What is Hiver Gmail Extension?
Pros from reviewers
-
Improved teamwork and email management: Hiver Gmail extension significantly simplifies and improves teamwork by directing incoming emails to the right person, keeping shared inboxes tidy, and overseeing the team's email flow
-
Enhanced organization and tracking: The tool allows for easy tracking, reassigning, and marking of emails as pending or closed, making everything more organized and easier to manage
-
Improved productivity and collaboration: Hiver's features such as shared labels, shared mailboxes, and the ability to add notes to emails or tag another user greatly improve productivity and facilitate team collaboration
-
Valuable analytics and insights: Hiver provides analytics on shared mailboxes, offering valuable insights for optimizing workflows and enhancing accountability throughout the company.
-
Seamless integration with Gmail: Hiver integrates fully with Gmail, allowing users to manage daily business emails and support requests in a single Gmail session, eliminating the need for multiple windows and mailboxes
Cons from reviewers
-
Limited analytics module: The analytics module of Hiver Gmail Extension is quite limited, which can hinder the ability to track and evaluate work performance effectively
-
Email delivery issues: Some users have reported that their clients were not consistently receiving emails after installing the Hiver Gmail Extension, which can lead to potential loss in business
-
Lack of control over ticket closure: There have been instances where a ticket assigned to a user was closed by another team member without their consent, which can lead to miscommunication and confusion within the team
-
Difficulty in managing inbox: Some users find it challenging to decide what they want in their main inbox, which can affect the organization and prioritization of emails
-
Buggy software: The Hiver Gmail Extension software has been reported to be buggy, with issues such as not syncing all the time, requiring constant contact with support for assistance.
Main features
Starting Price
Free Plan
Manage customer conversations
Analyze and improve your customer service
Automate low-value tasks
Streamline your workflow
Connect your favorite applications
Starting Price
$19
/ user / month
Free Plan
No
Manage customer conversations
Analyze and improve your customer service
Automate low-value tasks
Streamline your workflow
Connect your favorite applications
How Hiver Gmail Extension compare to similar software?
Product
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
30% off annual plans for 1 year on Hiver Gmail Extension
Save up to $2,844
Hiver and Gmelius are both comprehensive email management tools designed to enhance productivity and streamline workflows, but they approach these goals in slightly different ways.
Hiver excels in facilitating team collaboration within Gmail through features like shared inboxes, email delegation, and task assignment. This specialization makes it particularly useful for teams that handle large volumes of email and require a simple, effective way to distribute and manage these communications. Hiver's features are geared towards ensuring that every email reaches the right person, reducing response times and boosting customer satisfaction. Its analytics suite also provides insights into team performance, helping managers make data-driven decisions to improve productivity.
Gmelius, meanwhile, offers a broader range of features that extend beyond email management into project management and workflow automation. While it also integrates deeply with Gmail, Gmelius steps further by offering...
Hiver Gmail Extension
Customer support solution via Gmail
30% off annual plans for 1 year on Hiver Gmail Extension
Save up to $2,844
Gmelius
Seamless collaboration in Gmail.
50% off for 1 year on Gmelius
Save up to $2,700
Who is Hiver Gmail Extension best for according to our reviewers?
Companies Using Google Workspace: Hiver's seamless integration with Google Workspace, shared labels, and shared mailboxes make it easy for these companies to locate any relevant emails based on their workflow. The analytics provided on the shared mailboxes give valuable insights for optimizing workflows and enhancing accountability
Team Leaders and Managers: This group can benefit from Hiver's ability to oversee and assist with their team's email flow, prioritize tasks, and close out completed tasks. It also allows them to monitor team tasks and workload, and track and evaluate work performance
Users Requesting Support: Hiver's full Gmail integration and ease of use make it easier for these users to request and receive support. They can manage their daily business emails and support requests in a single Gmail session
Administrative Support Teams: Hiver simplifies the process of managing shared mailboxes and support requests within a single Gmail session. It also makes it easier to track, reassign, provide feedback, and mark tasks as pending or closed
Individuals Seeking to Improve Productivity: Hiver's easy setup and user-friendly features, such as the ability to add notes to emails or tag another user, can greatly improve productivity. However, these users need to be mindful of what they want in their main inbox.
Hiver Gmail Extension Reviews
4.4
Hiver Gmail Extension rating
4.6
Ease of use
4.7
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
19 Hiver Gmail Extension Reviews
-
Willa M
Hiver: A Game-Changer for Email Management and Team Collaboration
Overall, Hiver has greatly enhanced our email management and team collaboration - I highly recommend it.
August 12, 2024
-
Katherine B
Seamless Integration and Excellent Support: A Review of Hiver for Gmail
I've been impressed by the seamless integration of Hiver with Gmail - it's intuitive and doesn't require any additional training. The customer support from Hiver has been excellent - they are responsive and always ready to help
August 3, 2024
-
Vincent N
Hiver's Collision Detection and Email Templates
Hiver's collision detection feature has been invaluable in preventing multiple responses to the same query. The email templates save us a lot of time and ensure consistency in our communication
July 29, 2024
-
Walter C
Terrible Experience! Hiver Extension Disrupted Client Communications
I was initially thrilled to use Hiver, given its promising features. However, it ended up stalling our operations for over a week, leading to a substantial loss in our business. Throughout this ordeal, Hiver's team was dismissive and unapologetic, ignoring our repeated pleas for support. Despite being impressed by Hiver's intuitive design, canned response feature, and mobile app, I started suspecting that our clients were not consistently receiving our emails after installing the tool. I contacted Hiver multiple times over a few days but got no response. This problem coincided with a period of significant and positive press coverage for us, yet we didn't acquire a single new client for 10 days, a time when we would typically gain 10-15 new clients. Despite Hiver's insistence that their tool doesn't affect email sending functionality, I noticed that my communications with clients returned to normal as soon as I uninstalled Hiver.
July 22, 2024
-
Julie Davis
Unleashing Productivity: A Review of the Hiver Gmail Extension
I absolutely love the Hiver Gmail extension! It's so incredibly useful that once you start using it, you'll find it nearly impossible to imagine your workflow without it. Enjoy!
July 13, 2024
-
Austin Brown
Hiver: The Game-Changing Gmail Extension
I've been using Hiver Gmail extension for a while now and it has significantly improved my email management
July 8, 2024
-
Gregory Rodriguez
Efficient Email Coordination with Hiver
Hiver is an excellent email management tool that I utilize for managing emails and delegating tasks within my team. It simplifies the process of monitoring team tasks and workload. I can track and evaluate work performance using its filter feature. It enables me to include team members in a group to aid others, such as making an email to a specific address visible to all members. However, I've encountered problems where a ticket assigned to me was closed by another team member without my consent. This should only occur with a Team Lead or manager and should only be closed once I assign it to them.
June 30, 2024
-
Ursuline
Where Have You Been All My Life, Hiver?
I am highly impressed with the onboarding process of Hiver Gmail Extension. They consistently provided follow-ups even after we were all fully onboarded and using the software. Hiver effectively segregates Google Group emails into separate tabs in my inbox, keeping them organized and separate from my regular emails. I can easily delegate incoming emails to different users within the group, and we can exchange emails, add comments, tags, and even transfer them to another group. I have no complaints about Hiver's functionality - it seems they've thought of everything. They are currently working on improving their SF functionality, which I am eagerly looking forward to.
June 23, 2024
-
Walter M
Hiver User Experience: Daily Efficiency Boost
I use the Hiver Gmail extension daily for my work and I think it's fantastic. I can tag my colleagues every day which is great. I received a response from Ashmit from Hiver Marketing, who was happy to hear my feedback and hoped the tool continues to be beneficial for me and my team.
June 15, 2024
-
Leland
Top-tier Gmail Suite for Collaborative Email: Hiver
I've been using Hiver for over 6 months and it's been fantastic. It works great for team collaboration, allowing us to tag issues and tickets for further analysis. The availability of user-specific and tag-specific analytics reports is impressive. In my 6 months of using Hiver, I've not faced any problems.
June 8, 2024
-
Gregory Martinez
Boosting Productivity with Hiver: Streamlined Email Management and Collaborative Inboxes
My productivity has greatly improved with the Hiver Gmail extension. It's very easy to set up and adapt to, with no need for user training. The feature to add notes to emails or tag another user is extremely helpful. However, deciding what I want in my main inbox can sometimes be challenging. I chose Hiver because it appeared easier to use.
June 3, 2024
-
Philip
Insightful Analytics and Fantastic Notes for Team Performance Improvement
I've found the analytics feature extremely insightful - it provides a clear overview of our team's performance and helps identify areas for improvement. The notes feature is fantastic for internal communication - it allows us to discuss specific emails without cluttering our inboxes
May 27, 2024
-
Sharon W
Hiver: Streamlining Workflow and Automating Tasks
Hiver has streamlined our workflow, with its email scheduling feature being particularly useful for coordinating with clients across different time zones. The automated rules feature has been a game-changer, allowing us to automate repetitive tasks and focus on more important issues
May 20, 2024
-
Jennifer
Hiver Transforms Our Administrative Support Department Positively!
Our main goal was to reduce the workload and workarounds involved in using a Google Collaborative Inbox in our Administrative Support teams. We now handle everything through Hiver mailboxes within a single Gmail session. This has been extremely beneficial for everyone, including Admin Support and all users requesting support. Everything is more organized and easier to track, reassign, provide feedback, and mark as pending or closed. The full Gmail integration is amazing! We can manage daily business emails and support requests assigned to Hiver users in a single Gmail session, eliminating the need for multiple windows and mailboxes. The ease of use is obvious. Our interactions with Hiver staff at all levels have been incredibly positive. They genuinely listen and strive to resolve issues as quickly as possible. They discuss and implement suggestions for new features if they are feasible and beneficial. One minor issue is that users need to be aware that deleting a single message from a conversation in a Hiver mailbox deletes the entire conversation and removes it.
May 12, 2024
-
Zoe Miller
Efficient Collaboration with Shared Inbox Feature
its shared inbox feature allows my team to collaborate effectively on customer inquiries. The ability to assign emails to team members ensures accountability and efficiency
May 6, 2024
-
Ingrid D
Analytics Module Lacks Depth in Hiver Gmail Extension
I find the analytics module of the Hiver-Gmail-Extension to be quite limited. They are expected to release new features on March 1, 218. If these updates effectively address the current limitations, I would rate it 5 stars. We'll see.
April 28, 2024
-
Nathan
Glitchy Software Alert: Hiver-Gmail-Extension
I find the hiver-gmail-extension software to be buggy. It doesn't sync all the time and I constantly have to email support for help.
April 20, 2024
-
Alan Smith
Team Management Made Effortless!
The Hiver Gmail extension has significantly simplified and improved my teamwork. I'm especially impressed by its ability to direct incoming emails to the right person, helping us keep our shared inbox tidy and allowing us to oversee and assist with our colleagues' email flow. The option to add comments in the memo field is also useful for reminding us of key details or updating our team. Hiver also lets us work with shared mailboxes, prioritize key tasks, and close out completed tasks. I've had a hard time finding any downsides to this tool as it offers all the crucial features I need for managing my emails and supervising our team's email flow. However, I did notice a potential bug where emails marked as "pending" don't automatically open when they receive a reply.
April 14, 2024
-
Marshall G
Long-term Hiver User: 6-7 Years of Enhanced Collaboration
Hiver has significantly improved our internal collaboration. Its seamless integration with Google Workspace, shared labels, and shared mailboxes make it easy for our team to locate any relevant emails based on our workflow. The analytics provided on the shared mailboxes give us valuable insights for optimizing our workflows and enhancing accountability throughout our company. We've been happy Hiver users for 6-7 years. Whenever we've faced issues, the support has been outstanding, friendly, and quick to address our concerns. In our company, every employee uses Hiver. Generally, it's easy to find faults in any application, but given how extensively we use Hiver, we have no complaints.
April 13, 2024