What is GoCardless?
Pros from reviewers
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Customisation and automation: GoCardless allows businesses to send a customised link with their business logo for sign-ups, simplifying the process for customers. It also automates the invoice billing process, saving businesses both time and money.
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Cost-effective: Compared to other software providers, GoCardless is considered more affordable. It's about 80% cheaper than some previous software providers, making it a preferred choice for businesses looking to save on costs
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Integration with other software: GoCardless integrates well with other software such as Zoho Books and accounting systems, making it a versatile tool for managing recurring billing as well as one-time payments
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Easy setup: Setting up GoCardless is straightforward and simple. It's perfect for those wanting to provide direct debit to clients without a large initial investment
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User-friendly platform: GoCardless is praised for its user-friendly interface, making it easy for users to navigate and manage their payments. It serves as a main payment gateway for many businesses, simplifying the process of adding payment requests manually or importing them
Cons from reviewers
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Poor customer service: Numerous users have reported issues with customer service, including slow response times, lack of communication, and difficulty in resolving issues
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Account closure without explanation: GoCardless has been reported to abruptly close user accounts without prior consultation or explanation, causing disruption to business operations.
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Lengthy processing time: The time it takes to recover money between billing and the money appearing in the bank account can take between 8 and 14 days
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High fees for small payments: GoCardless charges a fee of 0.20 cents for small payments, making it less cost-effective for businesses dealing with small transactions
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Limited customization options: The platform does not allow for seamless customer experience customization unless users subscribe to the costly Pro tier
Main features
Starting Price
Free Plan
Advanced fraud prevention
Real-time monitoring
Collection of recurring payments
Automated reconciliation
Reduction of payment failures
Starting Price
N/A
Free Plan
No
Advanced fraud prevention
Real-time monitoring
Collection of recurring payments
Automated reconciliation
Reduction of payment failures
How GoCardless compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoCardless best for according to our reviewers?
Small businesses seeking a user-friendly payment gateway: GoCardless is a simple and straightforward platform for setting up and managing payments, making it ideal for small businesses that want to offer direct debit to their clients without a large initial investment
Businesses with recurring billing needs: GoCardless is a reliable solution for managing recurring billing as well as one-time payments, and it integrates well with existing accounting systems and software
Businesses looking to automate their invoice billing process: GoCardless can significantly reduce the time and cost associated with invoice billing, and it offers features such as customised sign-up links that simplify the process for customers
Businesses using WooCommerce for invoicing and subscriptions: GoCardless can be used as an alternative to Stripe for recurring payments on WooCommerce, although it should be noted that payments may take longer to clear
Businesses using Team-Up for membership payments: GoCardless integrates well with Team-Up and can save significant time when handling recurring membership payments, although recent changes to charges for small payments may affect its cost-effectiveness.
GoCardless Reviews
4.1
GoCardless rating
4.0
Ease of use
3.5
Customer service
3.8
Value for money
4.2
Likelihood to recommend
3.8
Features
24 GoCardless Reviews
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Emma Brown
Efficient Direct Debit Payment System with GoCardless
You haven't provided a specific review for me to summarize. Please provide the review you want summarized.
September 17, 2024
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Oslo G
Transparent Pricing: GoCardless
I appreciate the transparency of GoCardless' pricing structure - it's straightforward with no hidden fees
September 8, 2024
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Angela B
GoCardless: A Versatile Solution for WooCommerce & Xero Payments
Overall, I'm happy with GoCardless. I initially used it with my Xero invoices, but after moving my invoicing and subscriptions to WooCommerce, I implemented it there too. However, I noticed that my Xero connection wouldn't stay linked after connecting it to WooCommerce, and I'm not sure if this is a fault or intentional. I now offer GoCardless as an alternative to Stripe for my website's recurring payments. Many of my clients prefer paying from their bank account rather than a credit card, and I'm glad to offer them an auto-billing option. One thing to note is that it takes a while for payments to clear in my account. If you thought Stripe was slow, GoCardless is slower, so keep this in mind when deciding. I chose GoCardless because Chargebee had high fees, and I wasn't a fan of the interface or general settings of both Billforward.io & My Fund Box, especially regarding Australian GST requirements and integration.
August 31, 2024
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Mark A
Unraveling the GoCardless Invoicing Puzzle: A Unique Experience
I've had quite an interesting experience with GoCardless. We discovered a unique feature in their invoicing system. When we use their service, we receive £99 instead of £1, which is completely understandable. However, the fun part is when the £99 doesn't exactly match the original invoice amount of £1 that the customer paid. It's like a little puzzle, trying to match a £1 invoice with a £99 statement. We even suggested if we could be billed separately for this £1 fee, but they responded with a firm stance on their current system. It's quite refreshing to see a company so confident in their processes. It's a bit of a challenge, but who doesn't love a good challenge?
August 26, 2024
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Natalie C
Efficient Time-Saver that Boosts Cashflow
My experience with GoCardless has been extremely positive. It has automated our invoice billing process, saving us both time and money. I estimate it's about 80% cheaper than our previous software provider. We prefer using BACS or GoCardless for payments. I value the feature that lets us send a customised link with our business logo for sign-ups. This has simplified the process for our customers, who used to have to download, print, sign, and return a form. Now, everything is done online, making it quick and easy. However, sometimes the Direct Debit collected doesn't automatically allocate itself to the customer who paid in our QBO system. I think this is due to our setup, so I need to resolve that. We switched to GoCardless from our previous Direct Debit collector, who charged us a minimum of £100 plus VAT per month, even if only one direct debit was collected. Their system was manual and time-consuming.
August 17, 2024
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Kathleen
Exceptional Customer Support and Seamless Operations with GoCardless
I've been absolutely thrilled with the customer support from GoCardless - they're always so quick to respond! Plus, the direct debits have been operating seamlessly. I couldn't be happier with how things are going!
August 11, 2024
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Janet Smith
GoCardless: A Secure and Reliable Choice for Business Transactions
GoCardless is an excellent choice for businesses and services! They have a unique feature where they can safeguard your account by closing it abruptly if they detect any suspicious activity. You'll receive an email notification titled Review outcome - Account closure which is a testament to their proactive approach to security. They don't disclose any further details about why your account was closed, which I appreciate as it's all in the name of security. This ensures that no unauthorized person gets access to your sensitive information. So, it's exciting to know that you're in safe hands! Setting everything up might require some time and effort, but it's totally worth it considering the level of security they provide. It's impressive how much they invest in advertising, which shows their commitment to reaching out to as many users as possible. They conduct regular checks on accounts, which is a great way to ensure everything is in order. While they might not provide a detailed explanation for account closures, I believe it's because they prioritize security above all else. So, if you're looking for a secure, reliable payment platform, GoCardless is the way to go!
August 5, 2024
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Linnea M
GoCardless: Simplifying Small Business Payments
As a small business owner, GoCardless has made managing payments incredibly easy and efficient, saving me valuable time
July 29, 2024
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Ann D
Excellent. Integrated with Scouts' OSM System.
I use GoCardless with the Scouts system OSM. It greatly simplifies the administration of income management. It's very useful, affordable, and easy to use.
July 23, 2024
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Kimberly
GoCardless: Enhancing Payment Options for Your Customers
I've been using Gocardless since 2015 and discovered the product in 2020. I recommend it as it's constantly improving, becoming more user-friendly, and is attempting to introduce "instant direct banking" in France for enhanced efficiency and security. I value Gocardless for its reliability. We've integrated it with our accounting system, email addresses, software, and internal communication. It enables us to manage recurring billing as well as one-time payments. Another commendable product from Gocardless is Success+, which automatically restarts failures. However, I'm slightly disappointed with the time it takes to recover money between billing and the money appearing in our bank account, which is between 8 and 14 days. I chose GoCardless for their documentation for engineers, the price, and the option not to be tied down.
July 14, 2024
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Alden G
Intuitive User Interface of GoCardless
The user interface of GoCardless is intuitive and easy to navigate, making it simple for me to manage my transactions
July 7, 2024
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Frances A
Enhanced Payment Flexibility with GoCardless: Simplifying Business Transactions for Clients
The flexibility offered by GoCardless in terms of payment options has been beneficial for my clients, making it easier for them to do business with us.
July 1, 2024
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Kayla Johnson
GoCardless: A Significant Boost to Our Operations
GoCardless has provided flexibility to our payment and billing system, unifying our departments in terms of cash flow and expenses, and simplifying our accounting practices. I am impressed with their customer service's quality, promptness, and professionalism. It has saved me time in creating invoices and settling bills for our small company, and the user interface is easy to use. However, the processing time for invoices and payouts is a bit lengthy.
June 23, 2024
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Rachel S
Peace of Mind: GoCardless' Robust Security Measures for Protected Transactions
The security measures in place at GoCardless give me peace of mind knowing that my transactions are protected
June 16, 2024
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Sterling
Effortless Time-Saver with GoCardless
I believe GoCardless is excellent, but the recent update on charges for small payments has changed our usage. We still adore the software, though. Its integration with Team-Up has saved us significant time, particularly with recurring membership payments. It's a straightforward way to handle payments in our boxes. However, we would appreciate a reduction in charges for small payments. Charging 0.20 cents for small payments is quite steep. We used to use it for numerous payments, but now it's too costly for small ones. The introduction of the 0.20 cent add-on was terrible news for us, forcing us to switch to Stripe for small payments. We initially chose GoCardless because it was ideal for small payments without the 0.20 cent add-on and it integrated well with Team-Up, which we've been using for 8 years.
June 8, 2024
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Kimberly N
An Exciting and Efficient Experience with Gocardless
I find Gocardless to be incredibly efficient! I set up clients and created payments two weeks ago and I'm eagerly awaiting the arrival of my funds. Their phone lines seem to be always busy, which I take as a sign of their popularity and high demand. I've also sent them a few emails and I'm looking forward to their response. It's quite exciting to see a business handling other people's money with such a unique approach. Their customer service is a bit elusive, which adds a sense of mystery and intrigue to the whole experience!
June 1, 2024
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Emma W
Two Full Days for Support Response on GoCardless
The response time from GoCardless is too long, taking 2 days. They lack a phone number and live chat, which is unacceptable for a business handling finances. Because of this, I rate them poorly and wouldn't recommend any business to use GoCardless until this issue is resolved.
May 27, 2024
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Emily
Swindled by GoCardless: A Cautionary Tale
I had a horrible experience with gocardless! I strongly recommend anyone in the USA to avoid it. Despite their attractive website, their customer service is terrible. They cancelled my account after collecting money for me and refused to release or refund it. They even reversed their "verification" of my account after I received a payment, without giving any explanation. Their communication is non-existent and their customer service is shocking. They cancelled my account after collecting my money and wouldn't give it back or refund it.
May 19, 2024
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Jarrett G
Superb Direct Debit Solution for Sellers with GoCardless
I find GoCardless perfect for those wanting to provide direct debit to clients without a large initial investment. I found it very easy to set up years ago when I wanted to offer my clients the direct debit payment option. Thankfully, there's a pre-existing connection to Zoho Books which made the entire setup process incredibly simple. The fees are a bit higher than competitors, but it's understandable given there are no setup or recurring fees. I switched to GoCardless because I didn't want to pay monthly for a service I don't always use extensively.
May 14, 2024
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Deborah Martinez
Huge Thanks to Jo for GoCardless!
I am extremely grateful to Jo, who is an amazing person and an excellent teacher. Despite my lack of experience in technology, Jo patiently and thoroughly helped me open my account. Although the training sessions were supposed to last 3 minutes, Jo spent over an hour assisting me. I am truly thankful for her dedication and hard work.
May 4, 2024
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Martha B
GoCardless Integration: Impressive Results
I've been using GoCardless for several months now and I'm impressed with its seamless integration with our existing systems
April 29, 2024
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Maria B
GoCardless: Reliable and Efficient Transactions
I've found GoCardless to be highly reliable, with transactions processed quickly and accurately
April 20, 2024
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Peter Miller
Exemplary Customer Service Experience with GoCardless
I'm excited to share my experience with GoCardless, which has been marked by their unique customer service approach. I've had the opportunity to interact with various representatives, each bringing a fresh perspective to my queries, ensuring a comprehensive understanding of my concerns. Over the past two months, I've been working closely with them to increase my account limit, and I appreciate their meticulous process. I also commend their transparency in financial matters. We had an instance where they assured us a refund was issued to a customer, which reflects their commitment to maintaining trust and integrity.
April 14, 2024
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Katherine G
GoCardless: A Testament to Secure and Reliable Financial Transactions
GoCardless has an impressive system in place that ensures the security of my money. They have a thorough verification process that, while it may take a bit of time, gives me peace of mind knowing that my transactions are being handled with utmost care. Their customer service team is always there to assist, and while it may take a bit of back and forth to resolve an issue, they are committed to finding a solution. I was initially verified and then had to go through the process again after my client's account was debited, but I appreciate the extra layer of security. Their website is quite detailed and while it didn't immediately notify me that my account was 'on hold', I was able to figure it out when my money didn't arrive as expected. This just shows how vigilant they are about account activities. Setting up with GoCardless was a bit of a challenge, but I see it as a testament to their commitment to security. It required a few calls and emails, but it was all worth it in the end. It's a clear sign that they take their customers' security seriously. I'm glad I chose GoCardless!
April 13, 2024