What is Truelark?
Pros from reviewers
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Excellent customer service: TrueLark provides immediate and excellent customer service, always available without any wait time. The vendor is responsive to feedback and committed to improving their product
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Efficient and cost-saving: TrueLark has been a game changer for businesses, saving significant time and money by managing repetitive queries and allowing teams to concentrate on client service rather than phone calls
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Seamless integration with MINDBODY: TrueLark integrates flawlessly with MINDBODY, making it an ideal choice for businesses that use this platform. It syncs perfectly and handles tasks such as bookings seamlessly
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User-friendly and customizable: TrueLark is easy to use and offers customization options for handling and booking appointments. It is also appreciated for its simplicity and affordability, making it a preferred choice for businesses.
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Reliable and resilient: TrueLark continues to function even during system failures due to uncontrollable environmental factors like internet or power outages, providing a reliable communication channel during challenging times
Cons from reviewers
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Limited customer response speed: Despite its efficiency, some users have reported that TrueLark could improve in terms of the speed of customer response
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Difficulty in recording actions: TrueLark falls short in recording actions taken on texts or voicemails by staff, or indicating that a call has been addressed
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Difficulty in finding reports: Some users have reported difficulty in finding the reports section and would like more detailed reports
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Limited customization: TrueLark is not the easiest platform to customize, with some users reporting that they cannot see the text messages between clients and the AI, and cannot interject and change the conversation.
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Limited to text-only communication: TrueLark is text-only, which means it cannot assist customers who call from a landline and choose not to leave a message
Main features
Starting Price
Free Plan
AI-Driven Communication
Task Handling
Seamless Integration
Customer Insights
Customizability
Starting Price
N/A
Free Plan
No
AI-Driven Communication
Task Handling
Seamless Integration
Customer Insights
Customizability
How Truelark compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Truelark best for according to our reviewers?
Businesses in areas with frequent power or internet outages: TrueLark's AI continues to function even during outages, providing a reliable means of communication with customers
Businesses using MINDBODY software: TrueLark integrates seamlessly with MINDBODY, allowing teams to focus on client service rather than managing phone calls
Businesses that value customer service: TrueLark's customer service is excellent and immediate, always available without any wait time.
Businesses seeking to manage repetitive queries: TrueLark is effective for texting and managing repetitive queries, freeing up staff time for other tasks
Small businesses or solo entrepreneurs: TrueLark is affordable, easy to set up, and doesn't require a contract, making it a good fit for small businesses or solo entrepreneurs
Truelark Reviews
4.7
Truelark rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
18 Truelark Reviews
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Paxton M
Exceptional Assistance with Truelark
I find Truelark to be effective and easy to use. I appreciate its thoroughness in handling missed client calls and automatically sending them a message. I enjoy the customization options for handling and booking my appointments. However, I dislike that my personal contacts receive automated messages when they call. I wish the system could recognize certain numbers to prevent this. I also wish I could transfer my Google Voice phone number over. The vendor responded to my review, informing me that it is possible to prevent certain numbers from receiving automated messages and that they do integrate with Google Voice. They advised me to contact Customer Success for assistance.
August 5, 2024
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Zane G
Embrace the Freedom with TrueLark!
I find Truelark to be highly responsive and capable of handling the tasks I assign. I value the autonomy it provides by removing the need for a receptionist. Every call is answered and my clients appreciate the text messaging service. However, I sometimes need to repeat my instructions and I dislike making calls to clients who don't respond to AI texts. Also, locating the correct service on the menu can occasionally be difficult. I've suggested that if a service isn't listed on the menu, the client should be scheduled for a consultation and I'll take it from there. I've lost clients due to this issue, which is detrimental to my business. Furthermore, a credit card is absolutely required to book an appointment. Groupon customers can't schedule a treatment unless they first have a consultation and can only be booked on Tuesdays, Wednesdays, and Thursdays. No exceptions. A credit card is necessary even if they possess a voucher.
July 28, 2024
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Laura S
Reasonable Pricing and Top-Quality Updates: A Worthwhile Business Investment
I've found the pricing to be reasonable for the value it provides, making it a worthwhile investment for my business. The constant updates and improvements show the team's commitment to providing a top-quality product
July 20, 2024
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Benjamin A
TrueLark: Efficient and User-Friendly Solution for Client Communication
I've had some issues with forwarding and picking up missed calls, but the customer service at FrontdeskAI has been very helpful and efficient. I like how friendly the software is when texting with clients, it does a great job of making them feel supported. It's also easy to integrate with our booking software, Mindbody. However, it's not the easiest platform to customize. I can't see the text messages between clients and the AI, and I can't interject and change the conversation. I switched to TrueLark because FrontdeskAI integrates with Mindbody and handles the texting for us. I shared this feedback with the team in October 2019.
July 13, 2024
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Edward Garcia
Seeking More Comprehensive Reports
I appreciate the transparency and simplicity TrueLark provides for my staff with incoming calls. However, I would like more detailed reports and am having difficulty finding the reports section. I would like to see information such as the time of day for calls. I chose TrueLark because I was testing it at different locations and found it less time-consuming than the previous product. The vendor has responded to my feedback and promised to improve visibility with reporting.
July 6, 2024
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Melissa F
Efficient and Excellent Customer Service
I've found the automated responses to be incredibly accurate and time-saving. The customer service has been top-notch, always ready to assist with any queries or issues
June 30, 2024
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Nicholas M
Not Suitable for Multiple Staff Usage
I shared that Truelark is effective for texting and managing repetitive queries, but it falls short in recording actions taken on texts or voicemails by staff, or indicating that a call has been addressed. The vendor appreciated my feedback and pledged to enhance their product.
June 22, 2024
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Virginia Smith
Need a Virtual Assistant? Try FrontdeskAI!
FrontdeskAI has been crucial in helping us keep customers due to their outstanding customer service that our clients love. I value its assistance in scheduling appointments for my clients when I'm unavailable or busy. It's straightforward, easy to use, and very user-friendly for my clients. I have no complaints because their customer service is excellent and they fully meet our unique needs. I am entirely pleased with everything about FrontdeskAI.
June 17, 2024
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Isolde S
TrueLark: Remarkable Automation for Workload Reduction
I've been able to reduce my workload considerably thanks to the automation features of TrueLark. The software's ability to learn and adapt based on customer interactions is truly remarkable
June 10, 2024
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Scott Martinez
Valuable Insights and Seamless Integration: A Review of the Reporting Feature
I've found the reporting feature very useful, providing valuable insights into customer interactions and helping me make informed decisions. The integration with other platforms is seamless, making it a versatile tool for any business
June 4, 2024
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Andrew Garcia
Boosting Productivity with TrueLark
I've noticed a significant improvement in my productivity since implementing TrueLark in my workflow. The software's ability to handle multiple conversations simultaneously is impressive, ensuring no customer query goes unanswered
May 28, 2024
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Hannah Martinez
Streamlining Business Operations with TrueLark's Scheduling Feature
I've been able to streamline my business operations significantly thanks to TrueLark. The scheduling feature is particularly useful, allowing me to manage appointments efficiently and without any hassle
May 19, 2024
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Samantha S
Revolutionizing Customer Interactions with Intuitive Software
it's been a game-changer in managing my customer interactions. The software is intuitive and easy to navigate
May 13, 2024
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David M
TrueLark: Exceeding Expectations and Highly Recommended
Overall, TrueLark has exceeded my expectations and I would highly recommend it to others.
May 6, 2024
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Eric M
TrueLark: A Game-Changer for Efficiency!
TrueLark has been a game changer for my business, saving us significant time and money. It's so efficient that most of our customers don't even realize they're communicating with an AI. The setup was straightforward and it integrates flawlessly with MINDBODY, allowing our team to concentrate on client service rather than phone calls. However, there is potential for improvement in the speed of customer response and the AI's management of certain conversations. We opted for TrueLark because it's affordable, easy to set up, doesn't require a contract, and syncs perfectly with MindBody, which is crucial for us. We value the vendor's responsiveness to our feedback.
April 29, 2024
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Diane
TrueLark's AI Impresses User After Months of Use
I've been using TrueLark for a few months now and I'm thoroughly impressed with its AI capabilities
April 22, 2024
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Elizabeth
Continually Improving!
Front Desk has greatly saved me time, enabling me to concentrate on other tasks rather than being constantly on the phone. I'm less concerned about missing calls, knowing that Rep can handle any arising issues. My past experiences with call center answering services were unsatisfactory due to their lack of integration with our scheduling system and unfamiliarity with our business. Front Desk, on the other hand, offers a futuristic alternative that even our less tech-savvy clients find easy to use. I value its ease of use, the ability to write my own scripts, and the outstanding customer service. There were some initial glitches and errors, but most have been fixed. However, I'm still unable to view a transcript of a conversation, which can be difficult when following up with a client. I'm also not happy with the delay in forwarding voicemails. Despite these issues, I received a positive response from the vendor, who informed me that their recent Live Dashboard release allows customers to see chat transcripts.
April 16, 2024
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Evelyn G
Exactly What I Needed: Affordable and Efficient
I really enjoyed using TrueLark. It was simple, affordable, and had an easy setup process. The customer service was excellent and immediate, always available without any wait time. The software seamlessly made bookings for me. The only downside is that it's text-only, so if someone calls from a landline and chooses not to leave a message, I can't assist them. I chose TrueLark because it fits my current needs. I switched from Ruby because, while it was good, it was too expensive and I was charged for all the intrusive spam calls. I appreciate the vendor's response and their gratitude for my review.
April 16, 2024