What is BigTime?
Pros from reviewers
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Time and Expense Tracking: BigTime allows employees to record their time and expenses, which can then be reviewed by managers before being sent to clients for billing. This feature is accessible from any device, making it convenient for users
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Consolidation of Systems: BigTime consolidates different systems used for tracking time, expenses, and invoicing into one place, saving significant man-hours each month
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Excellent Customer Service: Users have praised BigTime's customer service, noting that their implementation specialists are knowledgeable and easy to work with
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Cost and Simplicity: BigTime was chosen by many users for its cost-effectiveness and simplicity. It provides a single, easy-to-use tool that replaces a jumble of different tools
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Integration with Other Software: BigTime syncs with other software like QuickBooks throughout the day to keep both systems updated. This feature is particularly beneficial for time tracking, expense management, and invoice dispatching.
Cons from reviewers
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Slow to incorporate new features: BigTime is slow to incorporate some features that would be beneficial for payments, such as imposing client service fees for ACH and credit card payments, and allowing modifications to payment posts if entered incorrectly or if a client overpays to track credits.
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Inconsistent features: Not all features are consistent across the software, for example, one budget report includes submitted time, while another does not, which can lead to discrepancies in data
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Limited invoice filtering: The approval screen does not allow for invoice filtering by Team Lead, which means all Team Leads have access to all invoices, potentially causing confusion or miscommunication
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Difficulty in customization: Customizing reports can be challenging and often requires support assistance, which can slow down the process
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Learning curve: Despite being a user-friendly software, BigTime has a learning curve, especially for those who are not tech-savvy, which can lead to initial difficulties in usage
Main features
Starting Price
Free Plan
Time tracking
Expense tracking
Project management
Invoicing
Reporting and dashsboards
Starting Price
N/A
Free Plan
No
Time tracking
Expense tracking
Project management
Invoicing
Reporting and dashsboards
How BigTime compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is BigTime best for according to our reviewers?
Small Business Owners: Small business owners who need a robust time management and invoicing system will find BigTime to be an excellent solution. It's user-friendly, easy to configure, and offers excellent support. However, some documentation for custom invoices could be stronger.
Accounting Teams: Accounting teams can benefit from BigTime's seamless integration with QuickBooks and its ability to manage expenses, dispatch invoices, and track work-in-progress. However, some customization may require support assistance
Field Staff: The mobile app is perfect for field staff who need to log their time and expenses on the go. The software is user-friendly and the support team is always ready to assist with any issues
Business Analysts: Business analysts can use BigTime to monitor staff productivity. Its flexibility and easy access from any browser make it a useful tool for tracking and reporting
Project Managers: BigTime is beneficial for project managers who need to track time, manage client engagements, and generate invoices. It offers numerous report options and customizations for project management and tracking
BigTime Reviews
4.5
BigTime rating
4.5
Ease of use
4.7
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.4
Features
24 BigTime Reviews
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Ira G
Highly Customizable and User-Friendly Software
In the month that I've been using BigTime, I've had a fantastic experience! My Customer Success Manager is amazing! We had some login issues for a team member and she resolved it immediately! The software has been extremely beneficial for Project Management. We still have a training session left with our CSM at BigTime to learn more about its features and we're excited to see what else it can do! It's highly customizable and easy to use. It integrates with QuickBooks and provides excellent customer service. It offers numerous report options and customizations for project management and tracking. The Knowledge based section is very useful for learning how to use features. One minor issue is that we can't change the Project Fee to say Project Budget, but this is just a naming preference for our company. We chose BigTime because it was superior to other options we considered. We switched from DeskTime because it lacked features and its timer would shut off during timed sessions, which was not helpful for tracking.
September 14, 2024
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Elijah Brown
BigTime: Responsive and Helpful with User-friendly Features
I find BigTime to be user-friendly and its chat support extremely helpful. I value its seamless integration with QBO, invoicing, and WIP tracking. It's also simple to train staff on how to input timesheets. However, it's slow to incorporate some features that would be beneficial for payments, such as imposing client service fees for ACH and credit card payments, and allowing us to modify payment posts if entered incorrectly or if a client overpays to track credits. I selected BigTime for its superior integration, ease of use, ability to manage multiple tasks, and ease of adjustment. I switched to BigTime because I required simpler tracking of timesheets and integration with jobs for billing, WIP tracking, retainer tracking, and integration with QBO.
September 9, 2024
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Jean
Effortless Project and Client Management with BigTime
As a freelancer, BigTime has made it incredibly easy for me to manage my projects and clients. The mobile app is especially handy, allowing me to update my hours and tasks on the go
September 2, 2024
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Mary Garcia
BigTime Outshines Excel Timesheet in Our Company
Introducing BigTime has completely revolutionized how our company operates. Our recent chat support session was highly productive. The integration of our company's time tracking and billing systems was a huge help. The onboarding process was seamless, and we received outstanding support. Even between sessions, the team was prompt in responding to our questions. The software is user-friendly, and the mobile app is perfect for our field staff. While adjusting our invoicing system can be tough, the team always provides useful feedback that allows us to move forward with our plans. We switched to BigTime because it is undeniably better than the Excel spreadsheet we were previously using. Our staff is much happier now that they're using BigTime to track their hours. Their 24/7 live chat service is excellent, offering timely and useful help. In the past week, I had several questions and the support was always helpful, knowledgeable, and quick to respond.
August 27, 2024
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Sara F
BigTime's Impressive Customer Service
As a business owner, I've been impressed by BigTime's customer service. They are responsive and helpful, always ready to assist with any issues or questions I have
August 17, 2024
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Arthur Miller
Superb Interface and Stellar Customer Service with BigTime
Using the BigTime Wallet, I find it very easy to send and receive invoices. BigTime has significantly improved the speed at which I get paid, especially since it integrates with Quickbooks, making billing a breeze. I can get paid much faster using BigTime wallet. It's simple to use and the help desk service is excellent. I had a Zoom session with Brittany U. to discuss a problem and we were able to address it quickly. I can always count on an immediate response from the support team, or at least a prompt reply. However, some features may be difficult to use until they are explained in greater detail. For instance, I'm not sure if there's a way to add files or links to external files to a project. I switched to BigTime because I was having trouble sending bills via email. I've been getting guidance from Tyler Gubser who has been assisting me with this, as well as teaching me how to initiate client setup and the ropes of invoice drafting.
August 12, 2024
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Ginevra M
BigTime: A Game-Changer for Consultants
As a consultant, I've found BigTime to be a game-changer. It allows me to easily track my billable hours and expenses, ensuring I'm accurately compensated for my work
August 5, 2024
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Olivia J
Fast Resolution of Issues in BigTime
Jake Stempel assisted me in resolving an issue I had with importing historical project data into BigTime. He promptly responded to my queries and provided very clear instructions on how to rectify the issue. I also appreciated his explanation of where BigTime was sourcing its data from, which helped me gain a better understanding of the overall process.
July 27, 2024
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Philip Brown
BigTime: A Tech-Savvy Perspective on Project Management and Budgeting
As a tech-savvy person, I find that BigTime software is causing more issues than it's solving. I think the webinars should include more user feedback, especially if there are common user problems. BigTime could be very user-friendly, but there's a learning curve. Not all features are consistent, for example, one budget report doesn't include submitted time, while another does. The data doesn't always auto-populate and the software should be able to generate numbers and percentages by itself. I shouldn't have to manually input % complete, it should be done automatically as the project progresses. The vendor responded to my concerns, acknowledging the learning curve due to BigTime's flexibility. They promised their Success Team would reach out to me to help with these specific issues and suggested I check out their Knowledge Base, which includes articles on custom reporting and creating % complete invoices. They assured me that help is on the way.
July 23, 2024
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Zoe J
BigTime's QuickBooks Integration Streamlines Accounting Processes
As an accountant, I appreciate BigTime's seamless integration with QuickBooks. It has significantly streamlined our billing process, reducing errors and saving us considerable time
July 13, 2024
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Cynthia Brown
Terrible Implementation Experience with BigTime
The implementation of BigTime was terrible. The staff I worked with lacked knowledge and didn't set up anything. When we went live, they were nowhere to be found. To make matters worse, we used their Wallet payment software. Payments were received in the wallet, but I have no idea when they will appear in our business checking account.
July 6, 2024
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Jerry J
Simple, Fast, & User-Friendly Software
I find BigTime to be a great tool for making billing processes smoother and faster. It allows me to generate invoices quickly with many customized options, reducing manual work and saving time. The user-friendly app makes it easy for employees to record time and expenses, eliminating the issue of lost receipts. The customer service is excellent, always quick to respond and resolve any issues.
June 29, 2024
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Charles
Efficient Collaboration: BigTime's Excellent Features for Team Leaders
As a team leader, I've found BigTime's collaboration features to be excellent. It's easy to assign tasks and monitor progress, keeping everyone on the same page
June 22, 2024
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Lysandra M
BigTime Software: A Solid Application So Far
I find the BigTime software quite impressive, particularly its dashboard. The onboarding and implementation process is incredibly comprehensive. The software stores a vast amount of information and provides accessible reporting, which I find very useful. It offers support in expense control, project management, invoice management, and budget controlling, making it a valuable tool for business management.
June 16, 2024
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Paul S
BigTime's Dashboard is Exceptional
BigTime offers a fantastic dashboard that allows me to monitor multiple jobs simultaneously and track our hours against our budgets. It also has a good, simple, and fast hours/time tracking input format. This software is beneficial for our architecture office. Tyler G. assisted us in understanding some bulk commands, which saved us a lot of time. The customer support is excellent and responsive.
June 9, 2024
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Wiley D
New Satisfied Customer
I recently switched to BigTime from a competing platform that I used for the past two years. The support from Ben Mascow, Kevin Arakawa, and Beth Vandernoot during the implementation has been excellent. Leah J. has also been great in providing troubleshooting and support.
June 1, 2024
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Daniel Brown
Why I Held Back the 5th Star
The only reason I didn't rate BigTime with 5 stars is due to the app's current performance issues. As the firm's BT admin, I receive numerous inquiries from our staff about it. However, I must commend Nate H. from BT for his exceptional assistance and prompt responses to my questions today. He resolved a few problems that I couldn't solve myself. I'm grateful for the BT support team's help.
May 28, 2024
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Steven G
Flexibility and Customization: BigTime Review for Operations Managers
As an operations manager, I appreciate the flexibility of BigTime. It's customizable to our needs, allowing us to create a workflow that suits our unique business model
May 18, 2024
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Jesse N
Effortless Time and Expense Tracking with BigTime
As a company that charges customers by the hour at varying rates for different types of work, we find BigTime extremely beneficial. It enables our employees to record their time and expenses, which managers can then review before sending to clients for billing. The ability to log time and expenses from any device, including desktops, laptops, or mobile phones, is a significant advantage. We use BigTime for time tracking, expense management, and invoice dispatching. We also use QuickBooks as our main accounting software, and BigTime syncs with it throughout the day to keep both systems updated. However, the approval screen doesn't allow for invoice filtering by Team Lead, giving all Team Leads access to all invoices. Customizing our own report is also a challenge, often necessitating support assistance. We switched to BigTime because it allows us to log work hours, manage client engagements, keep track of contact details, and generate invoices.
May 12, 2024
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Charles
Efficient Project Monitoring with Robust Features
its intuitive interface and robust features make it easy to monitor project progress and ensure we're staying on track. The reporting feature is particularly useful, providing clear, detailed insights into our productivity
May 7, 2024
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Quintana G
BigTime Proves Beneficial
As a business analyst, I find BigTime extremely useful for monitoring staff productivity due to its numerous helpful features. Its flexibility and easy access from any browser allow me to use the software anytime, anywhere. I consider it the best project management software.
April 30, 2024
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Elton M
Best Decision Our Company Ever Made
Since I switched to BigTime, I've realized how much time I was wasting using spreadsheets, outdated time tracking software, and different project management tools for each project. Now, I'm saving time and avoiding endless headaches. Before BigTime, my organization used a mix of systems to track time, expenses, and invoice. Consolidating all these into one place has saved us over 40 man-hours a month. The customer service is also excellent. Our implementation specialist is very easy to work with and extremely knowledgeable. Coming from a jumble of different tools and consolidating into one simple, easy-to-use tool, it's hard for me to suggest any improvements at this point. The cost was a significant factor in choosing BigTime, but the simplicity was the real reason.
April 20, 2024
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Cheryl Miller
BigTime: The Ultimate Time Management Tool for Project Managers
As a project manager, I find BigTime to be an invaluable tool for tracking and managing my team's time
April 16, 2024
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Sharon Jones
BigTime: Revolutionizing Project Management
Since I started using Big Time, I've found it incredibly easy to use for time entry, project tracking, and reporting. The system's capabilities are impressive and the team is dedicated to ongoing product enhancements.
April 15, 2024