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Bigin CRM Reviews
4.8 (24 reviews)

Bigin CRM is a customer relationship management software that simplifies managing customer interactions. It centralizes information, allowing for accurate review of sales pipelines to expedite sales closure. The platform is designed to enhance efficiency, streamline processes, and improve overall customer service. With Bigin, businesses can effectively track leads, manage contacts, and analyze sales patterns to boost productivity and profitability.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Bigin CRM?
  • 04How Bigin CRM compare to similar software?
  • 05Who is Bigin CRM best for according to our reviewers?
  • 06Bigin CRM Reviews

What is Bigin CRM?

Bigin is a CRM (Customer Relationship Management) tool specifically designed for small businesses. It simplifies the sales process, from lead generation to deal closure, and allows businesses to efficiently track leads and convert them into customers. Bigin offers features such as customizable customer pipelines, real-time collaboration, integrated telephony, and automation processes. It also has a mobile application for managing sales on the go. Experts praise Bigin for its user-friendly interface, robust features, and affordability. The platform aims to help businesses identify and retain customers by designing a superior customer experience.

Pros from reviewers

  • Excellent customer support: Bigin CRM offers dependable and excellent customer support, providing quick and helpful assistance to users

  • Great value for money: Bigin CRM provides a range of features at reasonable prices, offering better value for money compared to other CRM software

  • User-friendly and cost-effective: Bigin CRM is user-friendly and cost-effective, making it an ideal choice for small businesses and start-ups. It also offers the ability to smoothly switch to their main CRM if needed.

  • Easy setup and customization: Bigin CRM is extremely simple to set up and offers customization options for pipelines, stages, and activities, allowing businesses to tailor the software to their specific needs

  • Intuitive deal tracking pipeline: The deal tracking pipeline in Bigin CRM is intuitive and has all the necessary functionalities for most businesses, making it essential for closely monitoring all accounts to maximize sales

Cons from reviewers

  • Limited integration with Google Calendar: Bigin CRM currently lacks a two-way sync with Google Calendar, which can cause scheduling conflicts and inefficiencies

  • Lack of integration with Zoho Books: Users have reported that Bigin CRM does not integrate well with Zoho Books, leading to manual input of contacts and accounting data, which can be time-consuming

  • Basic forms customization: The forms customization in Bigin CRM is quite basic, limiting the ability to create forms that match the brand's aesthetic and requirements

  • Rough UX/UI: Some users have found the overall user interface and user experience of Bigin CRM to be a bit rough compared to other SaaS products, which can affect the ease of use

  • Limited integration options: While Bigin CRM offers many features, it has been reported to lack in the area of integration options, limiting its versatility and adaptability to different business needs.

Main features

Starting Price

$10

/ user / month

Free Plan

Yes

Interact with prospects

Close more sales

Manage sales pipeline

Customize your sales pipeline

Manage and secure your data

Who is Bigin CRM best for according to our reviewers?

  • Small Business Owners: These are owners of small businesses who need a CRM system that is easy to use, customizable, and affordable to manage their contacts and sales processes

  • Start-up Entrepreneurs: These are individuals who are starting their own businesses and need a reliable and cost-effective CRM system to manage their customer relationships and sales processes

  • Sales Teams: These are groups of sales professionals who need a CRM system to support their sales activities, track trends, and manage their sales pipelines

  • New Businesses: These are newly established businesses that need a simple, easy-to-set-up CRM system to manage their customer relationships and sales processes.

  • Manufacturing Businesses: These are businesses in the manufacturing sector who need a CRM system that can handle their unique needs and processes

    • Bigin CRM Reviews

    4.8

    Bigin CRM rating

    4.5

    Ease of use

    4.8

    Customer service

    4.4

    Value for money

    4.8

    Likelihood to recommend

    4.6

    Features

    24 Bigin CRM Reviews

    4.8 (24 reviews)
    Leave a review

    • Remy S

      Bigin Effortlessly Fulfills All Our Needs

      We were looking for a simple but powerful CRM system to support our sales activities. After extensive research, trials, and comparisons, we chose Bigin and have been satisfied ever since. We believe time should be spent on delivering our business products and services, not on navigating complex sales platforms and tools or doing extensive admin work. Bigin effortlessly meets all our needs, from sending emails to advancing sales and tracking trends. We highly recommend it for small businesses.

      September 15, 2024

    • Betty Johnson

      Enhanced Effectiveness and Seamless Integration: A Review of Bigin CRM

      The software's customization options have allowed me to tailor it to my specific needs, enhancing its effectiveness. I've been impressed with Bigin CRM's seamless integration with other Zoho products, creating a unified platform for all my business needs

      September 8, 2024

    • Robert J

      A Confident Start with Bigin CRM

      I am absolutely amazed by the incredible features of Zoho Bigin. It's flawless and its usefulness astounds me. I am thrilled that it's an Indian product and consider it one of the best CRM apps for small businesses. I've tried many other methods, like Google Sheets and other programs, but this one outperforms them all. However, its overall UX/UI is a bit rough compared to other SaaS products and it requires full access to your Gmail account to interface with email, which has prevented me from using the email integration.

      August 31, 2024

    • Douglas A

      CRM Made Easy for Newbies

      I find Bigin-CRM to be a well-constructed software for new businesses, with an easy set-up process. I plan to post another review in 2-3 months to provide more insight into the user experience.

      August 26, 2024

    • Miller

      Efficient Communication and Insightful Reporting with Bigin CRM

      The email integration feature has been a game-changer for me, allowing me to keep all my communications in one place. Bigin CRM's reporting features are top-notch, providing me with valuable insights into my business performance

      August 17, 2024

    • Gary

      Disappointing Encounter with Bigin

      I initially had a positive experience with Bigin-CRM, until I realized that my accounting data wasn't integrated and I had to manually input contacts. The lack of integration with GSuite Tasks/Calendar and Zoho Books was a significant downside. I spent unnecessary time exporting contacts from books and importing them to Bigin, only to find out it was pointless. They promised to integrate with books, but instead suggested I use Zoho Flow, another paid application. I felt this was unfair, as I shouldn't have to pay for additional applications due to their shortcomings. I chose Bigin by Zoho CRM expecting it to naturally integrate with Zoho Books. However, I was told by the vendor in February 2021 that Bigin's native integration with Zoho Books is now live as part of their Early Access program.

      August 12, 2024

    • Sharon Johnson

      Bigin CRM Review Service

      The Bigin CRM system is the best platform I've ever used. It's easy, clear, and convenient to work with.

      August 5, 2024

    • Michael F

      Bigin has Revolutionized the Game

      Bigin CRM has been a game changer for us. We were in search of a simple and easy-to-use CRM for our entire business and found it in Bigin. Their support, webinars, and help files are all we need to succeed. Bigin is packed with numerous tools and we discover new ones we can utilize in our business every day.

      July 30, 2024

    • Jesse D

      Ideal CRM for Startups and Small Enterprises

      My experience with Zoho Bigin has been highly positive. I love its simplicity, user-friendliness, and mobile apps. I appreciate having a straightforward CRM that adds value without the need to comprehend unnecessary features. However, I wish it had more integration options.

      July 22, 2024

    • Virginia J

      Thoroughly Enjoying Bigin by Zoho Experience

      I've had a good experience with Bigin. It has helped me manage my contacts, create custom pipelines, and simplify workflow creation. It's been useful for my small business, and we can smoothly switch to their main CRM if needed. I value its user-friendliness, cost-effectiveness, and many integrations. I found the online tutorials more beneficial for understanding the software than the webinars provided. However, the customer service is still outstanding and supportive.

      July 16, 2024

    • Sara Rodriguez

      Great for Small Businesses

      I find Bigin to be user-friendly, even for beginners with no knowledge of complex IT systems. It's also very easy to integrate with other systems. It's definitely worth trying!

      July 7, 2024

    • Janice

      Improved Productivity and Efficient Contact Management

      The task management feature has greatly improved my productivity by helping me prioritize and track my tasks. I've found the contact management feature to be very efficient, helping me keep all my contacts organized and easily accessible

      July 2, 2024

    • Juan E

      Effortless Setup and Operation with Bigin-CRM

      Bigin-CRM is extremely simple to set up, taking just minutes. Its most significant feature is the custom pipelines, stages, and activities. However, the forms customization is quite basic. I need more customizable forms that match my brand. I think the form should be exportable as an HTML code for additional customization. I chose Bigin by Zoho CRM for its price and ready-to-use setup. I switched from Freshsales because it was limited with the pipelines and sometimes too slow to load.

      June 25, 2024

    • Quinton G

      After Testing Various CRMs for My

      After trying various CRMs for my manufacturing needs and not being satisfied, I thought Salesforce was my only option. Then I saw an ad for Zoho and discovered Bigin. Since then, everything has been smooth sailing.

      June 16, 2024

    • Verity G

      Bigin - A Game Changer!

      Bigin by Zoho CRM has revolutionized my small business with its user-friendly interface, customizable features, and affordable pricing. It has simplified the management of contacts and sales processes. I highly recommend it!

      June 11, 2024

    • Rowan M

      Efficient Sales Management with Pipeline and Mobile App

      I've found the pipeline management feature particularly useful in visualizing and managing my sales process. The mobile app is also excellent, allowing me to access customer data on the go

      June 3, 2024

    • Christina A

      Superb Platform with Outstanding Cost Efficiency

      I find the deal tracking pipeline in bigin-crm intuitive. It has all the necessary functionalities for most businesses. However, it currently lacks a two-way sync with Google Calendar.

      May 25, 2024

    • Iliana S

      BIGIN is Perfect for My New Small Business

      I find BIGIN to be perfectly suited for my new small business. Its features, including customizable pipelines and other CRM capabilities, are fantastic. I would recommend it to any business looking to utilize CRM.

      May 20, 2024

    • Sandra M

      Improved Customer Relationship Management with User-Friendly Software

      it's user-friendly and has significantly improved my customer relationship management. The software is intuitive and easy to navigate, making it a breeze to track customer interactions

      May 13, 2024

    • Hannah Johnson

      Excellent for CRM Beginners

      I've been really enjoying using Bigin so far. It's been excellent for my introduction to CRM, especially as a complete beginner. I'm also very appreciative of the quick and helpful customer service.

      May 5, 2024

    • Alan J

      Thrilling Journey with Bigin CRM by Zoho

      I've had an incredible experience with Bigin CRM. The customer support from the Bigin CRM team is dependable and excellent. I firmly believe that Bigin CRM is essential for all start-up entrepreneurs and small business owners. The deal pipeline feature is the best. Deal management is vital for closely monitoring all accounts to maximize our sales closings every month, ensuring no sales are missed. Hats off to Zoho. There's not much to criticize at these price points. Perhaps including more pipelines in the pricing plans would have been a good addition. I chose Bigin by Zoho CRM because it offers great value for money. I switched to Bigin by Zoho CRM as it provides better value for money with more features at reasonable prices.

      April 27, 2024

    • Janice Brown

      Medivia Hospital's Experience with Bigin CRM: A Comparative Perspective

      I consider Bigin-CRM to be superior to other popular CRMs. It offers centralized customer data, improved sales management, and data analysis and reporting. However, I encountered difficulty linking my Facebook lead directly to Zoho and had to use Zapier. I transitioned to Bigin by Zoho CRM as it provides numerous opportunities such as pipelines and mailings.

      April 22, 2024

    • Brandon D

      Happy with Bigin CRM Performance

      I've been using Bigin CRM for a few months now and I'm extremely satisfied with its performance

      April 14, 2024

    • James S

      Effortless Usage. You Can't Go Wrong.

      I believe that if you're seeking a professional CRM that's easy to use and customize, Bigin-CRM is the product for you. It's one of the simplest to understand, work with, and operate. It also has an excellent iPhone app available for download. I highly recommend it as a very good CRM.

      April 14, 2024