2024
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Donald M
Helpshift Boosts Customer Satisfaction in E-commerce Business
I've been using Helpshift in our e-commerce business and the impact on customer satisfaction has been remarkable. The software's ability to integrate with our existing systems was seamless and hassle-free
May 27, 2024
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Jesse G
Helpshift: A Game-Changer for Customer Service Representatives
As a customer service representative, Helpshift has made my job much easier. The ability to track customer interactions and history is a game-changer, allowing me to provide personalized service
May 19, 2024
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Virginia Williams
Streamlined Customer Service with User-Friendly Interface
it has streamlined our customer service process significantly. The interface is user-friendly and intuitive, making it easy to navigate and manage customer queries
May 13, 2024
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Samuel J
Prioritizing the Customer with Helpshift
HelpShift has greatly enhanced the quality and speed of support for our users. Our players have positively responded to the easily updatable FAQs and in-game support, resulting in high engagement. The FAQs are simple to search, making self-service support highly effective. Helpshift provides an excellent user experience and integrates flawlessly with our products. The updatable FAQs give it a significant edge over other competitors. However, the analytics are not very detailed and the management of user roles is disorganized and limited, making it hard to add admins to groups. Admin view management is also difficult and can be easily disrupted.
May 5, 2024
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Charles C
Impressed with Helpshift's Functionality
I've been using Helpshift for a few months now and I'm thoroughly impressed with its functionality
April 27, 2024
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Gary Jones
Helpshift: A Remarkably Transparent and Secure Platform
I firmly believe that Helpshift is an incredibly transparent platform that excels in safeguarding information. It's truly remarkable!
April 21, 2024
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Remy G
Helpshift: Solid for Mobile App Support Tickets, Yet Lacking in Features
Helpshift does a decent job of handling and responding to tickets, organizing them into queues, and tagging them. However, it's not as advanced as other solutions like Zendesk. I appreciate the feature that allows you to inject code into your app to gather information about the remote mobile device, which helps in troubleshooting tickets. However, it lacks a business intelligence module for number crunching, offering only basic information like the time an agent spent on a ticket or the agent's RPH. It doesn't provide any statistics to help managers improve service quality.
April 14, 2024
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Nola S
Helpshift: Enhancing Customer Support Workflow with Valuable Analytics Insights
I've found Helpshift to be an excellent tool for managing our customer support workflow. The analytics feature provides valuable insights into our performance and areas for improvement
April 13, 2024