What is Tripleseat?
Pros from reviewers
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Easy to use: Tripleseat is user-friendly and intuitive, making the management of events and groups straightforward with many options available within the software
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Good customer support: Tripleseat provides excellent customer support, resolving issues quickly and efficiently
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Convenient data transfer: The software allows for easy template use and data transfer within the system, making it convenient for users
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Time-saving: Tripleseat significantly reduces time spent on forms and administrative tasks, enabling users to focus more on sales and other important aspects of their business.
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Comprehensive event planning: Tripleseat provides everything needed for event planning, from contracts and budget planning to internal and external communication, all in one place
Cons from reviewers
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Significant price increase after acquisition: When Tripleseat acquired Gather, the price of the software increased significantly, which may not be affordable for all businesses.
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Limited customization options: Some users have reported that they are unable to change the titles of certain items within the software, limiting its customization capabilities.
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Inaccurate invoicing: Some users have reported issues with invoices not adding up correctly, which could potentially lead to significant financial losses if not manually checked.
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Emails sent to spam folders: Occasionally, the software sends emails to clients' spam folders, which could potentially result in lost sales.
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Not suited for all types of businesses: Tripleseat seems to be more suited for full-service dining rather than catering or off-site businesses, which could limit its usability for certain companies.
Main features
Starting Price
Free Plan
Centralized booking calendar
Online payment processing
Event management tools
Customer Relationship Management (CRM)
Detailed analytics and reporting
Starting Price
N/A
Free Plan
No
Centralized booking calendar
Online payment processing
Event management tools
Customer Relationship Management (CRM)
Detailed analytics and reporting
How Tripleseat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tripleseat best for according to our reviewers?
Event Planners: Professionals who manage and coordinate events can benefit from Tripleseat's intuitive interface and efficient management of groups and events
Sales Teams: Sales professionals, especially those in the restaurant industry, can use Tripleseat to expedite response times to inquiries, leading to increased sales and improved customer service
Event Venue Operators: Those who operate event venues can use Tripleseat to manage bookings, streamline workflow, and interact with event data more efficiently.
Catering Businesses: While Tripleseat is more suited for full-service operations, it can still be used by catering businesses for its template use, data transfer capabilities, and ability to quickly produce proposals for clients
In-house Dining Services: Tripleseat is particularly suited for businesses that operate in-house dining services, offering features that streamline the booking and management of events
Tripleseat Reviews
4.7
Tripleseat rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
4.6
Likelihood to recommend
4.5
Features
24 Tripleseat Reviews
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Donna
Wishing for Better with Tripleseat
I wouldn't recommend Tripleseat if you're a large company or if you conduct business at off-site venues. Our clients love the professional look of Gather and often compliment its ease of use. However, there are numerous issues. As an off-site catering company, we find that Tripleseat is more suited for in-house, on-site dining. They knew this when they sold us the program and should have realized it wasn't suitable for us. The most significant issue was that our invoices weren't adding up correctly, which could have cost us thousands of dollars if we hadn't manually checked them. There's no place for clients to confirm their contact information, which is inefficient when booking a high volume of events. The zip codes for our clients default to ours, so we have to manually input the correct zip code on every BEO to ensure our delivery drivers don't get lost. Despite several discussions, no one has been able to correct this issue. There's also no way to enlarge the font, making it difficult.
September 16, 2024
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Betty W
Conveniently Managing Events on the Go: Tripleseat's Mobile App Review
Tripleseat's mobile app is very convenient. I can manage events on the go, which is a huge plus for my busy schedule
September 7, 2024
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Jeremy Smith
Commendable Customer Service from Tripleseat
Tripleseat's customer service is commendable. They are always ready to assist, ensuring I get the most out of the software
September 2, 2024
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Philomena
Tripleseat Experience: A Game-Changer in Event Management
I find Tripleseat to be highly navigable and well-structured, with top-notch customer service. It's evident that this software was developed by individuals in the events industry as it significantly saves time that would otherwise be spent on forms and administrative tasks, enabling me to concentrate more on sales. The customer service is prompt and I've observed that they genuinely take into account suggestions for enhancing the product. However, the software occasionally sends emails to clients' spam folders, which could potentially result in lost sales. I switched to Tripleseat from Gather because at that time, Gather was leading its competitors in terms of services. It removed the necessity to complete multiple forms for each client and provided organizational services for classifying clients based on their booking status.
August 24, 2024
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Vaughn S
An Excellent Tool for Every Hospitality Business!
I find Tripleseat to be a fantastic tool that allows us to perform various tasks in our business. Specifically, it helps us forecast, report, and delve into the details of our customers before they even arrive at our venues.
August 17, 2024
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Kimberly F
Tripleseat Triumphs!
I would rate Tripleseat 10/10. It's the most user-friendly and efficient booking system I've ever used for managing events from beginning to end. Despite occasional freezing during updates, the company always communicates about these issues. The decision to switch to Tripleseat was a company-wide one and I'm pleased we made the move.
August 12, 2024
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Dylan J
Streamlined Booking: Tripleseat's User-Friendly Feature Boosts Reservations
The booking feature in Tripleseat is very user-friendly. It has simplified the reservation process, resulting in increased bookings
August 4, 2024
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David
TripleSeat: Engineered for Events
I find TripleSeat to be designed specifically for events. Its functionality, reporting, and ease of conversion have greatly improved how we manage our private dining and event spaces.
July 27, 2024
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Dax M
Advancing, Versatile & Expert: Tripleseat Experience
I am highly satisfied with this forward-thinking company. I find the Event Portal to be very user-friendly and customizable. My clients are consistently impressed by its professional and easy-to-read format. The support team is always excellent. However, a drawback would be the limitations of the mobile app. I primarily chose Tripleseat for its ease of use and the ability to tailor it to our brand.
July 22, 2024
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Patrick M
Tripleseat's Document Builder: Simplifying Contract and Proposal Creation
The document builder in Tripleseat is a fantastic tool. It has made creating and customizing contracts and proposals much easier
July 16, 2024
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Anthony M
Game-Changer: A Review on Tripleseat Software
Tripleseat has been a game-changer for us! It has enabled us to maximize our time and energy, and handle a higher volume of private dining inquiries.
July 7, 2024
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Paul R
Top-Notch Event Planning Software!
The customer service and support, along with the usage and setup of Tripleseat, have significantly enhanced my work life. I value its simplicity and the time it has saved me, enabling me to arrange more events and boost my income. Honestly, there's nothing I dislike about it. I selected Tripleseat for its functionality in fulfilling our daily event planning requirements. Everything we need for an event, from contracts and budget planning to internal and external communication, is all in one place.
July 1, 2024
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Jacqueline Jones
An Excellent Tripleseat Venue
I found Tripleseat to be a fantastic software with a professional and friendly staff. The venue was great and they offered delicious canapes and drinks.
June 24, 2024
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Charlotte D
Enhanced Productivity: Tripleseat's Task Management Feature
Tripleseat's task management feature has improved my team's productivity. We can assign tasks, set reminders, and monitor progress all within the software
June 17, 2024
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Daphne S
Tripleseat Triumphs!
I find Gather extremely beneficial for my guests, my team, and myself. Its real-time updating feature is fantastic and my guests love the confetti that appears when they approve BEOs on Gather. I appreciate its simplicity, from creating contacts to confirming final guest counts. My only issue with Gather is the occasional glitches with product updates, but these are always resolved quickly and the customer service is excellent. I switched to Tripleseat because Caterease was too cumbersome and required too many documents to print, sign, and send back.
June 9, 2024
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James N
Would Recommend in a Heartbeat
When I was searching for a new events platform, Tripleseat met all my requirements. Not only does it serve as a comprehensive solution for sales, but it also offers timely and helpful support. They listen to client needs and continuously improve their software user experience.
June 3, 2024
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Julie E
Boosts Productivity
Tripleseat has significantly streamlined my workflow and positively transformed how other departments interact with event data. It has increased my efficiency in managing leads and following up on provisional bookings, especially since we integrated it with SevenRooms, saving a lot of time. As a result, we are now booking most of the available event slots each week, with around 1-11 events. The software has made my work more efficient and provided a better overview of upcoming events. Personally, I love it - it's an incredibly useful tool.
May 26, 2024
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Keturah D
Effortless RSVP and Meal Tracking with Tripleseat's Guest Management.
The guest management feature of Tripleseat is a game-changer. It allows me to track RSVPs and meal preferences effortlessly
May 19, 2024
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Cordelia M
Exploring Tripleseat: A Deep Dive into its Features and Functionality
I appreciate being able to monitor all locations and quickly produce proposals for clients with Tripleseat. I find the template use and data transfer within the system very convenient. The customer service is excellent and I enjoy the 'live' edits feature. However, I can't change the titles of some items and the system seems more suited for full service rather than catering. I also can't save delivery locations with notes and have to export items to excel to generate reports. I miss having a 'product mix' report of menu items. I switched to Tripleseat because I needed a new system after transitioning from Full Service to Gourmet to Go. I wanted a fresh start and something faster.
May 13, 2024
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Judith A
Effortlessly Manage Multiple Events with Top-Notch Reporting
its intuitive interface and comprehensive features make it a breeze to manage multiple events simultaneously. The software's reporting capabilities are top-notch, providing me with real-time data that aids in decision-making
May 7, 2024
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Scott W
Basic Platform, Requires Improvement
I find Tripleseat to be quite basic and easy to learn, but not very user-friendly. As an event organizer, it's inconvenient to have to remove a space from all other customer inquiries to put it on hold. Email attachments often don't appear for customers and they struggle to navigate the discussion trails. Creating specific and multiple invoices for certain amounts is also challenging. There are pre-authorization links everywhere that, according to our account manager, can't be removed, causing customers to have to use a link twice.
April 29, 2024
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Gerald Brown
Tripleseat: Streamlining Restaurant Events
I find Tripleseat easy to use with no operational issues and good customer support. Setting up and managing events and groups is straightforward and intuitive, with many options available within the software. However, when Tripleseat acquired Gather, our previous event software, the price increased significantly. Despite this, Tripleseat's pricing is competitive with other software and I chose it because they migrated all our information and it was similar to Gather, making the transition easy. The reason for switching to Tripleseat was because they acquired Gather.
April 23, 2024
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Matthew Davis
Streamlining Event Planning with Tripleseat
Tripleseat has significantly streamlined my event planning process
April 16, 2024
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Cade
Best System I've Used in Two Decades
As someone with extensive experience in various venue booking and event management software, I can confidently say that Tripleseat is the best I've used in the last 2 years. I manage sales for a restaurant collection with four properties and find this software incredibly user-friendly and easy to navigate. It has significantly expedited our response time to inquiries, leading to a substantial increase in sales and customer service. The ability to run the contract, function sheet, and invoice from a master document is a game-changer - it means updating just one document to get all these files. It's super quick, super easy, and reduces admin work. If you're still using Word and Excel for your document templates, I assure you, you won't regret switching to Tripleseat. And if you're using other well-known platforms, I highly recommend trying this system for its numerous benefits. Plus, the Tripleseat team and support teams are incredibly friendly and quick to respond.
April 13, 2024