What is Chargebee?
Pros from reviewers
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Unified billing system: Chargebee provides a unified billing system that improves efficiency by automating the creation of invoices for credit card transactions, eliminating the need for manual invoicing.
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Single source of truth for business KPIs: Chargebee serves as a reliable source for critical business KPIs, providing accurate and timely data that aids in decision-making and strategy formulation.
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Quote generation: Chargebee allows users to generate quotes directly from the system, which customers can accept, leading them to the checkout. This feature saves significant time for sales teams.
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Flexibility with payment gateways: Chargebee offers flexibility with various payment gateways and focuses on subscription management, making it a versatile solution for businesses with diverse payment processing needs.
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Automating accounting processes: Chargebee automates accounting processes, significantly reducing manual labor and eliminating paperwork. It stores all accounting data in one place, making it easy for teams to access, generate reports, conduct detailed analysis, adjust payments, and manage accounts payable and receivable.
Cons from reviewers
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Challenging price indexation application: Applying price indexation to subscriptions can be a complex process in Chargebee, often leading to the generation of credits and credit notes that can confuse customers without proper explanation
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Limited reporting dashboard: While Chargebee offers a reporting dashboard, it could be more robust and user-friendly, with room for improvement in handling multiple currencies
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Invoices not legally recognized in some countries: Chargebee's invoices are not legally recognized in some countries, necessitating the use of separate invoicing platforms
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Poor customer support: Some users have reported poor customer support experiences with Chargebee, including unresponsive consultants and unresolved issues.
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Tedious product catalog updates: Transitioning to the latest version of Chargebee can be a cumbersome process due to the need for product catalog updates, even though older versions are still supported
Main features
Starting Price
Free Plan
Robust integrations
Analytics & reporting
Flexible billing options
Management of recurring payments
Automated dunning management
Starting Price
$599
/ month
Free Plan
No
Robust integrations
Analytics & reporting
Flexible billing options
Management of recurring payments
Automated dunning management
How Chargebee compare to similar software?
Product
Price
$599
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
40% off the Performance plan for 1 year on Chargebee
Save up to $4,000
Chargebee and Stripe are prominent players in the realm of subscription billing management, yet they diverge in their primary focus and functionalities. One of the key distinctions between the two platforms lies in their core emphasis.
Chargebee is dedicated to providing a comprehensive subscription management solution, prioritizing features such as flexible billing models, automated invoicing, revenue recognition, and dunning management. It caters to businesses of all sizes with its robust set of tools, aiming to streamline the complexities of subscription billing processes for various industries and verticals.
In contrast, Stripe primarily focuses on payment processing, offering a scalable platform with extensive developer tools and support for various payment methods. While Stripe does offer subscription billing capabilities, its primary focus is on providing a seamless and secure payment experience, emphasizing flexibility and customization options for businesses to integrate...
Who is Chargebee best for according to our reviewers?
Developers: Developers find Chargebee user-friendly and appreciate the excellent documentation provided. It offers a bug-free experience and simplifies the process of integration, making it a preferred choice over other platforms
Startups: Chargebee is suitable for startups, providing them with a flexible and easy-to-use platform for managing subscriptions, promotions, and payments. It also supports startups before charging them, which is a significant advantage for young companies
Product-based Businesses: Businesses selling products can use Chargebee to handle subscriptions, invoicing, and location-based tax calculations. It also enables easy integration with various payment processors, reducing reliance on a single processor. However, they may need to use a separate invoicing platform if Chargebee's invoices are not legally recognized in their country.
SaaS Businesses: SaaS businesses can heavily rely on Chargebee for payments and billing, benefiting from its various subscription plan combinations, addons, and excellent API and integration support. It also offers powerful analytics and top-notch customer support
Accounting Teams: Accounting teams can benefit from Chargebee as it automates accounting processes, reducing manual labor and eliminating paperwork. It simplifies transaction recording and the entire accounting process, making it easy to generate reports, conduct detailed analysis, and manage accounts payable and receivable
Chargebee Reviews
4.7
Chargebee rating
4.5
Ease of use
4.6
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.5
Features
24 Chargebee Reviews
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Johnny
Chargebee's Commitment to Continuous Improvement Shines Through Regular Updates and New Features
Lastly, the regular updates and new features added to Chargebee show their commitment to continuous improvement.
September 14, 2024
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Joe Davis
Superb, Top-Notch Customer Support from Chargebee.
As an entrepreneur, I appreciate Chargebee's support for struggling entrepreneurs. Unlike many other billing software solutions I've tried, Chargebee offers a customer portal where customers can update their own billing information and cancel their own subscriptions. It also has a well-designed interface and notifies clients a day before they are billed. All these features are available for free until you hit $5k in revenue, which is incredibly generous. The only thing I would like to see is a one-time purchase option. Overall, I'm very satisfied with Chargebee and grateful for their service.
September 9, 2024
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Lawrence Martinez
Chargebee: Seamless Integration and Ease of Use
I've been using Chargebee for several months now and I'm thoroughly impressed with its seamless integration and ease of use
September 2, 2024
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Nathan Smith
Performs Excellently for our SaaS Enterprise
I've been using Chargebee for my SaaS business for over 5 years and the service and support have been excellent. It's probably the service I'm most satisfied with among all the ones we use.
August 27, 2024
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Bobby Rodriguez
Essentially, Flawless in Every Way
As a SaaS product, I use Chargebee for payments and billing, heavily relying on its addons and various subscription plan combinations. I am extremely satisfied with Chargebee, which offers a perfect UX/UI, complete with filters, mass operations, and detailed settings. I never have to wonder where to find a function I need. It also provides excellent API and integration support, powerful analytics (especially with RevenueStory), and top-notch customer support. The interface is meticulously and thoughtfully designed, showing a deep understanding of the user. In the six years I've been using Chargebee, I've only encountered two issues.
August 19, 2024
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Andrea F
Commendable Flexibility: Chargebee's API Customization for Tailored Business Solutions
The flexibility of Chargebee's API is commendable, it allows us to customize the software to suit our specific business needs
August 11, 2024
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Carol Williams
Chargebee's Exceptional Customer Support Team
The customer support team at Chargebee is top-notch, they are always responsive and helpful when we encounter any issues
August 6, 2024
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Lachlan
Streamlining Accounting Processes with Time-Saving Software: Chargebee
I find Chargebee to be an excellent software for automating accounting processes, significantly reducing manual labor and eliminating paperwork. All our accounting data is stored in the software, making it easy for our team to access, generate reports, conduct detailed analysis, adjust payments, and manage accounts payable and receivable. It's the best accounting software we've encountered and our experience has been outstanding. I value Chargebee for many reasons, mainly because it simplifies our organization's transaction recording, which involves substantial amounts of money. It has helped us improve our previous weaknesses in report generation. The features and functionalities save us time and simplify our daily accounting tasks, allowing us to import account statements, conduct detailed analysis, and control all expenses. It simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. It's user-friendly and doesn't require extensive training to adapt to. There was a learning curve at first, especially if you've never used accounting software before.
July 29, 2024
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Nicole A
Chargebee: The Ultimate Platform for Online Subscription Payments
I must say, Chargebee is hands down the best platform for processing online subscription payments. Setting it up is a breeze - incredibly quick and straightforward. And if you ever need help, their support team is simply outstanding. It's also a champ at handling all the necessary paperwork like invoices, sending email notifications to everyone involved, and managing taxes. I'm thoroughly impressed!
July 22, 2024
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Rebecca
Mastering Chargebee: A Seamless Journey
I find Chargebee incredibly user-friendly and it manages everything for me. It provides excellent documentation for developers and I've not come across any bugs, which is quite remarkable. It's essentially flawless! The only possible drawback could be the numerous settings, which could be confusing, but there's useful documentation available. I switched to Chargebee from Patreon due to integration difficulties as a developer.
July 15, 2024
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Hester D
Chargebee's Subscription Management: A Game-Changer for Our Business
The subscription management feature of Chargebee has been a game-changer for our business, allowing us to easily manage and track our customer subscriptions
July 6, 2024
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Brittany Williams
Exceptional Experience with Chargebee: A Testimonial
I've had an absolutely fantastic experience with the Chargebee team! They've shown an incredible level of dedication in working with me to find solutions for my complex business needs and workflows. While no product is perfect, I have a committed account management team always on standby to address any issues and enhance my experience. Their personal attention and effort to understand my business truly sets them apart. I'm genuinely impressed with this company!
July 2, 2024
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Paloma M
Outstanding Service in My Experience with Chargebee
I'm surprised to see so many negative reviews for Chargebee, as my experience with them over the last 3 years has been nothing short of amazing. Their exceptional customer support and vast array of features outshine other similar services.
June 23, 2024
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Theresa F
Robust Reporting with Chargebee
I appreciate the robust reporting capabilities of Chargebee, it provides insightful data that helps us make informed business decisions
June 16, 2024
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Barbara
Efficient Invoicing and Billing with Chargebee
As a finance professional, I find Chargebee's automated invoicing and billing features incredibly efficient, saving me countless hours of manual work
June 10, 2024
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Miller
Trustworthy Subscription Management with Chargebee
I've had a positive experience with Chargebee and I'm happy with our decision to use it. The system is quick and provides an excellent development experience. However, updates to the product catalog make transitioning to the latest version quite tedious. Even though the older version is still supported, help with the migration would be beneficial. We selected Chargebee for its flexibility with payment gateways and its focus on subscription management.
June 4, 2024
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Rose Martinez
Review Update Following Excellent Customer Service
After attending a training session for Chargebee software conducted by a knowledgeable individual, I found it incredibly helpful. It offered valuable insights and guidance, enhancing my understanding of Chargebee and its functionalities. I highly recommend it.
May 25, 2024
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Kathleen C
Chargebee: Affordable and Feature-Rich Pricing Model
I find the pricing model of Chargebee very reasonable considering the comprehensive features it offers
May 20, 2024
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Victoria Miller
Chargebee: The Ideal Subscription Management Solution
I depend on Chargebee to handle subscriptions for my product. It's user-friendly, easy to integrate, and offers a range of features such as invoicing, a location-based TAX calculator, multiple plans, offline payments, and more. Their customer service is top-notch and always open to feedback. Besides subscription management, Chargebee also enables easy integration with various payment processors via their payment form on my website. This is vital when payments are declined by one processor, as they can be rerouted to another, reducing reliance on a single processor. However, a drawback is that the invoices generated by Chargebee are not legally recognized in some countries. For instance, in my country, invoicing software must be certified and generate a SAF-T file with all invoices for tax authorities. Since Chargebee doesn't offer this, I have to use a separate invoicing platform.
May 11, 2024
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Virginia F
Chargebee's Dunning Management: Boosting Payment Success and Cash Flow
I am particularly impressed with Chargebee's dunning management feature, it has significantly reduced our payment failures and improved our cash flow
May 4, 2024
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Doris N
Fantastic Experience with Chargebee
I highly recommend Chargebee, an incredible billing platform with an awesome team.
April 29, 2024
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Judy W
Chargebee: A Lifesaver in Dev Time for Startups
I appreciate how Chargebee supports young startups like ours before charging us. The integration with Braintree was incredibly easy and we've had no issues since we started using it. It allows us to manage subscriptions without needing to build our own development dashboard, providing more flexibility than Braintree. We use coupons for promotions and Chargebee simplifies this process. We also utilize their hosted page for payments, which has been beneficial. As a young startup, the advantage of not having to build all these features ourselves or constantly request changes from our development team is significant. Overall, I'm very satisfied with Chargebee and we plan to continue using their services. However, I wish the reporting dashboard was more robust and user-friendly. It's not bad, but there's room for improvement. The handling of multiple currencies could also be improved, but we manage with the current setup. The requirement to change your password every 90 days is slightly annoying, but I understand it's for security reasons.
April 21, 2024
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Gerald Davis
An Epic Adventure: My Journey with Chargebee
My journey with Chargebee has been an adventure of epic proportions. The first consultant I interacted with was a unique challenge, directing me towards a wealth of API documentation. They seemed to have a hands-off approach, allowing me to explore my needs and review my documents and user flows independently. Our weekly calls were intriguing, with me grappling with configurations and proposing solutions, which was a great learning experience. It was clear that this consultant, an external contractor, was keen on fostering self-reliance. When I felt the need for more hands-on assistance, I requested a new consultant. This marked the beginning of a new chapter in my Chargebee journey. The second consultant was a breath of fresh air, understanding my needs and guiding me towards a solution. The migration package I purchased was an interesting investment. Fast forward to today, I am still engaged with an open ticket from September 27, 223. The configuration that Chargebee recommended has been a thrilling roller-coaster ride. After an update in August, my system has been peppered with challenges, providing opportunities for me to troubleshoot and improve my customer service skills. To add to the excitement, I was informed that the features of the solution I purchased nine months ago offer a unique combination. Despite providing examples of both, I am eager to see how this will unfold. I am confident that with Chargebee, every challenge is an opportunity for growth and learning.
April 15, 2024
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Leland D
A Costly and Disappointing Encounter with Chargebee
My experience with Chargebee has been extremely disappointing. The initial consultant assigned to us was unhelpful, offering no solutions and directing us to irrelevant API documentation. They showed no interest in understanding our needs or reviewing our documents. During our weekly calls, I found myself defending configurations that didn’t work and suggesting solutions that were met with dismissive responses. Our requests for assistance were ignored, with emails left unanswered for weeks. When we asked for a new consultant, we realized that this was indicative of a larger issue: Chargebee’s lack of regard for their customers. Our second consultant was slightly better, but the migration package we bought was a complete waste of money. We are still dealing with an unresolved ticket from [sensitive content hidden]. The configuration that Chargebee sold us has been a complete disaster. Following an update in August, our instance has been riddled with errors, causing significant problems for our customers. We were told that the features of the solution we bought nine months ago are incompatible. Despite presenting.
April 13, 2024