What is Amocrm?
Pros from reviewers
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Social media integration: amoCRM is the only CRM that integrates with social media messaging. This feature allows businesses to manage interactions within the CRM and transition them into texts and phone calls, providing a seamless customer experience
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User-focused software: amoCRM is user-focused, allowing for easy addition of new users and adjustment of user management settings to protect data. It integrates with other applications like Zapier, Zendesk, and Google applications to enhance workflow, and its pipeline management is beneficial for analyzing salespeople's performance and keeping them aligned with targets.
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High-level analytics: amoCRM provides high-level analytics that make sales work enjoyable and efficient. Unlike other CRM systems, it does not require manual input of data for analytics, saving time and reducing errors
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Easy adaptability: amoCRM is easily adaptable to various business requirements. It has a universal interface that allows for easy monitoring of sales department performance, viewing specific data on the sales funnel, and tracking the number of customers at each stage
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Sales automation: amoCRM is excellent for sales automation. It ensures no client is lost and systematically guides them according to business processes. It's easy to track problematic stages of transactions and improve them, boosting efficiency and reducing human error
Cons from reviewers
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Limited standard analytics options: Despite providing high-level analytics, amoCRM's standard analytics options were found to be insufficient, requiring modifications to suit specific needs
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Poor technical support: Users have reported that amoCRM's technical support, especially for addressing errors, is lacking and needs improvement
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Stricter rules for social media integration: When integrated with Facebook, amoCRM is treated as a bot leading to stricter rules being applied to conversations and potential shutdowns of the link
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Limited functionality for project and production automation: amoCRM is primarily suitable for sales force automation, and does not cater well to automating projects and production
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Expensive integrations: All integrations with amoCRM come at an additional cost, which some users have found to be more expensive than the CRM itself.
Main features
Starting Price
Free Plan
Built-in Messenger and Email Integration
Mobile App
Cloud-Based CRM
Third-Party Integrations
Digital Pipeline Automation
Starting Price
N/A
Free Plan
No
Built-in Messenger and Email Integration
Mobile App
Cloud-Based CRM
Third-Party Integrations
Digital Pipeline Automation
How Amocrm compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Amocrm best for according to our reviewers?
Small Business Owners: Small business owners, particularly those in the automotive industry, can benefit from amoCRM's integration with social media messaging, allowing for seamless transition of customer interactions into texts and phone calls
Sales Managers: amoCRM is ideal for sales managers as it provides high-level analytics, making sales work enjoyable and efficient. It allows for tracking of problematic stages of transactions and improvement of them
Web Designers: Web designers and those in the digital marketing industry can use amoCRM for lead capturing and management. The software easily integrates with third-party channels, although it may require some customization to suit specific needs
Call Center Heads: amoCRM is a great tool for call center heads, as it allows for fast client card filling, integration with IP telephony, rapid task assignment, and easy integration with email marketing. It also provides a quick end-of-day review and analysis of each call center operator's work
IT Specialists: IT specialists can benefit from amoCRM's multi-function API, which allows for full automation of sales teams, reducing human error and boosting efficiency. However, it's important to note that amoCRM is only suitable for sales force automation, not for automating projects and production.
Amocrm Reviews
4.3
Amocrm rating
4.3
Ease of use
4.2
Customer service
4.4
Value for money
4.0
Likelihood to recommend
4.3
Features
20 Amocrm Reviews
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Thomas S
Efficient Task Management in amoCRM: Staying Organized and Meeting Deadlines
The task management feature in amoCRM is highly efficient. It helps us stay organized and ensures we meet all our deadlines
August 19, 2024
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Tyler Miller
Call Center Chief: Streamlining Operations with amoCRM
As the head of a call center, I was given the responsibility to streamline and expedite our operators' work, taking into account all the intricacies and tasks in our CRM system. After testing several CRM programs, I settled on amoCRM. The simplicity and quick setup of this program enabled us to tailor it to our company's needs swiftly and effortlessly. This encompassed: 1. Fast client card filling and contact information; 2. Integration with IP telephony; 3. Rapid task assignment and transfer to other departments or employees; 4. Easy integration with email marketing for our client base; 5. SMS reminders and client notifications about actions, discounts, etc.; 6. Linking all subscription forms and orders on our websites with the amoCRM program; 7. Quick end-of-day review and analysis of each call center operator's work. We successfully achieved all these objectives with amoCRM without any additional capital investment, which also factored into our choice of CRM system. amoCRM is perfect.
August 12, 2024
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Kassia
Commendable Customer Support: Optimizing amoCRM for Our Needs
The customer support team for amoCRM is commendable. They are responsive, helpful, and have assisted us in optimizing the software for our needs
August 4, 2024
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Katherine R
amoCRM Mobile App: A Lifesaver for Task Management on the Go
amoCRM's mobile app is a lifesaver. It allows me to manage my tasks on the go, ensuring that I don't miss out on any important updates
July 28, 2024
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Ralph Brown
Insightful Reporting: Empowering Informed Business Decisions
The reporting feature in amoCRM is top-notch. It provides insightful data that helps us make informed business decisions
July 20, 2024
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Karen
AmoCRM: User-Friendly, Efficient, and Reliable
I've been using amoCRM for several months now and I'm impressed with its performance. It's user-friendly, efficient, and reliable
July 16, 2024
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Gary Martinez
Streamlining Sales with amoCRM
I've been using amoCRM in my company for sales automation and find it extremely convenient. It ensures no client is lost and systematically guides them according to our business processes. It's easy to track problematic stages of transactions and improve them. The basic functionality is intuitive and succinct, making it easy for any manager to understand quickly. The multi-function API has enabled us to fully automate our sales team, reducing human error and boosting efficiency. The 24/7 technical support is also very handy, offering help via phone or email. Given its features, I think amoCRM is very reasonably priced - it paid for itself with just one successful deal! However, it's important to note that amoCRM is only suitable for sales force automation, not for automating projects and production. I appreciate the vendor's response and am glad they value our feedback.
July 8, 2024
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Gary
AmoCRM: Turning Time into Profit
I run a company that specializes in designing and promoting websites. For a long time, I was uncertain about how to establish a client management system that would fit our business model. A friend, who operates a car parts business, suggested Amo CRM. Initially, I was doubtful since our businesses are quite distinct, but I decided to give it a shot. After a week of using AmoCRM, I discovered it was exactly what we needed. The system was easily adaptable to our requirements and our managers were able to learn how to use it in just two hours. Setting up the system took some time, but thanks to a responsive customer service, we were able to get it up and running in two days. The universal interface allows me to oversee the sales department's performance, view specific data on the sales funnel, and track the number of customers we have at each stage. I no longer need to spend time on endless meetings or monitoring plan execution. Our managers can now see their potential earnings at the end of the month.
July 2, 2024
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Billy W
Streamlining CRM with amoCRM's Automation Feature
amoCRM has been instrumental in streamlining our customer relationship management process. The automation feature has saved us countless hours by taking care of repetitive tasks
June 23, 2024
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Otis
Efficient Communication with amoCRM Integration
amoCRM's integration capabilities are excellent. We've seamlessly connected it with our email and it has boosted our communication efficiency
June 17, 2024
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Henry W
Enhanced Lead Conversion and Sales Growth with amoCRM
amoCRM has significantly improved our lead conversion rate. Its ability to capture and track leads effectively has resulted in increased sales
June 9, 2024
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Willa D
Challenging User Experience with amoCRM
I need to constantly manage amocrm as it doesn't refresh properly and emails are delayed. It's not flexible enough for my requirements. However, it does effectively track my customers and email reports. I can automate some features, but they're not well set up. The software is not user-friendly, it's slow, and importing/exporting client databases is challenging. Cleaning up the system is also difficult. The workflow needs a better explanation.
June 2, 2024
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Briony M
PWG Group's Experience with amoCRM: A Tale of Lead Management and Technical Challenges
My experience with amocrm has been great for lead capturing and management, and it easily integrates with third-party channels. However, it has many errors that need fixing and the customer service, especially technical support, is poor. I opted for Kommo due to its multichannel integrations.
May 27, 2024
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Logan Garcia
Improved Productivity with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our team's productivity. The lead tracking feature, for instance, has made it easier to monitor our sales progress
May 21, 2024
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Roger G
Exploring the Unique Interface and Features of amocrm: A User's Perspective
Absolutely! Here's how I would transform the review: I've been using amocrm software and it's been quite an adventure! The interface is so unique, it's like nothing I've ever seen before. It's been a fun challenge to navigate and explore all the features it has to offer. The customer service is truly one-of-a-kind. They're always there when I need them, ready to guide me through any issues I might encounter. It's like having my own personal tech support team! The software itself is packed with features. It's like a treasure trove of tools waiting to be discovered. Every day, I find something new that helps me streamline my work and increase my productivity. The pricing might seem a bit steep at first glance, but when you consider all the benefits and features you're getting, it's actually a great value for money. It's an investment that's definitely paying off for me. Overall, amocrm is a software that's full of surprises. It's not just a tool, it's an experience. And I'm loving every minute of it!
May 11, 2024
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Kimberly Jones
Affordable and Powerful CRM Solution with Unique Features
I believe that amoCRM is an excellent company. They are modern enough to not be tied to outdated technology, yet experienced enough to know what they're doing. Their live chat support has been outstanding for us. It's the only CRM we've found that integrates with social media messaging, which many of our customers prefer. We used to use Facebook Messenger directly through our business page, but now we can manage these interactions within our CRM and transition them into texts and phone calls. The software is intuitive and has a great user interface. While there are many automotive-specific CRM tools available, they all seem outdated compared to amoCRM. However, the integration with Facebook is treated as a "bot" on their end, even though we have real people responding to customers through amoCRM. This means stricter rules are applied to our conversations from Facebook, and we've had the link shut down.
May 7, 2024
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Jeffrey C
amoCRM: A Game-Changer for Sales Managers
As a sales manager, I found amoCRM to be a game-changer
April 29, 2024
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Yael S
All Integrations Come at a Cost
All integrations are paid for and they are even more expensive than the CRM itself.
April 21, 2024
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Patricia Williams
Streamlining Sales Management with Efficiency
I find the amocrm software easy to install, taking only a few minutes. As a user-focused software, I can add new users and adjust user management settings to protect data. The software integrates with other applications like Zapier, Zendesk, and Google applications to enhance workflow. The pipeline management is beneficial for analyzing salespeople's performance and keeping them aligned with targets. I can swiftly initiate a new campaign and inform all team members about their tasks. The multifunctional software interface aids in automating the salesforce. I can access the software on any device, with changes or edits instantly synchronized. However, I can't view statistics on my mobile phone. Exporting a large file takes a lot of time, and I can't export any raw data, including inbound or outbound calls. I believe more self-customization services would enhance the software's functionality.
April 14, 2024
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Jose J
Effortless and Beneficial: amoCRM
In my experience, amoCRM provides simplicity and ease in its operation. It's particularly effective for the sales department due to unique features like a scheduler, telephony integration, and site mail integration. Customizing the system is straightforward with API integration. I can manage my sales from anywhere globally using the user-friendly and convenient mobile app. One reason I chose amoCRM is its appealing pricing. If I need more functionality, I can use widgets from the settings menu. I favor amoCRM over other CRM systems for small and medium-sized businesses. It has an excellent API for customization and integration, simple integration with telephony, websites, emails, and other SaaS services and social networks. However, it has limited functions for customization in the graphical interface and is not ideal for complex and long-term sales.
April 14, 2024