What is Preferred patron loyalty?
Pros from reviewers
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User-friendly and customizable: The software is incredibly user-friendly and highly customizable to suit business needs. It has greatly increased visibility with customized rewards cards and is simpler to use than previous rewards systems
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Excellent customer service: The customer service from Preferred Patron is exceptional. Every question or issue is resolved on the same day, usually within minutes. This prompt help and support make users feel valued
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Increased business growth: The software has been instrumental in growing businesses faster. It offers an ideal blend of loyalty, customer retention, and promotion systems. The platform is constantly being upgraded, making it even easier to expand businesses
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Enhanced customer loyalty and communication: Preferred Patron Loyalty software greatly enhances customer loyalty and communication for special events, sales, and announcements. It provides good functionality and reports, along with cloud storage, making it virtually worry-free
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Cost-effective with flexible pricing: Preferred Patron offers an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. It provides more appealing options, pricing, and resources compared to other similar products.
Cons from reviewers
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Lack of easily accessible documentation: While the customer support is excellent, some users have expressed a desire for quick access information on some of the software's features, particularly the new ones
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Overpriced for just software use and data collection: Some users feel that the software is a bit overpriced for just software use and data collection, which they could do in Excel
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Email blast templates can be confusing: Some users find the email blast templates confusing and not user-friendly, leading them to stop using the email marketing campaign feature
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Software updating process could be easier: Some users have suggested that the software updating process could be a bit easier or automated, similar to Windows updates.
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Issues with automatic point credits: Some users have reported that the automatic point credits for birthday and 'miss you' points don't always work, requiring manual input to ensure they take effect
Main features
Starting Price
Free Plan
Email Marketing Capability
Gift Card System
CRM Integration
Detailed Reporting and Analytics
Rewards Program Feature
Starting Price
N/A
Free Plan
No
Email Marketing Capability
Gift Card System
CRM Integration
Detailed Reporting and Analytics
Rewards Program Feature
How Preferred patron loyalty compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Preferred patron loyalty best for according to our reviewers?
Retail Store Owners: They find the software crucial in growing their business, especially during challenging times like the COVID-19 pandemic. The ability to communicate with loyalty members and automate marketing and rewards is highly valued
Restaurant Owners: They find the software to be superior to all others in terms of customer engagement and loyalty. The rewards program continues to attract new customers and keeps regulars returning more frequently
Frozen Yogurt Shop Owners: They find the software's marketing and engagement capabilities unparalleled, especially during off-peak seasons. The software has significantly improved their business and customer relationships.
Orthodontic Offices: These offices find the software user-friendly and appreciate its ability to increase visibility with customized rewards cards. It's also useful for storing patient information and reaching out for special occasions or promotions
Business Owners and CPAs: They appreciate the cost-value approach of the software, and its ability to keep current patrons happy while acquiring new ones. The software offers excellent product options based on what's right for the business and budget
Preferred patron loyalty Reviews
4.8
Preferred patron loyalty rating
5.0
Ease of use
5.0
Customer service
4.8
Value for money
4.7
Likelihood to recommend
4.7
Features
24 Preferred patron loyalty Reviews
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Carolyn N
Flexible and Adaptable: A Review of Preferred Patron Loyalty
I appreciate the flexibility of Preferred Patron Loyalty. It's adaptable to our needs, whether we're running a simple points-based program or a more complex tiered system
September 16, 2024
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Lawrence Jones
Outstanding Experience with Preferred Patron in All Aspects!
Setting up my account with Preferred Patron Loyalty was a breeze. I first spoke with customer care who established my account, and within a day or two, an agent reached out to me to get the Loyalty Rewards program started. This agent was crucial in customizing a program that suited my needs as the owner of a Collectibles Card Shop/Tournament store. I can't stress enough how helpful he was and continues to be. The customer service representative is very responsive, knowledgeable, and a joy to work with. Implementing the Loyalty Rewards system in my store has greatly enhanced its overall credibility. It demonstrates how much I appreciate my customers and the value they bring to my store. I'm thrilled that I chose to use Preferred Patron for my Loyalty Rewards Program. I really have no complaints about the software. The only issues I've encountered are when Windows updates itself, necessitating them to access the tablet to rectify any problems caused by automatic updates.
September 10, 2024
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Christian Smith
Owner's Review on Preferred Patron Loyalty Software
I have been able to fully utilize the Preferred Patron Loyalty software, which has become a significant asset to my company's growth. I am pleased with my decision to choose this product over others. It has met all my expectations and the customer support is excellent.
September 1, 2024
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Joyce E
Opted for Preferred Patron for its SMS Text Messaging Feature 4 Years Ago
I have signed up about 90% of my customers to the Preferred Patron Loyalty program, which has helped me build a relationship with them. They enjoy a 5% cash back on all their purchases, and I benefit from a roughly 20% increase in sales on the days I send out Flash Sales via SMS text blasts. I find it easy to create these SMS marketing campaigns and the customer service is excellent. However, I ran into an issue when I ran out of credits to send an SMS blast on Thanksgiving. I also find the email blast templates confusing and not user-friendly, so I've stopped using the email marketing campaign feature and now send all my emails through Tant Contact. But, the vendor has told me they've introduced a new email messaging module similar to Tant Contact, which I'm excited to try out.
August 27, 2024
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Steven G
Efficient Automation in Loyalty Program Management
I am particularly impressed with the software's automation features, which have saved us considerable time and effort in managing our loyalty program
August 19, 2024
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Sara G
Boosting Business Growth with Preferred Patron Loyalty
I have found Preferred Patron Loyalty to be an ideal blend of loyalty, customer retention, and promotion systems. Since using this product, my business has grown faster and I believe it's worth every penny and more. The platform is constantly being upgraded, making it even easier to expand my business. The customer support is excellent, always willing to spend as much time as needed to assist with any issue or question. The only real downside is the lack of easily accessible documentation. While the support is fantastic, I sometimes wish there was quick access information on some of the features, particularly the new ones. However, a quick call to customer support has always been successful. The vendor has responded to my feedback by introducing a full suite of online training videos, which I'm excited to explore.
August 12, 2024
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Louis
Top-Notch Reporting Software for Data-Driven Decisions
The software's reporting capabilities are top-notch, providing valuable insights into our customer base and helping us make data-driven decisions
August 5, 2024
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Megan
Over a Decade of Successful Business with Preferred Patron Loyalty
I have been using the Preferred Patron Loyalty software for over a decade in my small retail business, specifically for loyalty and gift cards. It works great for us.
July 30, 2024
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Eugene Brown
Improved Loyalty Program with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our loyalty program. The ability to track customer behavior and preferences has allowed us to tailor our offerings more effectively
July 20, 2024
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Briar G
Effortless Reward Redemption Process: A Win-Win for Team and Customers
I've found the reward redemption process to be smooth and straightforward, which has been appreciated by both our team and our customers
July 13, 2024
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Kenneth E
Strongly Endorse Preferred Patron Software
I've recommended Preferred Patron to several business owners over the nine years I've been using it. The product is always evolving and reaching more customers. Brett and his team are always ready to answer questions and provide additional training if needed. I'm grateful for the positive impact Preferred Patron has had on our bottom line over the years.
July 9, 2024
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Gregory C
Excellent Software with Outstanding Support Team!
In the printing industry, quality is no longer a unique selling point, so I decided to improve customer relationships to foster loyalty. I sought help from Preferred Patron who have been fantastic throughout the process. I've seen a significant improvement in customer retention and I'm convinced that choosing their solution was one of the best decisions I've made.
July 2, 2024
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Judith Williams
Game-Changing Email Marketing: Driving Repeat Business with Personalized Engagement
The email marketing feature is a game-changer. It has helped us to engage with our customers on a more personal level and drive repeat business
June 24, 2024
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Sean C
Preferred Patrons Consistently Delivers Outstanding Service!
The service from Preferred Patrons is impeccable! They've been incredibly helpful with technical issues and providing tips to maximize the program's use. Despite my limited technical background, they were patient and supportive when I had to manage our email marketing program. They ensured I understood the process and followed up to confirm I was on the right track. Their service is outstanding!
June 17, 2024
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Andrew
Top-tier Loyalty Program Software
I initially tried other programs but found them lacking in value, particularly in terms of solutions and customer service. I also disliked promoting their brand instead of my own in email and card designs. However, I am very pleased to have discovered the Preferred Patron program, as it excels in interaction.
June 11, 2024
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Scott B
Seamless Integration: Boosting Efficiency and Effectiveness
The software's integration capabilities are impressive. It seamlessly fits into our existing tech stack, making it even more efficient and effective
June 4, 2024
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Laura A
Using Preferred Patron Customer since 211
I have been using Preferred Patron Customer Loyalty at my golf facility since 211. Our guests appreciate being recognized as loyal customers and we are pleased that we no longer have to discount products to reward them. My team is impressed by how engaged our guests are with the program, which has significantly increased customer loyalty. After evaluating many programs, I found Preferred Patron to be superior to all others. I highly recommend them.
May 27, 2024
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Philip F
Efficient Tool for Customer Data Collection and Tracking
I found the Preferred Patron Loyalty software easy to install and integrate into our daily operations. However, I felt it was a bit overpriced for just software use and data collection, which we could do in Excel. After sharing my feedback, the vendor informed me about their new pricing plans starting at $59.95 per month and offered to help us find a more budget-friendly program.
May 19, 2024
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Christian Brown
Performs Well
Overall, the Preferred Patron Loyalty software works as promised and we encounter minimal issues with it. It was the best solution we found since our Point of Sale system lacked a built-in rewards program.
May 11, 2024
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Melissa J
Preferred Patron: The Undisputed Leader in the Industry!
I discovered Preferred Patron through a patron who was using it, while I was using Royalty Rewards. After comparing our experiences and costs, I realized I needed to switch to Preferred Patron. I found their options, pricing, and resources more appealing and regretted spending three times more on a product that offered less for my business. As a business owner and CPA, I use a cost-value approach to manage resources. My main issues with Royalty Rewards were their bundled products and services that forced me to pay for unnecessary features, and their misleading way of calculating ROI. Preferred Patron, however, understands the importance of keeping current patrons happy while acquiring new ones. They offer an excellent product with options to choose from based on what's right for your business and budget, with the option to upgrade as your business grows. I signed up with Preferred Patron six months ago and have been waiting to share my experience.
May 4, 2024
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Steven J
Exceptional Customer Relationship Management with Preferred Patron Loyalty
I have found Preferred Patron Loyalty to be an exceptional tool for managing customer relationships
April 29, 2024
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Sophia Davis
Three Years with Preferred Patron: Our Experience
I have been using Preferred Patron for 3 years and I am very satisfied with it. The customer service, especially from Brett and Matt, is exceptional and they always respond quickly to any concerns. They genuinely care about the user experience and are more knowledgeable than other tech support I have used. The rewards program continues to attract new customers and keeps our regulars returning more frequently. The program is extensive and can be used for various applications, but we stick to the basics for our restaurant. I definitely recommend it.
April 20, 2024
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Anna Johnson
Essential Tool for Every Retail Store's Success
Our loyalty program has been crucial in growing our new retail store, particularly during the COVID-19 pandemic when we were shut for over a month. The ability to communicate with our loyalty members enabled us to make thousands of dollars in sales that would have otherwise been impossible. We view this program as a necessary business expense that more than pays for itself. We value the ability to automate marketing and rewards, as well as the simplicity of signing up and regularly communicating with customers. However, I wish I could edit and send marketing emails from my iPad, as I seldom use my laptop now. The ability to schedule multiple marketing emails at once would also be helpful. The vendor responded to my feedback, stating that they are actively improving their iPad compatible tools and that the ability to schedule multiple marketing emails already exists. They promised to reach out to me to demonstrate how to use this feature. They thanked me for my feedback in September 2020.
April 16, 2024
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Justin Williams
A Real Game Changer - Absolutely Adored!
As a frozen yogurt shop owner, the winter season can be tough for business. Thankfully, the Preferred Patron Loyalty system helps drive business during this time. Its marketing and engagement capabilities are unparalleled, allowing us to connect with our customers when they might not be thinking about frozen yogurt. Our business has improved significantly since using Preferred Patron. The company and support staff are also fantastic, always available when needed. I would recommend this to any small business.
April 13, 2024