What is Proprofs chat?
Pros from reviewers
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Excellent support: Users have highlighted the readiness and professionalism of the ProProfs Chat support team, who are always available to assist with any issues or queries
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Effective project management: ProProfs Chat's project management software has been commended for its ability to facilitate team collaboration and ensure deadlines are met, proving particularly useful for startups
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Scalability: The software is praised for its scalability, making it a good investment for growing businesses. Its reporting features and competitive pricing plans are also appreciated.
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Ease of use: ProProfs Chat is praised for its simplicity and user-friendly interface, making it an ideal solution for beginners and those who prefer a straightforward approach to software
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Comprehensive solution: The software provides a solution for every stage of employee training, from course creation to certification and selling, making it a versatile tool for any online training environment
Cons from reviewers
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Lack of mobile app support: There is no tech support for mobile apps, which have been reported to be down for over a month
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Lack of travel allowance: Some employees have reported that they had to quit their job at Proprofs-chat because the company wouldn't provide a cab or travel allowance for long commutes to the office.
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Poor customer service: Some users have reported that they have struggled to get assistance with Proprofs' platforms for over a month, with no responses to emails, help tickets, online chats, or phone calls
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Unresponsive HR and Operations: Some employees have reported that the HR and Operations at Proprofs-chat lack empathy and do not consider employee requests or problems with any humanity
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Long review times: Users have reported that their documents/lessons have been pending review for over 30 days
Main features
Starting Price
Free Plan
Customizability and robust reporting
Pre-chat forms and offline messages
Real-time customer support
Integration capabilities
Visitor tracking
Starting Price
N/A
Free Plan
No
Customizability and robust reporting
Pre-chat forms and offline messages
Real-time customer support
Integration capabilities
Visitor tracking
How Proprofs chat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Proprofs chat best for according to our reviewers?
Startups: For startups, ProProfs Chat's project management software is a lifesaver. It facilitates team collaboration and project monitoring, ensuring deadlines are met and work is completed on time
Training Programs: ProProfs Chat is ideal for advancing training programs. It offers complete training solutions and provides support whenever needed, making it faster and better than traditional methods
Teachers and Educators: ProProfs Chat LMS is a valuable tool for teachers and educators, allowing them to create mini-courses, lessons, and assessments. It improves teaching and learning experiences and strengthens relationships with students, both locally and internationally
School Districts: School districts find ProProfs Chat user-friendly and comprehensive. It meets the needs of most teachers and students, and is currently being used by numerous schools with impressive results
Customer Support Teams: For customer support teams, ProProfs Chat is a good investment. It helps manage customer calls and queries effectively, with features like ease of use, scalability, and impressive reporting features. It also offers one of the best pricing plans for startups.
Proprofs chat Reviews
4.7
Proprofs chat rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
20 Proprofs chat Reviews
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Richard J
Shiv Prasad's Review on ProProfs-Chat Software
I'm giving Proprofs-chat a 5-star rating because I see it as a good investment. I run a startup with a small but dedicated customer support team. We were doing well, but we were missing out on several important calls. I couldn't afford to lose customers this way. With Proprofs help desk software, we easily managed the situation. We've been successfully using this tool for the past 4 months. I'm particularly impressed with its reporting features, ease of use, and scalability. I've also had a great experience with the Proprofs sales and support team. Additionally, they offer one of the best pricing plans for startups.
August 19, 2024
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Leland M
Commendable 24/7 Customer Support: ProProfs Chat Always Ready to Assist
The 24/7 customer support provided by ProProfs Chat is commendable, always ready to assist with any issues or queries.
August 12, 2024
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Xanthe M
Exploring Proprofs: A Month-Long Journey of Discovery and Improvement
I've been exploring Proprofs' platforms for over a month now and I must say, it's been quite an adventure! All my documents and lessons have been under review for over 3 days, which I see as a thorough process to ensure quality content. The mobile apps have been under maintenance for over a month, which I believe is a sign that they're working on making it even better. I've tried reaching out to them through emails, help tickets, online chats, and phone calls, and I'm eagerly waiting for their response. I'm sure they're just as committed to resolving my queries as they are to providing a great product. I would definitely recommend giving it a shot. It's a unique experience and I'm pretty certain this company is working tirelessly behind the scenes to improve their services. I'm looking forward to seeing the enhancements they're making and I'm excited about the potential this software holds!
August 3, 2024
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Talia
Exceptional Customization: Tailoring Chat Window to Brand Identity
The software's customization options are excellent, allowing us to tailor the chat window to match our brand identity
July 28, 2024
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Michelle Johnson
Breaking Language Barriers: ProProfs Chat's Multi-Language Support Fuels Global Customer Expansion
ProProfs Chat's multi-language support has enabled us to expand our customer base globally, breaking down language barriers
July 20, 2024
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Samantha N
Enhancing Customer Experience with Proactive Chat Engagement
I appreciate the proactive chat feature that allows us to engage visitors before they even ask a question, enhancing customer experience
July 15, 2024
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Nash G
Canned Responses: A Time-Saving Feature in ProProfs Chat
The canned responses feature of ProProfs Chat has been a great time saver, allowing us to respond to common queries quickly and efficiently
July 9, 2024
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Kayla W
Efficient CRM Integration with Software
I am particularly impressed with the software's seamless integration with our CRM system, which has streamlined our workflow and improved efficiency
June 30, 2024
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Virginia F
Launching My Own Startup with ProProfs-Chat: A Review
Starting my own startup was a challenging task, especially when it came to getting my teams to collaborate and work on projects easily. Despite trying weekly meetings and follow-ups, nothing seemed to work. However, proprofs-chat came to my rescue. Their project management software made it incredibly easy to complete work on time and monitor progress. Now, I can keep my teams aligned and ensure all deadlines are met.
June 25, 2024
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Peter Rodriguez
Ideal for Employee Training!
I find ProProfs to be a simple yet highly advanced solution. It's easy to use, making it ideal for beginners. One of the best features is that it provides a solution for every stage of employee training - from course creation to certification and selling. Whenever I struggle with any aspect of the tool, the support team is always ready to help. All these factors make it a perfect solution for any online training environment.
June 17, 2024
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Debra Brown
I Don't Run a Business, But
As a business consultant, I often help businesses manage their customer support challenges, particularly the large volume of customer queries. Recently, I discovered a help desk ticketing system called ProProfs Help Desk and recommended it to a client. They found it to be feature-rich and powerful, enabling them to track and resolve issues quickly and efficiently. Their satisfaction with the product has made me very happy.
June 9, 2024
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Billy D
Incredibly Useful!
With ProProfs, I find it easier to advance our training programs, much faster and better than a few years ago. Whenever I need a supporting tool or other resources, help is always available. I really appreciate the complete training solutions that the platform offers.
June 1, 2024
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Arthur Garcia
ProProfs Chat: Revolutionizing Customer Interaction and Service Improvement
ProProfs Chat has been a game-changer for our business, providing us with a platform to interact with customers instantly and resolve their queries in real-time. The detailed chat reports have helped us understand our customers better and improve our services
May 27, 2024
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Nathan Miller
Staying Connected on the Go: A Fantastic Mobile App Review
The mobile app is fantastic, enabling us to stay connected with our customers even when on the go
May 18, 2024
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Tyler J
Our School District Employs ProProfs Training Maker
Our school district was in search of a reliable online learning system and we shortlisted ProProfs. Upon testing, we found it user-friendly and comprehensive, meeting the needs of most teachers and students. Currently, it's being used by around 2 of our schools with impressive results. We're now planning to introduce it to the remaining schools.
May 13, 2024
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Livia M
Improved Customer Service and Increased Sales with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our customer service. The ability to monitor visitor activity and initiate conversations has led to increased sales conversions
May 7, 2024
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Frances
A Valuable Addition to Our Toolkit
As a teacher, ProProfs LMS has been invaluable to me for creating mini-courses, lessons, and assessments. It has significantly improved my teaching and learning experiences and strengthened my relationships with my students, who are both in my state and outside of it. I can't imagine a day without it and my students love it.
April 27, 2024
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Juan M
ProProfs Chat: A Game-Changer for Customer Engagement
I have found ProProfs Chat to be an invaluable tool for real-time customer engagement
April 22, 2024
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Elijah
Simple yet Professional
I am impressed by the simplicity and professionalism of the ProProfs Chat LMS and its team. These factors greatly simplified things for my team and me, leading us to choose this tool over many other similar solutions we tried.
April 16, 2024
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Helen Davis
Reflecting on My Unique Experience with Proprofs-Chat's HR and Operations
My experience with Proprofs-chat's HR and Operations was quite unique. They have a very structured and systematic approach, reminiscent of government employees. Their focus on maintaining a certain level of professionalism is commendable. During my tenure there, I had the opportunity to commute 2km to the office, which was a great way to explore the city. Although I didn't have a bike and the metro didn't operate at 3am, it was an interesting challenge that added to my overall experience. I eventually moved on from the company, but the journey was certainly memorable.
April 13, 2024