What is Mailjet?
Pros from reviewers
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Easy setup and guidance: Mailjet is easy to set up and provides guidance to optimize your mailing domain, making it user-friendly even for beginners
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High-quality design and email builder: The platform's design and email builder are top-notch, allowing users to design templates and send email campaigns with ease
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Strict anti-spam measures: Mailjet has strict anti-spam measures in place, ensuring that most emails get delivered and reducing the risk of your emails being marked as spam
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User-friendly template creator: The Mailjet template creator is easy to use, particularly if you're familiar with other template creators. The saved sections feature simplifies the creation process
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Good value for medium-sized businesses: Despite being a bit high-priced compared to some open source and self-hosted options, Mailjet offers the best value for medium-sized businesses, providing a balance between cost and features.
Cons from reviewers
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High pricing: Despite being a good SASS product, Mailjet's pricing is considered high compared to some open source and self-hosted options, which can be a deterrent for some users
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Limited segmentation: To use segmentation, users need to upgrade to higher payment tiers. This can be a disadvantage for those who require advanced segmentation but are not willing or able to pay for higher tiers
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Lack of functionality for large scale campaigns: For large scale email campaigns, Mailjet could potentially damage your email list size due to the lack of functionality around reengagement campaign parameters
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Limited data access: MailJet does not allow clients to use them as a databasing tool. For instance, users cannot access data of a segment of users who are engaged for other marketing purposes
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Poor customer service: Some users have reported poor customer service experiences with Mailjet, including slow response times and unsatisfactory resolutions to issues.
Main features
Starting Price
Free Plan
Email campaign automation
Benefit from complete statistics
Facilitate the collaboration of your team
Advanced email personalization
A/B testing and optimization
Starting Price
$15
/ month
Free Plan
Yes
Email campaign automation
Benefit from complete statistics
Facilitate the collaboration of your team
Advanced email personalization
A/B testing and optimization
How Mailjet compare to similar software?
Product
Price
$15
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Both Mailjet and Brevo (formerly Sendinblue) are highly relevant and effective solutions in the world of email marketing software. They both offer a comprehensive set of functionalities that empower businesses to create, manage, and optimize their email marketing campaigns.
Mailjet is primarily known for its emphasis on transactional emails and email deliverability. It offers robust email infrastructure, ensuring that transactional emails, such as order confirmations and password resets, are delivered reliably to recipients' inboxes. Mailjet's focus on deliverability makes it a popular choice for businesses that heavily rely on transactional emails as part of their communication strategy.
On the other hand, Brevo places a strong emphasis on marketing automation and customer engagement. It offers a comprehensive set of tools for creating and managing marketing campaigns, automating customer journeys, and segmenting audiences based on behavior and preferences. Brevo's focus on marketing...
Mailjet
A collaborative platform for your emailing campaigns
Brevo (ex. Sendinblue)
Centralize marketing and sales tools to increase your growth
75% off the annual Business Plan on Brevo (ex. Sendinblue)
Save up to $5,661
Mailjet is a budget platform that works well for beginners or small businesses. It provides a range of tools to create email campaigns. The email builder is easy to use. There are plenty of design options to choose from. Moreover, it offers integrations and excellent tracking features. However, this platform falls short in terms of managing lists, segmenting audiences, and customer support when compared to other platforms. Mailjet is an option for those who want a budget solution to manage simple email marketing campaigns and handle transactional emails. It offers developer features like an API that allows you to customize functionalities if you have access to a developer.
On the other hand, Mailchimp is an email marketing platform that covers all the bases. It offers reports and an intuitive interface that guides users through its functions smoothly while providing personalized tips along the way. The email templates and testing features are also praiseworthy. However, there is room...
Who is Mailjet best for according to our reviewers?
Start-ups: Start-ups can use Mailjet for sending a small number of emails with webhooks and API calls. However, for large scale campaigns, the lack of functionality around reengagement campaign parameters could be a limitation
Gitlab Users: Mailjet can be used for sending Gitlab notifications. However, some users have reported issues with account closure and lack of customer service support.
Small to Medium-sized Businesses: These businesses can benefit from Mailjet's easy setup, top-notch design, and email builder. The platform is user-friendly and intuitive, even for beginners. However, for more advanced features like segmentation, higher payment tiers are required
Professional Email Marketers: Mailjet provides a wide range of email templates, making it easier to send and receive emails for marketing campaigns and automated messages. It also allows for the addition and removal of people from your email structure, and the assignment of specific permissions to certain people
Newsletter Creators: For those who need to create and send weekly newsletters on a budget, Mailjet offers a user-friendly newsletter builder and a free plan that allows up to 6000 emails monthly. However, if more emails need to be sent, a paid subscription is necessary
Mailjet Reviews
4.2
Mailjet rating
4.6
Ease of use
5.0
Customer service
5.0
Value for money
4.7
Likelihood to recommend
4.8
Features
24 Mailjet Reviews
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Joshua Martinez
Account Shut Down for Alleged 'Phishing' Emails via Mailjet
I use Mailjet solely for sending Gitlab notifications. Suddenly, I received an email stating that my account was closed because I was allegedly sending phishing emails. I checked my server and found that only legitimate notification emails were sent. I asked for proof to verify if there was a leak or something similar, but they refused to provide any due to security reasons. I am very disappointed with this company's lack of customer service and I will make sure to share my experience within my network.
September 17, 2024
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Abigail W
A/B Testing: Unlocking Effective Email Campaigns
The A/B testing feature has been instrumental in helping us understand what works best for our audience. It has led to more effective email campaigns
September 10, 2024
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Alexander Garcia
Streamlining Customer Communication: Mailjet's Transactional Email Feature
As an e-commerce business, we've found the transactional email feature of Mailjet very useful. It has helped us keep our customers informed about their orders and deliveries seamlessly
September 2, 2024
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Terry B
Jen's Take on Mailjet: A User's Perspective
Email marketing is essential and Mailjet is a user-friendly product that delivers. Their customer service is well-informed and their template-based emails are visually pleasing. However, I find its mobile compatibility to be average, rating it 3/5, as the screen display constantly changes with every click, which can be quite annoying.
August 25, 2024
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Donald
Emails on the Fly with Mailjet!
I appreciate the wide range of email templates offered by Mailjet, which make sending and receiving emails for marketing campaigns and automated messages easier. I find the ability to add and remove people from your email structure useful. I'm also impressed by the feature that allows you to lock the email and grant specific permissions to certain people, assigning each person a role within the Mailjet system. However, while it's great for B2B, it doesn't seem to be focused on self-owned start-up businesses.
August 19, 2024
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Raymond Brown
Facing Challenges with Mailjet
I chose to stop using Mailjet due to its expensive pricing and poor customer service. While I liked the easy-to-use interface and the creative tools for designing engaging emails, these benefits did not make up for the drawbacks. I had problems with some of my emails and was disappointed with the customer service response, which resulted in missed deadlines. This was not acceptable, so I switched to a different service. I initially picked Mailjet because it was less expensive than Mailchimp. However, despite their response to my complaints and their offer to enhance my experience, I chose not to continue with their service.
August 10, 2024
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Arthur
Easy Email Creation with Mailjet's Drag-and-Drop Builder
As a non-technical person, I found Mailjet's drag-and-drop email builder extremely easy to use. It has made creating professional-looking emails a breeze
August 4, 2024
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Sara C
Straightforward, Supportive, Transparent, and Enjoyable.
Mailjet was prompt in their response time and provided helpful, clear, and pleasant communication via email. As a customer, I felt they showed interest in my query and made an effort to provide a suitable response and solution.
July 30, 2024
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Kimberly Williams
Top-tier Newsletter Service: Mailjet
Overall, I consider Mailjet a good service for creating and sending weekly newsletters on a budget. It features a user-friendly newsletter builder and provides a free plan that lets me send up to 6000 emails monthly. It can also function as a mail delivery service like an SMTP. However, if I need to send more than 6000 emails a month, a paid subscription is necessary. Compared to other services, it can be somewhat expensive. I opted for Mailjet due to its reliable newsletter delivery, easy-to-use builder, and the opportunity to try the service for free before committing to a subscription.
July 22, 2024
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Virginia M
Outstanding Customer Service Experience
I was professionally and efficiently assisted by a Mailjet representative named Svilen Stefanov. He addressed all my questions promptly and clearly, even going the extra mile to remind me about certain matters, which I greatly appreciated. His service was exemplary of excellent client relations and deserves recognition. I am very thankful.
July 16, 2024
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Sharon
Real-Time Analytics for Email Campaign Success
The real-time analytics provided by Mailjet have been invaluable in tracking the success of our email campaigns and making necessary adjustments
July 9, 2024
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Christina Williams
Extremely Slow/Non-Existent Support
I'm disappointed with Mailjet's very slow support, if any. I had hoped that paying for their service would improve this, but I was mistaken. Their offerings seem promising, but they fail to deliver. It appears we're losing important emails, which is quite concerning. Overall, I'm extremely disappointed.
July 1, 2024
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Kevin A
Exploring Mailjet: A User's Perspective on its Pros and Cons
Overall, my experience with Mailjet has been positive. I wish there was a way to customize image padding more than what's currently offered. I also believe the paragraph spacing could be improved. I'd like to create different spacing within the same text box without all the text adapting to the same space size. However, uploading contact lists and creating email templates has been smooth. I appreciate its user-friendliness and intuitiveness for first-time users. My least favorite aspect is the lack of control over mobile design optimization. It automatically scales larger or smaller than a phone screen, which means I can't design for one platform (desktop) without considering how it'll appear on mobile, as it's not mobile optimized. I chose Mailjet because it offered the most value for money. I switched to Mailjet from Dynamics due to limitations in creating rich-media emails.
June 23, 2024
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Deborah Smith
Affordable and Reliable Email Marketing with Mailjet
As a small business owner, I appreciate the affordability of Mailjet. It offers excellent value for money with its comprehensive features and reliable service
June 17, 2024
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Denise J
Excellent Assistance on Mail API Functionality with Mailjet
The Mailjet support team provided exceptional assistance, helping me understand my mistakes and explaining the API's behavior. First class service! Thanks guys!
June 9, 2024
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Amanda Jones
Avoid if Sending High-Volume Email Campaigns
Overall, I found Mailjet suitable for sending a small number of emails with webhooks and API calls. However, for large scale campaigns, it could potentially damage your email list size due to the lack of functionality around reengagement campaign parameters. The sales people and customer support were very pleasant. If you're looking to use the free tier or send a low volume of emails, MailJet will suffice. However, if you're comparing it with ConstantContact, SendGrid, Selligent etc, I would not recommend MailJet. MailJet does not allow clients to use them as a databasing tool. For instance, if you have a segment of users who are engaged and have opened 20 times in the last 30 days and you want to get those email addresses to push into Facebook to find a look alike audience, you can't. MailJet won't let you access that data. They also blacklist your softbouncing emails in the background and limit the characters in subject lines. I switched.
June 2, 2024
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Madison A
Effective Audience Targeting with Segmentation Feature
The segmentation feature has allowed me to target my audience more effectively, resulting in increased engagement rates
May 28, 2024
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Sean Williams
Not too bad, but tough to cancel plan.
Mailjet is a good service if you need to send emails once or twice a month to many recipients. However, I'm giving it 2 stars because it's very complicated to cancel the plan. The cancellation process is hidden and complex. Also, they don't send reminders before charging you, which would be nice.
May 20, 2024
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Benjamin D
Mailjet: A Game-Changer in Email Marketing
As a marketing professional, I find Mailjet's intuitive interface and robust features to be a game-changer in email marketing
May 14, 2024
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Joe Miller
Commendable Customer Support at Mailjet: Responsive and Ready to Assist
The customer support team at Mailjet is commendable. They are responsive and always ready to assist with any issues or queries
May 4, 2024
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Pamela
Effortless Newsletter Dispatch with Mailjet
I am having a hassle-free experience sending newsletters with Mailjet. Its user interface is simple, intuitive, and easy to use.
April 30, 2024
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Virginia
Marina Provided Excellent Support on Mailjet
Marina provided excellent support in helping me enhance my newsletter and sort everything out with Mailjet.
April 21, 2024
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Teresa A
Exploring Mailjet: A User's Perspective
I appreciate the simplicity of Mailjet. Despite its flaws, I find the online email editor useful and managing lists straightforward. The scenarios are easy to construct and effective. I use Mailjet's professional servers and am very satisfied with the mail delivery rate. However, I find the interface not user-friendly, especially if you're familiar with other services. A significant part of it doesn't work as expected and it can take a while to keep trying a task before the system responds. The server's response time is painfully slow.
April 14, 2024
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Alan N
Considering the Cost, Mailjet is Almost Flawless
I find the Mailjet template creator easy to use, particularly if you're familiar with other template creators. I like the "saved sections" feature in the template creator as it simplifies the creation process. I view Mailjet's strict anti-spam measures as a positive, as most of my emails get delivered. For our company's newsletter frequency, Mailjet is perfect. However, for transactional emails, we use Marsello due to its extensive segment properties. Choosing a mail software can be stressful as many companies charge significantly more as your list grows. In my view, Mailjet offers the best value for medium-sized businesses. However, if you want to use segmentation, you need to upgrade to higher payment tiers. I tested their segment tiers and wasn't overly impressed, so I decided to downgrade. I switched to Mailjet because Mailchimp has become significantly more expensive over the years.
April 14, 2024