What is Vtiger CRM?
Pros from reviewers
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Customizability: Vtiger CRM is highly customizable, allowing businesses to create new modules, fields, and connections to suit their specific needs. This level of customization facilitates the creation of numerous workflows for different teams to collaborate on a centralized, highly customized build
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Cost-Effective: Vtiger CRM is a cost-effective solution for businesses, providing a wealth of resources and functionality at a fraction of the cost of other CRM software. This makes it an excellent choice for small companies with a limited budget
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Supportive Customer Service: Vtiger CRM is known for its outstanding customer support, always ready to assist with patience and dedication. They are constantly adding new features and improving the software, providing a significant advantage to businesses
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Health Management: Vtiger CRM can also be beneficial for individuals with health conditions causing mental fatigue and memory issues, as it helps in planning and organizing work, thus enabling them to continue working.
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Comprehensive Business Management: Vtiger CRM provides a comprehensive platform for managing all aspects of a business, from sales and marketing to customer support and project management. It allows businesses to track all steps of the sales process, create service contracts, open tickets to solve customer requests, and even manage warehouse and logistics operations
Cons from reviewers
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Complexity of certain features: Some users have reported that certain features, such as the project module, can be complex and not very user-friendly, making it difficult for less tech-savvy users to navigate
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Over-customization can be challenging: While vTiger is highly configurable to meet business needs, over-customization can become a challenge, making the software difficult to manage and navigate
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Limited functionality in some modules: Some users have reported that key functionalities are missing from certain modules and some have 'standard' settings that can't be bypassed, limiting the software's flexibility and customization options
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Difficulty in updating and adapting: Some users have found it challenging to update and adapt vTiger to modern times without community collaboration, suggesting that the software may not be as user-friendly or intuitive as other CRM solutions.
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Ineffective alert system: The CRM aspect of vTiger has been criticized for its ineffective alert system, with users receiving too many emails daily and missing important follow-up reminders, suggesting a need for a more direct reminder system
Main features
Starting Price
Free Plan
Sales pipeline
Lead management
Customer service
Email marketing
Mobile app
Starting Price
N/A
Free Plan
No
Sales pipeline
Lead management
Customer service
Email marketing
Mobile app
How Vtiger CRM compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Vtiger CRM best for according to our reviewers?
IT Security Services Companies: Vtiger CRM can be used as a CRM and project management tool in these companies. Despite some challenges with the alert system, it is highly configurable to meet business needs
Small Business Owners: These individuals can greatly benefit from Vtiger CRM as it provides a platform to share all business information, manage customer updates, SEO, and support. It's an affordable choice with excellent customer support, constantly adding new features and improving the software
IT Companies: Vtiger CRM is an all-inclusive CRM, covering everything from sales to marketing to support. It greatly simplifies the sales process, allows easy tracking of opportunities, provides insights into clients' interests, and helps generate more leads. It integrates the support system with other departments, making work much easier.
Operations Managers: Vtiger CRM can be implemented into operations in a rolling planning manner, meeting most needs quickly. It offers superior price-performance ratio, quick implementation, simple user guidance, minimal user training required, and a wide range of functions
Recruitment Agencies: Vtiger CRM can be implemented into the recruitment process to manage prospects and sales department. It's simple to configure, modify, use, and adapt to specific needs
Vtiger CRM Reviews
4.6
Vtiger CRM rating
4.0
Ease of use
4.0
Customer service
4.5
Value for money
4.2
Likelihood to recommend
4.2
Features
24 Vtiger CRM Reviews
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Emma D
Genuine Vtiger CRM Review
In my honest opinion, I haven't found any other CRM that offers as much as vtiger-crm for the price. It's an all-inclusive CRM, covering everything from sales to marketing to support. It has greatly simplified our sales process, allowing us to easily track opportunities and keep all relevant information in one place. It's also been invaluable for our marketing efforts, providing insights into our clients' interests and helping us generate more leads. As an IT company, having a support system integrated with our other departments has made our work much easier. Using a separate system for support was always a hassle, but with vtiger-crm, everything works together seamlessly. I've used other CRMs, and while some are great, vtiger-crm has proven to be a one-stop shop for us.
September 15, 2024
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Stephanie J
CRM Once Empowered by Community, Now Neglected by Manufacturer
In general, I find the CRM to be quite good, but it's challenging to update and adapt it to modern times without community collaboration. It's incredibly powerful for use, understanding, and customization. It was one of the best open-source CRMs from 2004-2014, handling the income and outcome process of any mid-size organization. The tools provided by the community complemented it and made it strong and powerful. However, the manufacturer seems to have forgotten the community and focused its efforts on the On Demand version, neglecting the community that helped it develop and grow globally. Today, it's positioned as a standard CRM that barely offers valuable features to the market, as it's no longer open source. I chose Vtiger CRM because of its open-source nature, community, functionality, flexibility, and power, which are undoubtedly some of its main features.
September 10, 2024
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Jonathan
The True CRM, User-Friendly and Highly Integrated into Your Business.
I have been using VTiger for many years and find it simple to manage the data inputted. I appreciate the ability to modify and create new modules to enhance the traceability of information for sales and support departments. VTiger also enables the publication of a customer portal with just a few clicks, offering another access channel for technical support. The smartphone app has been particularly useful when I'm out of the office. The reporting feature is excellent, especially as it allows me to build my own custom metrics to report on.
September 1, 2024
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Kimberly Williams
vTiger: Exceptionally Customizable and Versatile CRM
I find vTiger to be highly configurable, which is excellent. However, this feature becomes necessary due to its lack of integrations with other resources. The pricing is reasonable for a CRM, and if you're beginning to use multiple tools included in pricier CRM's, it could influence your choice. For a solid, customizable option at an affordable price, I believe vTiger is a good pick.
August 26, 2024
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Jett M
VTiger: Affordable and Resource-Rich CRM Solution
I am extremely satisfied with vTiger, even though it's not SalesForce. I feel like I am working with a company that genuinely cares about me and is constantly striving to improve my business. It provides a wealth of resources and is an excellent choice for a small company with a limited budget. The customer support is outstanding, always ready to assist with patience and dedication. They are constantly adding new features and improving the software. However, some features, like the project module, are complex to use and not very user-friendly. The email campaign module is good, but could use some improvements, especially when trying to resend a campaign. I wish it could generate a campaign URL like MailChimp does. As a small company, I would like the CRM to allow us to adopt different identities. For example, I am the CEO, but sometimes I act as a support agent, so I would like the CRM to let me change my name in such cases to give the impression that we are a larger company.
August 18, 2024
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Willie Brown
Remarkably Comprehensive & Flexible
My experience with vtiger-crm has been incredibly positive. We switched from a different system that was decent but didn't fulfill all our needs. Vtiger-crm meets all our business requirements. It's easy to customize the system to our specific processes and its reporting feature is extensive, giving a complete overview of all necessary aspects. There's a bit of a learning curve, but their support helps you understand it quickly. We transitioned to Vtiger CRM because, even though FLG is a great software, it's not a complete CRM.
August 12, 2024
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Deborah D
Exploring Vtiger CRM: A Game-Changer in Customer Management
I use Vtiger CRM daily for customer interactions, follow-ups, opportunities, quotes, and invoicing. It's cost-effective, user-friendly, and highly functional. The setup was straightforward and it's about 10% of the cost of our previous software. There's nothing I dislike about it. We switched to Vtiger CRM from Tigerpaw due to dissatisfaction and constant price increases.
August 6, 2024
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David R
Seamless Integration: A Review of vTiger CRM's Integration Capabilities
The integration capabilities of vTiger CRM are commendable. We were able to seamlessly integrate it with our existing systems, making the transition smooth and hassle-free
July 29, 2024
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Noah E
Game-Changing Mobile App: vTiger CRM Revolutionizes Customer Relationship Management
I appreciate the mobile app of vTiger CRM. It allows me to manage customer relationships on the go, which has been a game-changer for our business
July 22, 2024
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Bryan Brown
Versatile CRM Software Review
Vtiger CRM is a versatile and powerful tool that my company chose due to its extensive customization options. It's open-ended, but this comes with a learning curve and requires some setup. While other CRM products may offer better functionality right away, they limit customization. Vtiger, on the other hand, allows for robust customization, which increases its learning curve. This isn't necessarily a negative, as understanding the needs of different teams in your company is crucial when configuring your CRM. As an admin or implementer of Vtiger, you need to understand the nuances of each team's work. There's always room for improvement, and I believe the user interface could be more user-friendly. However, this is a minor complaint considering the value of the customization options.
July 15, 2024
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David
vTiger CRM's Excellent Reporting Feature
The reporting feature of vTiger CRM is excellent. It provides detailed insights into our sales performance, helping us make data-driven decisions
July 9, 2024
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Isolde S
Top Value for Money
I implemented vtiger into our operations in a rolling planning manner from the decision date. This enabled us to meet 90% of our needs in less than a month, a feat I couldn't achieve with other solutions. I value its functionality, customizability, and stability. However, it often requires numerous clicks to get to the desired destination and opens many windows, which can reduce clarity. I chose Vtiger CRM for its superior price-performance ratio, quick implementation, simple user guidance, minimal user training required, and range of functions.
June 29, 2024
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Albert R
Top CRM that Outperforms Salesforce & More
I believe vtiger-crm is the best CRM, replacing Salesforce and Hubspot. I appreciate its customizability and extensive features. All the marketing and sales automation tools function perfectly!
June 23, 2024
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Gloria N
Vtiger Streamlined and Unified our Business
I use vtiger-crm for all aspects of company organization, from creating quotes for clients to registering our storage equipment. It's incredibly functional and allows us to organize everything. Vtiger is very helpful as it organizes all different areas of the company, such as sales, after-sales support, and logistics. We can store documents in the cloud for easy access and review. In the after-sales support area, I can create an asset with a serial number when a customer buys a medical equipment. I can then create guarantees, preventive maintenance, and even record incidents if something happens to the equipment. I can also assign tasks to engineers and tag them, so they know they have a job to do with an asset. We use vtiger to organize our warehouse and sales areas, and they now have new and improved quote forms. Our boss can see how many items we have in storage, our technical support can organize their customer visits, and our accounting department knows how much we sell and spend. Every employee can check customer information, and our logistics team can check sales orders in real time. The storage area can create assets as soon as a product arrives.
June 18, 2024
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Pamela Brown
Master of None? vTiger's Multifaceted Approach
I have been using vTiger in my IT Security Services company for the past 2 years as a CRM and project management tool. I find the CRM aspect of vTiger to be average, lacking in intuitiveness and with an ineffective alert system. I receive too many emails daily, making it easy to miss important follow-up reminders. I would prefer a pop-up notification instead. While the system's lack of intuitiveness could be due to our company's configuration, I find it needs a more direct reminder system. On the positive side, vTiger is highly configurable to meet business needs, but over-customization can become a challenge.
June 9, 2024
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Jonathan Jones
Streamlining Sales with Intuitive Software Features
its intuitive interface and robust features have significantly streamlined our sales process. The software's ability to track leads, opportunities, and customer interactions has been invaluable in improving our conversion rates
June 4, 2024
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Jennifer Smith
vTiger CRM's Email Marketing: A Game-Changer for Customer Engagement
I am particularly impressed with the email marketing feature of vTiger CRM. It has made it easier for us to reach out to our customers and keep them engaged
May 28, 2024
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Brittany Garcia
Unified Business Integration with Vtiger-CRM
I believe Vtiger is an excellent tool for businesses as it integrates all levels. It not only combines all internal communications but also adapts to the company's needs. From Sales to HR, Vtiger offers a range of tools that simplify work for managers and employees.
May 20, 2024
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Teresa J
Rescued My Professional Existence!
I own and operate two businesses, one in partnership with a close friend who also runs another company. Since we started in 2010/2011, we've been using Vtiger since 2013 to share all our business information, providing a significant advantage to our small companies and assuring our customers. In 2014, I fell ill with ME/CFS, a condition causing mental fatigue and memory issues, making it hard for me to plan my work. Without Vtiger, I would have had to stop working. From the start, we've been creating new modules, checklists, and project management methods in Vtiger to expand our team and have them work in the same way we do. We have modules for customer updates of Wordpress sites, SEO management, and support. Despite some challenges, we've managed to keep going.
May 12, 2024
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Helen D
Efficient Customer Relationship Management with vTiger CRM
I have found vTiger CRM to be an incredibly efficient tool for managing customer relationships
May 7, 2024
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Judson G
Discovering the Unique Focus and User-Friendly Interface of Vtiger CRM
I find vtiger CRM to be a uniquely focused CRM system. It's designed in such a way that it encourages me to concentrate on one event or task at a time, which really helps me to stay organized and avoid multitasking errors. Plus, the system update brought a refreshing change, simplifying the interface and making it even more user-friendly. The saying value for money truly applies to this software. I would highly recommend giving this CRM a try!
April 28, 2024
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Alice Brown
Exceptional Customer Support: vTiger CRM's Responsive Assistance
The customer support provided by vTiger CRM is top-notch. They are responsive and always ready to help whenever we encounter any issues
April 21, 2024
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Jacob
Customization Options in vTiger CRM
The customization options offered by vTiger CRM are impressive. It allowed us to tailor the software to our specific needs, resulting in a more efficient workflow
April 16, 2024
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Nicholas Martinez
All Our Data Interlinked with vtiger-crm.
I love that vtiger-crm allows us to connect all the information from all areas of our company. This user-friendly software enables us to track all steps of the sales process, from the first call to a prospect to the mailing of invoices. It's very useful for our daily needs and makes it easier for our auditors to collect specific data from our administration and sales processes. It's very visual, allowing us to see account names, dates, quotes, files, etc. at a glance. We also use it extensively in our Technical Department for creating service contracts and opening tickets to solve customer requests. The reporting and reminder tools are fantastic for both the sales and support departments. We're increasingly using the marketing features to create lead generation campaigns, tracking how many contacts open an email, click on links, etc. Once familiar with the module configuration area, it's easy to create new connections, modules, fields, etc. We appreciate the high level of customization available. The Vtiger Support Team is always ready to help with any needs, going above and beyond to configure all areas as needed.
April 13, 2024