Groove is a valuable tool for entrepreneurs, offering a marketplace for Software as a Service (SaaS) deals. It provides access to SaaS experts, unique content, and a global network of entrepreneurs. Groove facilitates business growth by connecting users with essential resources and industry professionals. It serves as a comprehensive platform for finding SaaS deals, gaining expert insights, and networking with like-minded entrepreneurs worldwide.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Groove HQ?
  • 04How Groove HQ compare to similar software?
  • 05Who is Groove HQ best for according to our reviewers?
  • 06Groove HQ Reviews

What is Groove HQ?

Groove is a SaaS software that transforms customer support and help desk solutions for businesses of all sizes. It offers a user-friendly interface and robust features to streamline customer service operations and enhance customer satisfaction. Key features include ticket management, knowledge base creation, team collaboration, and reporting. Groove centralizes customer communications for efficient resolution of inquiries. It automates repetitive tasks, provides self-service options, and integrates with third-party applications for improved productivity and workflow efficiency. Suitable for both startups and established enterprises, Groove aims to deliver exceptional customer support while reducing costs and maximizing ROI.

Pros from reviewers

  • Canned Replies: Groove's canned replies feature allows for efficient handling of regular support tickets that require a standard response. This feature is particularly useful for proactive support, enabling users to notify clients about potential issues before they become problematic

  • Advanced Ticketing System: Groove's ticketing system is more advanced compared to other software, making it a preferred choice for managing customer support. This feature allows for better tracking and handling of customer inquiries

  • Email Organization: Groove offers features such as adding notes, tags, snoozing conversations, and creating rules and folders, which significantly improve email organization. This helps in managing multiple email accounts more efficiently, reducing frustration and freeing up time for other tasks

  • Combined Knowledge Base and Ticketing System: Groove offers a combined knowledge base and ticketing system that is easy to manage, particularly for SaaS companies. This feature simplifies the process of managing customer inquiries and support tickets

  • Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, reducing overlaps when multiple agents respond to emails at the same time. This feature also allows real-time visibility if a message has been answered or if another agent is reviewing or responding to it.

Cons from reviewers

  • Poor customer service: Some users have reported issues with customer service, including unresolved issues and lack of response to queries.

  • Limited customization features: The software could benefit from more customization options, particularly for the knowledge base webpage, to better suit individual business needs

  • Constant updates rearranging features: Frequent updates to the software can cause confusion and frustration as they often rearrange features, making it difficult to locate regularly used tools

  • Less user-friendly compared to competitors: Some users find Groove less powerful and user-friendly compared to other software like Outreach, lacking features such as bulk import, quick contact search, viewing past email conversations, and better email engagement insights

  • Difficulty in searching for closed requests: Searching for specific closed requests can be challenging, even with the use of tags, making it hard to track past issues

Main features

Starting Price

$15

/ user / month

Free Plan

No

Multi-channel support

Customer feedback

Live chat

Integrations

Shared inbox

Who is Groove HQ best for according to our reviewers?

  • SaaS Companies: Groove's combined knowledge base and ticketing system is easy to manage, making it a good fit for Software as a Service companies, although more customization features for the knowledge base webpage would be beneficial

  • Teams Using Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, preventing overlaps when multiple agents respond to emails at the same time.

  • Customer Support Teams: Groove's canned replies feature is particularly useful for these teams, allowing them to handle regular support tickets that need a standard response

  • Sales and Marketing Professionals: Groove is used for sending prospecting emails and reaching new customers, with features like flow building and Salesforce data retention, but it may not be as powerful or user-friendly as other tools like Outreach

  • Email Managers: Groove's features such as adding notes, tags, snoozing conversations, and creating rules and folders significantly improve email organization, making it suitable for those managing multiple email accounts

  • Groove HQ Reviews

    4.1

    Groove HQ rating

    4.7

    Ease of use

    4.7

    Customer service

    4.6

    Value for money

    4.5

    Likelihood to recommend

    4.6

    Features

    24 Groove HQ Reviews

    4.1 (24 reviews)
    Leave a review
    • Timothy Miller

      Revolutionary Mobile App: Staying Connected and Responsive on the Go

      The mobile app is a game-changer. It allows me to stay connected and responsive to customer needs, even when I'm away from my desk

      September 17, 2024

    • Hugo S

      Outstanding Customer Service by Groove

      The customer service I've received from Groove has been outstanding. Their support team is always quick and helpful whenever I have a question or issue. It's evident that they genuinely care about their customers and strive to provide the best experience. I'm extremely satisfied with my choice to use Groove for my business's customer support needs.

      September 8, 2024

    • Carolyn W

      Enhanced Collaboration in Groove Boosts Customer Service Efficiency

      The collaborative features in Groove have improved communication within our customer service team. We're able to work together more effectively to resolve customer issues

      August 31, 2024

    • Nicole

      Responsive and Helpful Customer Support at Groove

      I've found the customer support at Groove to be very responsive and helpful whenever I've had questions or needed assistance

      August 25, 2024

    • William D

      Plenty of Features, Yet Glitchy.

      I'm attempting to appreciate Groove, but it's challenging at times due to its frequent bugs. Many tasks that should be simple and intuitive are instead complicated and difficult. Despite being supposed to be out of beta months ago, it still feels very much like an experimental beta project. This isn't ideal when I'm trying to be efficient with my time. I'm seriously considering switching to one of their competitors, such as systeme.io.

      August 19, 2024

    • George

      Groove.cm: A Platinum Member's Perspective on Superior Software Investment

      As a Lifetime Platinum member, I am thrilled to have invested in Groove.cm. It's so valuable that I would even use it if it wasn't free. The customer service is always available and the software itself is smooth, efficient, and superior to all other available providers. It's a fantastic use of my time and money.

      August 10, 2024

    • Billy Brown

      Automating Tasks with Groove: Time-Saving Success

      I've been able to automate many of my tasks using Groove, which has saved me a considerable amount of time

      August 3, 2024

    • Natalie Brown

      Groove: A High-Quality Software with an Exciting Affiliate Program

      I've had the pleasure of being an affiliate for Groove, a company that offers an incredible product. I've been promoting their software for over a year now and have generated nearly $3 in sales. It's been an exciting journey, and I'm thrilled to be part of it! Groove has a unique payment system where they pay their affiliates monthly. It's a fantastic setup that keeps you motivated and eager to make more sales. I'm currently awaiting my commission, and I'm confident that it's on its way. I understand that sometimes, delays can occur, and I appreciate Groove's commitment to ensuring everything is handled correctly. I've reached out to Groove a few times to inquire about my commission, and while I haven't received a response yet, I'm sure they're just busy improving their already fantastic software. I'm looking forward to hearing from them soon! Groove offers expensive lifetime access to their software, which is a testament to the quality and value they provide. It's a significant investment, but one that I believe is worth every penny. I'm convinced that if they're willing to offer such a high-value product, they must genuinely care about their customers. I would highly recommend Groove to anyone looking for a reliable and high-quality software. Their affiliate program is a great opportunity to earn while promoting a product you believe in. I'm excited to continue my journey with Groove and can't wait to see what the future holds!

      July 30, 2024

    • Theresa

      Effortlessly Handling Our Support Inboxes!

      I find that Groove executes its tasks in the most straightforward and user-friendly manner. Its Shared Inboxes feature allows our team to respond efficiently to members. In the past, we had many overlaps when multiple agents responded to emails at the same time. Now, we can see in real-time if a message has been answered or if another agent is reviewing or responding to it. Additionally, canned-replies enable us to fine-tune responses to common questions and consistently provide accurate answers. However, searching for closed requests can be difficult, particularly when looking for a specific issue. Although tags can be used, it necessitates tagging every message consistently while anticipating future queries.

      July 21, 2024

    • Marie Martinez

      Valuable Insights: Groove's Reporting Features

      As a manager, I appreciate the reporting features in Groove. They provide me with valuable insights into our customer service performance

      July 15, 2024

    • Abigail Brown

      My Journey and Experience with Groove's Lifetime Platinum Membership

      I initially joined Groove as a FREE member and was so impressed with the platform that I decided to upgrade to the Lifetime Platinum Membership a few months later. There was a minor hiccup where my upgrade wasn't immediately reflected in the system, which meant I was redirected to an upgrade promotional page upon logging in. I reached out to the support team and they've been incredibly responsive, working diligently to resolve the issue. They've been in constant communication with me for the past 3 months, which I really appreciate. They even suggested that the problem might be due to having 2 accounts, showing their thoroughness in troubleshooting. While I haven't been able to update the events on my site during this period, I'm confident that the Groove team will sort this out soon. I'm really looking forward to fully utilizing my Lifetime Premium Account once this is resolved. Despite this minor setback, I'm still thrilled with my decision to upgrade and can't wait to continue my journey with Groove!

      July 9, 2024

    • Michael

      Falls Short of Outreach's Efficiency

      I use Groove to send prospecting emails and reach new customers, helping me track tasks and conduct daily email and call outreach. I like being able to organize my contacts in my flows and appreciate features like flow building and Salesforce data retention. However, compared to Outreach, Groove isn't as powerful or user-friendly. I miss features from Outreach like bulk import, quick contact search, viewing past email conversations, and better email engagement insights. Groove's interaction with my Gmail/Calendar feels clunky and more like a hindrance than a helpful tool. The switch to Groove wasn't my decision, but was imposed on us.

      July 2, 2024

    • Amber N

      Efficient Customer Service with Streamlined Ticketing System

      it's streamlined my customer service process significantly. The ticketing system is intuitive and easy to navigate

      June 23, 2024

    • Ralph N

      Groove's Exciting Collaborations: Learning from Industry Experts

      I am genuinely thrilled to see Groove collaborating with various industry experts, like Robby Blanchard. It's an exciting opportunity to gain insights from different perspectives and learn from their experiences.

      June 15, 2024

    • Soren M

      Good, Yet Slightly Puzzling Due to Beta Version

      I find Groove to be a good software for business use, although it can sometimes be frustrating due to its recent updates. Since it's currently in beta version, changes can be abrupt. For instance, if I create a project today and want to edit it later, I might find the entire dashboard has changed. Nonetheless, I believe it's great for any online business.

      June 9, 2024

    • Shirley Smith

      They've Got You Covered

      UPDATE: Groove was very responsive and refunded me $99, so don't hesitate to work with them, they will take care of you! The platform is feature-rich, offering a lot of functionality for any online marketing needs. I canceled my $99 plan on March 13 through their customer support chat (as they don't allow online cancellations). Despite receiving confirmation of the cancellation, I was charged $99 again on April 13. I'm still waiting for their assistance. I will update this review if they rectify the situation!

      June 1, 2024

    • Anna

      Groove: A Game-Changer for My Online Business in 222

      I absolutely love having all the essential tools in one place with Groove. The software team is incredibly diligent, releasing updates every week without fail. The customer support has been nothing short of phenomenal. Investing in the Platinum lifetime plan in 222 was the smartest move I've made for my online business. A huge shout-out to the Groove Team, they're simply the best!

      May 28, 2024

    • Gabriel Garcia

      Seamless Integration: Groove's Excellent Capabilities

      The integration capabilities of Groove are excellent. It works seamlessly with our other software tools

      May 20, 2024

    • Sarah Jones

      Effortless Knowledge Base & Ticketing Management with Groove!

      I find Groove convenient due to its combined knowledge base and ticketing system, which is particularly easy to manage for SaaS companies. However, I believe it could benefit from more customization features for the knowledge base webpage. I switched to Groove primarily because its ticketing system is more advanced.

      May 11, 2024

    • Terry Williams

      Impressed with Groove's Functionality

      I've been using Groove for a few months now and I'm thoroughly impressed with its functionality

      May 7, 2024

    • Albert M

      Groove Software: A Top-Notch Solution for Entrepreneurs

      I highly recommend Groove software! They collaborate with industry experts like Robby Blanchard, which shows their commitment to providing top-notch services. It's clear they're driven by a strong entrepreneurial spirit and are willing to go the extra mile to ensure their software delivers the best results.

      April 27, 2024

    • Stephanie M

      Groove: Streamlining Email Management and Enhancing Customer Self-Sufficiency

      The features of Groove, such as adding notes, tags, snoozing conversations, and creating rules and folders, have significantly improved my email organization. Previously, managing 9 accounts was overwhelming and negatively affected our customers as I struggled to respond and sort through my emails. Now, I can manage my emails more efficiently, reducing frustration and freeing up time for other projects. Our Knowledge Base, facilitated by Groove, has been incredibly helpful, allowing our customers to find detailed answers to their questions without needing to email us, saving us time. Groove has transformed one of our most time-consuming tasks into a streamlined, manageable task. In terms of the Email Software, the ability to have multiple inboxes in one account is fantastic. I can view emails as separate inboxes or as one streamlined inbox, which has significantly increased my productivity. The Knowledge Base is user-friendly and easy to navigate. Adding and organizing articles is straightforward, and no coding experience is necessary. This allows me to focus more on the content.

      April 20, 2024

    • Paul Davis

      The Benefits of Knowledge Base Feature

      I've found the knowledge base feature to be particularly useful, it's helped me to resolve issues quickly and efficiently

      April 15, 2024

    • Karen Garcia

      Effortless Navigation: A User-Friendly Interface Review

      The user interface is clean and user-friendly, making it easy for even our newest team members to use

      April 13, 2024