General information about Hiver Gmail Extension
Customer relationship management is essential, but it can be tedious. Indeed, it is necessary to follow each customer request, to find the essential information to answer the request, then to provide an adapted answer. It is therefore necessary to centralize data and actions within a single tool, but which one?
The Hiver solution can be used to surprise your customers and offer them fast and efficient communication. Thanks to it, you can integrate all the elements your employees need to carry out their mission into the inbox they use. Customer support chat, performance indicators, note-taking, or task delegation are all features offered by Hiver.
Whether it’s email management, real-time customer support, a customer knowledge base, or a collaboration tool, Hiver is an all-in-one solution. It is able to integrate seamlessly with processes in a variety of industries such as travel, logistics, education, real estate, and manufacturing.
More than 8,000 teams use Hiver to provide their customers with a quality experience that meets their expectations. More than 1,500 leading companies have used this software to improve their customer service. These include NYU, Funding Circle, Kiwi Com, Samsara, and Pluralsight.
In addition, Hiver has received three awards from G2: Best Usability, High Performer, and Best Relationship. These accolades highlight Hiver's commitment to delivering an exceptional user experience and effective customer support.
In today's competitive market, having a tool like Hiver, which saves time, streamlines processes, and significantly improves customer service performance, is essential for Gmail users.
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What is Hiver Gmail Extension used for?
Hiver is a powerful tool for small businesses, streamlining customer relationship management. It centralizes all customer interactions into one inbox, making it easier to track and respond to requests. For instance, a small travel agency can use Hiver to manage email inquiries, provide real-time support, and delegate tasks among team members. The software's performance indicators can help identify areas for improvement. Hiver's seamless integration with various industries and its recognition by G2 for usability and performance make it an ideal solution for businesses aiming to enhance their customer service experience.Hiver Gmail Extension pricing
Lite
$19
/ user / month
2 shared email inboxes
Unlimited tags
Unlimited email templates
Up to 10 users
Pro
$59
/ user / month
Unlimited shared inboxes
Unlimited users
Basic automations
Voice channel
Elite
$99
/ user / month
SLA reminders
Advanced automations
Custom access control
Custom reports
Hiver Gmail Extension features
Provide effortless, personalized customer service
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Manage customer conversations
Collaborate faster with your employees throughout the customer care process. Assign emails with one click, track email status, and categorize emails with tags, all while continuing to use your regular email software with ease.
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Analyze and improve your customer service
Access relevant data to improve your processes. Hiver allows you to view workload distribution, SLA violations and team performance. You can then identify areas for improvement through comprehensive reports.
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Automate low-value tasks
Eliminate tedious tasks and allow your staff to focus on providing quality customer service. Hiver's task automation feature improves team productivity, customer satisfaction and employee satisfaction.
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Streamline your workflow
Easily manage your email workflow with Hiver's one-click email assigning, status tracking and categorization with tags. It integrates seamlessly with your existing email software too.
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Connect your favorite applications
The Hiver online platform adapts to your work habits. Connect your favorite applications in minutes to streamline processes. So you can continue to use tools like Asana or Jira in conjunction with this customer management tool.
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Move to a multi-channel experience
Deliver a multi-channel, responsive, comprehensive and quality experience to your customers by combining all the features of the Hiver tool: customer support via Gmail, live chat, knowledge base, voice channel and WhatsApp channel.
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Analyze performance metrics
View and analyze workload distribution, SLA violations and team performance with Hiver's data access feature. Use comprehensive reports to identify areas for improvement and streamline your customer service.
19 Hiver Gmail Extension Reviews
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Willa M
Hiver: A Game-Changer for Email Management and Team Collaboration
Overall, Hiver has greatly enhanced our email management and team collaboration - I highly recommend it.
August 12, 2024
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Katherine B
Seamless Integration and Excellent Support: A Review of Hiver for Gmail
I've been impressed by the seamless integration of Hiver with Gmail - it's intuitive and doesn't require any additional training. The customer support from Hiver has been excellent - they are responsive and always ready to help
August 3, 2024
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Vincent N
Hiver's Collision Detection and Email Templates
Hiver's collision detection feature has been invaluable in preventing multiple responses to the same query. The email templates save us a lot of time and ensure consistency in our communication
July 29, 2024
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Walter C
Terrible Experience! Hiver Extension Disrupted Client Communications
I was initially thrilled to use Hiver, given its promising features. However, it ended up stalling our operations for over a week, leading to a substantial loss in our business. Throughout this ordeal, Hiver's team was dismissive and unapologetic, ignoring our repeated pleas for support. Despite being impressed by Hiver's intuitive design, canned response feature, and mobile app, I started suspecting that our clients were not consistently receiving our emails after installing the tool. I contacted Hiver multiple times over a few days but got no response. This problem coincided with a period of significant and positive press coverage for us, yet we didn't acquire a single new client for 10 days, a time when we would typically gain 10-15 new clients. Despite Hiver's insistence that their tool doesn't affect email sending functionality, I noticed that my communications with clients returned to normal as soon as I uninstalled Hiver.
July 22, 2024
Hiver Gmail Extension: Pros & Cons
Pros
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Easy to use: The tool is quick to learn and the interface is pleasant
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Fast integration: Hiver integrates quickly and seamlessly with Gmail
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Comprehensive reports: The data dashboard gathers complete and relevant information
Cons
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Expensive tool: The Hiver software has relatively high pricing plans
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Limited assignments: It is not possible to assign more than one employee to an email
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Bugs: Many users report bugs when using the tool
Why is Hiver Gmail Extension better than other Customer Support software?
Hiver Gmail Extension is better at customer support than Yesware: 4.7 vs 4.0
Hiver Gmail Extension is better at ease to use than Yesware: 4.6 vs 4.5
Hiver Gmail Extension is better at value for money than Yesware: 4.5 vs 4.1
Hiver Gmail Extension has more options than Yesware: 80 vs 68
Hiver Gmail Extension is better at customer support than Hubspot Sales Hub: 4.7 vs 4.5
Hiver Gmail Extension is better at ease to use than Hubspot Sales Hub: 4.6 vs 4.5
Hiver Gmail Extension is better at value for money than Hubspot Sales Hub: 4.5 vs 4.2
Hiver Gmail Extension has more options than Hubspot Sales Hub: 80 vs 65
